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Reviews and Complaints

Good day.

My name is Ntshimo Papa-Cherokee Seleka on Facebook. My email is [protected]@yahoo.com my cellphone numbers are [protected] & [protected].

On Thursday 24th November. I tried to login to my account and my account did not allow me to logging. When I try to do a forgotten password it goes to some Hotmail email which I've never used a Hotmail. I need help to recover my account logging. For what I know my friends on Facebook could be scammed thinking that it's me in operation.. The recovery code is also sent to the cellphone number that I don't know

My account was disabled over a year ago I had been ill, and my wife became ill so I didn't go on face book for 6 months. when I did try there was no recourse to

resolve the issue. where in our 80's and would like to know why? and be reinstated. All we ever did on face book was to see what our friends and family were doing and let them know what we were doing

John

I wrote a previous complaint and received a fake email back from "Facebook" stating that I had been assigned a "special agent" to assist me. The grammar and punctuation were not correct and it gave a fake Facebook email that I was to reply to.(photo attached)

My account has been hacked. It happened Nov. 1st and I disputed it Nov 2nd. It has completely disappeared and I cannot get in to Facebook at all. I disputed the claim that I did not comply with their rules, sent ID verification, and received back instructions to reset my password several times. None of the resets worked. I am locked out and if I attempt to get into Facebook, I get the following messages that are attached below.

I have sent several emails to [protected]@facebookmail.com bc that is the only working email address that doesn't come back to me as unsent. I get no reply, no help, and have no way of corresponding with Facebook to give them this information.

I continue to get email notifications from Facebook, but when I try to open them, I get the same pages as attached below blocking me. The notifications are for birthdays, postings of friends, and messages from Facebook letting me know that I haven't responded to my messages or notifications. I am also receiving emails from Facebook Meta Ads Team informing me that payments for my ad account have not been made and therefore my ads are disabled.

I do not place ads on Facebook nor do I have a business page on Facebook. Whoever hacked my page is attempting to place ads, but cannot access my bank account or credit card.(thank goodness!) I have also attached photos of these.

I am now receiving emails from Facebook telling me that I only have 8 days to finish the steps to disagree with their decision even though I did all of the steps, so apparently none of that reached them either.

A friend attempted to go to my page, apparently right after it had been hacked, and she told me that my background picture was changed and the language was foreign(possibly Vietnamese or Arabic). My profile picture was also changed to three men in foreign clothing she couldn't identify the language or the clothing. However, now, no one can even find my name or my page if they search for me on Facebook.

Thank you for your help.

Hallo Facebook

There seems to be a deployable misunderstanding concerning my Facebook

Account ([protected]@gmail), which has been locked a while back.

My name is Poul Langemark, and I am a Danish citizen, who has been living in the Philippines since July 2001.

My present address is:

Sitio-Nabalabag,

Barangai Nabago,

Zamboanguita,

Negros Oriental,

Philippines.

I have attached picture-scanning of my ICR-card, back and front, as my proof of living on this address, as annex A and B to this complaint.

It should be noted that I since 2014 have been without internet, because the only provider with coverage in my area (Guavatel) went bankrupt at that time.

On Feb 26, 2021 I applied for a job in Qualphone, Dumaguete, and was shortly, while the training was ongoing, online via a Wi-Fi in a house further down the road, which already had access to optic fibers.

During the training I was told that it was a requirement to open a Facebook account, which I did. I believe I made a mistake by not putting a picture of myself there, but of a monkey, which I later, after having studied your rules, have understood is not allowed. I was not aware of that, since I seemed to remember that back then, when I last had a Facebook account many years back, had several friends that for extended amounts of time did not display their pictures.

It turned out that the Facebook Account was of no import for neither training nor work, and I only used it occasionally to communicate with my sister, who at that time was hospitalized with severe sickness.

Not long after the training, all work at the call-center was converted to homework, but I could not comply, because I still did not have access to internet in my home. I tried from the house further down, but was informed by the company that the environment was too noisy, which was quite true.

After that I had for a long while to stay in my house under lockdown and await a government vaccination program, before I was able to go to Manila to renew my passport, which in the meantime had expired.

I have attached as annex C to this complaint a Cash Transaction Slip that proves that I in advance had paid the expenses for the services at the Embassy worth 8,188.00 pesos via BDO Bank, Dumaguete.

