EyeMart Express
Reviews and Complaints

Phyllis at the Trussville, AL is very unprofessional and rude rude rude. I was with my mother who was asking some questions about bifocals and online prices and she was short and rude as can be. I was going to get my daughters glasses her but forget that!

The ad clearly states "MOST glasses in about an hour". Your Rx may be higher than normal and require more time, machines may be down, or other issues that may have pushed the ETA back a bit. While I do understand your frustration, I'm sure the associate would have been glad to answer any questions you might have had about the time taken to complete your job.

Demand a refund and don't do business with them. Report them to the BBB in your State and take the glasses they made you to an eye doctor not affiliated with them. If they have lens defects, improper filling of the Rx then file a complaint with your State licensing board. These 1 hour glasses places are why the industry is and should be stringently regulated. Notice how you got no help until you gave them bad press on a public internet site. If the only people qualified to fix your glasses are at the corporate level, the only goal they have in contacting you is to eliminate the bad review, or get you to write another one praising them in the resolution of your complaint you are doing the very public you were warning them about a huge disservice. If they can't hire, train, and keep good employees on a local level and resolve issues effectively there why do business with them?

Are you sure you saw Dr LaCour? He has 5 other doctor who work for him. Dr LaCour doesn't charge extra for dilation or follow up visits.

Great now I need to file a complaint with this website as I did not type ’ behind the word doctors'.

I have seen Dr. LaCour for years and he has always provided me with a very informative, detailed eye exam at a fraction of the price most doctors’ charge. He has never charged extra for dilation nor wanted me to come back for more visits. Maybe, you misunderstood him. Maybe, he was trying to encourage you to get eye examination on a routine yearly schedule. Also, most doctors have their own independent practice separate from the companies who sell glasses. Sounds like you are mad at the employee who waited on you at Eyemart Express or the ($380.00) you were charged. I have found that most businesses are more than happy to resolved disputes when you speak to the right person. Which in this case it sounds like you have not pursued? Before you decided to write a complaint regarding peoples reputations you should try to resolve the problem with someone other that the person behind the counter. Only then will you be qualified to file a complaint.

My husband is still waiting for his glasses to be made, 2 times already. Lenses not right, and he could not see. Wanted a refund and they refused! Also doctor at Tuscaloosa, Al (Dr. La Cour) was rude and seemed mad. Bad experience all around. Do not recommend this place. Best to pay more somewhere else where they know what they are doing including the doctor!

Contact your medicare office for the forms. Only the person on medicare can file the form. Also if you have cataracts in both eyes and the surgery is going to be less than 2 years apart then don't file for reimbursement until you have had surgery on both eyes. Medicare will only pay once in a lifetime so why waste your benefits for one eye only if you plan on having the second eye done too. You have two years to file for the reimbursement and I don't think medicare pays for the frames only the lens.

customer service terrible, personel qualification a joke @ the Trotwood, Ohio Eyemart.Mixed-up mine and my husbands glasses, placed his lens in my frame and my lens in his frame and then ask are you sure these arent yours, lol.Well then the prescription was totally wrong couldnt even see out-of bifocals and then Dr Hardin states we need trifocals and wouldnt refund, Recieved another exam (different company)and Eyemart made my prescription to strong.Will be contacting eyemart headquaters.WOW lesson learned.

I have used this company for glasses and did not have a problem at first. The 3rd time, I picked up my glasses and had a bit of trouble stepping off the sidewalk outside the store. I put it down to first time with bifocals. I went home and was in my rocking chair watching TV and thought I was going to throw up. I knew then that something was wrong. I took them back the next day and they checked and the prescription was just a little off. They did correct it and I had no more problems. I am not sure I would go back to them.

Paid over $400 out of pocket for glasses. Specifically asked before I ordered and was told 7 to 10 days. It has been three weeks today and still no glasses. Because I am upset they offered to make me a pair of their cheap $30 glasses. Seriously? I paid $400 for my glasses and I expect to get my $400 pair of glasses. Completely unacceptable and will NEVER go back there. After calling twice and being given the runaround I was finally told they got sent back because they weren't right and when I complained I was told, "You want them to be right, don't you?" Apparently too much to expect to get them in a timely manner AND for them to be right. I have little faith that when they finally do get here that they will be right. Walmart is better than this and cheaper. JUST DON'T!

I took my wife to the eyemart on catclaw dr. In Abilene Tx they sent a false text saying her glasses were ready but the where not it took another 20 minutes to get them

I went into the Eyemart Express on N May to quickly get a new pair of glasses for my daughter because she broke hers. When we first entered the store no one acknowledged us. They were a little busy so I paid it no mind and went to shop for frames. Then other customers coming in after me were asked to sign in, I figured it was for eye exams, as I've never had to sign in at any other location. After shopping for 20-30 mins, and still receiving no acknowledgment I went to get someone's attention but was brush off with a "someone will be with you soon" then I went to the sign up board at the counter and saw you had to sign in just to order, wish I'd known that when I came in. But I already made my selection and didn't need consultation so I asked one of the reps if I could go ahead and check out. She told me I had to wait according to the list. I told her if they had acknowledged me when I came in and informed me of this I would be served already because I was there before all the other customers currently on the list. So I asked her how much longer because I've got to get my daughter back to school. She said at least 30mins or longer. I asked why she could just take 5 mins to place the order as I don't need a consult I'm just buying a replacement pair. She said sorry you're going to have to wait, I was pissed because I was there first and just needed to check out. I asked if there was someone else available to just simply place my order. She rudely said no and walked away. So I told My Daughter we would go to the other location because I never have these problems there. I was talking to my daughter no the rep but then the rep suddenly decided she wanted to give me attention to tell me "you do that then" as if her horrible service wasn't enough, she intentionally wanted to be a jerk to me. Well, I did go to the other location on Memorial Rd to receive immediate assistance on arrival (without having to sign in) and we were out in under 15mins, with courtesy. I don't know any store that makes you sign in to check out, that's ridiculous. And the attitude and disrespect were enough to say I will Never go back to that location again.

