Expedia
Reviews and Complaints

I checked in to the room about 3:00 and took a shower. I noticed roaches in the bathroom. I got dressed to attend the function and killed one roach on the table and another on the counter in the restroom. When I returned I noticed small bugs crawling up the wall. I left the lights on to sleep but woke to roaches in the bed with me. They were in the commode and again crawling the walls I left in the middle of the night and returned the next morning to reclaim my deposit. Because i went by the office and called 0 and 6000 and no one was available. The front desk clerk told me I had to contact you to receive a refund. I will never stay at another extended stay ever had the worst experience ever... Confirmation # [protected].
Totally dissatisfied customer,

RE: Itinerary Number: [protected]

Booking ID: 3IW98L

Dear Madam/Sir:

I tried to book a return flight from Geneva to Dusseldorf. Dates: 17 Feb (departure) - 19 Feb (return).

Somehow, the booking system did not accept my booking - IT issue seems; so I booked a flight with airberlin. Thereafter, I received the message from Expedia, informing me that one or both flights (expedia and airberlin) would be cancelled and I should contact airberlin. Thereafter, for some reason, I received confirmation from airberlin that my booking had been accepted. Being under the impression that there could be only one booking for the same person on the same flight, I did not expect that my credit card would be charged twice. However, this has happened. Airberlin says that Expedia would have gone through with the charging, which is surprising after Expedia sending me the message that double booking was not possible. I would be grateful if you would check whether or not I was charged by Expedia for the flight as airberlin charged me as well. If Expedia charged me for a flight, please return the charge to my credit card.
Thanks very much.

Best regards,
Ayse Altunoglu

I booked a holiday for my disabled son to visit Moscow a place he has always wanted to go. There was no advice offered when booking about visa's and unfortunately to obtain a visa to visit Moscow my son would need to have a balance in his bank account of £600 for 3 consecutive month's. As he is on disability allowance this is impossible to achieve, which means he will not be able to go. On contacting Expedia I was told that even though he couldn't go on the holiday through no fault of his own he was not entitled to a refund. Surely in the circumstances Expedia could offer some concession or are they just money orientated and totally lacking in customer care.

I have used Expedia numerous times but won't be using them again and will recommend to all my friends not to use them either.

Regards,

Sheree Apps

I cancelled a flight that I had organized with Expedia for my boyfriend [removed] on the 19th of December and I was told I would get a refund of 747.27 euros. The booking reference is: [protected]. That same day I realized that the account linked to the card that I had used to book the flight on the 17th of October 2016 had been closed. I thus told Expedia that the account had been closed since the 1st of November 2016. They told me that I needed to prove that I had closed the account. On the 6th of January I thus sent proof of my bank account being closed, therefore proving that I had not received the refund for the flight. Since that day, nothing has happened, every time I ring up Expedia they tell me that they are still reviewing it and that they don't know how long it will take. It is now the 20th of February, more than 2 months since being told that I would get a refund for the flight and nothing has happened. I have wasted much money on calls to Expedia, time and energy with no results. It has also caused me much stress, as it is not a trivial amount of money that they are withholding from me.

I and my Friend went on out Life long dream vacation together he had never left his country before this it was his first experience and it was terrible for us both.

I arrived from Manchester to Hong Kong (11:30 hours flight) Transfer flight from Hong Kong to Singapore (three Hours) met him for a flight to Kuala Lumpur Malaysia approx 16 hours flight journey jet lagged and exhausted. All we wanted was out Hotel we booked and paid for in full through Expedia UK.

OYO (OYO Rooms, commonly known as OYO, is an Indian hotel brand that owns and operates as well as aggregates standardised hotel rooms. It currently operates in more than 200 Indian cities and in Malaysia) Managed many hotels in Malaysia alas we found out how terribly deceptive they are!

The Hotel I researched on-line looking at the hotel and rooms etc on Expedia was a Complete Fake it never existed. The pictures were taken from another hotel not used by OYO and even the address was of a Garage gas station etc.

They deliberately Fraudulently used totally fraudulent information to sell us this non refundable hotel that never existed as ‘Premium Brickfields Gandhi’s Kuala Lumpur’ still showing on Google and Expedia etc today.