I have further as annex D and E to this complaint attached xerox copies of my Itinary and its receipt that proves that I actually purchased a flight-ticket and went to Manilla on March 28.

My application, fingerprinting etc. in connection with the renewal of my passport was made on Tuesday, March 29, 2022 at 11:00 at the

Royal Danish Embassy.

11thF 11th Corporate Center,

11th Avenue Corner Triangle Drive,

Bonifacio Global City,

Taguig City 1634

A little more than 3 weeks later the said Passport was issued to me in Cebu City by

Rosita Soriang

Consulate Assistant

Royal Danish Consulate - Cebu

c/o Romulo Mabanta Buenaventure Sayoc & de Losangeles

Unit 1204 Insular Life Cebu Business Centre

Cebu Business Park

6000 Cebu City

Tel. no.: (+[protected]

Fax no.: (+[protected]

I have attached a picture-scanning of said passport as Annex F to this complaint.

About two month ago an internet-provider finally had laid optic fiber all the way up to my house, so I could get online, and it was only then that I noticed that my Facebook had been closed.

Sometime after that I - following Facebook instructions – attempted to reopen my account via an Android belonging to a Romnick Francisco , who lives about 3 kilometers further up the road in upper Nabago. Unfortunately, my simple push-button cell-phone without neither digital nor picture scanner nor internet had namely stopped functioning, so I had to ask Rominick to assist me with the scanning of my passport with his android.

It was actually Rominick and not me that did the scanning. He is a very switched-on young man who is assisting me with some EDB-issues that I have found hard to handle myself, since I after so many years without internet have become somewhat unused to it, and furthermore cannot see so well, because I am very long-sighted.

I can, however, assure you that neither Romnick nor I have undertaken any criminal activities nor anything revolting via Facebook Accounts whatsoever.

I can, furthermore, inform you that the company I for a short while was working for - according to what I have been told - had an incident, where two employees in co-operation had gathered sufficient information to rip a clients bank-account, whereupon they disappeared to another address on another island, which is quite easy here in the Philippines - a rumor that might be substantiated by the fact that the company's employees, while I was working there, were forbidden to bring ball-pens, notebooks or cellphones into the inner recesses of the workplace.

I have, however, no knowledge of any suspicious activity via my own Facebook, and don’t know who have had access to it aside from my family.

Our efforts did, however, not result in the opening of the account.

I cannot follow the last advice I was given to reopen the account with a cellphone I have used before, since I have never locked on to my Facebook via a cellphone. I do not have a phone with access to internet, because I cannot use it, since I am too long-sighted to see the small figures on the screen.

Furthermore, I cannot, as suggested, lock on with a computer I have used before, because a couple of weeks ago - when I was ready to start looking for work recommended to me by the mentioned Romenick - my computer, which has worked perfectly since I bought it many years ago, suddenly packed up, so I had to put it in for repair: corrosion of the motherboard, which had to be exchanged.

The reparation was made in a computer-shop called Algorithm on Daro Higway, Dumaguete, Negros Oriental.

I have to this complaint as annex G attached a xerox copy of the receipt.

I can further assure you that no-one has attempted to access my account with my password, as insinuated in your 'Critical security alert for [protected]@gmail.com', since no one knows my password but I.

It’s probably because I have become a bit elderly here (I am 66 years old), and somewhat easily confused, so I admit I panicked and desperately tried various ways on my own several times.

So, what can we do to resolve this situation?

If I have to receive anything via sms it has for the time being to be to another phone (+63-[protected])

As further proof of my identity I attach photocopy of my Birth Certificate, front and back as Annex H and I.

I get banned for violating the community principles, and when I report a completely identical case, it doesn't count as a violation. Please check the announcements I made and the responses of the Hungarian FB team. I have the feeling that the ruling falls under political judgment. Several times I deliberately made similar statements, for which others were not punished, but I was.

Istvan Kurucz

[protected]@hotmail.com

Hungary

P.S: I am writing to you because I do not trust the Hungarian FB team.

