Premier Cancun Vacations
Reviews and Complaints

I have two main complaint about this guy that sold us the vacation package. #1, in September 2020 Cancun Vacation package and 2, Disneyland package in Cali and I paid $2100 to this the same person, Ronel Lechuga/Rafael Pascual in the Philippines and it’s been 3 weeks I haven’t heard or received anything from him or from The Premier Cancun Vacations. Rafael Pascual told me that he will send me the confirmation or booking number directly from Premier to my email. I have trusted this guy given that my friend’s family had a good experience buying the package from Premier Cancun Vacations when they went to Cancun Mexico in 2013.

I attached to this email the receipts with booking number that Rafael Pascual sent me for the Cancun package in 2020. We would like to use it supposedly before it expires but lil did we know the booking number wasn’t under our names. I also attached a receipt of payment for both my brother and myself sent to Ronel Lechuga a total payment of $1300, $800 for me and $500 for my brother. Rafael deleted the receipt he sent to brother via FB messenger therefore I cannot provide the receipt.

The person who sold the tickets to my friend and her family is the same person whom I purchased the ticket from.

Until now he is freely roaming in facebook as if he didn’t take money from me or who knows with a lot of people already and he need to stop.

Hello,

My husband & I bought a package on Nov.29, 2019. Less than 3 months after, lockdowns were annouced due to COVID 19. Forward 2022, I received a phone call from Alex Ortiz asking us to pay additional fees just to extend our plan and not lose our investment on this vacation. I asked to speak to a manager or a supervisor and he says that there's no one else but him. All I have to do is pay and that's the best he can do.

COVID 19 is not your fault or mine. To ask us to pay extra just because we cannot travel as soon as the borders open is ridiculous. I have an 83 year old father with Alzheimers and an 81 year old mother who just moved in with me to be taken care of. I cannot just travel unless the situation is much more controlled as I do not want them to be jeopardized. I'm sure everybody has a story to tell, and that is mine.

Please extend our vacation package with no extra charges. It does not make sense to pay any extra as this was delayed due to a pandemic.

I have attached a copy of our booking.

Appreiate your earliest response.

Thank you,

C KS

this company has taken out money from my account and never sent me information. the sales rep Jorge Nunoz booked a flight with himself . he never provided flight information or hotel because he never booked anything. he also charged me in Mexican currency so that fees are higher. i will now report them to bureau. do not use this company. the flights placed left me myself and daughter alone and he placed a flight ticket with me, myself and him. now he will not answer calls or emails and state. i am now having issues with getting money back or correcting problem. please beware this is a nightmare..DO NOT USE! ITS A SCAM!

I was introduced to this lady by my friend through phone regarding the vacation packages in Cancun 3 years ago. And promised that our kids will be free, they were 12 and 15 that time. And then as I received, the contract it says that children is free under age of 12 only, I confronted her she said just don't tell the staff in the hotel, are you kidding me?! Do you think they gonna believe? And then she said I need to pay for them that is almost $300 each WTF! This is lady is a scam and the company I asked for a refund t no response, and keep on calling me for referrals and If I want to extend my contract because it expired so another $200 ! How are we going to use it if we need to pay for our kids that's more than a regular vacation packages. I even told her they need to make a refund since a lot of tourists has been killed and sick in Dominican Republic who the hell will go there for a vacation?. This company and their staff are all scammer. They promised a lot. She even uses fake FB account posing as this pretty latina girl claiming she's half Filipina but all her pics were in other country. I wish the owner of this pics will be notified.

A person named Aleyna Perez called me and encouraged mw to buy the package.All of a sudden becausw of her charm and being talkative, i was hypnotized by her selling tactics.At first she told me that the package is good until 2yrs but when i saw the ack it's only good for 18months upon purchase.I She even asked if i can recommend her to my friends and i did!Some of our friends got the package too and we are all ended up a victim of this girl! I even ended paying additional $200 because our package is getting to expire.This kind of selling tactic is really bad!They will do everything just to sell!I hope this would be a lesson for those who are planning to get a package.

Seduced by a young pretty Filipino woman on Facebook into purchasing a trip to Cancun at the resort listed in this complaint. It's the identical resort, price and bonus trips. It's called GoCancun.
Only difference is they're trying to get me to purchase another trip so the Filipino girl can make her quota and travel to the US to be with me.
She and her boss, last name Jhey, tag team you with Facebook messages and phone calls. They feign interest in your life and Facebook posts. They post spiritual messages about God and how lucky they are to be living in paradise.
Same $898 trip to the Laguna beach resort and ocean spa resort.
I was told by the seductress that it was a package for her mother to visit but she couldn't make the trip.

