Evans Halshaw
Reviews and Complaints

I had reservations in Bedford in evanshalshaw store after test drive one of the bmw Kx17yop . The staff had agree with us he will do some work clean oil from the engine , cover some marks they said don’t worry just give us some time we will do and let you know when it will ready . Also I had chosen 3 year warranty with price £899. After more than one week . On the collection day I rang them I said can I start to come pick the car they said yes they will prepare the paperwork for me until I reach in Bedford from LEICESTER. I drive nearly 1 hours 30 minutes .10 minutes before I reached in Bedford I am getting call and email for price for the service plan will be 100£ more . I was unable to answer the call but had voice mail saying all these things . Like you have agree on everything on last minute they change the price , I was not happy .I ask them why like this last minute you cannot change the price the staff said it’s his fault . I said not worry it’s human fault. After they said have a look the car . We go to see the car they have not done any oil clean at all . Look like not any work on the car . After we spoke to the manger on collection day why like this . I spoke different mangers on collection day and on reservation day . I was not sure if they was really manger or staff . Also I was not sure if they are saying right things to me . Unfortunately I cancel the order because of untrusted information was given .We waste our time drive all the way from Leicester to pick up the car with happiness. But unfortunately staff and management was unprofessional.

Hi, I I am lodging my complaint which relates to the finance charges applied by the dealership, my concern is the charges and commission levied on top of the finance broker, as outlined on the martin lewis money programme. The four vehicles involved are:

Hk63 oce

Kp16 ulx excessive rates applied to finance by dealership, cannon park middlesbrough and cargo fleet lane middlesbrough.

Lp19 kus

Dn21 ohp

[protected]@live.co.uk

[protected]@live.co.uk

I needed to purchase some hyundai parts from geldard Road leeds I have been trying to contact them for the past few weeks now but they don't answer the phone it just rings so I spoke to the sales team and got through straight away I told my that the parts department are not answering the phone he wasn't really bothered about my issue. It really puts me off purchasing a hyundai car again I personally think that Evans halshaw have no interest anymore

I went to Evans Hallshaw looking at cars for myself ,my 16 year old daughter saw a car she liked ,I asked salesman was this car suitable for her he said yes perfect car cheap economical .

She saved money up to put down, so she said she buy it ready for when she turned 17 .

I rang I insurance company up snd they told me that they wouldn't insure her on this car ,I asked why they said it was group 23 ,it was a citron ds 1.6 prestige deisal sport,suggested I changed it for something more suitable, i was gutted to say the least ,my poor daughter worked hard to save the money she put down and to pay the finance on it to be told she couldn't get insured .

I eventually managed to get her insured for 3 months costing me £490,

When I took her out in the car, she said she found the car just wanted to take of it was too powerful for her .

I went back to Evans Hallshaw ,I saw a very nice gentleman, I explained the situation ,he was very helpful ,he said he can't understand why they let us buy this car it was definitely not suitable for a young learner driver.

He said a little fiesta 1.0 was more suitable, he looked on line an found one in another showroom, he reserved it for us .

The next day he was off and passed it over to someone else.

I need to get the finance on this other car .

I waited to see the outcome ,I heard nothing so I rang up,he said iv been trying I was declined ,he said so I'm taking it of reserve, come back when you get the finance yourself and we have these cars come in all the time.

Was not impressed with his attitude towards me at all, all this stressed led to a heart attack,.

I was left with a car that was not fit for my daughter to drive ,

I was fobbed off,so in the end I took car to we buy any car got £7000 and had to pay rest off finance off this car was 9.700 ,a lot of money to lose when you work hard for it.

I managed to get the finance myself from Santander who this guy said we didn't get approved ,I bought a lovely 208 more suitable to my daughters needs, I went to Aa approved garage so I would not fall foul to this again

I purchase a new DS from Evans Halshaw DS York. It was a distance sale. I did not visit the dealership at any point. This by definition is a distance sale. I asked to return the car within the 14 day period as set out under the regulations. They have refused stating that it is not a distance sale because I received a video call from them. This is immaterial under the law. It is a distance sale if I did not visit the dealership. By refusing my request they are breaking the law.

I purchased my car in 2020 used from evans halshaw it is 2018 for focus, the engine management light has come on I have had this checked and have been told I need a new catalytic converter costing over £500 is this right for a car of this age to need a new catalytic converter there is 58000 miles on the clock.

