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4.3 23 Reviews 1396 Complaints
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Facebook Complaints 1396

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T
10:12 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Your crappy website is too hard for older people were not computer nerds

I'v been hacked, i'v changed acct. Now I cant even get help I tried cust. Support they didnt do a damb thing to help me then asked if they can do anything else without fixing my problem my name is timothy nye, my email is [protected]@gmail.com not grampofnyes my phone number is [protected]. Your the computer experts fix my acct. Im on here several hours a day. I live on a disability check its not much, if internet wasnt in my rent I wouldnt have it I cant fix this its up to you just tell me what you need from me ty

Desired outcome: close 2 old accts. ,make my e-mail [protected]@gmail.com and my password is Spikeangel1 i'd like to keep the acct. i had yesterday ty

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E
2:37 pm EST
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Facebook Why my account was disabled

My account was disabled in Mat 2022.
I have tried to find out why it was disabled.
I have never abused the service. I never used foul langue
I enjoyed it as I could be I touch with my family and friends.
My old email address was [protected]@yahoo.com.
My new address is [protected]@gmail.com.
I DON'T HAVE TEXT SERVICE ON MY CELLPHONE.
I don't have caller id on my landline either.
Elwin L. Geer

Desired outcome: Get me back on Facebook

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R
2:25 pm EST

Facebook Facebook

My account at Facebook was frozen, for a fifth time, on 8/09/2022, Today is 12/26/2022. They do not say why my account was frozen.

I have tried to follow their instructions but that never works. They want documents that are not their business. This classified as social media but that must be the Facebook version of it. They have a contract with their users that they ignore. Unfortunately, we use FB to stay in touch with friends and relatives. There is an implied if not a factual contract between users and Facebook. Facebook has not met it’s side of that contract

Desired outcome: Please allow me to use my account

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H
7:15 pm EST

Facebook Bans for speech that does not violate FB community standards

I have had two recent 30-day bans for comments that did not violate FB community standards, which I think could form the basis for a lawsuit. I’m not registering a complaint about violation of my right to free speech under the First Amendment. I’m saying FB is targeting me for no reason. If FB publishes community standards, it should follow them, but it doesn’t.

Desired outcome: Reinstatement of my ability to use FB Aas it’s intended to be used, I.e., in an interactive manner.

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1:18 pm EST

Facebook Facebook

My account at Facebook was frozen, for a 5’th time, on 8/09/2022, Today is 12/25/2022. They do not say why my account was frozen.

I have tried to follow their instructions. First is to reproduce a series of characters that are not that clear. Then they send me an email to confirm it is my email, however they sometimes cannot do that. If you succeed at that then they go through a list of documents that they want me to upload to prove I am me. I have tried to do that, but they do not have the ability to handle it. And they do not need to have that personal info. This classified as social media but that must be the Facebook version of it. They have a contract with their users that they ignore. Unfortunately we use FB to stay in touch with friends and relatives. Thanks FB

Desired outcome: Please unfreeze my account

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J
11:46 pm EST

Facebook Blocked me from market place

I want to know why I am blocked from market place, you say that I violated your policies, but I do not have a sellers account, I never even applied for one, I have been using market place to look for a mobile home, only, I do not have anything to sell. I do not own any guns, or drugs, or anything of that nature, I hate guns and drugs, I don"t even drink alcohol.

