Cost Cutters’s earns a 1.6-star rating from 97 reviews, showing that the majority of salon clients are dissatisfied with their haircare services.
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Disappointing Experience at Cost Cutters
My recent visit to Cost Cutters left me feeling disappointed and frustrated. Despite arriving on time for my appointment, I was made to wait outside for an extended period while employees seemed more focused on personal matters than attending to customers. To make matters worse, I was charged an additional fee without prior notice, and the quality of the haircut I received was subpar, with my hairline appearing crooked. This experience has left me questioning the level of professionalism and service at the Kimberly location. Unfortunately, I cannot recommend Cost Cutters based on my experience.
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Pros
- Affordable pricing for quality services
- Convenient walk-in appointments
- Nationwide salon chain reliability
- Diverse haircare & styling options
- Frequent deals and promotions
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Cons
- Limited upscale services
- Inconsistent stylist quality
- No online booking system
- Basic salon ambiance
Cost Cutters Complaints 96
Poor Customer Service
I have been a customer of Cost Cutters for 15+ years, until now. I always make appointments 4 weeks out when i leave. I have been using your salon at Cheyenne Meadows in Colorado Springs for years. Not only have there been interruptions, but due managers leaving unexpectedly or being fired. When I was driving b on 3/30/2024 , there was a sign on the door...
Read full review of Cost CuttersHair color
Holly did my hair on 1/20/24 - she charged me $90 for a color and highlight. The color has now fallen out completely and I called today to make an appointment to come for a color but to leave out the hair that was highlighted so my hair would still have highlights. I was told the price for that would be $182! When I asked why, I was told by Ginger that...
Read full review of Cost CuttersService
Today, Sunday, October 15th, 2023., I went to the Cost Cutters Hair SA, 2785 Milwaukee, Rd, Beloit, WI. 53511. I arrived there about 10:50AM. I set up a hair cut the day before via phone. When I first arrived, I saw there was a 20% OFF All Products. We prefer to use Tea Tree shampoo and conditioner so it made me happy. When I arrived Ashley stated that...
Read full review of Cost CuttersIs Cost Cutters Legit?
Cost Cutters earns a trustworthiness rating of 87%
Highly reliable. Use their services with confidence, yet trust but verify.
We found clear and detailed contact information for Cost Cutters. The company provides a physical address, phone number, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
However ComplaintsBoard has detected that:
- Cost Cutters's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 14% of 1 complaints being resolved.
- There was some difficulty in evaluating or examining the information or data present on the costcutterssalons.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- Cost Cutters protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Cost Cutters has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Very rude people smell like drugs
They was very rude I went in and set up appointment and answer the phone rude I went in face-to-face instead of appointment smell like marijuana smell like drugs Austin sits in his car smokes and drugs they are rude they don't worry about nothing they don't worry about the customers all they worry about is drugs the stores ran down and they just don't care
Hair cut. Highlights, color
August 20th 2023 at 12pm. My 16 year old daughter was to have here roots done which was bleached then red highlights, bright red which had been done by costcutteers before. This woman today did not bleach here roots. Put red in her hair along with the black. Washed all together. When the hair styles was done you could not see the red at all. She tried to re do the hair bit still did not use bleach, was the same outcome. The hair cut was bad as well and she did not do my daughters bangs as asked. I was charged over 100 dollars. I was so upset and heart broken that I don't remember the charge. My daughter was upset. I had to dye her hair black and cut it myself as she has first day of school the next day. I have pictures of what it was supposed to be and the outcome today
Desired outcome: Refund or another stylest do do the hair right at half the cost at least.
Hair cut was as horrible as her attitude.
Came in to get my hair cut. Rachel had cut it twice before and although she wasn't really personable, I wasn't unhappy with the cut. Of course my wife was with me those times and she would have said something had she been with me yesterday. As Rachel's mood was rude and she acted like she'd never done my hair before. Instead of cutting it the way she did before and as I was asking her to do, she kept making uneven adjustments, including cutting it so it would part on the side. I had to remind her, I don't wear it that way. She surprisingly ask me how do I wear it, when it was her who pointed out the last time, the style is like George Clooney's, so it would be easy enough to do. Having to say, I don't wear it to the side, with one swipe and attitude, she combed the bangs, strait down and said sarcastically, "Like that!" I said yes, but the hair cut was only getting started and I must emphasize...this is only the second worse hair cut I've gotten in Tucson. Behind the person I went to, prior to going to try her and see it that mess could be fixed. But unfortunately only so much could be done I guess at the time, so I went back with my wife again, after it had grown some, and I was satisfied with the result. But yesterday...she butchered my hair and because it's now to short at the crown, longer on one side and I have what amounts to bangs, when all I wanted was it to all be the same length...I'll never go back. My wife is nearly as upset as I am by how bad it is, once she saw how it looked after I got out of the shower. Hair was still falling out prior, because she didn't even bother to blow off the excess, as it has been customary in finishing the job...if you care. I should have asked for a mirror there or better still, she should have offered one, to see the damage in back. Man, I hope my work got in some new hats; it's really that noticeably bad. There's just no justifying how it came out.