In 2016 I received a call from Chelsea Panganiban she offered book/buy a vacation package going to cancun mexico. At first i said no but she constantly kept calling me. She even called me when it was very late in Canada, which made me very upset. Later on, she finally convinced me to buy a package, and then the year following (2017), I bought another package for my two kids, husband and I.
June 2018, I called her and told her that I wanted to use my package. I wanted to leave on December 22, 2018 and come home on December 29, 2018. She called me back and told me that she would call the reservation department and book the resort. I had given her all my credit card and family information thinking that she would book it for me. I waited for the reservation confirmation for a very long time, but I never received a call back. This October I finally decided to call her back due to waiting for such a long time... I then found out she never booked my family for the vacation by calling the hotel myself. They told me the hotel was fully booked during the time my family and I wanted to go.
My husband and I had already filled out vacation requests at work... I am beyond upset and extremely disappointed at Chelsea a.k.a. Mae Chels Pangilinan. She promised me 4 free air tickets if I would recommend more clients to her. I recommended many people to her thinking she would do everything she promised to. She ruined my family vacation for Christmas! My kids are heartbroken.
How could you let one of your workers to do this to a client. I was patient with her the whole time and I can't take it anymore. I am so stressed out. I am hoping that the management would be able to help me out, or at least reimburse me for everything I paid so my family and I could go somewhere else this Christmas. I would also appreciate if management would do an investigation on this because it has ruined the name of "Premier Dream Vacation." I will be sure to tell my friends and family to not use this company AT ALL. This employee is a big SCAMMER and a big LIAR!

We received a sales call June 2017 sounded to good to be true but we really needed a vacation. I am a cancer survivor and my husband was diagnosed with MS so we were really looking forward to it just trying to find the right time then we hear the horror stories of Mexico so getting nervous tried calling to get our money back. We paid $1097.00 probably not a lot for some but its a lot for us to part with when we called they had a recording and hung up very upsetting to lose that much money when you have a lot of other bills to pay please help.
[protected]@aol.com

Package includes:
-all inclusive - Cancun (no air fare)
-Orlando, Florida - hotel and breakfast
- Bahamas cruise

I am writing to express my disappointment with this company, distributors and all the other agents in sales and reservations.

I have purchased this package through a girl named Sabrina Morales she says works for Mexican Reviera Resorts. My first encounter with Sabrina was around February, she'd keep calling and calling me but I refused to take the offer as she did not have all the information I want to know about the package.

I approached Sabrina early March to ask if they still have the package she was offering before and said yes. This agent was lacking information about the 898usd package and never mentioned that it is non refundable. She never mentioned non refundable all she said was fully extendable and transferavle. Before I booked/purchased, I asked her for the list of hotels and it's amenities and she said she'd email them to me. Sabrina never emailed me a thing.

So then I purchased and got the receipt and saw Premier Cancun Vacations as the header on the e-receipt. So then I went to google and searched premier cancun vacations and read so many bad things about the company. Not once that she'd mentioned about premier cancun vacations. She only told me that theyre just the ones giving out the receipts. I asked Sabrina so many times the name of the main provider for this package but never said anything or answered this question. After reading all the reviews, I was very hesitant now to push through this deal even though I have paid 898usd already.

However, Sabrina kept telling me it would be fine. I gave Sabrina my travel dates which is April 16-22, Sabrina Morales never said anything that hotel booking must be made atleast minimum 60 days before travel dates. When I called reservation and spoke to JR, he said no availability on the dates I wanted at the Ocean Spa hotel and only available in Laguna Suites. I do not want to stay in Laguna Suites as theres really nothing there. Only 1 restaurant for the whole week? I wouldnt want that. Also, originally Sabrina gave me about 4 hotel choices and only to know that the only choice we have is Laguna and Ocean Spa. Clearly, these are misleading informations.

At this point, my stress level reached its maximum. I do not want to push through with this package anymore. Vacation turned into a nightmare. I am requesting for a refund, even though it says non refundable, I still want a refund! Whatever it takes, you have to give me my money back. I dont care if you charge it back to that agent Sabrina Morales who clearly did not know the job well.

I'll be waiting for your response and action on this one.