Then they stuck us in another address of the worse condition I have ever witnessed nothing what we had been sold. [censor] Roaches, Blood etc stained bed sheets, mattress etc, Filthy towels and wall paper hanging off the walls and dangerous electrical outlets, no windows, No breakfast facilities or free breakfast etc next to Loud speaker Bollywood booming from the store beneath etc, etc! Please see pictures.

Please find my email below to Expedia Mr Dara Khosrowshahi CEO I expect like all inter actions with Expedia which have been appalling and utterly indifferent will never hear back from at all.

Please for the sake of all Future travellers help highlight these abuses that so destroyed our holiday together.

Thank you so very much. Please feel free to contact me any-time.

Kind Regards Gary Wang

BELOW Letter to Expedia CEO Mr Dara Khosrowshahi...:-

To Expedia Mr Dara Khosrowshahi CEO

From Gary Wang
23 Shakespeare Grange,
Leeds.
LS9 7UA

Phone [protected]

Reference:- Sold a Non existent Fake hotel through Expedia that ruined our Holiday and created untold upsey and distress!

Previous Reference :- HOTEL Booking TEJL0843 (Expedia booking [protected]) at OYO ‘Premium Brickfields Gandhi’s Kuala Lumpur’ M Old land-line booking number [protected].

Dear Sir

We wish to make a serious complaint Our Hotel Booking from your site with a Entirely False hotel that is Non existent using another Hotels pictures and Not No hotel existing at this address we sort in vain to find. Then was forced some half mile away a utterly appalling hotel called the Lotus hotel that was nothing like the hotel advertised, this was fraud.

I Purchased through your website ( Expedia) this alleged hotel ‘OYO Premium Brickfields Gandhi’s Kuala Lumpur’ which does NOT exist we found out after a 16 hour flight journey to Kuala Lumpur.

The photo’s on-line are entirely of another Hotel called ‘Royal... ­’ and the address given on Your website and google search etc simple Does Not Exist for this bogus false hotel.

I had travelled three flights lasting some 16 hours from the UK and was told it was only a Kilometre to this false hotel, ending up walking miles enquiring at hotels along the way trying to communicate with staff that could not understand English on the way totally exhausted with my fellow passenger and friend attempted to locate our Hotel.

At the Prescott hotel they tried to help by contacting OYO on their ‘Customer service’ phone line. We tried earlier at another hotel and the OYO ‘customer service’ refused us help. They failed to take Your Itinerary code you gave us and my personal name and details etc.

At the Prescott hotel the staff called OYO ‘customer service’ finally they found my Booking and said firstly and I quote said at OYO “The hotel your are staying at name had changed name to ‘Lotus Hotel’ at Little India Brickyards 250 Jalan Tun Sambanthan, Brickyards. And you need to go there!”..

The Lotus Hotel Little India Brickyard ( 250 Jalan Tun Sambanthan, Brickyards) at the other end of the street a long walk was a shadow of the place we Booked with You.

Nothing what so ever Like the Pictures on Your Website and even Google search!

Also they unlike your Website and Our Reservation gave had and Offered No Breakfast because they do not have a Cafeteria, and No restaurant Nothing as our booking I paid for stated we would indeed have!

WE made exhausted efforts at the Hotel Lotus upon arrival with staff to call OYO (OYO have a small sign on this Lotus hotel) OYO refused to take any responsibility what so ever washing their hands of this Grossly Misleading booking with us.

Then they tried later to make an excuse to say they tried contacting me on my old home phone number which was [protected] which has not existed since our looking as You were made aware with Numerous phone calls to your staff over a flight mess up with you over a name earlier.
I have been on the phone in the past with Expedia for over 6 hours in to past over two days over a flight. However OYO have bombarded me with Emails with offers etc and have my email account most certainly for their advertising!
They suggested they called my old phone number not my New Phone number given of [protected]. But never emailed me once they now allege “had to change my booking” to this far, far lesser hotel in quality and conditions you advertised. A hotel that is not a fraction in condition and quality and services to what I paid for on Your website.

