Family Dollar
Reviews and Complaints

On October 3 2018, I went to the family dollar store on second st in Manchester, NH. I had decided to purchase an Air Wick lavender mist setup because there was ad posted right below it stating that it was an in store sale for $5.00 regularly $10.00 with an additional smart coupon added to Make it $4.75. I checked it several times to make sure it was the right one I was picking and that I had the scent I liked. I finished shopping for about 10 more minutes and brought my things to the register. While the clerk was ringing them up I had Asked her if the coupon was showing up to which she stated no. I explained that it was posted right under the item so she asked her site Manger to check. The assistant manager came back and said nope is not on sale and again I explained in detail what the ad said and she stomped her feet, so he had at me like a child and proceeded to walk back to the area at which point I followed her to show her. Upon arrival to the area the ad was no longer posted and she was saying see there's nothing and ate you sure you weren't mistaking them to which I responded no because none of the other ads final price came to $4.75. I decided not to buy the item and when arriving back to the registers the Mgr threw some kind of paper out into a red carrier on the floor when she came back. I was made to feel like I was lying or crazy. If it was a mistake the ad being up early or late that's understandable and easy to explain but to take it down and say there was nothing there is inexcusable as well as the asst. Mgr. Stomping her feet and shaking get head to walk back to the area with me.
I've been a good customer with Family Dollar and am very insulted by this behavior. This is not the first time heyr attitude has been inappropriate. The assistant managers name is Debra Star Dustin.

I went into the Dollar Store located on 19408 US-84 Hernandez NM 87537. I was going to get a few items for dinner after work. I got everything I needed when I went to pay I asked the woman at the register if I can get cash back.She seemed upset that I asked rolled her eyes as she scanned the rest of my items. I went to pay with my debit card.She told me I owed her a dollar. I told her it charges a dollar that I don't owe her a dollar the transaction always charges that for cash back.She told me she had to rescan my items.I asked for a manager because she had already charged my card and could not give me the cash back. She said yah there should be someone there all over ringing the bell loudly at the register angry.I was told her if she can't give me the cash back it's ok. The Manger then comes tells me that they need to rescan my items I informed him I paid he tells me u owe us a dollar.By this point I'm all ready getting fustrated especially with both of them being extremely rude. I advised him I get cash back all the time when you do debit it charges your card.He tells me if you are going to get additue get out of the store and don't come back.I wasn't even sure my money would go back on my card.I did not take my items and I was charged. I have never seen such unprofessional people especially from a so called "Manager"

On Wednesday, October 3, 2018 @ approx. 8:05 A.M., I went into one of the Family Dollar locations @ 6337 N. Broad Street, Philadelphia, Pa.19141. Store phone number: [protected].

The store clerk, sales associate or store manager - uncertain of the employee's title, severely lacked good customer service skills. (Caucasian woman; brown hair; wore a pony tail.)

Although she was about to approach the delivery guy, to scan some items, when I came into the store to purchase an item, she hadn't started scanning until after I approached the register. The delivery guy was polite enough to suggest to her a few times to assist me. He had approx. 10 crates of items that needed to be scanned. She mentioned "no" to him, as well as, made some type of weird sound, I am assuming, in place of saying "no"; as well. I stood there long enough to watch her scan some items, after another suggestion or 2, that he made to her to assist me & she told him "no". The end result was, she never approached the register to assist me, nor did she apologize for her inconsiderateness when I proceeded to walk out of the door. (I am assuming, but not certain, because it was a cute delivery guy.) I am a FREQUENT Family Dollar patron (not just that location), along with my children. Every time I purchase something for myself, my children are making purchases as well. She totally made me feel disrespected as a customer. I am only "1" person, how many other people is she doing that to?

I decided to go to Dollar General, where I received good customer service.

Family Dollar on South Anthony and McKinnie in Fort Wayne IN. I really do not know if you drug test your employees, but maybe you should. Especially when you walk in the doors and you can automatically smell weed. The further you walk to the back of the store, the stronger it gets. Smoking it is one thing, but smoking it in the work place is a whole nother story.