I went to the Eyemart in Waterloo, Iowa because my optometrist closed his own office and went to work for Eyemart. I could not find the prescription for the glasses that I had, glasses that worked fine but the frame was broken, so the doctor gave me an eye exam and new glasses were ordered. It turns out that the new exam was for a completely different prescription than the original, way, way off, and I couldn't see through the distance or bifocal lenses. I took them back and they said that the prescription error was my fault! But they would make me a new pair with a new exam (free). The new pair came back with the distance lenses corrected but the bifocals were made even less powerful than the first pair they made. They had also forgotten to put in the sun tint that I had paid for. Since the sun tint was missing they agreed to make me a new pair. I told them to keep the distance lenses the same because they were perfect, but to fix the bifocals since I could see nothing through them. So the new pair returned the distance lenses to the original pair they made, which had been so bad that I couldn't see simple things even twenty feet away, and the bifocals had been changed, but not for the better. This, of course, they told me was all my fault. But they would make a new pair. The new pair was as bad as the first and third pairs. Finally my wife was able to find the prescription for the pair of glasses that I was wearing with the broken frame so they made me a new pair. That should have been easy, but they came back wrong. The doctor had not noted my astigmatism so they did not work. That, of course, was my fault. So, to get a new pair I had to pay again, but only half price which was still over a hundred dollars. The new pair came back and I wore them for 2 days, two days of relentless headaches trying to see through glasses that blurred the distance and worked in the bifocals if I turned my head just the right way. Of course Eyemart has a no refund policy so I can't get my money back and go somewhere else to get glasses that work. On top of this they made me a pair of computer glasses along with the first pair. The only problem is that I cannot see the computer when wearing them. I paid extra for them, of course. They won't fix my computer glasses until I am satisfied with my regular glasses, so they have been holding my computer glasses at the store. This whole process began in March and it is now the end of July. I still don't have glasses that work and I cannot pay them for trying again and again to get it right.

My husbands 6 month old glasses are so scratched he can't see out of them. We both use the same microfiber cloth for cleaning and my glasses, which are much older, have no scratches. Eyemart Express refused to do anything. The opthamologist said they're made out of cheap material and that's why they're scratched.

Lousy customer service the wait-time is far too long, and the staff are constantly rude & unpolite!

Already wrote complaint, I put in wrong email, it is dmw541@ymail.com

I would never suggest anyone to work for Dr Barnes Eyemart Express especially the location on SW Military Dr in San Antonio, Tx due to first of all the so called manger they have is a socialist pig and needs to learn how to treat his employees like Human Beings. He demands that the employee buy black pants and a collar white shirt at their expense when this should be provided by the company. He doesn't allow the employees to carry around their cell phones which is understandable but why can he carry one and answers personal calls in front of customers too. How Unprofessional for a manager running an optical that is branded Eyemart Express? I have worked in the optical industry for 20 years and now retired but I know people who worked for him and he is has a problem talking to women employees and thinks he's above everyone. I'm just wondering who would want to work for someone of his low stature and how did he get where he did as a manager of an optical? I'm sure Dr Barnes would not like to read what I have to say. I guarantee that I am going to continue to post information like this so no other woman that is thinking of working there will think twice...

I got eyes checked at walmart, took prescription to eyemart express, got 1 pair eye glasses and 1 pair of shades made. the prescription reads: distance OD Spherical +1.75 Cylinder -0.25 Axis 140, OS +1.50 Cylinder -0.25 Axis 010 Reading OD +2.00 OS +2.02. What Eyemart Express made was +2.00-25 x114, +1.75-25x179, +1.75 +175. Took them back to Eyemart Express and was told that I needed a larger frame, got a larger frame, but the problem is still the same. Eyemart Express won't return my money, and there is nothing that I can do with the glasses. I can't see with the new glasses, everything is a blur. How can you help me?

It's not always true that Eyemart Express did all bad. For me everything turned out to be perfect. Doctor is very polite, concerns and professional. My glasses is just what I wanted. It lasts 1 year now with no problems. I'm deffenettly come back and recommended to my family and friends to use Eyemart Express.
A satisfy customer

I got ripped too. Last year I bought a pair of glasses that they recommended I pay extra for special lens because the frame I chose was rimless. I couldn't see out of them when I got them. Took them back & asked for a coating for glare but didn't purchase it because they were going to charge me an outrageous price. When I went back to my eye Dr just this month I found out Eyemart had used the cheapest plastic they could on them & that I didn't need an upgraded lens because the frames were rimless. The glare occured because they used such a cheap grade of plastic. I can un-recommend them to friends & family just as easily as I recommended them. Needless to say, I will not use them again.

hello I placed my glasses order days ago and they are finally ready and the customer service here in Texas on south military this place had poor poor service with attitudes and very rude ya have terrible service and need to have a wake up call and get your things straight photo is of 5 other people just for a pick up

This inquiry is not exactly a complaint...however I am having trouble (on you site) locating a HAVANA TORTOISE colored frame ...FYI my frame size is ...[protected], Also can i purchase only the frames if decide to do just that ?

You need to call Eyemart Home Office with your complaint. The # [protected] and ask for Tracy Marr. I f you can`t get any where with her call the President of Eyemart Express Jonathon Herscowitz at [protected] his cell phone #.