Incidentally ‘Premium Brickfields Gandhi’s Kuala Lumpur’ Does Not exist the picture OYO and you use the staff at the Hotel Lotus tracked down was called once “Royal ...” something, and Your Website and Google search still use this Bogus hotel of ‘Premium Brickfields Gandhi’s Kuala Lumpur’ and the False pictures of another hotel to sell this Bogus hotel that simple does not exist as ‘Premium Brickfields Gandhi’s Kuala Lumpur’!

After talking to the manager who actually owns the Lotus Hotel the next morning on 1st December 2016 we are forced to stay at who was Very angry to start with us who also called the OYO so called ‘Customer service’ with us found out that they Falsely moved us into his hotel a hotel that is nowhere as comparable in anyway to this bogus ‘Premium Brickfields Gandhi’s Kuala Lumpur’ which does not exist with the false and misleading pictures they used of another hotel! Further the conditioned I booked under such as a included Breakfast does not nor ever has existed at his Lotus hotel! He told the OYO so called ‘customer service’ they were very wrong to send us to his hotel.

Not being able to phone Expedia on your UK number abroad from this hotel that the assistant manager etc said at the Lotus has NO international phone call ability only Local phone numbers we were stuck in this Lotus hotel we did not Book that is entirely different to the hotel You advertised at Expedia and what is shown and advertised to this day!

Again this Bogus ‘Premium Brickfields Gandhi’s Kuala Lumpur’ does Not exist and the Pictures described are from an entirely different Hotel some place else one OYO do not have to offer customers! Meanwhile WE are stuck in this far different and uncomfortable hotel until the 18th December 2016 without breakfast.

Your Staff member on a Sunday finally contacted us via my Friends email as I was locked out of mine being abroad.
She promised to to contact us back on the following Tuesday as she had Monday off. She said she would send in advance alternative hotels to the Appalling Dirty Hotel (with out breakfast etc, etc) we were forced to stay in Not the Non existent Falsely advertised‘Premium Brickfields Gandhi’s Kuala Lumpur’ we paid for on your site. She did not. WE gave her the hotel we later would visit 1926 Heritage hotel in Georgetown Malaysia I paid for myself. I also warned the staff that we expected her call and put her through to us. WE never received her call there either, or did the reception staff! We were forced to come back and stay in a worse room at the Lotus hotel, still No window, Dirty and soiled, wall paper pealing off and filthy linen bed sheets and towels etc, etc. Please see pictures! Nothing like the Fake bogus hotel ‘Premium Brickfields Gandhi’s Kuala Lumpur’ you sold us.

WE are very upset with how we have been so badly treated, it has ruined out holiday even created extreme unnecessary distress and ill health and require Your full assistance to help us please as we feel this complaint.

We urgently look forward to your response.

Thank you.

Yours Sincerely Gary Wang.

I purchased in february 2016 a package for 3 people to dominican republic for november 21, 2016 to november 27.2016. The package included air fare and all inclusive hotel. Price was 2, 296.55. Internary # : [protected].
On august 29, 2016 my flight was cancelled due to problem with flight company under name dynamic airways. I tried to rebook to another flight but expedia offerd me a double amount from the original package. They did not even try to match original deal. So I have to cancell complete package.
I called expedia and cancelled the flight and they told me that refund will be issued from dynamic air in 4 to 6 weeks for the amout of my tickets for $1, 004.28 (each ticket $334.76). Also I had to cancell the hotel because I could get to it no flights were available only vey expensive that I could not afford. Expedia start play with with me that they can not cancell my hotel but after multiple calls they finally cancell ny hotel and I got a refund.
So I waited patiently for my flight refund and after 7 weeks I called expedia and told them that I did not get anything. They told me that in their records dynamic airway allready issued a refund in september and should contact dynamic air directly because this is not expedia problem. I did contact dynamic air and they told me that they try to issue a refund in september but they computer system had a problem and should wait for refund in december.
I called expedia multiple times and spoke to a different managers and even send my bank account statement showing that I did not receive any refund for the flights. Their answer that is not our problem anymore contact dynamic airways. Ok but I did not book a trip with them expedia did. They is my travel agent and they should take care of their customers. I also tried to contact dynamic airways but they not answering. I left multiple messages and no respond.
Customer service very unprofessional and they answer like robots. Holding time around an hour between different supervisors.