My name Is Manuel Sanchez I have been living in the neighborhood for more than 15, years always spend money at this store but today a lady stop me at front when I was ready to pay that she need to check my work bag and my shopping bag, I fell so horrible never before someone do that to me in front of a lot of people I let her checked but I desire to leave the store and not buy all the staff that I had on my hand so shame that she did that been shopping there for long time I feel sad and angry that this happens to me because after this I will never go there again hope no body else have to go through that .

I was shopping at the local family around the corner from my apartment and i was involved in a accident where the ceiling tile came crashing down on me. I was okay atleast I thought until I made it home. It was flooding and I had just got off of work and I was ready to go so I left, i wasnt in no pain at the time, I called the store to see if the manager made a report. She was very rude because I had told her I was okay before I left. I haven't been contacted by no one and I cannot speak to someone when I call corporate. The accident is on video

I went to purchase dog food. The shelves were empty. We found the manager and asked her if the was any in the back. She told us everything was on the floor. We walked by the back room and could clearly see thru the window a whole u boat with the dog food we needed. The whole store is filthy and very unorganized. They put clothing items in the bath and body section. Upper management needs to do something and clean up the store as well as the employees. Very disappointed!

I bought an alarm clock at FD Store, 3230 Falls Dr., Dallas, Tx 75211, on Sunday, 10-30-18. It was too difficult to for my elderly friend to figure out. I went back with my receipt, the clock packed back in box it came in, and this was paid by cash. The clerk said they were not allowed to give refunds on electronic products. I went to a Family Dollar on Cockerell Hill road, and they give me a refund with no problem. I will never go back to the Falls Drive Store. Very unprofessional woman, and other person at front walked off when the line was long.

Manager at store located by emerson and english ave. She insulted me and accussed me of being an accesory to a bike theft thst i had nothing ti do with because i spoke to him in store askin for the dollar i bummed off him on walk to store ..i mafe it clear had just met him on walk there .. i frequently shop there becauze im not mobile and its one of few stores around .. i feel like i was personaly attackd by her and falsely acussed as she had a line of customers waiting to check out And was consumed with the bike and i was humilated as there were several customers listening to her implying that i was in on it .. said oh yea u go round talkn to guts u dnt kno.
. Well yea i sure do And its not your business if i bum a dollar off stranger.. she had no right acussing me of veing an accomplianxe if u ask store employess i talk to them im lonely and i shopp Ed there all tge time... Not comfirtable shopping there with her accusations ik she has already told staff i was involved in the theft i would take lie detector test.. your manger is so rude yhe assiant mang is much better u should make her manager

I just had an employee tell me after she rang me out the next time I need to take my hood off, while she was standing next to an employee with a bonnet on her head. Then employee who looks like she just got out of bed proceeds to tell me it's not racial but I know how society is and people come in there stealing. I've never been disrespected like that and frankly told them their employer is family dollar not mine I do what I want.

This store has bed bugs and is never clean mice were running around happily the employees are ghetto rude and so bitter. They don't assist you with anything and they allow they're family to run out and steal inventory. I'm scared to even go shop in that store they are nonchalant and comfortable about the situation. That I addressed twice

2920 lamar memphis tn 38114

On yesterday I went to store number 4352 as I entered the store I'm assuming it was a manager and a employee standing by the register so I went down the aisle to get what I came to the store to get some steak sauce and a can of green beans well the employee walked up to me and told me that she had to watch me because I had a big purse number one I felt very disrespected and number 2 I felt discriminated against because I was black . Could someone please give me a call at12255889538 to try to rectify this situation before I go to my lawyer.
Thanks in advance
Dominique Freeman

At the Paw Paw Michigan store, the cashier Kimberly has been rude on multiple occasions to me and my daughter. Today, September 29, we asked her for help with checkout because we wanted to sign instead of using a pin and she was very rude about helping and did not understand that we were just asking her for help. She acted like we were in her way and she has done rude things to others also.

