Expedia
Reviews and Complaints

I had exactly the same bad experience with expedia, they have refused to publish my bad review of a hotel in Rome.They said they have the right to publish or not to publish my review. I feel discriminated as well. Not working with expedia never again.

Contact:

Contact: Kristin Schrader, Tel.: [protected] or
[protected]

Consumers can help identify noncompliant household goods movers by calling FMCSA's nationwide complaint hotline,
[protected] DOT-SAFT) or by visiting http://nccdb.fmcsa.dot.gov. Prior to selecting a household goods carrier, consumers should also visit FMCSA’s www.protectyourmove.gov for information on planning a successful move and to search movers and their complaint history.

For a list of companies cited during the strike force, see http://www.fmcsa.dot.gov/hhg-2008-05-results.

The strike force targeted states that received the most complaints in the National Household Goods Consumer Complaint database (http://nccdb.fmcsa.dot.gov).

Household Goods Complaint Disclaimer:

http://nccdb.fmcsa.dot.gov/hc_disclaimer.asp

Fines for violations of Federal Motor Carrier Safety Regulations are set by Federal statute. Examples of the violations discovered include: holding shippers' household goods hostage, operating without proper legal authority, failing to follow tariff requirements, failing to provide shipper information, and failing to keep proper records:

http://www.fmcsa.dot.gov/about/news/news-releases/2008/hhg-strike-force-results-08-05.htm

I had to deal with this very issue during May 2008. We paid in full for a move, the 'brokered' mover showed up in a Penske truck. Friends stayed in our home during this ordeal.

The driver showed up with a man who claimed to be a hitch hiker, and was intoxicated.

When the driver arrived at our new home, he had another worker with him, who told us he was from Mexico and was given $150.00 to help the driver unload the Penske truck.

Needless to day, our items did not arrive in the *an*lines truck that we were told was going to be picking up and delivering our household items.

File a complaint, when the fines hit these brokers and moving companies in their pockets, maybe, just maybe they'll get the picture.

Expediant Van Lines is AWFUL - STAY FAR AWAY!

These people are jerks. Basically they tell you everything you want to hear over the phone, then when they show up it's a completely different story.

First of all, Anthony Joseph is a sales rep, but told me he was the owner of the company to assure me that I should book with them. HE also told me they do not hire sub-contractors, although a contractor delivered my items, that my items would NEVER switch hands, and that the same person picking my items up would be the one delivering them. None of the above was true. The problem is that these were only phone calls and I do not have any of it in writing, however, I do have a witness since I spoke with him on speaker phone.

The day the movers arrive the estimate that Anthony provided jumped from $1100 to an OUTRAGEOUS $2100! The movers even tried to charge me for wrapping my furniture, which says a free service on the website. When I told him I didn't want his service for $2100 the price dropped to $1750. I still wasn't comfortable, but at that point, I needed my things to arrive and it was too late to book someone else. Then they have the nerve to tell you they need another $120 in gratuity to ensure the "safe handling of your items." They basically bully you into giving them more cash and make you feel as though if you don't they will intentionally damage your items. I also had a similar experience in the girl above in that Albert Taylor was asking me what size I wore and told me he bought some nice things at Frederick's of Hollywood that were my size and would look good. I am waiting for my things to arrive before contacting an attorney about what I can do about being sexually harassed by an employee of this company.

The timing explained above is also correct. Anthony guaranteed my items would be delivered the following Thursday after they were picked up. They are over one week late and I need to take an unpaid day off from my new job and had to go buy all new clothes to wear to work since my things weren't there. I also arranged for friends to be here to help me unpack. Now they have wasted a trip.

I am sure that if we all get together we can do something about this company. The only thing they excel at is not putting things in writing so that it makes it hard to take action against them. If customers could all get together then I am sure we could find resolution. I am currently working on information such as what percentage more over the estimate a company can actually charge, since mine was 50% higher than the estimate, as well as what I can do about their website claiming to have been in business over 10 years, when they recently formed this company less than one year ago, after being black listed under their other name and having to change, as well as what I can do about being sexually harassed by their employees. If anyone would like to join me please contact me. In the meantime STAY FAR AWAY FROM EXPEDIENT VAN LINES.

