Menu
For Business Write a review File a complaint
Europcar International

Europcar International review: Car rental overcharge

T
Author of the review
11:33 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We had reserved a car for 8 days at a guaranteed price of EU 258.59 (Reservation #[protected]). Upon arrival to Barcelona Airport on February 11th , we were convinced into taking a larger car due to our additional luggage, including a lightweight box carrying three sails. The Europcar representative claimed that a taxi would cost over 300 Euros and that no taxi could accommodate our box. (We subsequently took a taxi, which cost us E$ 111, and accommodated both our luggage and ourselves without any trouble.)

Reluctantly, we agreed to take the larger car for 1700 Euros. However, upon attempting to use it, we encountered issues with the passenger-side seat, which refused to lock in place. Despite seeking assistance from two Europcar representatives in the parking lot, we were unsuccessful in resolving the problem.

To our dismay, the Europcar representative accused us of breaking the car seat, despite our best efforts to address the issue responsibly. Frustrated and disappointed with the entire situation, we decided to cancel the rental contract, returned the keys and took a taxi to our apartment.

To our further dismay Europcar sent us two invoices: one for a full day rental for 296 Euros (more than the price of the original contract) and then another 95 Euros for no show.

Desired outcome: We would like to be reimbursed of both undue charges.

Confidential Information Hidden: This section contains confidential information visible to verified Europcar International representatives only. If you are affiliated with Europcar International, please claim your business to access these details.

0 comments
Add a comment

More Europcar International reviews & complaints

Europcar International - unrecognised transaction 60
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Europcar International - europcar "serenity pack" scam 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Europcar International - worthless insurance cdw
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Europcar International - overcharging - swindle! 16
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Europcar International - Unrequested hire charge 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Europcar International Contacts