Kind regards

Adrian field

[protected]@hotmail.co.uk

Bought a second hand car from evans halshaw bankhead avenue after 7 months wishboneand both anti roll link bars went on it was told it was not covered on guarantee due to wear &tear

We were reluctant to buy this guarantee but was told it was a good one it covers everything except tyres brake pads wipers we were not told at anytime that I will only cover parts if it is not due to wear and tear as it is a 7 year old car everything on this car is going to fail due to wear &tear when we contacted the salesman that sold us this his words were I am a salesman but also repeated twice everything was covered misleading information was told to us to sell this to us as would never have bought this on a 7 year old car we were definitely miss sod this guarantee it should be made more clearly to customers when selling this to people they will take the money but not pay for the repairs I will not be letting this go next step is ombudsman for me

[protected]@hotmail.co.uk

I purchased a car from Evans Halshaw in Middlesbrough Mercedes reg No SN15NDF in November 2022.

It’s been my dream to earn a Mercedes and been saving for over 10 years.

I live in Reading therefore without travelling to Middlesbrough to test drive or look at the car I took the decision to buy the car without hesitation as Evans Halshaw known as a reputable car dealer who can be trusted

I transferred the full payment of £14,600 on 5th November. The car was delivered to me on 11th of Nov (Friday) and when it arrived I noticed few Scratch marks and was told due to were and tear. None of these were mentioned during the video call or in the advert video clip. One of these scratch marks was very obvious.

Peter told us that car is in immaculate condition when we had a conversation with him which I was told recoded.

With the car, I received an invoice to say the following has been carried out (invoice No 1164968).

One of them been ADBLUE Fault on Dash, Diagnosis and reset and Relearned all systems, Topped up ADBLUE. Further down on the invoice it says ADBLUE Fault, ADBLUE tank is full

During 12th Saturday and 13th Sunday I drove the car for less than30 miles.

On Monday 14th Nov, I drove the car to work (18miles) and on the way back on the dashboard “Check ADblue message came on.” I remembered the invoice said it was topped up. Couple of miles after that the Engine Light came on.

Soon as I got home, I contacted Peter Singh and said I wish to return the car and get a full refund back. He said I should take it to the nearest dealer and try and get it check. However, with the Engine light on, I was not comfortable driving the car any further.

Tuesday 15th November was Peter’s day off so I contacted Peter on Wednesday. I was informed once I received the log book, arrangements can be made to pick up the car.

I waited till Friday 18th November and rang DVLA to find out the status of my log book. DVLA informed that they never received it. When I contacted Peter who then said the Admin Team in Middlesbrough have forgotten to post the logbook to DVLA!

Then Peter arranged for the car to be picked up the following Thu 24th November.

Options for me to arrange the car to be delivered to Middlesbrough or for Evans Halshaw can pick for £216.

Had the car not come with the Engine Light, I would have drove the car to Middlesbrough.

I paid £216 on 23rd November and car was collected on 24th November. £14,600 money was returned to us on Monday 28th November.

It has been a very stressful period and felt there were many inefficiencies and let downs during this process. I feel it’s unreasonable to charge me £216 to return a faulty car. Considering all the above facts, much appreciate if you could consider refunding the £216 delivery fee.

Hello. I purchased a 65 plate Renault Megane Coupe SH65UKO from your East Kilbride Branch on the 17/09/2022, just over 2 months ago and had nothing but grief and expense since purchased! Firstly, The car front offside was clunking everytime I went over a dip and turns out when I was on a duel carriageway at 70mph there was an almighty bang and followed by a bang bang band all the way from the front of the car to rear! When I viewed my rear view mirror I was astonished to see a bloody ratchet and socket bouncing off the road behind me! Obviously the horrible clunking id heard for 2 weeks disappeared as it would appear a technician had left this attached to the car even though I had taken delivery this was not spotted! It cost me £502 for a replacement Front Spring O/S AND Drop Link as damage caused by this ridiculous human error! Even though this car came with a full 3 month Warranty and at an extra cost to myself to take out the Premier Guarantee of roughly £400 it would appear that nobody is willing to absorb the cost! It is obviously a total waste of time to purchase the Pendragon so called Premier Guarantee as obviously not worth the paper its written on! I did receive a refund of £347 from David (East Kilbride Used Car Manager) as a goodwill gesture but in this case def NOT a goodwill gesture as this should have all been covered by warranty and/or Premier Guarantee! At this junction Pendragon Pemier Warranty wont even reply to my e-mails so my next stop shall be to lodge a complaint to Citizens Advice and followed by Small Court Claims! NOT HAPPY! Now cant even get my car to start even though cranking over so yet again more bloody cost to establish if glow plugs or indeed a sensor!