September 10, 2016 I made round trip reservations and bought insurance. I did this with online "chat" representative. I asked to add a hotel in return destination city and online chat rep said I'd have to call Expedia to complete that task. I called and made hotel reservation in conjunction with online reservation. When I had to cancel, Expedia said the insurance only covered the online transaction and not the hotel reservation. I informed Expedia that their online agent TOLD me to call because he couldn't complete my transaction & should all be the same itinerary covered by the same insurance purchase. They said, No, sorry and charged me for the hotel reservation. I would like to have my account credited and warn consumers of this shifty hustle that Expedia runs so they don't get tricked as I did.

Expedia / oyo malaysia hotel chain misrepresentation, false advertisement!

When is a hotel not a hotel ? When advertised through oyo malaysia on expedia etc!

In good faith i booked a hotel through expedia.Co.Uk after extensive research on their website and others for a hotel in kuala lumpur (Malaysia) and found a hotel called and i quote ‘premium brickfields gandhi’s kuala lumpur’ which we found later does not exist.

We arrived kuala lumpur in the evening of the 30th november 2016 after an exhausted 16 hours, three flights journey and attempted to locate our hotel at the address advertised on expedia and this oyo (Hotel reservations agency) their address still shown as ‘ 21e, jalan tun sambanthan 3,  kuala lumpur,  50470,  malaysia’ and found it not existing at this address. Asking at several hotels who tried to phone the oyo so called customer service they were unhelpful to say the least. Finally we were informed at the prescott hotel who actually received a straight answer that it is actually now called lotus hotel at 250 jalan tun sambanthan, brickyards. But nothing like the pictures advertised, indeed this lotus hotel looked like a dump in actual comparison.

Two hours of walking to find our hotel we arrived at this ‘lotus hotel’ with staff who could barely communicate in english and looking as if we were in bagdad not malaysia.

Two hours further of attempted communications with staff at this hotel lotus and oyo got us know where. Indeed oyo (Changing their story) tried to dare suggest they attempted to communicate with us via our old home phone not email but were unable to while their email spam regularly got through to us!

The hotel they decided to give us not the advertised ‘premium brickfields gandhi’s kuala lumpur’ that simply does not exist has no breakfast or restaurant facility, and pale into insignificance to the one we booked on expedia.
We actually found with the help of staff at the ‘lotus hotel’ where these false pictures originated from, they were taken from a hotel oyo do not use called royal ….Something not as described.

They at oyo customer service refused to take any responsibility and offer any help. Exhausted, close to midnight we were forced to stay in this lotus hotel.

Loud banging and loud speakers with bollywood ‘music’ coming through our walls! No windows. Old and dirty furnishings and grey oily linen / towels and cockroaches, etc.

A cleaner that would stalk you and demand “tips” even forcibly entering one’s room and even follow you when you return to the room forcing his foot to the door so one can’t close the door, demanding “tips” for doing his basic cleaning duties for the room which he did badly (No toilet paper, etc) !

The ‘non-smoking’ room was filled with the acrid smell of cigarettes coming from the hallway under our door. Loud voices and continually loud banging from the room above all evening and very late at night.

One lift for the needs of all staff and guests.

Again in complete contrast to what the advertised pictures stated, pictures taken from another hotel to falsely advertise a hotel they at oyo do not offer!

Oyo if you had to replace the hotel at the last minute then they could of easily emailed us, again their regular unwanted advertising emails got through almost daily to us!
Oyo should of offered a hotel similar comparative hotel not one at the extreme opposite end to what we are forced to accept. One with the promised ‘free breakfast included’ and with staff who can communicate in english and with wifi which we have not had for days at this hotel!

Meanwhile expensive calls to expedia uk had to be made with no other forms of communications open to us. We still await an amicable resolution while being totally ignored!

We await still their reply from their so called 'customer service' based in india who simply do not care in the least about this whole terrible situation.

Added pictures are the hotel lotus we were forced into that is nothing as the advertised not a the hotel we chose on expedia’s site and not at all a comparable hotel to the hotel advertised and which does not exist as a oyo ‘premium brickfields gandhi's hotel’ and certainly not one of oyo’s hotels.