Manger was rude to everyone and her cashier keep calling her for change to put in he's register and she ignore for couple of minutes and then say to one of the customer can you put you stuff back because it's going to take fifteen minutes before she can get change.the time was about 8:30pm, the cashier keep telling everyone he was sorry that he didn't have no change and keep calling for the manger, she was so rude and disrespectful, I stay down the street from this store and had to go to Kroger so I can get what I needed when this store is closer to me, if a dollar general was near family dollar wouldn't get a damn dime from me.I work to hard my money keep coming in these family dollars stores, I rather pay more money to Walmart, Kroger, target and many others then give family dollar

On September 28 2018 I walked in the store with a neighbor.When I payed for my items the lady stayed that the neighbor had a problem with the workers so I pushed my neighbor out the door then one of the employees told me I was banned from the store.When I walked outside the store the lady countinued to scream at me as if I was an adult and I am 16 years old.All of the other employees never ever had a problem with me and I felt I was being discriminated.

Complaint against employee was rudely greeted by cashier came into the store there was no one at the front counter no one in the store stuff everywhere nasty after I purchase my items I brought them to the cash register to be pay for items ring the bell on the counter cashier cane out of nowhere very nasty attitude told me not to ring the bell twice and said that it was a note on the bell the note wasn't facing me it was facing her so I did not see the note on the bell she replied back to me rudely once again well if sitting right here you should've seen it very nasty and rude one thing led to another and she took my items off the counter and through them on the floor and stated that she was not going to ring me up and she was going to call the police I have footage of it but it could not be downloaded on your website you can send me a email where I can send a copy of the video that was taken doing my time in the store

He was following me around, so I said sir I don't steal, I make more money then you. I asked him to help me find a toothbrush, which he did. We walked to the counter, he then got loud and said you say you make more theme, I'm not helping you. Then told me to leave and never come back. I never once got loud as he did. I felt disrespected, I have been coming there for 8 years, daily.

I over heard the General manager Anthony cates. Talking to another customer about his regional manager Cris I believe he said his name was that he didn't like him. And he wanted cris to drop down and suck his [censored]! And that Anthony said he was going to continue to steal money from the company. And that Anthony boss invited him to a bucs football game and that he would never go with that fat cracker. I can't believe you all would allow your company to have a General Manager to speak loudly and carelessly about his manager and the company. I'm a regular customer and the things that he says out of his. Mouth is racist and nasty! Family Dollar u need a new General man

Shopping in your store in capon bridge wv. Son needed a ball for a project. The ball needed to be able to bounce as high as his height. My son bounced the ball to make sure it would work for his project. Feom 2 aisles over we hear someone yell "don't bounce the ball unless youre gonna buy it" I replied "we are gonna buy it" she replies "then still dont bounce the ball!"... I do not like going in this store since this woman has been working there. The times I have been here... She is always yelling from somewhere in the store at someone... So because of the reason I just stated... I replied "this is why I hate coming in this store.. She is always yelling". She replied still a few aisles away"there is another store up on the hill" she was referring to your competition of dollar general... She then muttered something else to another employee. I walked toward the aisle and said "excuse me?" no reply. I finished my shopping and headed up front and they both followed us... Rude employees and very poor customer service.

I was a assistant store manager in a major retailer for 27 years. I would never have allowed an associate to yell at a customer. They would have be disciplined and possibly terminated. To sum up, she is a poor role model for your staff as well as for the community. She should have walked over and spoke to use if she had a problem. Not yell from
A few aisles away and expect her customers to return.
Several of our neighbors and friends have also mentioned this rude woman in conversation.
Help her find a new occupation where her rudeness may better suit their business.
Thank you for the advice... We will no longer shop at the family dollar in capon bridge wv. We will drive the extra mile to dollar general for much better service and a much friendlier staff.

At approximately 5:45 pm a customer in front
Of me was trying to pay 2 boxes of diapers . I guess they were scanning at a different price and manager refused to sell it to the customer as it scanned . Customer asked why not ? I'm not stealing, your not volunteering it, I'm paying for it " your manager proceeded to tell her, she wasnot gonna sell bet anything and to get out . Her own son was there, the managers teenager, and he proceeded to threaten the customer and call her a [censored]ing [censored] " . The lady was in no way shape or form stealing or refusing g to pay . That teenager isn't even supposed to be there, while the manager is working . I will never shop on your store again . This store is in Laredo, Texas in the corner of Guadalupe and Seymour . God forbid that teenager is there, and threatens to kill me . Innocent bystander .