Extended Stay America’s earns a 1.1-star rating from 276 reviews, showing that the majority of guests are dissatisfied with accommodations.
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customer service... rooms...
Upon checking in the woman who did so was extremely rude and accused me of being someone who had an altercation with another guest 2 weeks ago and had been kicked off property even though it wasnt me and i have never stayed here. I was refused additional nights based on this. I was then given a room where the bath faucet ran all night, there were needle...
just really lousy...
Had to wait ten minutes during check-in due to counter person talking on the phone. She chose to not recognize me as a waiting customer but continued talking. Person checking me in should have asked me if I needed any silverware, dishes or glasses BEFORE I went to the room. Major inconvenience as a result.
I was assigned room 121 which was "dingy and jammed together". I've stayed at much nicer, roomier locations than offered here. Tripped over furniture while trying to find a switch in the middle of the night resulting in major psychological issues.
Laundry in another building; inconvenient. Only vending machine was in the main building, a good one block walk.
TV remote was disgustingly covered in filth. I did not want to even touch it to clean it.
Room was infested with little bugs that flew into my eyes and nose. These were not bed bugs but something else.
New, Samsung tablet stolen from room while I was in office checking out. Reported to staff person phone who couldn't have cared less.
During check out, my key card authorization was removed and had to wait for a cleaning person to open the door. Had to call a second time as no one had shown up.
Overall, it was a terrible experience! Awkward furniture placement resulting in tripping over it in the middle of the night, lack of any amenities, bugs, uncaring staff including at front desk, light fingered staff who stole my new Samsung table while I was checking out and failure of front desk person to ask me if I had anything remaining in my room and unauthorized my key card causing more inconvenience.
These issues ultimately resulted in my having to go to a Mental Health facility due to the falls over furniture, incessant bugs flying around, poor communication with the staff. Made me feel ungrateful for requesting a first floor location.
A refund would be nice but I doubt Extended Stay America will react positively to any of these claims.
room reservation
I specifically asked for a room with a disability shower when I reserved my room for my physically disabled borther. I told the lady on the phone TWICE about it. The hotel didn't have one for one night and told me I would be moved the next day. Turns out the next day they didn't actually have anything available. This is the worst communication I have ever...
Read full review of Extended Stay Americaextremely disturbing employee behavior
I attempted to check out of the property on Bell School Road in Rockford, IL this morning.
I had notified the front desk of my early departure the night before.
When I came to the lobby to check out, no one was there. There was a sign that they were attending to another guest. I could hear a woman loudly complaining about the Company and her coworkers. She was just out of sight. This went on for several minutes.
She did come out, and attempted to check me out. After about 10 more minutes, she told me she did not have the skill set to check me out. She suggested that I wait for her Team Lead to come in "some time". I asked if I would be sent an email with my bill when the transaction was completed, and she told me I would.
During my wait, I had noticed that the box for the key charity promotion indicated that it had ended three months ago. On my way out, I told her about that. Her response to me was "I don't know or care about that, I'm just the desk clerk, that's up to management to deal with." Her approach was very aggressive. It rattled me, so I asked her if she actually worked there. She then unleashed a verbal tirade upon me, telling me that I couldn't disrespect her that way, among other things. At that point a male employee opened the door to the lobby and took a step toward me, staring at me.
I wished them a nice day, and walked away, with her still yelling after me.
Her name tag said either Ashonda, or Ashondi, I am unsure.
I am very rattled by this experience. I was verbally abused for no reason, and I felt physically unsafe.
I have travelled for business for over 40 years. I have never had an experience even close to this one. I was trying Extended Stay America to see if I wanted to stay there for other business trips.
Jay Moellering
[protected]@yahoo.com
[protected]
reservations
This organization is a SCAM they remove money from account and refuse to change my reservation dates . I want a refunded .of 116.00... These website are fraudulent.. and errors are made when these organizations are scams.. Have you calling several numbers that are not valid..This a pass the Buck which is going lead your organization into civil lawsuit .. if...
Read full review of Extended Stay Americabad behaviors from staff
My Experience in this hotel was perhaps one of the most painful in my life. I was a guest in your hotel at Herndon. After my check-out on Friday, I left my luggage for store for 2 hours because I will be leaving for he hotel the from there. When I came to take my bags, I requested the Manager to please help me with wifi so that I can order an Uber to take...
