Expedia
Reviews and Complaints

USE ANOTHER COMPANY! BEWARE!

I received a credit voucher for $150.00 on 10/2021. It was due to an error in booking a car rental. As a courtesy for my inconvenience, the voucher was good for 1 year and was due to expire on Nov 30, 2022. Upon receiving the credit, I was told by a supervisor that I could apply my credit to any booking on Expedia.

On 11/29/2022 I attempted to apply the voucher to a flight and was told by two representatives that my "credit" only applied to a hotel booking. I explained to both representatives that my credit was to be applied to ANY booking, not just limited to a hotel.

I asked to speak with a supervisor and was transferred after 1 hour. I explained my situation and was informed that the only option would be to convert the $150.00 credit into points and then I would be able to apply it towards my flight. I specifically asked TWICE if I would be able to use the converted points towards my flight and was told YES and given instructions to log in and at payment, select the option to apply the points towards my purchase.

Again, I attempt to book a flight and was unable to use my “now converted points”.

I contacted Expedia, for the THIRD TIME via chat (Chandi) and was told the points only applies to a flights that equals $150 or less and the amount can't be deducted from the overall total!

This is BAD business and predatory/sketchy practices. Expedia should be ashamed. I specifically ASKED if I could apply the points towards my flight and was told Yes!

FULL DISCLOSURE should be provided ESPECIALLY when speaking with a Supervisor.

Shame on you Expedia, this company needs better customer service and HONEST employees. Stop with the half-truths, giving the consumer the runaround, and BAD BUSINESS!

I am a long-time customer and I usually book every flight, trip, and hotel stay with Expedia but not anymore!

we checked into el cortez las vegas after putting a deposit of $150.00 paid to expedia. after we checked in we went to our room. outside of our room were 3 guys smoking weed. they had lots of tatoos and looked like gang members. my wife not feeling safe and i asked for another room. we checked into another room at el cortez and noticed cockroaches. spent the night and checked out the next morning. we notified expedia and asked for a refund of our $150.00. they refused stating that this was el cortez problem not theirs. book directly through hotel next time. BYPASS EXPEDIA

In August I booked a car through Expedia and then on the chat line tried to add one night. The chat agent cancelled my car by accident and then couldn't add back without me rebooking... at a higher rate I might add! She neglected to tell me that I was also charged the $100 cancellation fee even though I didn't cancel, nor did I want to cancel. I flat out told her not to cancel and I would just keep the reservation as is. She cancelled anyway. I think she thought she could cancel and extend my reservation but she couldn't. I called and chatted twice more and was assured the $100 would be refunded. It never has been. That is essentially stealing my money for Expedia's mistake... not to mention I ended up paying quite a bit more for the car because of Expedia's mistake. When I called they even said they saw the chat records and knew it was their mistake. This has been going on since August and no resolution. The credit card company just sent a copy of Expedia's cancellation policy... again, I did not cancel nor want to.

I was looking at cars to rent and filled out the form. I wanted to check on something else and I fell back on the computer and hit the keys so it click on the from that I wanted to rent a car. This happened on Oct 25. I called immediately within 5 minutes and said a mistake was made. The lady I spoke to said she will notify the rental company and it would take about 72 hours, but I should not have a problem to cancel the request and I should not be charged. I didn't hear anything and called back on Oct 28 and spoke to Jason. I told him what happened, and he said he will refile to the rental agency. He gave me a ticket # [protected]. I didn't hear a word from Expedia. I did notice that I had a refund of $213.38 from the original rental of $263.38. I finally found out through the rental agency that I got charged $50.00 for the cancellation. They said they didn't get the information on the cancellation until Oct 29. Since this was reported within 5 minutes of the mistake and apparently not reported to the car rental agency right away, I think it's the mistake of Expedia and they need to reimburse me the $50.00. This was not my fault it was the fault of your first agent. Also, even airlines have a 24 hr cancellation policy. This should have never come to this. You have recordings of the conversation so you can go back. I would like my $50.00 as soon as you can. Thank you, Virginia Davidson

To whom it may concern,

I booked and paid via Expedia last October 11, 2022, a flight on January 16, 2023, via American Airlines from Aruba to San Diego. And a return flight from San Diego to Aruba March 12, 2023, via Jet Blue.

My sister, who booked this itinerary, received an email stating this.

"Your reservation is booked and confirmed. There is no need to call us to reconfirm this reservation.

