Expedia
Reviews and Complaints

My husband and I booked a flight with Expedia several months ago, since then our flights have been cancelled at least 3 times. In the last few days, I have left a message at both phone numbers provided for the customer service
If that is what you want to call it. I did not get any call backs. So I tried the virtual agent, requesting a call back.
When I did get a call back, I was hung up on after the agent found out what I wanted. I have never been so disgusted with a company in my life.
I checked on the Expedia website and there are flights that we could change our reservations to, But I can not talk to anyone to do that.
My reservations are for September 6th to September 29th.
Leaving out of Kalamazoo, Michigan to Dubrovnik, Croatia.
The reason that we made our reservations is that both my husband and I can not be in the airport for hours on end. When we booked, we reserved the least of time that it would take us to get to Croatia. There is still one flight going with only several seats left that is 20 hours, that is the quickest.
And a flight that takes only 16 hours to come home.
Could you PLEASE help me with this problem?
Thank you,
Theresa Rohr-Lorenz
[protected] or [protected]

I have tried to reach your customer service department numerous times via email and telephone to no avail.

I went through expedia for flights from sweden to New zealand and return.
Leaving june 10th 2020.
Due to pandemic these flights were cancelled.
I requested a refund January 2021.

I received an email from Team leader Jayson P on Feb 3rd 2021 confirming they had sent my request TO QANTAS and will update me shortly.
I have heard nothing back.

I then contacted Qantas who stated that they had processed and Expedia now have my refund. I then called Expedia only to speak to a bot that requested my itinerary number which I inputed. It then came back invalid and I was promptly cut off.
I then tried several times again via telephone and chatbot. Again they could not allow me to continue with my itinerary number.
It now seems impossible to talk to a human in regards to my refund.

Here are all the details below and I expect someone to get back to me as soon as possible.

FLIGHTS FOR 2 PEOPLE
STOCKHOLM SINGAPORE NEW ZEALAND WITH RETURN

SIMON MARTIN REID
SONNY CHARLES REID
ITINERY NUMBER [protected]
BOOKING NUMBER QAT6F8
EMAIL ADDRESS [protected]@yahoo.co.nz
TELEPHONE NUMBER [protected] ( Sweden )

My card was charged after being told they would not allow stay in their hotel. Days inn will not cooperate in giving money back and Expedia cannot find my return request. I was discriminated based on my sex and ethnicity. Treated like garbage and still no one can help. I didn't stay at the Days inn and never will! Awful people and service

We were very unhappy and uncomfortable with our accommodations.
The hotel and rooms didn't look like what was advertised.

I did not get what I paid for.
I paid for a 3 1/2 star hotel, but the hotel is a 1 1/2 star hotel.

When we arrived at the property police was there, in regards to a homeless person.

The next day a Homeless person was looking for his Friend through my sister in laws balcony door screen. She had To go to the front desk for assistance.

They only clean/ change sheets Every 3 days if you request it. If you don't say anything, they don't clean or come in the rooms. Not even to empty trash or change the towels. We
Had to put our own trash and towels out. They didn't replace the towels either. I had to go ask for more towels.
My closet door was hanging off the rails when I arrived.

The bathroom ceiling started leaking. They did not move my sister-in-law until it got worse the next day.
When I finally reached United Hotels, the service I booked through, they called the hotel on my behalf, only to be told, we could leave since we were uncomfortable. The United Hotels representative, told me someone would call me back with a hotel we could move to in 2 hours. No one ever called me back to this day! Confirmation# [protected]

While we are traveling in Florida, I booked a room for my mom ( she is 72) and I last night through Expedia.com. Our reservation was for one night June 26, 2021 at the Mainstay's Inn and Suites in Port St Joe, Florida. We arrived and there was no room; we were both exhausted. I am a U. S. Veteran with PTSD Ptsd among other ailments.
As, I was not sure what to do I called and canceled the nonexistent room. The receptionist was very kind and found a room for us at another hotel. It was a hundred dollars more; however we were grateful to be able to have somewhere to rest last night.
I have called this morning and waited 1:29 minutes only to have my call fail. I cannot get through to anyone and my itinerary number no longer exists. The virtual chat room is no help either; the computer says they recognize my phone number as I am an Expedia member. The hotel
states it has had a number of problems with Expedia.com, but cannot help as I didn't book with them.
I have hadn't with Expedia.com and will not use them again as this stressful situation has elevated my pain mentally and physically!
M. J.