Desired outcome: Pissed...do what you want.
A horrible experience and haircut
I went to the Leominster cost cutters yesterday around 11-12. My stylist had a hard time sopaking and understanding english. I asked for a haircut that has the feathered and layer look and asked for half of the length to be cut off the sides. I needed to tell her to keep going shorter and she didn't understand what I was asking for the layered steps to...
Read full review of Cost CuttersHaircut/hair color
So I went to get my hair colored / hair cut on Sunday July 1st 2023, & the lady was great service was great but I have never the amount I paid for what she has done! I keep wondering if it is inflation or if they overcharged me but I ended up paying 190$ the haircut was 50$ & 1 all over hair color was 130$ the 190$ is not including tip or a product I bought. I thought it was cost effective but I guess not! I usually pay the most is 120$ for hair dye & haircut and that was one time but when I usually go it’s 100$. I asked her how much will it be for balayage. Will it be around 200? She said yes so I have to pay 400$ ugh really frustrated deciding if I want to go back for the balayage!
Desired outcome: Please refund me half or store credit or something why am I gonna pay 400$?! Like I said I thought this was a cost efficient place!
Haircut voucher not accepted
I purchased the 3-pack haircut vouchers in October 2022. The valid dates for the vouchers is 09/01/22 - 06/30/2023. I used two of the vouchers. I went to the cost cutters on June 23, 2023 to use the last one. The business was closed, shut down permanently. No other location will accept this voucher. I was told the vouchers can only be used at the location...
Read full review of Cost CuttersService
I have been in your facility twice now and both times I was in there my rights as a disabled person with a service dog have been violated my service dog was distracted and as i corrected your staff they thought that it was funny to distract her and then proceeded to very hateful and rude about my services after that both times causing a medical episode this time causeing several medical episodes then thought it was funny that this was going on i am protected under the federal law Americans with disabilites act of 1990 as a business dealing with the public i would have thought they would be trained better than this I will also be filling an incident repot with the federal Ada as well i would greatly appreciate if u have any questions to please email me and I would also like to know that this was handled properly my email is [protected]@gmail.com thank u
Desired outcome: Your staff needs to be trained on the Ada laws and how to properly deal with someone with a service dog
Haircut hair color hair lightening
June 3 106.75 Sat. June 10th 74.00 I took pictures of hair style and color i wanted. She totally did what she wanted to do that looked nothing like what I wanted color or hair cut. I wrnt back explaining in detail again and thought she understood. She intially colored my hair over light brown with some gray using two swatches of light all over color...
Read full review of Cost CuttersHair cut
Hello my name is Amy, I came in for a hair cut on 5/22/23, and asked for face framing and light on layers. The lady told me that she could do it and that it wouldn’t be a problem to make sure I could still put my hair up. After she was done cutting my hair it looked fine, until I got home I noticed it was halfway done and I was wondering why it was such a...
Read full review of Cost CuttersHorrible experience
I attended the Cost Cutters in Buda, TX (HEB shopping center) on Saturday March 11, 2023. I believe I was the only customer there at the time. The other customers had just finished up and were leaving. I asked for a hair cut. The stylist said she needed to wash my hair. I asked if I could get my hair cut dry. She rudely said she could not. Then two other...
Read full review of Cost CuttersBlow dry
On Saturday, November 29th I went to Cost Cutters for a shampoo, cut, blow dry & eye brow wax. My hairdresser was excellent, and the total charge was $52.00 (+ tip). 8 days later I returned for a Shampoo & Blow Dry & the total charge was $45! Naturally, I disputed this. The Manager was called and explained all sorts of things that were nowhere in writing on the price board. (Shampoos and Eye Brow waxes weren't listed at all) She said that a Blow Dry came under the head of "Styling" which was $22+... I explained that I had the same, exact style that I came in with - the one I had paid for 8 days ago. Then she said it was due to the thickness of my hair - also, the same as it was 8 days ago. Finally, she said that I had received a bargain the week before because I was undercharged! The prices are apparently very arbitrary (this has happened to me before at Cost Cutters). I have been a loyal customer, only ever having my hair done elsewhere during Covid, when my Cost Cutters was closed. I will be returning to that Salon as their prices remain consistent. Honestly! $45 for a shampoo and blow dry? I was there for 20 minutes!