9/29/2016 I accidentally booked a hotel reservation in Montreal, that had the same name as a hotel in Paris that I was trying to book. I was distracted by a 6 month old baby at the time. I realized my mistake immediately and called customer service right away. I was advised by customer service that the hotel would need to be contacted by Expedia to see if they would honor a cancellation. I also emailed Expedia and the hotel and called the hotel myself. The hotel did not answer my email or call, and Expedia never got back to me with any info. I challenged the charge on my credit card as well. Expedia fought my challenge and got my card to recharge me the fee for the hotel I was never going to use. I am annoyed that Expedia was seemingly only ever interested in getting my money and seemingly never tried to resolve the issue for my benefit as the customer. Now I am out $240 which is a lot of money for me and very little for Expedia.

This is directed to Expedia...
I called and spoke with an agent from expedia to travel using my maiden name inatead of my marriage surname. The idiot change it correctly in my maiden name to travel from my country of origin and left it im my marriage name for returning from the visiting country to my homeland. How could you expect me to travel on 2 different last names after i politely asked for it to be changed period. Ultimately, i had to pay 189 dollars because the expedia agent changed my last name one way and left my marriage name returning another I WANT A FULL REFUND OF MY TICKET

What is going on! I have used expedia for 20 yrs. I told my son a Marine
in SC, to book a ticket through you, he was charged over $1000.oo, and when he changed the dates, cause his leave changed, they charged him $800.00 MORE! Are you guys nuts? This is a young soldier trying to get home for Thanksgivine, can't you give him a break!? I am going to take this story to the news station, this is just horrible!
Mrs. Sosa
[protected]@cox.net
[protected]

I placed a order for a flight that was listed at $965. When I submitted the order, however, I was charged $4, 944 -- a full $3, 979 overcharge! When I called to report the problem, I was placed on hold for over an hour after being told that the overcharge was due to an issue on their website. After waiting for an hour, I hung up and called back, and asked to speak with a supervisor. Another hour on hold later (2+ hours total at this point), I spoke with a woman who told me the only possible resolution was to cancel the original reservation (which would leave a hold on my credit card for several days and cause me to also contact the airline to request refunds of the seat upgrades I'd already paid for directly), and re-book at whatever the current pricing is. All I wanted was a refund of the $3, 979 overcharge. They were unwilling to give me this refund, and were extremely rude in the process. I asked them what they thought of my customer service experience -- they said "probably not great" and yet they were completely unwilling to help me. I will never do business with Expedia again.

On 13 Oct. 2016 I booked at Alamo midsize SUV through Expedia.com in
Denver (DIA) for 16-23 Oct.2016.
I paid to Expedia $238.26 plus Car Rental Insurance $80. Alamo charged me with $431.03. This sum also included taxes and fees. The whole sum I paid is $749.29 or $107.04 per day. Compare it to the rate for this type of car in Alamo $34.99.
What for I paid $318.26 to Expedia?

The following is a reply I received from Expedia:

Dear James,

Thank you for contacting Expedia about deleting the submitted review for your reservation at Super 8 Chico Ca.

We apologize for the inconvenience; however, once a review is approved and posted, we are unable to delete or revise it. A posted review will generally be automatically removed from the site one year after the posting date.

Thank you for choosing Expedia.

Quentin
Expedia Customer Service Team

-----Original Message-----
From: [protected]@gmail.com
Sent: Oct 15, 2016 1:25:36 PM
To: [protected]@customercare.expedia.com
Additional Recipients:
Subject: Hotels:Reviews & Ratings

Name: James R. Calkins
Itinerary Number: [protected]
Message: Please immediately delete the review that was sent concerning Super 8 in Chico, CA. The information was incorrect and written by another party.

The problem is the "review" in question came to my account, clicked itself through like a robot, and sent itself off to wherever it went. The review then showed itself on the Dashboard of the Super 8 where I am staying. I didn't send the review; I have no "sent" record of the review; and now Expedia says they can't delete the review which only shows on the Dashboard of Super 8.

There is something odd about all of this because I have not "posted" a review of the hotel that can be seen by the public. It seems from the response sent to me that Expedia thinks I reviewed the hotel and posted the review. That is not the case.