Travel dates

1/16/2023

Itinerary #

[protected]"

Confirmation

ROSKOZ (American Airlines)

ROSKOZ (American Airlines)

Booking ID

E6ORB3

Ticket #

[protected] (RICARDO P DEPERALTA)

Departure Mon, Jan 16

American Airlines 874

Oranjestad (AUA)

3:43pm

flight to

Charlotte (CLT)

6:57pm

Cabin: Economy / Coach (B)

4h 14m duration

1h 48m stop Charlotte (CLT)

American Airlines 797

Charlotte (CLT)

8:45pm

flight to

San Diego (SAN)

11:06pm

Cabin: Economy / Coach (B)

5h 21m duration

Today, November 20, 2022, I received a text message about a change in my flight from San Diego to Aruba via Jet Blue of which I agreed.

I went to my American Airlines account and could not find my flight itinerary. So, I called American Airlines and to my surprise the flight was revised. It was arriving at LAX instead of SAN.

AA suggested that I call Expedia regarding this matter. And when I did, after waiting for quite a while, Mohammed insisted that AA made the change. And what he can only offer is for me to arrive in San Diego, the following day, January 17, which is not acceptable for me. I asked to speak to a supervisor, and after a long while he decided to elevate it which was what I was asking for in the first place.

I then spoke to Kat; I asked her when did AA change my flight? She informed me that it was on October 23, 2022. Again, I asked, why did Expedia not email or text me about this change. She says it is between me and the airline. If that is so, how come I received a text message and an email of the slight change on my flight from SAN TO AUA? Is that not contradictory? Furthermore, if I did not check, I would've not known of the changes.

I paid Expedia for booking my round-trip flight. So being the direct entity handling my business, I believe that it is the responsibility of Expedia to fix the issue which would be satisfactory to me, your client. Also, you assured me that it was booked and confirmed. That I do not need to call you for reconfirmation.

I am very disappointed with your customer care. And I need this to be resolved IMMEDIATELY.

I am looking forward to an immediate response.

Sincerely,

Ricardo De Peralta

email: [protected]@ymail.com or e

Payments tab has not been working for some time. The message tab says:

Something went wrong on our end, and this page could not be loaded. Please try again.

The amount due shows (and our records agree):

Net revenue

USD

18,990

This year

Net revenue

USD

7,738

This time last year

Property number [protected]

We have attempted to resolve this issue via online and phone for a significant period time with no results.

I called the number online which appeared to be the physical location for the 2540 Davie Rd. Holiday Inn and a nice lady answered the phone and lead me to believe I was talking to the Holiday Inn directly and was not! I was talking with Expedia. Once we arrived, the hotel was under renovation, pool was closed, we requested 1 king bed and only received a room with 2 double beds. What a disaster! I am so happy I booked the remainder of our stay with LaQuinta we had an absolutely 5 star stay there!

This flight was booked and then cancelled due to covid and flight cancellations prevalent during that time. I have reviewed my cancellation confirmation and do not see an expiration date on the confirmation.

I attempted to redeem these credits in May of 2022 due to a medical emergency but was told by the airlines that Expedia controlled that process since I purchased tickets through Expedia. they did refund the extra fees such as baggage and seating. I went thru the redemption process with Expedia and was told I could not redeem any credits due to the system being broken. I traveled to my destination by driving due to the emergency.

I am now aware that Expedia will forfeit my credits on the 29th of this month without any warning or alternatives offered. my position is that when I tried to redeem the credits you were not able to provide them so any agreements that I was unaware of has been breached by Expedia for non delivery of legitimate and timely requested credits.

I am requested a confirmed extension of 1 year or a full refund.

please advise.

Pleas Ray Eaton

[protected]

Itinerary #[protected]

We departed from Copenhagen to Amsterdam on the 01-11-2022. Our plane was scheduled to land 21:55 and last check in was 22:00. The day before i had called them to ask if it is possible to check in after 22:00. They agreed that i was going to call them 21:55 when the plane landed. However, our plane was delayed and i tried calling multiple time 21:55, nobody picked up the phone. Which led us to hav to book another hotel for the first night and still pay for tis one.

I booked a package with Expedia to include flight and hotel, when I called I was disconnected several times and an agent said they couldnt find my booking.

After giving the same information 4xs they located my booking, I asked about the cancellation policy noting I did NOT want to cancel anything. Literally 2 seconds later I receive an email that my hotel was cancelled RIGHT after the agent emailed my itinerary. When I asked why it was cancelled, they said they dont know to call a different number who then advised it shows on the system I cancelled. Please keep in mind I was never on the site and only accessed the email and called to confirm my booking.