Hi HotelRebook UK Coupon
£206.00
Issued for itinerary #[protected]
Used on 22 Mar 2021 Hi can you help. Expedia still hasn't refunded 3 months and still waiting, sent several emails, no reply, and made two phone calls on hold for 1.5 hours and another 45 mins. We are trying to rebook but still awaiting credit note. Regards Diann and Richard. This booking was cancelled by the hotel for the second time, and they have informed me they let Expedia know three months ago. Yhe Liner Hotel Liverpool.

I started by purchasing my Flight for Greece last March with insurance. The insurance was not recognized so I never was refunded when the flight was cancelled. I was told it was an Expedia credit but would use the entire amount so I decided not to use it on multiple domestic flights. Once I wanted to use it they stated it can only be used for United which was not what was originally explained by the first representative I spoke to. Most recently, I used the credit for my flight to from Chicago June 25-28. I was unable to check in with the itinerary and United flight number confirmed in my Expedia confirmation email that says I'm all set and no need to call to reconfirm. I spent an hour on hold and an hour on the line and they couldn't find the flight (I also paid $120 over the 404 credit I had). By the end of the call they still could not find the flight information and were calling United directly to confirm numbers. I was on hold for another 40 minutes when the representative said it'd be another hour so they'd call back as soon as they got through to United in the hour. I stayed up until 2am after this waiting for a call back and never received it. I called United this morning as a last ditch effort and they were able to provide the correct confirmation number so I could check in since Expedia sent the incorrect numbers. I wasted over 6 hours due to poor Expedia customer service and broken promises of call backs and resolutions. I expect to be compensated for this horrible aggravating experience.

I booked 4 nights at the Embarc Hotel, Vancouver via Expedia for 14th May to 17th May 2020 (Itinerary #71002057172281). The booking was on a no refund basis as we had already booked and paid for a Spring Cruise of Alaska, so there was no way we were going to default on the booking - until COVID-19 came along. Then Expedia issued us with a hotel coupon for use at a later date, which we assumed would be the Spring of 2021! Unfortunately the pandemic also prevented us from travelling to Vancouver and at this point we discovered that the hotel coupon expires on 31st December 2021. Expedia would not extend the expiry date and so at this stage we requested a refund. The hotel manager, Cyril Cotteaux advised me in an email that he would support a request for a refund as the situation was outside our control, but he advised that the decision lay with Expedia. We have since discovered that the Cruise line (Princess Cruises) will not be starting from Vancouver but from Seattle. On 25th May 2021 Expedia agreed to check with the hotel about the refund and would send me a decision in an email within 5 days. I have received no such email and Expedia have ignored repeated requests for a reply, which I find inexcusable.

We stayed at the Bayside Inn in Pinellas Park Florida. I assumed that scheduling with Expedia it would be a decent hotel. I didn't think you would have a trash pit listed on your site. However, the Bayside Inn is not  a good hotel! It's dirty to say the least!  There are drugs being sold and prostitution going on. I know this because drugs were offered to my 30 year old son and prostitutes on bicycles propositioned my husband and son.  There are hypodermic needles laying around. We have pictures if you'd like them. The pool was gross!  I saw cockroaches in the bathrooms. There are no smoke detectors or door latches. I had a toddler with me and was scared the whole time that he would get out in the middle of the night because the door wouldn't latch. I am scared as hell I'm gonna being bed bugs home. (I will be taking proper precautions to prevent that which will cost more money and time) I am very very disappointed with this hotel stay. The rooms hadn't been cleaned at all. The floors, sinks and tubs were disgusting. I had to wear shoes the whole time especially while showering! Half of the building had been burned and boarded up. We were there for 4 days and no maid ever came to the room and gave clean sheets or towels. We had to ask for clean towels. It was embarrassing that I made the reservations for the family. We had no choice but to stay since it was none refundable and we spent our hotel budget on this [censored]ty hotel. We would have went somewhere else if we could have got our money back. The town isn't so bad but this hotel is the worst part in the whole town. The building inspector, board of health and fire department would condemn this place and reports will be made! I am sick to my stomach that we WASTED all that money in a [censored] hotel! I travel a lot and this is by far the very worst hotel I've ever stayed in! It should not be listed on Expedia's web site! It gives your site a bad name! 

I have repeatedly tried to cancel a booking that I did not want in the first place. I wanted June18 and was booked for June 25. I tried cancelling by text message. I tried online and received a verification text but still got upcoming travel notifications and the hotel still has me down. They said I had to get it cancelled through Expedia. I tried calling a live agent and they told me it was a 3 hr wait time. I will be having to receive a call at 1:30 AM. If my card is charged for this trip, I'll going to talk to a lawyer. This company is extremely user unfriendly

April 6, 2021 reserved a car through Expedia for April 30- May 2, 2021 to pick up at Thrifty Car Rental in Atlanta ITNL airport. On arrival they were out of rentals, confirmed by Expedia representative we called and Thrifty clerk, we ended up renting from Thrifty. Expedia refuses to refund $294.05 saying we got an upgrade? Thrifty charged $403.05.