It would be nice to hear that people can have a bad experience and not be abused by people who are just bored and want to swear at people. Like any corporation Expedia is very strategic and know very well that they are ripping people off daily. I booked a trip and the expedia person took it upon themselves to book the wrong dates and I have called every few days for over a month and they still take no responsability for the mistake on there part. then they charged us twice on our credit card for the same trip and still take no responsability. We continue to not hear back from them and they shift the owness on to the next supervisor which then you half to explain again. I have no way of knowing how to deal with this as they keep not responding. Customer service is hearing and making the appropriate decisions based on that information, but they will have no part in this. Good luck to the next poor sole that is stolen from. Theft of money and false information you would think is a crime.

Ever heard of "overbooking" by hotels? It happens too... they sometimes have deals going with other hotels in their own group. I overbook here so I can send customers your way... Never mind, they send us a confirmation number...
That way they can again play the game and we cannot then ask for a refund on your behalf because "they supplied you with a room after all".

Airlines and hotels do it all the time...
there is nothing Expedia can do about it... we book, you pay, you have the confirmation number and the hotel oversells... just like airlines do.

hey guys you all ###ing suck monkey dick ok you dono the process it takes to do the ### they do so why don't you all site in your own stupid ### from your mouth and stick your fingures up each others ###'s k. oh and expedia is the best because you slap nut ###s say its not hahaha you all smell like dry donky ### hahaha oh and umm sorry for your bad times with expedia i am sorry it wasn't werse hahaha your heads are empty arn't they cuz there is no intelagent talk on here thats why i am here to bash you dumb ###s who wine about life all day and have nothing better to do but feel sorry for your selves and feel the world or in this case expedia owes you something ... like ### they do you owe your self a good kick in the ### for being retarted

I work for expedia and you're passing the blame to the wrong people. If you're room had confirmation codes, then it was booked. Expedia does not just pull these codes from their ###, the reservation is sent to the hotel and the hotel then sends us THOSE codes.

If you don't want to use expedia, that is definatly your choice, but at least know before you go passing blame.

FYI: In view of all the complaints against Expedia, when planning your next trip , know that Expedia also owns hotels.com, Hotwire, TripAdvisor and Classic Vacations

It seem that EXPEDIA is bad everywhere. This is a list of recent complaints about EXPEDIA (including my case that proves EXPEDIA is a scammer). http://www.expedianews.com.

I will never use this company again because you cannot get a hold of anybody in customer service and all I wanted was request information so I can print my bill. All the bogus 800 numbers they give you will not connect to a live person whatsoever. On top of that they gave me a rate that was $30 higher per night than what the hotel I stayed at would’ve offered me if I had to call them directly. Expedia is a company rip off don’t use it

Expedia screwed me again. I prepayed and then they won't refund the whole reservation. So don't use them for travel plans. Buyer beware. Expedia sucks.

I will never book with Expedia again. I bought tickets with travel insurance. Latter stated clearly 100% refundable through Travel Guard. When I had to cancel I found out that the “small print” limited cancellation to medical emergencies. Lesson learned.

I booked a reservation using Expedia for a hotel room at the Holiday Inn Express in Pocomoke City. I was told I would receive an email confirmation with the hotel information. I never received an email from Expedia. When we arrived to the hotel, we found that Expedia had gotten our arrival date incorrect and we had already been charged $189 for two rooms. We had to pay again for the correct dates. When I contacted Expedia about their mistake, they would only give a refund of $33. Please don't use Expedia - call the Hotel directly if at all possible. This has been the worse experience ever. I will never use an outside company again to book any type of reservations.

Expedia sent me a notice that my flight had changed, which was fine. However, I have been receiving copies of this message for the past 5 hours every 6 minutes! I have called twice, and written their support staff several times and so far nothing has been done and all I am getting is the run around. My e-mail is getting flooded with this repeated message and they have not yet fixed it. I will never use them again. So yes, I am a very pissed off consumer. This seems like it would be an easy problem to fix yet no one has.

I purchased a ticket for my daughter from expedia. It is a round trip ticket from Beijing, China to JFK and then to Baltimore Washington airport for January 25th with a return flight on March 17th. I sent the ticket registered mail. It went out on Dec. 5th and according to the USPS arrived in Beijing on Dec. 13th at 8:26 a.m. My daughter has yet to receive her ticket. She actually called and went to the post office where they told her NO SUCH CLAIM/TICKET NUMBER EXISTED AND THAT NOTHING WAS EVER SENT OR RECEIVED. I have contacted the USPS and after 5 1/2 hours of being jerked around, have filed for a international investigation. I was told it would take 60 days before I would hear anything. I called EXPEDIA and asked if they could confirm the ticket for Air China/American airlines and convert it to an E-TICKET. They refused. The only person who can use that ticket is my daughter, with her passport, her visa, her identification. Air china has confirmed that there is a s eat, her name, etc. EXPEDIA tells me to file for a lost ticket application with air china. AIR CHINA says I must pay for a second ticket, which is really the first ticket, and then WHO? is going to reimburse me? I am so fed up with the run around. EXPEDIA says NOT I; Air china says NOT I... and the USPS? who knows. I need help immediately. I must do something to get my daughter home. Any help or suggestions?