  2. Europcar International phone numbers
    +43 1866 1633
    +43 1866 1633
    Click up if you have successfully reached Europcar International by calling +43 1866 1633 phone number 0 0 users reported that they have successfully reached Europcar International by calling +43 1866 1633 phone number Click down if you have unsuccessfully reached Europcar International by calling +43 1866 1633 phone number 6 6 users reported that they have UNsuccessfully reached Europcar International by calling +43 1866 1633 phone number
    Austria
    +32 2348 9212
    +32 2348 9212
    Click up if you have successfully reached Europcar International by calling +32 2348 9212 phone number 0 0 users reported that they have successfully reached Europcar International by calling +32 2348 9212 phone number Click down if you have unsuccessfully reached Europcar International by calling +32 2348 9212 phone number 3 3 users reported that they have UNsuccessfully reached Europcar International by calling +32 2348 9212 phone number
    Belgium
    +45 8933 1133
    +45 8933 1133
    Click up if you have successfully reached Europcar International by calling +45 8933 1133 phone number 0 0 users reported that they have successfully reached Europcar International by calling +45 8933 1133 phone number Click down if you have unsuccessfully reached Europcar International by calling +45 8933 1133 phone number 3 3 users reported that they have UNsuccessfully reached Europcar International by calling +45 8933 1133 phone number
    Denmark
    +358 403 062 444
    +358 403 062 444
    Click up if you have successfully reached Europcar International by calling +358 403 062 444 phone number 0 0 users reported that they have successfully reached Europcar International by calling +358 403 062 444 phone number Click down if you have unsuccessfully reached Europcar International by calling +358 403 062 444 phone number 4 4 users reported that they have UNsuccessfully reached Europcar International by calling +358 403 062 444 phone number
    Finland
    +33 825 358 358
    +33 825 358 358
    Click up if you have successfully reached Europcar International by calling +33 825 358 358 phone number 9 9 users reported that they have successfully reached Europcar International by calling +33 825 358 358 phone number Click down if you have unsuccessfully reached Europcar International by calling +33 825 358 358 phone number 9 9 users reported that they have UNsuccessfully reached Europcar International by calling +33 825 358 358 phone number
    France
    +49 405 2018 8000
    +49 405 2018 8000
    Click up if you have successfully reached Europcar International by calling +49 405 2018 8000 phone number 0 0 users reported that they have successfully reached Europcar International by calling +49 405 2018 8000 phone number Click down if you have unsuccessfully reached Europcar International by calling +49 405 2018 8000 phone number 20 20 users reported that they have UNsuccessfully reached Europcar International by calling +49 405 2018 8000 phone number
    Germany
    +353 1812 2880
    +353 1812 2880
    Click up if you have successfully reached Europcar International by calling +353 1812 2880 phone number 3 3 users reported that they have successfully reached Europcar International by calling +353 1812 2880 phone number Click down if you have unsuccessfully reached Europcar International by calling +353 1812 2880 phone number 5 5 users reported that they have UNsuccessfully reached Europcar International by calling +353 1812 2880 phone number
    Ireland
    +352 404 228
    +352 404 228
    Click up if you have successfully reached Europcar International by calling +352 404 228 phone number 0 0 users reported that they have successfully reached Europcar International by calling +352 404 228 phone number Click down if you have unsuccessfully reached Europcar International by calling +352 404 228 phone number 2 2 users reported that they have UNsuccessfully reached Europcar International by calling +352 404 228 phone number
    Luxembourg
    +31 703 811 891
    +31 703 811 891
    Click up if you have successfully reached Europcar International by calling +31 703 811 891 phone number 0 0 users reported that they have successfully reached Europcar International by calling +31 703 811 891 phone number Click down if you have unsuccessfully reached Europcar International by calling +31 703 811 891 phone number 2 2 users reported that they have UNsuccessfully reached Europcar International by calling +31 703 811 891 phone number
    Netherland
    +47 6716 5820
    +47 6716 5820
    Click up if you have successfully reached Europcar International by calling +47 6716 5820 phone number 0 0 users reported that they have successfully reached Europcar International by calling +47 6716 5820 phone number Click down if you have unsuccessfully reached Europcar International by calling +47 6716 5820 phone number 3 3 users reported that they have UNsuccessfully reached Europcar International by calling +47 6716 5820 phone number
    Norway
    +351 219 407 790
    +351 219 407 790
    Click up if you have successfully reached Europcar International by calling +351 219 407 790 phone number 0 0 users reported that they have successfully reached Europcar International by calling +351 219 407 790 phone number Click down if you have unsuccessfully reached Europcar International by calling +351 219 407 790 phone number 4 4 users reported that they have UNsuccessfully reached Europcar International by calling +351 219 407 790 phone number
    Portugal
    +34 902 105 030
    +34 902 105 030
    Click up if you have successfully reached Europcar International by calling +34 902 105 030 phone number 4 4 users reported that they have successfully reached Europcar International by calling +34 902 105 030 phone number Click down if you have unsuccessfully reached Europcar International by calling +34 902 105 030 phone number 6 6 users reported that they have UNsuccessfully reached Europcar International by calling +34 902 105 030 phone number
    Spain
    +46 8462 4848
    +46 8462 4848
    Click up if you have successfully reached Europcar International by calling +46 8462 4848 phone number 1 1 users reported that they have successfully reached Europcar International by calling +46 8462 4848 phone number Click down if you have unsuccessfully reached Europcar International by calling +46 8462 4848 phone number 3 3 users reported that they have UNsuccessfully reached Europcar International by calling +46 8462 4848 phone number
    Sweden
    +41 848 808 099
    +41 848 808 099
    Click up if you have successfully reached Europcar International by calling +41 848 808 099 phone number 2 2 users reported that they have successfully reached Europcar International by calling +41 848 808 099 phone number Click down if you have unsuccessfully reached Europcar International by calling +41 848 808 099 phone number 3 3 users reported that they have UNsuccessfully reached Europcar International by calling +41 848 808 099 phone number
    Switzerland
    +44 87 1384 1087
    +44 87 1384 1087
    Click up if you have successfully reached Europcar International by calling +44 87 1384 1087 phone number 6 6 users reported that they have successfully reached Europcar International by calling +44 87 1384 1087 phone number Click down if you have unsuccessfully reached Europcar International by calling +44 87 1384 1087 phone number 8 8 users reported that they have UNsuccessfully reached Europcar International by calling +44 87 1384 1087 phone number
    United Kingdom
    +1 (877) 940-6900
    +1 (877) 940-6900
    Click up if you have successfully reached Europcar International by calling +1 (877) 940-6900 phone number 0 0 users reported that they have successfully reached Europcar International by calling +1 (877) 940-6900 phone number Click down if you have unsuccessfully reached Europcar International by calling +1 (877) 940-6900 phone number 0 0 users reported that they have UNsuccessfully reached Europcar International by calling +1 (877) 940-6900 phone number
    USA / Canada
    More phone numbers
  3. Europcar International emails
  4. Europcar International address
    2 rue René Caudron - Bâtiment OP Parc d'Affaires "Val saint-Quentin"​, Voisins le Bretonneux, 78960, France
  5. Europcar International social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Europcar International Category
Europcar International is ranked 15 among 118 companies in the Vehicle Rental and Leasing category

Most discussed Europcar International complaints

fraud and cheating!
1
(opinions to this review)