Desired outcome: allow me to be on market place again

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B
12:28 pm EST

Facebook Being restricted for violating policy

First off, I would never share anything that have children involved in it, let alone pornography. That needs to be removed from my account immediately, as I did not do what you're saying I have done. There are a lot of people on FB that are getting their accounts hacked and sending information as if they were that person. According to the message I got when trying to send a message on FB, I was restricted for 4 days from sending any messages. This happened on the 20th or the 21st. Now, I don't rely on FB as my life, nor do I rely on FB for news simply because there is no reliable resource. I do my own research and if I find something of interest that I think people should know about, then I share it on my timeline. Nothing that I have shared resembles anything that FB is accusing me of doing, but yet I am restricted from sharing information with friends of mine. I have been on FB for many years and in all these years I have never shared anything that has to do with children. I am a father that just so happens to have 3 children of my own and 6 grandchildren, so why on earth would I share anything to do with children? I never would and I never have done that, so I want an investigation into who posted that information and I want to make sure that this doesn't happen to me again or anyone else. As stated above there have been several of my friends' accounts that have been hacked and have been sending out messages as if it were them and it wasn't, so I am going to guess that is exactly what happened with my situation, because once again I never share anything to do with children. Never have and never will. This may not be a big deal to you, because it's online, but it is a big deal to me because it is false and paints me as some sick person. Someone needs to be held accountable for this and it surely is not me. I can swear to that on my life, my children's lives and a bible that I never share anything like that. If you can show me that I posted it and prove to me it was me, then I will accept the penalty, but again I would never post anything pertaining to children on the internet. I get pissed when I hear or see people doing that, so why on earth would I do it? That's the point, I would not do it, because I know it's against the law.

Desired outcome: I would like an apology. I want proof of what I sent. Don't give me that you can't share that information as it was deleted. No, nothing on the internet is ever deleted.

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P
12:26 pm EST

Facebook Profile

Complaint due to Facebook Team Restricting my account. When I have not posted or shared anything let alone 4 times like you incorrectly and falsely put.

This happened on 22/12/2022 kindly remove this restriction A.S.A.P

I have emailed and sent report via my account

This is a Formal Complaint due to not being able to chat or call on messenger. My friends think I'm ignoring them.

Desired outcome: Restore my account now

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1:49 pm EST

Facebook Customer service

I am here to formally complain about having my Facebook account restriction from apparently sending content that violation of policy. I only share what I find on Facebook so I can't see what I have done wrong. I have only uploaded a picture of the weather app for today's temperature in the city where I live. I find it appalling that I have been accused of something I have not done.

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9:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook General eric hill

General eric hill and master general eric t hill contacted me and befriended me soon after 4 weeks they both asked to borrow anywhere between $100 to$500 from me I told them I dont have the money they then called me names. I was just told by one of my friends he hacked into my account and sent her 2 facebook weather anouncements for my area I told her that was not me she then told me it was from general eric hill. I would like this matter taken cared for

thank you

ann sousa

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8:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook My old Facebook account

My name is Gary Palmer I had a Facebook account. That I had closed and deleted, someone else has been using my old Facebook account.

It has my name but not my picture. All my information like I was born in Greenfield, Indiana and such. I want you to deactivate and delete that account permanently. Notice the profile picture. That is not me. Nor did I authorize it

Desired outcome: Closed and deleted permanently

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8:19 am EST
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Facebook Payment off my account

Facebk busy deducting from my bank wothout my concern can you please refund my money pls they deducted R180. 58 on 21 December 2022 reference number facebk Gs592jf482 and R172 Ref no: 3njehh3582 on 17 December 2022 pls reverse my money my number it's [protected] and my email it's [protected]@gmail.com

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Update by Mpho1987
Dec 22, 2022 8:24 am EST

On the 17 of December 2022 they deduct R172 from my account and on 21 December 2022 they deduct again R180 can they please reverse my money please

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R
12:58 pm EST

Facebook FB will NOT send me a password recovery link or a code

I am trying to get into my account and change my password.

I have use the recovery link to request a reset code, time and time, and time, and time again; Facebook NEVER sends a reset link. Not even after I press the button that says "didn't get a code". I use my phone number and I get a message "account disabled", but in the app, I've no violations.

If I hit the link that says that I do not have access to the login email or phone, Facebook says tough [censored], we're not going to help. Despite being willing to give ID. If I use the change password link is the abhorant meta privacy center, NOTHING happens except a white screen.

I believe that Facebook has shadow banned me because I am a veteran, and you have no justification for it.