My friend from Chicago and I, from Las Vegas were victims of this scam cancun vacation. Claire Garcia befriended my friend on facebook and started selling my friend the package. At first, she was really nice and friendly. She even mention in our conversation "God bless you" and "I love you" which is weird. She said that the package include a 7-8 day stay in a five star hotel which we later found out that it is not. All inclusive with tours included, yacht rides, and free transportation. My friend took the bait and was promised that if she added more people she would receive a free Bahamas cruise. She paid the gal $1098 and called me. She said that I have to pay right away so that I will receive a discount for my airfare and the package. Since I trusted her and thought she was a close friend of the gal on fb, also found out later that she's not, I paid $1098 also. Claire then transferred me to her supervisor, and another gal which took my payment then to the guy that talked so fast that I couldn't even understand what he's saying. I asked him to slow down and talk slower but he kept on talking fast. That left me so confused and doubting. They also told me that it was non refundable. The fb gal started calling me and asking to ask my friends to join but my husband had some doubts so we just told her we'll do that when we got home from vacation. I asked her if there's a bait or a Time Share and she assured me that there's none of those. The gal was also insistent that we buy the airline tickets from them. My friend send $1000 to the Philippines via western union to the person she didn't even know because the gal said it's cheaper to buy the tickets in PI. That gave me a red flag so I just said that we would buy our own tickets. Moving forward, we were waiting for our hotel itinerary for 2 months and we got nothing. I couldn't buy my airline tickets since we don't have a booking yet. We've been talking to Claire Garcia and Maricar Luna which is her supposed to be supervisor but they stopped answering my calls because I kept on asking them about our booking, but was still in contact with my friend and telling her that everything is booked. So we both called the Premier reservation and found out that it's not booked at all. When we tried to book, customer service said that there's an additional $228 a day to book the room that we wanted. We were mad. My friend called both of the gals but they are not answering anymore. The money that my friend sent to the philippines for their airfare was gone. Claire's fb was disconnected also.
My suggestion to people who wants to go on vacation to Cancun to book your own instead of buying a package from unknown company. These people are scums, liars, and cheaters. I'm Filipino myself and I'm disgusted and embarrass from what these people are doing. I attached a picture of the email they sent me.

Our friend adviced to contact Justine Jay Romano, regarding vacation in Cancun Hacienda Tres Rios. Upon conversation Justine told us that we'll be staying in Hacienda Tres Rios for 8 days and 7 Nights All inclusive and he will be the one to make a reservation for us. He also suggest that we'll be getting tour packages included in the price and he'll be our guuide upon arrival. He said what included was 6 days of activities and gala dinner. I asked him if there's a mandatory timeshare presentation that we have to go to, he confirmed that there's none. After booking was done Justine become unavailable, after we requested to book the hotel for us he become continiously busy on the meetings and not able to call reservations. After one day of waiting I received a vouchech from Premier Cancun Vacations ( ID:[protected]) stating that we booked with them and for the different hotel, plus we have to attend presentation as well. There's no mentioning of any kind of tour activities included.

After getting back to Justine he said that everything is alright, and he'll take care of us. However after he suggest me to call to reservatins myself. Nubers he provided : one was for Direct Tv another number was not working.

Attempts to contact Justine was not successfull as he's alwasys on meetings now. We obviously got scammed for 1098 US. Amount been caherged by Easy Cancun Vacations Benito Juarez. This person has no moral nor ethics. He will LIE IN YOUR FACE and then throw you and your family with 1 year old baby with no remorse.

I want to WARN YOU NOW, ecpesially Philipino nationals you are the point of interest of this scammer.

He'll try to sweet talk you into this scam to get in your pocket and still your money.

There was another story about this dude /link removed/
He mentioned to other person that his mom was sick and he will not able to meet person in the airport, well I wish to this guy that his words become true and want to remind that all you do will come back to you in double power and your karma will follow you.

His phone number [protected]

Premier Cancun Vacations I want to get a refund for this package or get what I was promised.

This premier vacation company has been calling me day and night. I am fed up. The calls are driving me crazy.When I tell them not to call they automatically hang up in my face. They have been calling me non stop since January 2017. It is now June 2017 and the calls continue. I am filing a complaint and I I am recording the calls, and I am getting an attorney.

I was cold called the morning of 5-12-17 while caring for my 5 year old son and 3 month old niece. Of course the vacation offer sounded like a great deal. ( I'm having a melt down here kids are stressing me out lol. Visualizing myself on a beach sounds great). So I accepted the offer. I spoke to my fiancé. And we'll he was furious with me. I am a stay at home Mom who just maxed out her credit card on this $1298 purchase.so you can see why I am in trouble. I called the customer service number back within 10-20 minutes of the offer trying to cancel. I was told I was not able to cancel. The Trip was nonrefundable. However she did say she would call me back in 10 minutes. 2 hours later no call. So I called back a 2nd time and that person hung up on me after trying to transfer. Called again and waited awhile for some someone to answer.I'd get a couple thank you for calling premier Cancun vacations hold please. Spoke to someone again told them my issue was placed on hold for a long period. Then call was dropped. Called back AGAIN. Anyway you get the idea. This was frustrating. Went around and around with another lady she agreed to cancel my package. But wants me to pay a 25% penalty. In order to receive the refund I must. Sign a a form and along with a copy of my drivers license. Which I find as odd considering my ID was not required for such a large purchase. All they wanted was a rushed answer and a credit card. This company preys on people's impulse To buy. You have to answer while on the call or offer will no longer exists. They know what they are doing and it is wrong. If this is such a great deal then. Then why can I not cancel. Give this offer to someone who actually wants it. This is wrong. All I want is to cancel and be refunded in full . 659253002I can understand a penalty if I waited more than 24 hours. But I called back literally 10-20 minutes later. Note to self and everyone out there. If someone ever calls with a offer you have to accept right away. Don't do it. Chances are your making a mistake. It's a scam some way or another.
Cancun vacations Jezebel .[protected];3538