Eyebrow wax
I took my daughter to Waverly, Iowa location asked about if they had time to do an eyebrow wax. There were 2 ladies working one on a haircut and the other at the desk with no one waiting. I asked if she had time to do an eyebrow wax and she proceeds to go um probably not with an attitude and just stared at me. I said ok then guess we are leaving! Very rude and disrespectful!
Desired outcome: Dont be rude and disrespectful if you are booked just say so and handle it a lot better!
Kids haircut
Hello,
I brought my daughter to Cost Cutter's in Lake Geneva, WI on Sunday 10/16/22 for a hair cut while we were out of town. I am noticing that the length is very uneven. I paid cash since my discover card was not accepted, I am trying to locate my receipt. I paid $21 (kids hair cut plus tip)
This is the email confirmation I received:
Cost Cutters Child's Services Confirmation
Name
Molly Duble
Date
Oct 16,2022
Time
02:20 PM
Please note there may be a short wait when you arrive at the salon.
Service
Kids Haircut
Stylist
Next Available
Cost Cutters
Geneva Square
164 E Geneva Sq
Lake Geneva WI 53147
View Or Cancel Check in
Please check your email for any changes or cancellations due to unforeseen circumstances at the salon.
This message was sent from a notification-only email address that does not accept incoming email. Please do not reply to this message. If you have more questions or would like to contact us, please email [protected]@regiscorp.com
©2022 Cost Cutters, a division of Regis Corporation.
All rights reserved.
3701 Wayzata Blvd. Suite 500, Minneapolis, MN 55416, USA | +[protected]
Privacy Policy | Terms of Use | Unsubscribe
Opensalon
Desired outcome: I would like to bring her back to a local (Huntley, IL) cost cutters to have her haircut fixed.
inability to redeem earned reward points
have tried repeatedly over the past several months to redeem earned reward points to no avail. an told by the local store this is also happening to other customers. the app only will allow "booking" an appt (the wait time is never accurate) with no access to the points earned. cost cutters is stopping the reward program on short notice effective 10/20/22. no luck contacting corporate as no one is available to help per the recording received. I am out over $10 of earned rewards (I could really use that money) but apparently cusomer service is a thing of the past. money rules not customer satisfaction.
Desired outcome: I want my $10+ dollars that I have earned but have zero faith that cost cutters will comply.
Got overcharged for child haircut and wash
Booked online for appointment at Atascacita Commons location for 6 15 Saturday October 8th. Got to location and told Josefina I wanted to get straight across haircut for granddaughter.. I explained she wanted to be snow white for Halloween. She asked if we wanted I asked if it was extra because we had just washed it that morning she said its up to you.. so...
Read full review of Cost CuttersService received and pricing
My daughter and I have been going to cost cutters for many years. I feel that the last 2 visits I have been ripped off. There is no reason that my Cost Cutters bill for a toning and bang cost should be over $75 dollars. I called around to high end salons in this area and they wouldn’t have charged this amount! The stylist and manager (Ginger) whom we have trusted is now adding little additional fees here and there. For example, she never asks if we want blow dried yet does it half way (my daughter’s hair was still damp and wet underneath) and charges us for a $30 style. Also, the toning only took to her bangs. Something is off and needs looked into… I have lost all trust in the Marketplace/ Aurora, Ohio location. The stylists there do not have the skills to be charging what they charge and robbing people like that will cause that place to go out of business. Writing this before I write a review in hopes of a resolution because this is very wrong!
Desired outcome: Partial refund
Filthy salon
I had an appointment at Cost Cutters Salon, Oak harbor Rd. Fremont OH at 3:00 pm today 9/26/2022. The 2 stylists that were on duty had a great attitude and the one who cut my hair did a good job but I would describe the salon as being filthy. There was hair laying around on the floor and it looked as though it's been quite some time since it was mopped. Even the mirrors at each station were dirty. I felt quite uneasy thinking the chairs and implements were probably unsanitary.
Desired outcome: Speak with the employees about the importance of cleanliness and sanitation.
About Cost Cutters
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3. Writing the title:
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Overview of Cost Cutters complaint handling
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Cost Cutters Contacts
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Cost Cutters phone numbers+1 (800) 345-7811+1 (800) 345-7811Click up if you have successfully reached Cost Cutters by calling +1 (800) 345-7811 phone number 0 0 users reported that they have successfully reached Cost Cutters by calling +1 (800) 345-7811 phone number Click down if you have unsuccessfully reached Cost Cutters by calling +1 (800) 345-7811 phone number 0 0 users reported that they have UNsuccessfully reached Cost Cutters by calling +1 (800) 345-7811 phone number
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Cost Cutters emailsdepartmentcs@regiscorp.com100%Confidence score: 100%Support
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Cost Cutters address7201 Metro Blvd, Minneapolis, Wisconsin, 55439, United States
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Cost Cutters social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Recent comments about Cost Cutters company
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