Read full review of Extended Stay Americamissing and non-functioning room items
First day in first room - carpet was stained with what looked like motor oil or grease. I checked in late, had to work the next day, so it was Day 3 before I asked to change rooms, which they graciously accommodated and gave me my choice of room. Moved into "recently renovated room", unpacked all my stuff (I am here for 2 months) and then discovered that...
Read full review of Extended Stay America and 1 commentfront desk and guest
Hi this is Miss Chandler my family and I have been placed here by an organization for families of domestic violence we have been here for the past 2 weeks and since the first day we got here the staff has been rude and obnoxious and discriminative and as of today September 3rd 2019 my daughter's minors what physically assaulted and verbally assaulted by...
lackadaisical and unprofessional behavior towards extended stay guests
I've been an extended stay guest here for 6 months, waiting to relocate. There have bern several issues since management changed in May. My room is usually refreshed on Thursday's, however this week it was not. I was told they were short-staffed and my room would be cleaned on Friday. I called from my office on Friday afternoon and spoke to the manager on...
Read full review of Extended Stay Americaunprofessional behavior, broken amenities
I booked 1 room for 1 night with priceline August 1st 2019 at the Anchorage, Ak downtown AES. As soon as I arrived I find out the front desk staff was extremely rude, they ignore people were yelling and rolling their eyes, just extremely unprofessional. I was given room 304, when I got there it was extremely hot so I go to turn on the air conditioning unit...
Read full review of Extended Stay America and 1 commentthe whole place
I stayed at the Extended Say in Plano, Tx (Plano Parkway) from 5/29 to 6/6. It was the WORST stay I have ever experienced bar none! Had a reservation (for an accessible) for a few weeks proper to my arrival but when I got there I was told there was no room. I told them I had the reservation for some time and finally after some talking they decided to (clean...
unethical behavior by the manager
Highly unprofessional and unethical behavior by the manager last year- David Trinidad at the location of 2701 Technology Drive, Lombard, IL- 60148. He filed false charges against my brother, when he was not at fault . He also called the police and lodged complaint against him. This is highly disrespectful for a guest who has stayed in Extended stay for over...
Read full review of Extended Stay Americacustomer service front desk help
I attempted to check into my motel this evening for a week stay I was met by a guy named Maurice Denson who at first had me standing in the hallway and did not want to let me in and I explained to him that this is a direct bill pay and that he is not to get a incidental card from myself my company handles all of the payments and he wanted to argue with me...
Read full review of Extended Stay Americadiscount
The CSR told that I could not use my AARP nor AAA at the hotel. I should have use it during reservation I said, no one suggested and so im charged more money because it's my fault? She said. I cant change it in the system, this is unfair to me. It might only been 10% off but im a senior citizen and should at least be considered or compensated. As the 1st night was one price and 2nd night was $20 higher.
Read full review of Extended Stay Americahotel was very unsafe
I recently stayed at an Extended Stay in Raleigh, NC 4919 S. Miami Blvd; I was extremely disappointed & will NEVER stay in another extended stay ever again! It was not a safe property, anyone off of the street could enter the hotel & the pool area, the keypads were ripped off of the building. There was very questionable activities going on in the parking...
Read full review of Extended Stay Americaillegally spying on their guests
Hello! Rueben, I wanted to apologize to you and the rest of the staff regarding a horrible night that I had last night due to several health related issues.the one who suffered the most during my horrible night was my Partner(Mr. Allen).I have a few concerns that I would like to bring up.1) I was wondering if you would happen to know if anyone came into...
Read full review of Extended Stay Americafalse ads and faulty kitchen appliances
My wife stayed there during the 4th of July 2019. They advertised a swimming pool and does not have one. The continental breakfast was coffee and oatmeal. The cleaning staff was not allowed to give you clean towels you had to go downstairs where the towels you were turning in were counted. The refrigerator did not have a light and the microwave was in such poor condition my wife was afraid to use it. Under no condition should anyone stay there.
hotel condition and service
We stayed in the Waltham MA location. What a [censored] show. We extended our stay and upgraded our room to a king suite so our children could join us. We we're told to wait in our room for a call when its time to move and even after going down twice to see what the status was we were completely forgotten about until after 330! When we finally got there we asked...
failure to provide what contracted to supply ie breakfast. building and painting work in progress disturbing peace and quiet one would expect.