Be aware that expedia.com does not truthfully tell you everything about this certain booking at this Hotel. WE spent most of the night trying to straight this out with expedia.com only to be hung up on, and told their was nothing they could do. They did after everything was said and done gave us a 25 dollar voucher when we use expedia.com again. Like that will happen. Everything they told me was a embellished except for the location. I had to pay extra for everything. So really, I could of stayed at a 4 star hotel on my own booking, not using them. Don't trust them. Don't know how they swing this, but they tell you exactly what you want to hear and make you think they are doing you a favor. I just stayed at the worst Hotel/motel what ever in my entire experience dealing with accomadations, and I am a professional traverler. But this was an emergency and had to get to a loved one that was very ill. Expedia.com and the hotel seems to be together on the ongoings of overchargin for this one night stay, Expedia.com you should be ashamed. Working people look for help from sites like yours, and to treat anyone like the stay we had in terrible to say the least. People look elsewhere before thinging about this one.

I purchased a ticket yesterday for my husband to come home from seeing family outta state. After getting my confirmation code that the transaction was approved they gave me his itinerary #. This morning he went to the airport to check in and was told that Expedia.com had canceled the trip. After calling expedia and holding several times including over a half hour for a supervisor I was told if I have a complaint then go to the website and email my complaint. They could no longer help unless I want to buy another ticket. WHY WOULD I DO THAT WHEN THEY CHARGED ME FOR ONE ALREADY! Now I am outta the money and he is still outta state.

Going to NM in July. Booked plane and car t hrough Priceline Apr 28 and hotels through EX. Four nights at three DIFFERENT hotels. Got confirms and because i had neer had trouble and because we weren't traveling til Ju, i didn't open them immediately. Few days later when i was to print them, I opened them and I had been booked for eleven nights at one hotel, six nights at another and one night (wrong date) at another----ALLl int he wrong month and overlapping.. La quinta and Ex DID refund the six night reserve, but Best West in Taos and Expedia are refusing to refund the 1200.00 I have been billed for the eleven nights . BW says it's up to Ex and Ex says if BW won't budge they won't. There WAS a computer malfunction because the Priceline reserves made at the same time went through just fine, and having done this a lot, I DO know how to make reserves..

We made reservations for a hotel that was supposed to have 2 queen sized beds. We paid $166 expecting that we would have two beds. When we got to the hotel they said our room only had one queen bed. Expedia's code that they used was for a one queen room. After we got back from our trip I called and complained to Expedia. They tried getting out of it by saying that it was some issue with the room description. That isn't my problem, I shouldn't have to pay for someone else's mistake. Expedia finally agreed to put a $25 credit on our account. I believe we should have got money off of our room and then some for this inconvenience.

We made our travel arrangements through Expedia.com. They booked us on a flight from Los Angeles, CA to Portland, OR with a connection through Sacramento, CA on 8/6/07. I was contacted by Expedia a week before our flight stating that there was a schedule change from Delta and that I needed to contact them ASAP. I did and they said that I needed to change my return flight. I agreed to change it, but when the agent told me that we would have to pay additional fees, I asked her why I had to pay when we were being re-booked by the agency. She put me on hold and when she came back on the phone, she told me that she spoke with a Delta airline agent and that our original flight was just fine. We had a connection time of 28 minutes, which I later found out was an illegal connection time. We arrived to Sacramento, CA on time, but because we had to change terminals and did not have enough connection time, we missed our connecting flight. The Delta agent told us that there was documentation showing that they contacted Expedia regarding the illegal connection time. Also she told me that when there is a terminal change, the connection time needs to be at least an hour. I spoke with an Expedia agent right away. They apologized for their error. The agent told me, after much discussion, that they would compensate us for the last leg of the flight, $110. Although I didn't feel that was adequate compensation for them intentionally deceiving us and making a reservation with an illegal connection time, we took what we could get at that moment. We were already going to miss our plans and I didn't want to "discuss" it any longer with the agent. A month later, after not seeing the refund on our credit card account, I called expedia again only to be told that there would be no refund. The agent said there was no documentation of the refund and that since we were able to be re-booked onto another flight back to Portland, they would not be able to compensate us as they had already paid Delta for the flight. I believe it is highly unethical for a travel agent to use deceptive practices to obtain business from clients who are unaware of airline regulations. Expedia made an illegal reservation, we paid the price and they refused to compensate us for our inconvenience. This is my complaint.

