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Exploria Resorts
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2.4 1 Review 119 Complaints
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Exploria Resorts Complaints 119

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10:07 am EDT
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It is with great regret that I must express my dissatisfaction with the way that Exploria runs its business. My wife and I fell prey to their high-pressure sales tactics in 2006 when we purchased a Summer Isles Condominium Unit for $17,361. At the time of purchase, we were promised a range of benefits that were simply too good to be true. We were told that...

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11:50 am EDT
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My family and I have been struggling with timeshare ownership for quite some time now, and unfortunately, we have not received any support or assistance from the timeshare company despite numerous attempts to seek their help. I have reached out to the timeshare for assistance on multiple occasions, explaining my situation and pleading for their help in...

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2:52 pm EDT

Exploria Resorts Timeshare

I am not satisfied at all with this company. Exploria Resorts has done nothing but deceive me and take my money. I have been asking them, for what seems like forever, to help me cancel my timeshare. I have so many reasons to not want to be involved, but mainly, I have had to move out of state to an assisted living facility because my wife has passed away, and need to be close to family for my care. We were trying to get rid of the timeshare a long while ago. Now it is even more of a hassle and none of the representatives seem to want to help. They don't care about the seniors or the bind it puts them in having to deal with something like this timeshare. I will never be able to use it and the money it is costing me is unbelievable. I would truly just like for them to take this from me and allow me to live forward without this headache. No one wants to be bothered with this and I can't blame them. I would like to be out myself.

Desired outcome: Let me out of this contract

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3:43 pm EDT
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To Whom It May Concern, I am writing to formally file a complaint against Exploria Resorts for their unethical practices regarding our timeshare. We were originally attracted to this resort by the promise of great vacations and the ability to transfer ownership to family members as a gift. We were also told that if we ever grew tired of it, we could easily...

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4:00 pm EDT
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I am a timeshare owner with Exploria Resorts, and I have been facing numerous problems with their services. Despite my multiple attempts to contact them for help, I have not received any positive response from their end. One of the main issues I have been facing is the difficulty in terminating my timeshare contract. I have been trying to reach out to them...

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9:05 pm EDT
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We are writing to express our grave disappointment with the timeshare company that misled us into purchasing a timeshare. This company made a number of bold claims and promises that enticed us to make what has turned out to be a very bad investment. We were promised that the timeshare would pay for itself and generate income while also giving us unlimited...

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3:35 pm EDT
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Dear Complaints Board, I am writing this complaint about my experience with Exploria, specifically in regards to a timeshare purchase that I made with them. My 19-year-old daughter and I attended a 90-minute presentation where we were shown an upscale room. The salesperson made promises that were not kept and provided inaccurate information about the...

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6:59 pm EDT
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Exploria Resorts False Advertisement

Stay away from this property they first lied about the rooms it was a old stanky room they had just painted you can smell the paint as soon as you open the door to the hotel not villa but a old ran down hotel the elevator wasnt working i called spoke with several customer service reps to be agai. Lied to never was able to speak to a manager i was giving the run around they took my money and we never stayed on the property i never attend the timeshare tried contacting someone to resolve this but never got an answer just excuses please dont waste your time nor money its not worth it this is a spam a straight rip off

Desired outcome: My money back

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8:05 pm EDT
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We are writing to get the word out about our frustration with the unethical and unfair business practices of Exploria Resorts. We are not proud of the way we were pressured into signing the contract for this timeshare and we would like to make others aware of our experience. My sister and I were shown the best accommodations that the resort had to offer...

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4:38 pm EDT
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Exploria Resorts Timeshare

I have gone to this company for several years asking them to assist me with the problems I have with this timeshare. It has been nothing but disappointment after disappointment. I am on disability with a limited income and I have tried for what seems like forever to get help from this company. The costs are ridiculous and I was never expecting something like this. They have let people out of these situations before and I can't understand why I am not allowed to give this timeshare back. I can't use it and it is draining me financially. They refuse to help you once they get you into the contracts. Don't waste your time or money getting involved with this company. You will be trapped.

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11:05 am EDT
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Let it be known that we are requesting the termination of our timeshare contract with Exploria Resorts. Despite our attempts to resolve our issues with your representatives, we have been met with a staggering amount of resistance and disregard. We demand accountability for the way our timeshare ownership has been mishandled and misrepresented to us. t i...

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5:18 pm EDT
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To Whom It May Concern, I am filing a formal complaint regarding my experience with Exploria Resorts. In February 2008, my husband and I were sold a timeshare under false pretenses by your sales representative. We were promised the world, but instead received a financial burden that has caused us years of stress and financial hardship. At the time of the...

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1:07 pm EDT
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Dear Complaints Board, I am writing to express my outrage and disappointment with the unethical and deceptive practices of Exploria. My family and I were gifted a time share under Summer Bay, and we were coerced and pressured into upgrading by several sales representatives who relentlessly pursued us for hours on end. As a result, we were swayed into...

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4:10 pm EDT
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Exploria Resorts I'm complaining about My Timeshare

We can't believe we got involved with this company. There was barely enough time to make an informed decision and now we understand why they were pressuring us to sign and purchase this timeshare. It is not what you think it is and it will not deliver what was promised. We have now gotten trapped in this timeshare and Exploria Resorts will not give us a way out. They refuse to work with us to find a solution to the mess we are in even though the fault could easily be put on their representatives for not being truthful about the timeshare and the cost. We were shown one place but in reality, we were only able to stay at one of the older resorts. The sad part about all of that is we had to purchase more points in order to stay at the old facility. What we were sold initially was not enough to book a vacation. Nothing is ever available but they expect you to continue paying for the timeshare even if you can't use it. Don't allow yourself to be fooled. We want out immediately.