The "review" is entirely separate, apparently, from any public comments or user/customer intervention. It's almost as though Expedia sent an automated email that then filled itself out and returned it from my account without any input by me. I noticed when I opened it, there were "smiley" and "frown" faces, and the email kept flipping to another "page" and then closed itself out. It didn't leave any record behind on my account.

Will you please contact Expedia and have them remove the unauthorized review from the "Dashboard" of the Super 8; when I am ready to review the hotel, I will log in to my Expedia account and do so willingly and consciously.

There's another fraudulent behaviour about the pricing that I will have to take up with Mastercard and Expedia. What they are doing in that case [which I know you can't help] is showing a booking date and a low price but not including all of the nights in the final payment. So it appears one is fully booked until arrival at the hotel; then, one realizes the "great" price was a "scam."

I shall notify users of the two, what I consider "scams" going on. Because of the numerous hotels in this area, there is a possibility that Expedia is attempting to discredit one or two hotels in favor one another one that may be paying more. Just a hunch.

Thanks!

James R. Calkins

We are absolutely disgusted with how Expedia booked our flights. Each flight was on a separate reservation and so each airline couldn't check us in to the next flight. In fact, they could not even find our booking. This meant we could not check in online, we could not pick our seats and we did not know if we would even get onto the plane as during check in there were issues with the reservation for each leg (three flights in total from Alberta to the Czech Republic - 20 hour total trip time). Our luggage could not be checked in all the way and we were expected to leave security, grab our bags, check them in and go to the gate back through security at every airport. Have you ever been to Amsterdam? You are lucky to get to your flight within the hour layover, let alone go through security, grab bags, check them in etc. We are never booking through Expedia ever again. Thank you for making our first trip with our 9 month old more stressful than it already had to be. Absolutely disgusted. And now we will have the same issues going back.

My story is that I booked a car using Expedia to go for a road trip in Europe the cost was about $800 without insurance. after checking other companies deals I found a good deal through one of the car company website, and that was about $1400 with full insurance with Excess of $ 0 in case of any damage to the car and I do not have to pay anymore than $1400. at that time I had two deals so I called Expedia Customer service to ask about the total price with full insurance Excess of $ 0 in case of any damage to the car to make up my mind and take a decision which deal I should take. then, they asked me to wait until they contact the agency and confirm the full price including the insurance, after they contact the agency they informed me that the total cost will be about $1300 (they gave me the exact amount). Then I asked again to confirm if that the price including full insurance where I have to pay nothing in case of any accident and they confirmed and gave me the total amount I have to pay. I made a decision to go with Expedia because its about $150 cheaper than going directly to the agency.

At the day of the booking I arrived to the agency and I found out that the price if the car with full insurance was way more than Expedia confirmed it was $2200. I was shocked all my trip plans depend on it. I went and I asked other agencies and they all were fully booked and I had to take the car that I booked with Expedia and that was about $900 more than promised by Expedia.

I sent an email to Expedia to complain about what happened and they asked nicely to contact the phone number in US of "Customer Care". So, I called when I arrived back home but they did not help at all they started by saying we can not help you with your issue (They did not even investigate). I asked them to file a complaint and after more than 35 min they told me that they cant file complaint but they will try to investigate my issue with the supervisor and they promised to get back to me in 2 to 3 hours.

After a bit more than 2 hours I received the call and they started by saying "we tried to call the car rental agent but they did not answer our calls, so I am sorry sir we cant help you with your issue"when I insisted on filing a complaint they made up excuses and said "we cant do it by phone please email to file a complaint". I informed them and told them "I already sent an email and they reply by asking me to call and here I am calling and speaking to you". after 30 min trying to file a complaint and so they investigate, they were saying no sorry we will not file a complaint.

I lost hope and I asked them to email me saying that I have to email to file a complaint, also I asked them to email me the email address that I have to send my complaint to.

I email my complaint, but the reply was "We apologize for the experience encountered and in order of us to be able to assist you, we will appreciate if you can call us at *********".

I am not satisfied at all I have been miss informed by Expedia employee which cost me more than my budget and no one want to file my complaint and no one tried to help.