I now have no hotel and they will not refund, provide a voucher or literally do anything to help considering I didnt cancel anything on my end.

I have never had a company advise that they have poof I canceled something when I know I didnt. I provided them with screen shots of the emails coming within 5 mins of each other. STILL I am being blamed for canceling my own reservation.

I am now forced to book the hotel again at much higher price of course.

I wish they would have done something to help considering I have used the site in the past.

I dont know who this will help, but think twice before booking and calling an agent.

I’ve tried to get this issue resolved several times but each time I’ve been given the runaround. I thought I would try one more time before taking legal action.

I made a booking on Agean Airlines via Expedia refer Expedia itinerary #[protected]/ Agean #K5HE2J. I must also point out this booking was in Business Class and per Agean Business Class is refundable.

Initially Agean made several changes and cancellations to the booking in fact I contacted them direct and made a payment for the change however we finished up canceling the trip and they did refund the money for the changes we made.

When I asked about the original booking they advised me that as the booking was made via a third party (Expedia) I would have to make contact with them for a refund. I made several calls to Expedia but given the runaround each and every time which has been very disappointing. As my wife and I are retired and are retired and on social security this money $2268.80 is a lot. I thank you in advance for your assistance and consideration

My contact details are as follows

[protected]@yahoo.com [protected]

Ron Porter

Flights from Yul to Cancun

Cancelled December 18, 2021

Expedia confirmed it was fully refundable and would receive refund on credit card used. Screenshot with Expedia agent Nourhan.

Contacted Aeromexico and Expedia multiple times online, on phone and emails.

February 24,May 2, May 23, May30, November 7, November 15

Never received refund. Both say it’s the other who is to refund.

We do not want voucher because it covers little expense of flight.

I asked expedia if there would be a charge if i were to cancel my car rental, they assured me there would be no charge. I was then charged $100 and they said that they would not refund me.

itinerary [protected]

Sixt

Confirmation: #[protected]

Expedia itinerary: [protected]

Reservation details

Pick-up

Sun, Nov 13

2:30pm

Drop-off

Sun, Nov 20

2:30pm

On Dec. 30, 2021, I had a reservation at Sonesta Los Angeles Airport LAX through Hotels.com (confirmation #[protected]). Our flight was to take off at 9:25 pm, but due to weather and shortage of flight crew, our flight to Los Angeles did not depart until 2 p.m. the following day. I paid for the hotel, and should receive a reward night for that reservation with Hotels.com. However, they have told me that since I was a "no show" that I won't receive credit. I feel this is wrong. I have been a customer of Hotels.com and Expedia.com for years. I feel this is a major dis-service to me. Plus, customer service said they can't do anything as long as it says "no show", yet the Sonesta Hotel told me that it is Hotels.com that input the no show status and that the hotel can't help me.

Additionally, I have been told that unless I stay in a hotel by Dec. 31, I will lose the 7 other reward nights that I have collected. I also feel this is wrong;- especially because of covid. I don't think that the reward nights used to have expiration dates, and feel that they should not expire.

Please credit me with a reward night for my Dec. 30 room that I booked with Hotels, and please extend the expiration date of my other 7 reward nights.

I am currently booking a 15 day trip to Costa Rica, and would love to acquire more reward nights on Hotels.com or more points with Expedia.com. However, if I do not receive some satisfaction regarding these concerns, I will no longer use either service to travel with.

I am S. Janarshan, aged 71 and my colleague Mr. Sridharan is aged 75. We have been trying to book 2 return tickets chennai to auckland. The ticket cost was Rs.202234/-. Each time it gets rejected stating that "sorry there's an issue with the payment information below" I tried 4 different cards all of them having the necessary balances including my debit card. Your customer care number [protected] makes us go through various options and then says "No service available for this option and we will contact you as soons as it is revived" This reply is for internation bookings. I tried your chat. After great difficulty we got an agent on line but after a few questions he asked us to wait and simply disappeared. We waited for more than 10 minutes. Proof ob both given below as photos

Dear people at Expedia

I bought a ticket from you. Didn't receive the ticket (yet). Your customer service people were *incredibly* useless. No help at all. Possibly even worse than the A.I.

Can't you simply email me the ticket? Will you?

Reference: Itinerary #[protected]

Email: [protected]@fastmail.com

Please get back to me soon. I hate this modern way of doing things. It was a million times better before. Oh, I have no smartphone.

Greetings,

Bjorn

I reserved a car, and I clicked get insurance by accident. I cancel my ar reservation and got a cancelation notice. They charge me for the insurance for a car that I did not get.