The claim is about Misleading Information on Bonuses/Extras offered within the Package where the main product is 5 days in Cancun resort with obligatory Time share presentation.
When promoting on the phone, they said that all the Bonuses/Extras were Included in the package price (and even didn’t mentioning other fees). Next, in the written Purchase Confirmation (after having charged us), they mentioned “other fees may apply”. When we receiving the Certificates (after Time Share presentation), it appeared that Dream Week Vacation was just offered with discounts.
We think it’s Misleading to promote something as “included” while it’s just offered with discount.
We sent a letter to support of Premier Cancun Vacations regarding this issue but they answered that it was their partners’ responsibility and they are not responsible for any Bonuses/Extras no matter it was Premier Cancun Vacations who sold this offer (and charged us). We consider the way Premier Cancun Vacations sells its Packages fraudulent

Today I received a call indicating that I have won & qualified for a trip to Cancun & Orlando due to me having a credit card & over 25 of age. So right off I was already concerned with this deal.

I went ahead & listened to their spill, first spoke w/Debra @ 3400, for whatever this is worth. After telling me everything that I could get for just south of $800, 2 trips for a family of 4. She then puts me on hold & then a guy comes on & says he is the Director of something & didn't get his name.

I told him that I was hesitant of the phone call & I don't know if this was some type of scam. He says we would have told you we would include airfare for the same price if this was a scam. I proceeded to say if this is a deal your company is offering, this offer should be available anytime & I wanted to check this out to ensure this wasn't a scam before I gave them $800.

He then says well let me make this easier for both of us, he says bye, then hangs up. TOTAL SCAM, DO NOT FALL FOR THIS !

One tuesday afternoon, a filipino rung me from cancun, mexico (I she told me) and said that I was selected by their company as referred by my previous to travel in us and is the first from australia. She explained all about the vacations in cancun and orlando... Blah, blah, blah... The vacation package actually must cost $us5, 000, but because it is an offer for me and my family and it cost me only for $us798.00. For me, it was too good to be true. She was very, very persistent. After two hours of doubting and convincing, I did not know how I said yes to her. Silly me, then, she asked my credit card number but I was hard to get when regard to my credit card. She asked for $250.00 as deposit and the rest will paid in 3 monthly instalment payment. I know that I will not be able to refund my $250.00 but I can stop them taking the rest my money from credit card. After that day, the young lady keep on pestering me every morning at 8.00 and asking for more names to be referred to her and be scammed. The name of the young lady is eleyna perez and she is on the facebook. She wants to befriend with me on fb but I said "no". I have a booking number of my vacation with them if you need proof and the detail of my vacation and payment is there.

I had a lady call me on my cel ph& pester me for over an hour, she said her name was Rebeka(who i could never get a hold of again after that.)she told us the hold trip could be canceled if for any reason we needed to.due to my husbands job, we liked that idea.well seems like we got scammed, I've tried canceling&they say its nonrefundable.after we gave our credit card# they send us a pkg in the mail& there it also said nonrefundable, why couldnt she tell us before I gave her the credit card #? We are asking please to give us back our money.we can not afford to loose $700.due to my husbands job we cant make it on this trip.

I bought a vacation package that included a trip to mexico and a trip to orlando. We took the trip to mexico in october and would like info about the orlando trip. No one calls back... Week after week I phone to no response... If they wait long enough, my time will be up to even take the trip. Maybe there is a method for thier maddness, but it's just making me mad.

I got a call while I was working and the recording on the phone had said that I had won 100, 000 air miles. I was then transferred to a sales representative who went on about what I had won. I told him to get to the point and tell me how much money this is going to cost me. He did not answer me, but kept talking. I listened to him and could tell he was reading off of a script. He was saying that I was 1 out of 100 people who had won this package today. They finally told me it was 689.00 plus 69.00 and 30% hotel taxes... It was funny when I seen them call my boss 2 days later to try the same thing. So, they just lie to get into your pocket, I wouldn't trust them.