Desired outcome: I just want to change my d*mn password

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L
1:51 am EST

Facebook Hacked accounts

Someone has hacked my accounts and changed my number and person information and email and passwords and I need them deleted and deactivated asap my name is Latecia Rudison my my phone number is +[protected] and my email is [protected]@yahoo.com I no longer have access to my accounts I need someone to contact me immediately these poeoe have posted videos when I was drugged and date rapped

Desired outcome: I need my accounts LMER and Latecia Rudison deleted and deactivated immediately

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M
9:12 pm EST

Facebook Facebook account / Ads account.

Good morning po sir/ma`am

Sir I am manager of Motoking-Lucena. I want to say sorry for my mistake for abusing the FB ADs, sorry for leading fault at the advertising policy that you have. But I wondering and declaring it will be positive the result. Because it is the first time that I disabled my account. Please help our small business to grow by using Facebook, I know you`ll understand. I need your help to recover the disabled account and ads to attract more customer.

I am really sorry to against your policy.

thanks for a positive response.

Desired outcome: Our FB ACCOUNT/ ADS ACCOUNT will be able again to do some activity using FB.

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J
7:41 pm EST

Facebook Marketplace.

I don’t understand why my marketplace got blocked bc I posted something wrong like what. I have started a new job that requires me to post ads. I have seen people post things in Facebook with profanity’s in it and they’re still posting stuff , but bc one person wanted to damage me. She reported me. Can you tell me what I did that was so wrong. I had another infringement that I screenshot a picture from the omg program on Facebook to my wall and everyone does it. I’m not a bad person. Or have any intent to harm anyone. Why am I getting punished for a post. My post aren’t as bad as others. Tell me what I did wrong so I don’t do it again

Desired outcome: Reinstatement of full access to Facebook

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2:42 am EST

Facebook Facebook Thug Life Gaming and Bullying posts

I am constant Thug Life Game player and I keep getting Blocked because they say its against policy, that I am abusing the system by spinning reels too fast. Well, in My opinion , that is utter Nonsense.

Recently I re-posted something about Bullying and now My page is restricted

What annoys me is they Allow "Scammers" to post Fake Games or competitions to get Money off Nieve people to gamble the stock markets.

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9:17 pm EST

Facebook Facebook social media account

I have a facebook social media account which included my personal information and it seems someone hacked into the account at 2:00 am PST on 12/15/2022 and linked an Instagram account that contained some sort of obscene material. Facebook disabled my account even though the instagram was not mine. My Instagram is still up and linked to my Facebook but my Facebook account is disabled and they will not resolve this issue even though I reported it.

Desired outcome: To have my Facebook account reinstated since I have a personal profile with my actual Instagram and the account created did not have my information but apparently obscene material.

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6:12 pm EST

Facebook I’m complaining about Gerard Cullen

There is an open criminal case against Gerard Cullen with Alicia Ricci as plaintiff
https://www.facebook.com/profile.php?id=100085091435063&mibextid=LQQJ4d
This is the link to his page
Gerard Cullen is violating a restraining order, by posting violent and vicious post about Alicia Ricci.
This order was issued thru Dedham District Court in MA
He has already violated
Please remove this post immediately or remove Gerard Cullen
This is a legal matter
Ty

Desired outcome: To please remove Gerard Cullen from Facebook or remove these posts that are in violation of a criminal case

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10:10 am EST

Facebook My facebook been back to me - would be a great big help.

I have emailed and requested for help - as my account has been hacked - someone has locked and changed the email address which this not my email address - has sent messages to all my facebook friends. The code im requesting to change this has not been sent to my mobile number - the email address that was contacted to this is now not found - I dont wish to re-open a new account as I will lose everything that is on there. This has been going on since 8am yesterday morning with no help from facebook at all. - I have sent email and friend have reported this from my account with no action.

I would like you to sort this.

Desired outcome: and ASAP as i have no access to messenger either which is not great a week before Christmas

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About Facebook

Screenshot Facebook
Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review Customer access was posted on Nov 5, 2024. The latest complaint do not use dating app was resolved on Jul 18, 2023. Facebook has an average consumer rating of 1 stars from 7784 reviews. Facebook has resolved 133 complaints.
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  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
  4. Facebook social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 06, 2024
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