William H Harriss Booking with: Orbitz.com Itinerary # [protected] Hotel: Extended Stay America Houston - Galleria - Uptown Room Studio, 1 Queen Bed, Non Smoking Includes: Continental Breakfast Confirmation # Confirmed confirmation reference number: [protected] I have paid for a Continental Breakfast, they have never supplied a breakfast of any kind since...
Read full review of Extended Stay Americaesa
My husband & I have had the good fortune to stay at several ESAs through project hope & the A.C.S. We sincerely appreciate this help, as we would not be able to travel for the rare aggressive cancer specialist he needs. Thank you for making this possible!
That being said, most all of our ESA experiences are positive. However, ESA Middleburg Heights, reservation from ACS for June 3, 4, 5 &6, ended poorly. The morning of the 6th, a male housekeeper entered our room after only briefly tapping on door. I was nude, getting ready to shower. Husband was asleep, recovering from chemo. This woke my husband and he told maid that Yes, we were planning to check out today the 6th, one day early. There were 3 more knocks at our door over the next 30 minutes to see if we were gone yet. This all happened before checkout time at 11:00. At 11:20, received a terse argumentative rude phone call from the manager Stephanie. She stated that our reservation was only through the 5th, and that ACS wouldn't allow an additional day. We didn't request additional day as we were in fact checking out 1 day early and didn't see a reason to rush to be gone by 11:00. Stephanie was most unpleasant and said she would allow us 10 more minutes, that's it. She was unapologetic when informed of her employees inappropriate and perhaps legally liable intrusion. The other employees here were very nice, no issues. I was most disappointed to see such a slovenly inhospitable person ‘in charge'. Stephanie's direct rudeness definately left a mar on our stay here. We hope to stay at ESA in the future while my husband receives cancer treatment. We are most greatful for the ACS ‘ Hope' program, it's literally a lifesaver. I do hope that we will not be subjected to the likes of Stephanie again. She is much too unpleasant of a person to have business in any hospitality industry. I thought you should be aware.
Thank you for your time and attention to this matter,
-Pete and Mary Cedroni
Extended Stay America Reviews 0
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Extended Stay America Contacts
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Extended Stay America phone numbers+1 (800) 804-3724+1 (800) 804-3724Click up if you have successfully reached Extended Stay America by calling +1 (800) 804-3724 phone number 0 0 users reported that they have successfully reached Extended Stay America by calling +1 (800) 804-3724 phone number Click down if you have unsuccessfully reached Extended Stay America by calling +1 (800) 804-3724 phone number 0 0 users reported that they have UNsuccessfully reached Extended Stay America by calling +1 (800) 804-3724 phone number+1 (980) 345-1600+1 (980) 345-1600Click up if you have successfully reached Extended Stay America by calling +1 (980) 345-1600 phone number 0 0 users reported that they have successfully reached Extended Stay America by calling +1 (980) 345-1600 phone number Click down if you have unsuccessfully reached Extended Stay America by calling +1 (980) 345-1600 phone number 0 0 users reported that they have UNsuccessfully reached Extended Stay America by calling +1 (980) 345-1600 phone number+1 (877) 651-2124+1 (877) 651-2124Click up if you have successfully reached Extended Stay America by calling +1 (877) 651-2124 phone number 0 0 users reported that they have successfully reached Extended Stay America by calling +1 (877) 651-2124 phone number Click down if you have unsuccessfully reached Extended Stay America by calling +1 (877) 651-2124 phone number 0 0 users reported that they have UNsuccessfully reached Extended Stay America by calling +1 (877) 651-2124 phone number(800) 804-3724(800) 804-3724Click up if you have successfully reached Extended Stay America by calling (800) 804-3724 phone number 0 0 users reported that they have successfully reached Extended Stay America by calling (800) 804-3724 phone number Click down if you have unsuccessfully reached Extended Stay America by calling (800) 804-3724 phone number 0 0 users reported that they have UNsuccessfully reached Extended Stay America by calling (800) 804-3724 phone number
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Extended Stay America emailsguestrelations@extendedstay.com100%Confidence score: 100%SupportGuestRelations@extendedstay.com100%Confidence score: 100%
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Extended Stay America address11525 N. Community House Rd., Suite 100, Charlotte, New York, 28277, United States
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Extended Stay America social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 07, 2024 - View all Extended Stay America contacts
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