Menu
For Business Write a review File a complaint
EyeMart Express

EyeMart Express review: False advertising 4

M
Author of the review
3:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Eyemart Express advertises "one hour" for glasses, I went back after 5 hours and my glasses still weren't ready. I have known it to take over 24 hours. False Advertising is illegal.

4 comments
Add a comment
U
U
UNSATISFIED WITH QUALITY & PRICING
Newark, US
Oct 05, 2010 6:02 am EDT

I purchased glasses for myself {1 pr.} and 2 grandchildren{2 pr.ea.} in Sept. 2009. The lenses didn't fit properly into the frames of any of them: keep popping out on mine and one grandchild and the others the lenses weren't cut large enough to fit the frames. I've taken them back 3 times plus tried to have it resolved when originally ordered. My lenses were to have a med. brown tint which was so dark my eyes couldn't be seen. They sanded some of the tint off and the lenses are now WAVY and it affects the prescription. They finally super-glued the lenses into the frames which DIDN'T HOLD ! I also waited several hours each visit. I paid nearly $600.00 for them and could have gone elsewhere and gotten them for less. What I thought was going to be 2 pr. for $89.95 turned out to be over $150.00 with nothing special not even designer frames. They gave several reasons for it and I over heard them telling other customer something altogether different and charged them more than the advertised price also. Needed them quick for the children starting school but didn't make the same mistake this yr.

X
X
xximjdxx
St. Petersburg, US
Nov 21, 2010 1:40 am EST

Glasses in "About" 1 hour. They can't read the future and promise your glasses in an hour. Too many variables with lab machinery.

G
G
Greene.one
US
Jul 15, 2012 9:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

As far as the advertising ... Most prescriptions done in about an hour. Also like almost every company ... the lowest price is advertised. If you want more, you shouldn't complain about paying for it. I habe had some unfortunate encounters with by places regarding service and sometimes quality however I always approach things positively and it always works out for me. People should realize stuff happens. How you approach a situation is what determines how it will be resolved.

D
D
dtreolo
Wilmington, US
Jan 04, 2013 11:38 pm EST

I wish I had found this site before I purchased my glasses! I asked repeatedly when I was purchasing my glasses if I was
covered for scratches. I made it clear that I wanted whatever coverage necessary to get my glasses fixed if they were scratched. I was assured they were covered and were scratch resistant. 3 weeks after purchasing two pair, one pair popped a lens which fell on the floor.I was able to get the lens back in the rim using a microfiber cloth they gave me at the store, but I still had a scratch. When I went to the store, they said I had to buy an additional coverage to get my glasses repaired. They insisted the glasses were scratch proof, and I had gouged my glasses! I told them, so what you are saying is they are not scratch proof...we went back and forth for a few minutes in a crowded store. I told them, thanks, I've learned my lesson. I will post my complaints everywhere I can find a legitimate place to do so, and plan to inform the
Better Business Bureau, and I will contact my insurance company which covers NC state employees to warn them about Eye-mart Express.

More EyeMart Express reviews & complaints

EyeMart Express - Defective eye glasses 26
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
EyeMart Express - Bait and switch 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
EyeMart Express - Employee 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
EyeMart Express - Eyeglasses order
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
EyeMart Express - Warranty on transitional lenses
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
EyeMart Express - poor service & dishonesty
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
EyeMart Express - service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. EyeMart Express Contacts

  2. EyeMart Express phone numbers
    +1 (972) 488-2016
    +1 (972) 488-2016
    Click up if you have successfully reached EyeMart Express by calling +1 (972) 488-2016 phone number 0 0 users reported that they have successfully reached EyeMart Express by calling +1 (972) 488-2016 phone number Click down if you have unsuccessfully reached EyeMart Express by calling +1 (972) 488-2016 phone number 0 0 users reported that they have UNsuccessfully reached EyeMart Express by calling +1 (972) 488-2016 phone number
    +1 (888) 372-2763
    +1 (888) 372-2763
    Click up if you have successfully reached EyeMart Express by calling +1 (888) 372-2763 phone number 0 0 users reported that they have successfully reached EyeMart Express by calling +1 (888) 372-2763 phone number Click down if you have unsuccessfully reached EyeMart Express by calling +1 (888) 372-2763 phone number 0 0 users reported that they have UNsuccessfully reached EyeMart Express by calling +1 (888) 372-2763 phone number
    +1 (903) 892-2621
    +1 (903) 892-2621
    Click up if you have successfully reached EyeMart Express by calling +1 (903) 892-2621 phone number 0 0 users reported that they have successfully reached EyeMart Express by calling +1 (903) 892-2621 phone number Click down if you have unsuccessfully reached EyeMart Express by calling +1 (903) 892-2621 phone number 0 0 users reported that they have UNsuccessfully reached EyeMart Express by calling +1 (903) 892-2621 phone number
    +1 (903) 581-6995
    +1 (903) 581-6995
    Click up if you have successfully reached EyeMart Express by calling +1 (903) 581-6995 phone number 0 0 users reported that they have successfully reached EyeMart Express by calling +1 (903) 581-6995 phone number Click down if you have unsuccessfully reached EyeMart Express by calling +1 (903) 581-6995 phone number 0 0 users reported that they have UNsuccessfully reached EyeMart Express by calling +1 (903) 581-6995 phone number
    More phone numbers
  3. EyeMart Express emails
  4. EyeMart Express address
    13800 Senlac Dr., Ste 200, Farmers Branch, Texas, 75234, United States
  5. EyeMart Express social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
EyeMart Express Category
EyeMart Express is ranked 17 among 81 companies in the Glasses and Lenses category

Most discussed EyeMart Express complaints

Warranty
1
(opinions to this review)