They claim it is a separate item I purchased but there is no entrance for me to cancel it on my page. The only reference is on my car insurance agreement. Which shows the car agreement canceled but the insurance is shown in the canceled car notice as an item. You cannot cancel it now because when you got your credit card bill, it is beyond their 15 days grace period. They say, they cannot do anything about it.

Yes, Expeida can sell you an insurance on a car you did not rent.

We booked a short holiday in country Victoria (Australia) when Covid hit. Despite several entreaties for a refund, all that was offered was alternative dates. The last date we can use what we've paid for is this December. There are only two impediments to us taking up the offer: the destination has suffered severe flooding in recent days and is not likely to be out of the woods for many weeks; also, personal illness has left me with greatly reduced mobility, which means I can't walk very far, and not without the aid of a wheeled walker (rollator) and risk falling whenever I do walk. On top of all that I am aged over 70, with various health issues, and have managed to avoid Covid up till now and wish to keep it that way. Even if we managed to make it to the destination - unlikely because I am unable to drive at the moment and my partner can't drive - I would be restricted to the room due to my current disability.

I've booked a car for GBP 366 from 10:00/11:00 on 23 Sep in Olbia, Italy. The plane arrived very late and there was a long queue in front of the rental, so I only picked up the car late in the evening. I was told that the car I've booked had been given away and was given a new car. There was no car in the category that I had booked and I was given an upgrade for which I was charged an additional GBP 622. I find this sum horrendous and unproportionally high in comparison to what I had already paid and I was given no alternatives. The total cost was now app. GBP 1,000 for the week - something I would never consider.

I complained to Expedia and they said that given this was an upgrade it was ok, and I should contact Sixt Italy directly if I want to further discuss this. The email provided for Sixt Italy does not work, and I have struggled to find the correct email. I am also not sure why it is up to me to resolve this as I have a contract with Expedia. The Expedia Itinerary number is [protected].

My wife and I spent two weeks in Florence Italy recently (Sep 2-16 2022), celebrating our 50th anniversary. Prior to the trip to Florence, my wife booked an excursion advertised on Expedia's website as "Tuscany by E-Bike from Florence" for which we paid CA $341.78. Unfortunately, the information subsequently provided by Expedia, describing when and where to meet our excursion guide, was completely misleading and caused us to miss the excursion. We contacted both Expedia and the excursion operator more than once to try to get our money back, but neither was willing to take responsibility for misleading us. To be clear, we feel that Expedia is responsible, as it was Expedia that advertised the excursion (as "from Florence"), received our money (CA $341.78) and provided the excursion confirmation and tickets ("vouchers"), the latter including misleading instructions for when and where to meet our guide to start the excursion. We are attaching copies of 7 pages of related documents (in JPEG format) that clearly show that we were misled:

* Pages 1-2 are copies of Expedia's website ad which attracted us to book the excursion ("Tuscany by E-Bike from Florence"). With that title, we naturally assumed the excursion would begin in Florence. If the ad had stated that the excursion would begin anywhere else (e.g., in Badesse, nearly 70 km south of Florence, as in this case), we would NOT have booked this excursion.

* Pages 3-5 are copies of the excursion confirmation, including date (Sep 7 2022), start time (9:30 AM), instructions for where to meet our guide ("Stazione Leopolda", a well-known bus stop in Florence), vouchers/tickets (see pages 6-7 attached below) and total price paid (CA $341.78).

* Pages 6-7 are copies of the vouchers/tickets which clearly instructed us to meet our guide at Stazione Leopolda in Florence (no reference to Badesse where, as we learned later, the excursion operator My Tour SRL was expecting us to show up).

In summary, we were at the specified Stazione Leopolda meeting place in Florence, from well before until well after 9:30 AM on Sep 7 2022, but no guide ever showed up. So far, Expedia has rejected our repeated requests for reimbursement, arguing that the excursion operator is unwilling to refund our money because they consider us "no shows". As far as we are concerned, the contractual relationship between Expedia and My Tour SRL is not relevant in this case. It was Expedia, not My Tour SRL, that provided the information that misled us and caused us to miss the excursion. Based on our several phone and email interactions with Expedia, it appears to us that Expedia staff were either unable (due to language and/or time limitations) or unwilling (policy or training factors?) to fully listen to or read our complaint explanations. They don't even seem to be aware that their website ad and vouchers for the excursion in question include misleading information. It is for these reasons that we decided to post our complaint through this Complaint Registration process.

We have been Expedia customers for many years and have never before had any reason to complain. This is most definitely and exception!