Hello Complaints Board,
Today, 06/18/2021 I realized I booked an incorrect flight from San Jose, CA to Los Angeles, Ca. It was supposed to be on 06/19/2021. I thought it would be no problem in correcting this mistake but, after being placed on hold with Expedia's phone for more than 45 minutes it was apparent no resolution would happen. I called several times and on each attempt I was placed on hold.
Apparently on their website a cancellation can occur only 24 hours prior to the flight happening. When I called the airlines, they also told me that I would have to talk to the place I booked the flight. Does this mean I'm not entitled to the $913.60 that was paid? Expedia just gets to keep this money even though my daughter and I were not on the flight going from San Jose to Los Angeles and then from Los Angeles back to San Jose?

Please help.

Martin

I will like to have a Supervisor or someone who's in charge of the itinerary. On June 12, 2021 we tried to change dates on the reservation but space wasn't available from the Hotel side so they said cancelation and reimbursement was the best option which we did, now today is June 16th and nothing has been solved out I don't have my refund. I've talked to 2 workers at the hotel (Jill and Miracle) both guest service agents at the hotel and they said there is no problem to get my refund but I have to do it through Expedia which I've been trying to do and nothing gets solved. I am truly a Expedia loyal customer and I need my money as I do have an upcoming reservation as you can see I made through Expedia. I just want my refund please thank you.

3 phone calls and 2.5 hours of waiting on HOLD to talk to customer service to re-book a flight! The worst customer service, repeating my itinerary over and over again...hire people who can READ & TYPE! I will NEVER book through Expedia again! I did it myself through Delta in 1min!

Booked a car rental at BWI airport 6/9-6/13 because Expedia stated it was guarantied lowest rate. After researching various sites, i found the rate quoted to be the lowest price so I booked with a debit card. Once I reached BWI dollar car rental counter I discovered I needed a major credit card to rent car in case of damage etc... I did not have a major credit card, so my husband handed his over. I was told the reservation was in my name, so i needed to call Expedia to change reservation to my husbands name. I called Expedia, received a message stating the estimated wait was 1 hour. I ended up spending 2+ hours on the phone waiting for assistance before having the name change on reservation. In total I spent over 3 hours at car rental terminals causing my family to miss the Orioles baseball game which we had 3 tickets for, and wasted almost 1 whole day of our vacation. In addition to the car rental fee from Expedia, the car rental agency adds its its own fees, so in the end, I paid more for the car rental by going thru a 3rd party. I have learned my lesson, and I will NEVER, Never Never go through Expedia, or any other 3rd party for called "deals". The stress, aggravation and waiting on hold for assistance for 2+ hours is inexcusable!

I booked my flight in mid may using an airline credit that could only be used through Expedia. I am due to travel on June 28th, and last night received an email from Expedia stating that the "Airline" has cancelled my flights. I logged into United and saw that my flight was not cancelled. I called Expedia beginning at 8 am, and after being put on eternal hold, given every excuse in the book and just blatantly lied to about the cancellation from the airline, I was told that I needed to pay an additional $200 for a change fee and in addition to that, the fares had since gone up so I would have to pay the difference. When I asked to speak to a manager or supervisor, I was told that they would try and reach them, and then proceeded to leave me on hold for 1 hour and 15 minutes. I made 3 additional calls just asking for a refund, which is rightfully mine, once again I was told that I would have to get the approval from a non existent supervisor but promised I would get a call back in 20 minutes. In total I wasted 5 1/2 hours this morning speaking to some customer service rep and got absolutely nowhere. I am requesting a refund as now I am left having to book a ticket directly through the airline and thanks to Expedia's incompetence, will have to pay more money . I was told a refund needs a Supervisor's approval, although I am not sure why if they clearly state that they will refund you on their site, but there are no supervisors to be found. Have now been waiting 4 hours for that call back. I have filed a complaint with the Better Business Bureau along with the Federal trade Commission as well