I booked 2 separate itineraries going to Grand Cayman in two different hotels. I received an email stating one of the hotels will be closing the pool during our stay. I tried to transfer the one party to the other hotel. Expedia said they could do that but the charge was more than what I could log into their website and rebook which made no logical sense. After 3 hours and 3 customer service reps they finally said I was to be refunded the entire amount so I could rebook. Now they are telling me they will not refund the airline costs and they airline will be charging me $200 to cancel. This is not what I was told from the service rep. I'm furious and will not be using expedia any longer. I have spent thousands of dollars with this company and would gladly pay more to use a professional, non-fraudulent company in the future. Any one wanting to file a class action suit let me know.

On 4 Aug 2016, I made a reservation for a hotel but inadvertently forgot to provide the date. Expedia the put a date in the form instead of informing me the field was not entered.` I called, but this was an non-refundable price, so I was stuck with making another reservation.
The form on the reservation site should not prefill but should inform you that you forgot the dates. A $63 room has cost me $126. My fault for not checking the date, but is a poorly designed form.

An extraordinary travel agent, I am surprised that by any standard it's allowed to operate within the law! I am sorry to say that, but it seems that this is either a spooky travel agent or a scammer? How come they are allowed to take your holiday money through your card but without telling you? Suddenly your bank or credit card company will tell you about unauthorised funds taken out...then they keep your money for weeks, which I see this nothing but an extortion. When you would want to contact their customer service about refund they simply doesn't care, you would receive an automated email. Their website operates in a fashion just to grab your money. Like scammer, it keeps asking you to PAY NOW continuously...and each time your card is debited, then your bank will alert you. If you pay by phone they take all your card detail to process your card, then suddenly you will be told that sorry your card is not going through. But in fact your card has been debited...and strangely you will not receive an email about the transactions or confirmation about your travel plan, so you have been done ... ebookers must refund their customers immediately and operate professionally. Like any other retailers, when you pay by cards, if it doesn't go through, they do usually cancel the transaction or refund the card immediately...

I purchased 9 tickets back on 4/25 through Expedia for Dynamic Airways round trip flights (403 and 404) from JFK to Cancun from 8/14 thru 8/21. When I originally tried to reserve seats, I was advise to wait until about a month before the flight to contact the airline for the seat reservations.
On July 7th I called Dynamic Airways and after a few minutes of confusion the customer support person realized that the flights had been cancelled. Not only these flights, but all their flights to and from Cancun, from the end of July thru the end of October! When I asked why weren't we notified and what were our options, all they stated there was nothing they can do and I would need to contact Expedia for any further assistance.
Unfortunately Expedia's customer service was no help at all, They stated they were not aware of the cancellations. From that point on each person I spoke to, stated the same rhetoric "we are not responsible for the airlines cancellations, and all we can do is assist with getting a refund". And I would ask to speak to the next level of management, but each of them repeated the same thing
I stated, what I really needed was help with purchasing 9 airline tickets, as I had already booked the resort rooms and could they assist, as our vacation was just a month away and the cost of tickets were almost doubled since April.
Each representative stated it was not Expedia's doing or concern, and their only part they have in the process, is sending their customer requests to the airline and that's all. When I advised I had copies of my booking, which have their logo on it accepting my payment and their confirmation itinerary stating "Your reservation is booked and confirmed. There is no need to call us to reconfirm this reservation. " (see attached picture), all they did was repeat rhetoric that they weren't at fault and had no onus. I asked Expedia manager for help with the purchase and he said that he could not help find 9 airline tickets, as he could only search with the same restriction as me. If it wasn't so sad, it would be" almost funny...Expedia cannot help purchasing airline tickets!?
Last time couple of times I spoke to Expedia, I ask if I could speak to someone at the executive management, they said it would take up to 72 hours to get a call back, that was 2 weeks ago!
Neither Expedia or Dynamic Airways have responded to any of my email.

I think it's time to go back to the neighborhood travel agent, who knew their customers and worked hard for them to enjoy their vacation, as they depended on their returned as a repeat customer.
These monolithic companies could care less about their customers, after your purchase you are at their mercy of the old bait and switch game.
This is definitely a case of a penny wise, dollar foolish. I guess you get what you paid for, or with Expedia you don't get it.
The airlines should stop letting these monsters take advantage of their customers. In this day an age every company has their on website and they should used them to offer the same deals without these middle man. They do not provide any service for anyone but themselves.

Rob L. Oakland Gardens NY