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9:50 am EDT
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We cannot believe we have gotten involved with this timeshare company. We would not advise anyone to believe the information you get from Exploria Resorts. Exploria Resorts has deceived us and has not lived up to their end of the bargain. We have given them enough time, money, and opportunities to remedy the situation, but they have failed to do so...

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12:36 pm EDT
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8/25/23 Own this property outright and all fees are up to date. Trying to deed the property back to Exploria since it is no longer needed. I have spent the last 2 days on the phone talking to various Exploria personnel. Contacted Legal Dept, at Corporate, today and explained what I was trying to accomplish. He transferred me back to Member Services a...

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12:42 am EDT
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Exploria Resorts Inadequate handicap accessibility

Despite doing everything to ensure I would receive a renovated unit requesting it, reserving more than 60 days in advance and paying entire yearly fees at the end of Jan. I was still given an old outdated unit. My reason for needing a renovated unit is for medical purposes. The older unit has unevened tiled flooring with several spcaes of missing grout. Oxygen machines, walkers and canes get stuck in many of the grouted spaces, this causes sharp sudden stops and is very dangerous. To make a long story short I did not receive a renovated unit, I tried to cancel but I was informed that I would not receive any compensation so my family member spent the vacation with no independent mobility they had to be physically carried. This was just unacceptable I think this does not comply with the disability act shame on you Exploria.

Desired outcome: I would like to receive my points back for the vacation that wasn't.

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11:03 am EDT
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Exploria Resorts Exploria marketplace

Received a call from Exploria Resorts to convert my Timeshare weeks to Exploria Expo's, this inquired cost to switch and yearly premiums. The representative explained that we can book premium weeks at a timeshare and then give them back to the marketplace on voice in turn getting credits for gift cards or other means of using the funds put into our account from expo's to credits. This would enable us to get back the yearly fees we are paying on a timeshare we are not using. That worked for us somewhat at the beginning of the program as during premium weeks the exchange rate was high. Then the exchange rates went down only giving us the opportunity to get about half our yearly expenses back. Now they changed program again and you have to change expo's directly into credits yet again losing even more money in the exchange. Also for the last 2 years when trading credits for gift cards to cash out they are supposed to convert in 3-4 business days as outlined in their rules, and in reality that is taking weeks for the marketplace to turn them around. And in most cases you need to contact them or you will never receive your request

Desired outcome: I would like to go back to my timeshare weeks, refunded for Expo conversion, They made changes and less return than originally described on the site and transaction never completed timely without sending additional requests.

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11:55 am EDT
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Exploria Resorts Timeshare

I have been a time-share owner for approximately 20 years. My home resort has always been in the Poconos, and my family has always enjoyed our annual retreats up to the Poconos for horseback riding, boating, etc. Occasionally, we visit Summer Bay in Orlando to engage in water sports. Last year we upgraded our membership to the platinum level. We were told it would give us more options to utilize or "vacation club." So we put a $5000.00 down payment on a credit card they provided and there was increased monthly dues.

This year we planned vacation in April and in June. As soon as we hit send on the Exploria website and our vacation was confirmed, I started to get harassing messages demanding I pay 2023 maintenance fees. In February, I had just paid $696.93 in maintenance dues, and now they wanted an additional $4,500, or they threatened to cancel our vacation reservations. It was extortion at its finest!

I had already made plans and had no choice but to pay. I put the payment on a credit card on 3/25/23. Subsequently, I went to the Exploria website, I found out they had already canceled my vacation for April. I called to complain, and the best they could do was put us in one of their rundown 2-bedroom lofts. That is the straw that broke the camel's back. The women in customer service are often sassy, pugnacious, and rude. Exporia does not value its owners and treats them like cash cows. Since I upgraded my plan to platinum, this has become abundantly clear. I explained to several supervisors in their member service department, and they all said there was nothing that could be done, you just have to pay the money.

Desired outcome: I need my membership ID # 307657 modified. There is a constant increase in membership fees. Meanwhile, there are no additional benefits for members.

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1:28 pm EST

Exploria Resorts Deposit week

I have been calling five different telephone numbers for the (since December 2, 2022) last three days to deposit my week. There is no answer just Hawaiian music. I wrote an email regarding my issue. They responded with an Email gave a name of a representative and telephone number with an extension. The telephone number does not allow you to dial the extension. I called [protected] I spoke with Erica, gave her all my information which you have to repeat every time you call. She could not help me transferred me to the department that can assist me. The Hawaiin music can back.

I tried calling billing. They answered but they cannot help because quess what my account is up to date.

Desired outcome: I would like to get the information to deposit my week, so I can use it to go to the Taino Resort in Freeport Bahama. Which I am entitled to do.

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Overview of Exploria Resorts complaint handling

Exploria Resorts reviews first appeared on Complaints Board on Mar 18, 2008. The latest review Summer Bay Timeshare properties was posted on Aug 13, 2024. The latest complaint Timeshare fraud was resolved on Jan 04, 2024. Exploria Resorts has an average consumer rating of 2 stars from 120 reviews. Exploria Resorts has resolved 41 complaints.
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  1. Exploria Resorts Contacts

  2. Exploria Resorts phone numbers
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    Reservations
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    Head Office
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    Owner Service & Reservations
    +1 (352) 242-1100
    +1 (352) 242-1100
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    Summer Bay Orlando & 601 The Reserve
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    Crown Club Inn
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    Grand Seas Resort
    +1 (386) 427-1151
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    New Smyrna Waves
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    Greensview Branson
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    Gatlinburg Town Square
    +1 (865) 428-2897
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    Mountain Meadows
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  3. Exploria Resorts emails
  4. Exploria Resorts address
    25 Town Center Blvd Ste C, Clermont, Florida, 34714-4836, United States
  5. Exploria Resorts social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 09, 2024

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