Tried to get into my account tonight. I couldn't. I was accused of making a statement to someone in a post that I did not say. My Gramybear account was hacked so I started over with Donnajean Sherrard. All of a sudden I am having trouble with this account too. Facebook is inundated with hackers and catfishing and it's getting worrisome. FB claims that I said, "Burn 'em to the stake". I did not make any such comment! They tell you what you did but won't let you explain as if they don't care and don't want to hear it. They claim I'm just getting a warning but if that is the case, why can't I get into my account via my laptop? I use my laptop the most under Donnajean Sherrard, and my address is [protected]@gmail.com. I also sign in with the two methods where they call my text me # which is [protected]. I am really getting tired of feeling like FB does not care about the people who spend a lot of time on their site. I am a 70-year-old disabled woman. I don't think I am much of a threat. In fact, with all of my health issues, I'm sure of it! The biggest threat I've ever made is to tell the kids to clean their room. or else. If FB chooses to not want to work with customers who are there a lot, then I can find a lot of other good sites to spend my time on. If they don't want me on FB, say so, but don't offer phone numbers that are useless and no one who ever answers questions or complaints. I

sir

my fb account blocked today and me and my friend can't see my account. when i login my account then i see a blocked option and fb [censored]e show me confirm your identity. i open my account my nick name. and my document name different. my fb account name is mr-Sameer gaur and my document name Muttlib. my fb account mobile number is [protected]. sir i request you please unblock my account.

Dear team,

I had lost my old phone which in that device active my aacount

Now I have been taken new phone while I am going to login my account

Am getting error :

We don't recognise your device

We can't match the device you're using to the account you're trying to access.

How to try this again

So dear team please help us to login my accessable account

On November 19 someone in Ghana hacked into my account and made some posts that went against community guidelines. It was a scam to get my debit card information, because right as I was being locked out of Facebook for going against community guidelines (even though it wasn't me) a window popped up from "Facebook" asking me to update my payment information. And sure enough, charges were made to my bank account that also weren't from me. I saw the email from Facebook saying it looked like someone accessed my account, and also I disputed the decision to lock me out. But it's been several days and I'm still unable to use any of my Meta accounts or pages. Please restore my accounts! I'm sure you can see from my history that I don't go against community guidelines, and I've never been to Ghana!

While I was @ work on Sunday, October 16.I believe my account was hacked. I have not posted anything since,Thursday,13 Oct. Which was a thank you for the Birthday wishes. I have tried several times a day to contact Face Book,I either get a computer generated response, or notifications that with COVID they are short handed & can not review my account at this time. With my Birthday I kept getting "pings' on my phone, you can image how many posts go with a Birthday, and while at work, I can not stop working, to look at all the posts.(Stupid me) When I got home I had a notification on Messenger, which said 2 posts were against "standards on nudity or sexual activity"( I have attached a copy to that notification) I didn't understand what 'posts' since my last posts was of my Birthday dinner( food only, on 10/12) and a Thank you on 10/13. The notification appeared like I should be able to follow it, or at the very least look at the offending posts,but no..I tried for hours to click on the arrows that did nothing but spin..and the blocks to the left, were as you see them...nothing. I then tried to sing into my account on my home computer, and got the Notification that my account has been "permanently disabled" I followed the links to contact them, submit my drivers license..I then get the other notification that they are too busy to review at this time. I keep trying, in the morning I get an email asking if I had requested a password change,I did NOT, and I reply to the email telling them I did NOT request this change. I have replied several times a day, to which they reply..too busy to review at this time, try again later..I have asked to have my page reviewed and notice my posts over the past 15 some odd years, and all of them are good posts..I have asked them to check the IP address of the "bad' posts.( I have read the rules of conduct and I know that they can review my page, and that they can see an IP address. I'm trying to report my page hacked..and no one seems to realize that I am a victim and have not posted anything wrong. While COVID has me working 12hours a day,I so understand shorthanded..I am away from a computer the majority of that time. I cant understand why someone will not at least look into what happened while I was at work that day.

Recently, Facebook ads, send a very sexually provocative and offensive message to me under the heading "Something You May Like". I have screenshots. This was after I was warned that a Joke Meme was me soliciting for payment for sex (which was so wrong and off-base) that it was obvious it was a joke and not a solicitation for sex. I disagreed with the decision which was never reviewed or responded to.

A few days later, this sexual degrading ad came which originated from Facebook itself in their ad feed.

