Ezee Flights
Reviews and Complaints

Scam alert! Don't book with this company. This is a scam. Stay away from these people. If you filter all the 5 start reviews on Trust Pilot, only 1 is a verified reviewer. The rest are unverified, and they leverage trust pilot to lure customers when customers are searching for flights on Google. Look at Yelp or Google. You'll find a long history of predatory business practices, 1.3 stars out of 5 on Google. They will collect your money and refuse to book the flight or provide a refund.

30 min after purchasing a flight 9n EzeeFlights via a search on Google Flights Rachel from EzeeFlights contacted me. She only wanted to confirm the names and DOB of all the travelers which I already provided. Once I write to confirm, she informed me this was a one-way $600, which point I asked for a cancelation. The whole interaction took 30 min, and once I asked her to cancel and provided a refund, she said I'd be charged a $600 cancelation fee, 50% of the flight cost. When I insisted on getting a full refund, she told me that I should "think about it" and stopped communicating with me. The following morning, she sent me a confirmation of my booking. She had booked the flight anyway after I asked for a refund.

I have had such a bad experience with Ezee Flights! I booked my flight on the Sunday night and their website said it was available! Hence I went ahead and booked and paid for it. They sent me an email within minutes saying they tried to contact me which they didn't. So I called them only to findout that the flight wasn't available apparently! I asked for a refund and they said it would take four working days! Dealt with Tyler at this point who assured the refund will be back into my account in 4 working days! Called them on the 4th working day and they said it will take slightly longer. Spoke to Derry the supervisor on this occasion who again assured the refund would reach my account by the end of the day or the next day. I had luckily recorded the telephone conversations on both occasions! Today is the 5th working day and there's no sign of the refund. How can these people take other peoples hard earned money! It's so low and ridiculous! I am so furious now and I want an outcome. I just want my hard earned money back. That's all I want. Please please please AVOID these scammers! Keep your money safe. Book and pay slightly more and have that peace of mind. Hope this review helps you. I'll keep updating this everyday.

I had a flight to the Dominican Republic through Ezeeflights and American Airlines cancelled our connecting flight from Miami to the DR. American Airlines was refunding all their customers at the time so I got an email stating they refunded Ezeeflights on 7/2/2022. Well let the nightmare begin. We had a group of 8. 4 got refunded, 4 did not me included. I've been told from Tyler at Ezeeflights 3 times my refund would be processed. It hasn't been. We are 4 months out now. They ignore you most of the time. You're not allowed to speak to a refund manager on the phone. Sounds like money laundering scheme to me.

I made two reservations with them. In one reservation, after I paid in full for the itinerary for confirmed tickets, they told that flights are not confirmed after almost 5 days (just 6 days before travel). They made me to take connecting flights (red eye flights), pay baggage fees. They even did not provide me direct flight to my International destination. They were not at all apologetic. In another reservation, they took payment in full for confirmed flights but did not issue tickets for about a month.; kept on delaying this saying that they will confirm tickets soon. When i checked with Airlines, they said they did not get money from Agent to confirm tickets. After about a month, they asked me to change my travel plan and did not give me any valid option to fly. No one at Ezee flights - rep, managers, supervisors helped me out. They were not ashamed of keeping me in dark about the flights. I had to eventually book other expensive flight. Till this day, I am waiting for my refund. It's more than two and a half months that I booked those flights. I think it is their way of doing business - secure money from client, get higher fare for non stop flights, change flights at end moment; client can't do much about that as it would be last minute change and provide connecting flight option which was anyhow cheaper on the day booking was done and payment was made. They are unethical and unprofessional. Beware of them. DISAPPOINTED ! HORRIBLE EXPERIENCE! STAY AWAY FROM THIS AGENT.

these people took my money and left my family and me stranded in frankfurt with poor service and empty promises when we were supposed to be going to goa. If anyone has had any success in recovering their funds please let me know. This has cost me in excess of £7000 and I feel that these people should be held to account for the sake of all who have been affected and to prevent further scams.