I definitely agree, expedia is insane. It generated so much stress and such unnecessary chaos when something simple could have been done. Everyone that i've spoken to through expedia has no idea how to do their job... Its ridiculous. I been trying to speak to supervisors and they keep hanging up on me. I need to do something about what i have gone through. Please someone get back to me. Thx

Made a change to my e-mail address

Yep, I agree... been there done that with Expedia. Their Customer Service SUCK! I've spent tons of money on telephone calls from outside the states trying to resolve a simple issue with flight schedule changes. They outsource their operators from god only knows what country. Half can't speak English or even understand it and will tell you everything is confirmed when it's not. Expedia needs to get it's act together, until then I will never use them again!

Iberia sent me an email saying they could not process my details, that I should contact the airline or make a new reservation. So I contacted the airline and the sales lady told me I had not successfully purchased the reservation. I had to get a flight out on the date I had intended to travel, and so went ahead and made a new reservation. Now my credit card has been charged twice.
I still have the email but I think that airlines are very hard to obtain a refund from. Has anyone else been in a similar situation? What should I do? I'm so annoyed.

Helou

i'm from Slovenia and i have problems with Iberia too...

Can you help me and tell me what did you do... i write to iberia and they said to me i don't get a refund. But i have a ticket which says that flight was oversoled... what is my next move...

thank you

It has been almost 2 years since i was garuanteed a refund from Iberia airlines. After claiming they had "sent the refund" it took them more than a year and a half to admit that it was never put into my account...and then I was told that I would recieve it immediately...that still has not happend 6 months later... believe me I have tried everything i could think of to get it back. Before I take it to court please let me know if you have any suggestions...

Carlierae24@hotmail.com

First of all...look at who charged you for what..then if you read the rules before you buy your trip...clearly states that they only charged you 5 dollars...no offense...but they just work between us and the airline. when i bought my flight..it was through expedia..but on my credit card it showed 5$ to expedia.com and the rest went for delta airlines. Besides... you can always dispute this as well.

I also had a bad experience on an Iberia flight, IB 3166, 29th June 2007, 16:30.
We had already spent 2 days traveling back from Peru and were on our last flight from Madrid to London Heathrow.

We were on the tail end of the queue for boarding, so when we climbed aboard the plane we discovered our designated seats had been filled with other passengers. We looked about in economy for empty seats, but there were none.

We decided to walk to business class and sit at the very back. A few moments later the air stewardess in business class came over to us and asked to look at our tickets. We explained our seats had been taken in economy and these were the only seats empty. She then very rudely asked 'Do you want ME to find you a seat?!' Jana replied, 'Yes please.'

We followed the air stewardess back into economy where, of course, there were no empty seats, and then left us stood in the gangway in front of all the other economy passengers and went back to tend to the business class passengers. After 5 minutes I started to get quite angry at the way we were being treated. After all, we were fare paying passengers and had originally been given a designated seat number. I asked an air steward if we could take a seat as we had paid for one on the flight, and if we sat in business class they did not need to serve us any drinks or food. He said very little and went up to business class.

Finally the air stewardess came back into economy and moved a lady in the front row of economy into business class and seated Jana in her seat. I was then split from my friend and placed in business class on my own. Bizarre.

Why give passengers a boarding pass with a designated seat number, only for it to mean nothing when boarding the plane? No apology was given at the lack of seats and we were made to feel unnecessarily awkward for no reason.

Also, why split myself and my friend up for no apparent reason, by moving another lady from her seat? I did look for the air stewardess as we disembarked from the plane at Heathrow so I could ask for her name, but she was nowhere to be seen. She was not even there to say goodbye to her business class passengers.

When I arrived inside the terminal, I then discovered my luggage had been lost. I then queued with many others whose luggage had been lost on the flight at the Iberia desk which had only one member of staff dealing with us all. Nobody else was there to help, and therefore it took well over an hour.

Sara Challice.

I am in a similar situation and I've called once already but I've seem to have lost the address of where I'm supposed to send the doctor's papers. Could you email the address to me at latina0206@gmail.com ? I'd greatly appreciate it.