I took my Peugeot 508 car registration number KY62HCF into Evans Halshaw Doncaster for a MOT, service and timing belt on September 5th 2022 .

That week they contacted asking if I had a problem with the windows as they would not go up.

I have never had a problem and said,”Are the windows on lock”.

Shortly afterwards I was contacted stating that a new regulator would be replaced free of charge.

I have since contacted the service department on numerous occasions and was stated that they hadn’t got a part and had to order it.

I am a long distance lorry driver and require my car for work.

I have borrowed and insured my bosses car to get to and from work.

I am still waiting and going to seek legal advice from a solicitor as didn’t expect my car to be in the garage for this long and having to pay for another car to get to and from work.

I am appalled about your customer service and will never use Evans Halshaw again.

Regards Ian Bason

My used car had a fault which was booked to be repaired under the 3-Month Warranty issued by Evans Halshaw. The repair was authorised by them and was completed in 2 days by an external garage. I am still waiting to get my car back as it is being held as a lien until Evans Halshaw decide to pay them. I have been told this could be 30 days! Silly me.. I expected to be receiving my car back after the repair had been complete!

No courtesy car, no expenses reimbursed, no admittance of fault, very little communication throughout.

Very Poor! I will not be doing business with them again, not worth the risk.

I purchased the vehicle on 10th June 2022 the overall invoice was for £11869.02. Less than 1 week later I returned the vehicle to explain that there was an intermittent problem with the vehicle. When you pressed on the accelerator there was no power and the vehicle just stayed at the same speed. Evans Halshaw took the vehicle in, but I was told they had taken it for a drive and they couldn’t find any problems with the vehicle. I did explain to Evans Halshaw that the problem didn’t happen all the time just occasionally. I took the vehicle back but was still having the problem.

On Sunday 19th June 2022 just over a week after purchase, my daughter was driving the vehicle back home when the vehicle broke down and couldn’t be moved. I contacted Evans Halshaw but was informed that as I hadn’t taken out the extra cover, they couldn’t do anything about getting the vehicle to them. My daughter was understandably upset by the whole situation so myself and my father had to drive to Wakefield to help her. We contacted the RAC who told us it would be 3 hours before they could turn up. When the RAC finally turned up after more than 4 hours, they explained that the clutch had gone on the vehicle and they would have to get a tow truck out. Another 1 ½ hours later the tow tuck turned up and delivered the vehicle to Evans Halshaw Citroen Leeds.

Evans Halshaw then carried out repairs on the vehicle on Monday 20th June 2022, they replaced the clutch with a new one and carried out an MOT saying there would be no more problems with the vehicle from now on. I received the vehicle back on Wednesday 22nd June 2022.

On Thursday 30th June 2022 myself and my family went on holiday for 18 days. The car was not driven again until Monday 18th July 2022.

Upon driving the vehicle again, it was found that the fault that was first discussed was still happening, when you placed you foot on the accelerator there was no power.

I returned the vehicle again and explained the intermittent fault was still happening and what was Evans Halshaw going to do to rectify the problem. I explain that I was very unhappy with the vehicle and myself and my daughter were reluctant to drive the vehicle as we found it dangerous and was worried that it may break down again. Evans Halshaw again took the vehicle in; I was again told they couldn’t find anything wrong with the vehicle. I again explained that the fault was not happening all the time and you had to drive the vehicle for a while to see the problem. I again took the vehicle back but was very unhappy with the customer service I was receiving.

The problem was still happening so once again I went down to Evans Halshaw to explain that there was a problem with the vehicle. Again, the vehicle was taken in but again after tests I was told there was no problem with the vehicle.

At this point I was extremely unhappy with the customer service from Evans Halshaw but at no time were they prepared to accept there was a problem with the vehicle.