I screenshot the ad and reposted it to my feed stating that the "Facebook algorithm got it wrong again!" I also showed that the ad was plainly from Facebook and today I was warned and my Facebook account shut down again and they cited the content of the very ad that they had sent me. I once again disagreed with the decision and now my account is suspended again - this time for showing my followers the information that Facebook itself sent me.

I have been trying on my new computer to have access to my facebook account with no avail, I sent pictures of my drivers license e mail address and pictures of me help with my account it is the way I communicate with my grandkids help help my generator code does not work I have sent many msgs to your help page still no help Randee Wright just please allow my account on computer to go through, I have been a member of facebook for years, this is a new computer my address is 14524 Campbell Posen IL phone 3 is [protected]

Can Facebook bring back live chat support. It is a nightmare (impossible) to get a hacked account restored. A lot of these accounts that get hacked, like mine are business accounts. Facebook as become incredibly frustrating.

They earn enough money, so give better customer support, instead of support that's confusing and sends you on a wild goose chase, just to get you back where you started.

Basically, I have had enough of facebook, it just to risky, with hackers and no support and now use other options.

Several of my Facebook friends received another friend request from an account that is posing as me. I have already changed my password on 11/14/2022. I am requesting that you remove the fake account. I have attached the photo that the fake account is using. Please remove this account as soon as possible. Please email me when your corrective action has been completed.

Thank you

Gregory A Burke

[protected]

[protected]@netscape.net

or

[protected]@gmail.com

Hi meta,

I think ia is having bugs recently and meta inform me that my website is not approved for having ia then it will send traffic to the mobile site. But the problem is I still have instant articles without ads.

System not allow me to appeal via the appeal form because there is no violation. I just followed the fb instructions to review and reset all settings but unfortunately the web url cannot be recovered.

I deleted the approved url then submitted it again, but the web url cannot be recovered after then.

No one from meta team willingly to solve my problem after the deletion.

Please accept my resolution and approve my web url.

Page : https://www.facebook.com/Marotify

Website url : https://www.marotify.net

Please help.

Best regards,

I have 300 friends on Facebook. 3 weeks ago, my personal Facebook page for 2022 was shut down. The other pages available are from 2013 & 2019. I cannot write to my friends on Chat. I cannot call them. I cannot post a statement on my home page. In actuality, I cannot do ANYTHING on my Facebook page. This is a big problem, because my Communications System has been interrupted. I was not doing anything wrong!

My account number is Grace Basiyao Chipofya , i found out some few days ago that my account got disabled.

I would like to from your good office to please consider opening my account please.

I use this account for my office customer engagements as my company name is Telekom Networks malawi

The email address which i use on this account is [protected]@yahoo.com

My username is Grace Basiyao Chipofya

Thanks in advance for your assistance.

I just checked my debit card statement and saw about 6 to 7 charges taken from my account by some FACEBK account on 7th November 2022 between 1:42am and 3:29am. The amounts range from US $1 to US $100. I did not authorised any of these charges. I do not have anything on Facebook that I am paying for.

These are the transactions:

$0.00 at FACEBK ADS at 02:40 am AST

$1.00 at FBPAY WRK9 at 02:42 am AST

$100.00 at FACEBK 9ESWEJKCV2 at 02:45 am AST

$3.00 at FACEBK XKBKGKTCV2 at 02:47 am AST

$15.00 at FACEBK YRD8YJXBV2 at 02:50 am AST

$12.00 at FACEBK AGD9BJ3DV2 at 02:53 am AST

$18.00 at FACEBK 8RNN5KFCV2 at 02:58 am AST

$5.00 at FACEBK P8GULJ7CV2 at 03:29 am AST

Someone hacked my Facebook page and changed my email and password as well as I think they changed the phone number too. My initial email was [protected]@yahoo.com and phone number was [protected] I have always used my iPhone and iPad to go on my Facebook page and the person has been adding nasty pictures and Saying im moving which is a lie and trying to sale furniture. My friends have been upset

There is a person that has taken over my account that has the picture of my face. I have tried to report this several times and nothing is being done. Now this person is asking my friend for money and is being a fraud. Pleasemake this account go away. my real account is the picture of my dog and i keep getting notifications that I cannot comment , but i have not done anything wrong. Can you please help me straighting this out.? Thank you so much ! Carma Gifford