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Not only am I being charged a huge assessment fee of $9,538 but as usual our regular maintenance fee has increased %10. Now if they are collecting this from all of their members without any explanation, that seems like a huge sum of money they will be collecting without any accountability. I am constantly calling to speak with someone about the matter and the call times are endless, they don't call back, they say they will get back to me, they never do. This is beyond unprofessional and this is what I found on their website as their "Company Values: At Exploria Resorts, we are guided by our values of Customer Service, Hospitality, Accountability, Results, Integrity, Ownership and Teamwork." This is beyond a lie and their business practices are verging on fraud and deception. I have been with them for 20 years and have always taken care of my obligation, now the ball is in their court to honor their company values and call us back and explain what this outlandish fee is all about. I'm on a fixed income and cannot afford this increase.
Claimed loss: My time, my sanity.
Desired outcome: To explain why I need to pay them $9,538 when I've already been paying maintenance fees that are on the increase annually. You cannot just throw this huge unexpected expense in someone's lap.
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Same with me - was just given an additional assessment of $7,200 for 2024 with no justification.
I have had this timeshare for over 30 years (Treetops - Fernwood - Fairway Villas)
What are our options?
First off this person copied my complaint letter on this site and I don't appreciate that. Write your own letter in your own words. Secondly get a contract lawyer because they have broken their terms per the agreement. This is fraud.