On Sunday the 13th of June I purchased a plane ticket from Perth to Gladstone (stop over in Brisbane). After purchasing the ticket I noticed the date I had put down (27th of June) was in correct. I immediately called Expedia to correct the date to the 15th of June. After chatting with a support agent and paying an extra $130 for the updated date I was told that it had been successfully changed. I was emailed a travel document stating that I was to depart Perth from terminal 4 at 10:45 on the 15th of July.
When arriving at the airport for check in, the check in machine told me that it was un able to check me in and I must ask for support from one of the staff. The staff notified me that the new date I had organised has not been updated on their system due to Expedia not sending through the updates. I was told by the airport staff member to contact Expedia to get it fixed. I tried calling right away but the waiting time on the Expedia call line was 3 hours. After waiting 3 hours on the phone I was doubtful that I would get through so I organised a new flight through web jet. After another 3 hours on the phone I finally got through to Expedia. The Expedia support told me that I would be eligible to get a refund however I must pay a 99 dollar fee.
My request is to have the flight fully reimbursed, as well as the $100 extra the new flight cost me. I would also like to be reimbursed for the 6 hour phone call as well as the time I have spent in the airport all day as the next available flight is not until 11:30pm

I booked a room at the Hilton Garden Inn, Allentown/Bethlehem, using Expedia, on 6/12/21. Upon arrival my son and I were turned away and told the hotel was fully booked. The front desk representative said that this is a common occurrence with Expedia selling rooms in a full hotel. A few minutes after I cancelled my Expedia order, [protected], and attempted to reach customer care.

Reaching customer care is in itself a feat. In multiple calls to customer care, I was told I did check into the hotel at 3:21pm and would be refunded. I didn't even book the room until close to 5pm, the arrived no earlier than 545 pm.

In my last phone call attempt, I had the Hilton garden inn on the phone and the Expedia representative told me he couldn't talk to them. Just 16 hours before his coworker called the hotel but in that time their policy changed and he couldn't.

I had the Holiday Inn, that I actually stayed at on 6/12/21, confirm on the phone that I was there and the amount paid. Expedia still hasn't refunded my payment as of two days later.

I am writing in reference to Expedia itinerary # [protected]. On June 7th, I arrived in Athens and did check-in to the apartment located on the 2nd floor of 78 Aristotelous, Athens, Greece. The experience was simply awful. The apartment was simply in a totally unacceptable condition. Not only the bed wasn't made, the sheets were dirty with excrement. That was totally disgusting. A dirty towel was also on the bed with dirty pillows. There was a dirty t-shirt on the bathroom floor with some sundries from the previous guests. What appears like a dirty braw was left on top of the washing machine. A broken shelf was hanging in the kitchen. The toilet was not even flushed with urine and a cigarette butt present. Obviously, not what one could expect. I did call the contact number for the property and the person who took the call was non apologetic and rather nonchalant about the whole thing but said that she would look into it. I did receive an email from her shortly afterwards asking for photos which I did provide. I did call back about one hour later and obviously nothing had been done about this. The lady transferred me to another lady and mentioned that she was transferring my call to her mother. I explained the situation again to the "mother" who mentioned that she hadn't been made aware of this. I told her that I had called at least one hour earlier and had explained the situation to her daughter. She said that it wasn't her daughter but a colleague... I did explain that I had sent photos and she said that she would look into the case. I did warn her that I would cancel my reservation if I didn't hear from her over the next 15 minutes as it was already passed 7:30 PM and I was tired and hungry. She said that she would get back to me within a few minutes. After waiting 20 minutes, I began looking for another property. As I hadn't received any news from them by 8:30 PM, I did put the keys back into the lock box and proceeded to a nearby hotel. At 9:36 PM, I received an email offering me to move to another one of their properties for the night, and to move back to the original property the following day. I replied that I was canceling my booking and expected a full refund for the whole booking. They didn't seem to care and on the following day, simply advised me to contact Expedia. I did call Expedia and the voice mail advised me that an agent would be available in about 2 hours... I have often used the services of Expedia and I have always been pleased with these. However, I must say that this situation is simply unacceptable. In a pandemic world, many properties did enhance their sanitation procedures. The said property also claims that this is also the case for them... Obviously, they are lying and not delivering the promised product. The experience was troubling and disturbing. I do not understand why Expedia would deal with such a property and expect that you will refuse to represent them from now on. This is not what Expedia is all about. I have not returned to this property and as mentioned, I expect a full refund. It would be totally unacceptable that the said property receives any money for such troubling services. I am attaching photos f the condition of the apartment as it was upon check-in. I have traveled quite a bit around the world and although I have been disappointed at times, I have never been so disgusted and I strongly believe that a full refund is due. I will no longer use the services of Expedia until this complaint is resolved.

I use my Expedia Citi card to purchase a trip with travel insurance on December of last year, I had to cancel due to the pandemic crisis and travel restrictions beyond my control. I contacted the CITI, credit card company and Expedia, they claim that they would give me credit instead of returning my money. Even though this is not fair, so I want to use my credit to buy the same trip and I'm being denied. I have called, message and sent smoke signals to Expedia without any response..!