On Saturday 3rd September I was driving the vehicle back to my house, I had stopped on a hill where there were temporary traffic lights, the traffic lights were changing so I put the vehicle in gear to set off, on doing so I smelt a strange smell and was unsure where it was coming from. Then all black smoke started coming out of the bonnet and filling the cab with thick black smoke. I put the car in neutral and turned off the engine screaming for my mother who was in the car with me to quickly get out of the car. My mothers has mobility problems and has trouble getting in and out of the car. I had to run around to help her and then return for my dog who was in the back of the car. All the time thinking that the vehicle was going to burst into flames at any moment. We had to rush to the side of the road abandoning the vehicle in the middle of the road.

There were witnesses to this incident. One of the workman that was working on the road came over to check that we were ok as he saw the smoke coming out of the vehicle and was worried for our safety. The whole incident was very upsetting, and it took myself and my mother all day to come round.

I phoned my father to come and pick us up and myself and my father went straight down to Evans Halshaw to explained that the vehicle had broken down again and this time it had endangered life. I told Evans Halshaw that I do not want the vehicle back at all and I want all my money back as nobody in my family was prepared to ever get in the vehicle again.

Myself and my farther have spoken to Mark the manager at Evans Halshaw and were told that they had to investigate it before anything could be done. I explained I don’t care how much they investigate, the vehicle is a death trap and if we had been on a smart motorway how would I of got my mother safely out of the vehicle. Evans Halshaw has been told on numerous occasions that the vehicle was not fit for purpose.

Evans Halshaw are now saying that the clutch has now gone again, and this is due to driver error. Could you please explain how a brand-new clutch can fail again after only 10 weeks. I have checked and have been informed that a clutch should last between 20000 and 150000 miles. My car has only done about 13000 miles and it has had 2 new clutches. Also, just to point out there were different people driving the vehicle each time when the vehicle broke down. I had my previous C1 bought from Evans Halshaw for 10 years and never had to have the clutch replaced. The C1 had the same people driving it as the C3 has.

I have contacted an independent engineer who has informed me that the details I have provided indicate a fault in the clutch master cylinder pressurizing when in use, this is applying the clutch and causing intermediate clutch slip, this is also causing excessive clutch wear and premature failure

Evans Halshaw wil not allow my engineer to inspect the vehicle on their premises even though the vehicle is undrivable. I have taken the case to the Motor Ombudsman and Citroen UK.

Roof lining covered in Brown spots told it was glue seepage and front tyre deflating told salesman said he replaced tyre and ask site valet to clean head lining told they can't do it car reg sk65kdo for it on 25 April 2022

I bought a Land Rover Discovery Sport (SL68 XSA) from Evans Halshaw in Sighthill Edinburgh in December 2021, the car was paid in full at the time of purchase, late Feb 2022 the engine management light came on in the car, Evans Halshaw booked the car into the garage at Sighthill for the 8th March to investigate the fault, I was told they couldn't find a fault with the car however if the light came back on to let them know straight away.

Within 30-40 miles from leaving the garage the light came back on, over a week later of trying to get somebody from there service department to acknowledge my call regarding the light, I had to get the salesperson involved to get an plan on how the car would be repaired.

I am now just short of 2 months and the car has still not been repaired, with regards to updates on the car I have had to consistently chase Evans Halshaw for updates, they way I have been treated is disgusting.

I have enquired about purchasing a vehicle using my own outside pcp finance and not Evans Halshaws finance as the rate is far too high at 9.9%.

I have been told I cannot use my own finance/loan for the vehicle and must use Evans Halshaw's.

Surely this is illegal forcing me to use the dealers finance and forcing me to pay 9.9% APR which means I would be paying way over what I should be paying.

Went to part exchanged my car the sales person I think her name was lauren said she value my car said she ring me in 20 minutes stop in all day waitng for phone call never came that was my whole day wasted I then phoned her up went to see her she showed me a car which was out of my price bracket with she new so I went the next day she rung me saying she had e mailed me a few cars in my price bracket rung her up to tell her they said they pass message on they said she would ring me for sure she never rang rang on saturday they said they would give me somebody else I said I would go up but changed my mind after being treated like that I got treated very badly like a second rate citizen I only went back there because I had my car from there which I was good with but never no more

Within 50miles of a minor service the engine under tray has been damaged further and fell off. The technician is negligent. The service manager rude and dismissive. Its too complicated to write it all here so phone and find out what a substandard service I've received at shewsbury. I dont want to talk to them again. I shall be taking this negligent and dangerous mess up further and higher. Please call me. [protected]