Coles Supermarkets Australia
Reviews and Complaints

Julia mother of three, live in Newborough and sometimes come to Coles in Moe in the evening during discounts. On 2/06 around 6 pm I wanted to buy some meat products for the children but it was impossible because the woman who was doing the discount, a fat and short pig, said to wait for her to put the merchandise on the shelf. I waited, but she hid the stroller in the shed and later gave everything to some friends, probably. I waited outside and saw her hiding and smoking in her black car for about half an hour during work. This isn't the first time she's done this with me and other people. I hope it would be good to replace it.

Coles at Dandenong, Waverley Gardens, and Parkmore appear to have had a dispute with their trolley collectors last October. They then tried using their own employees to collect trolleys, but they were disinterested in the task, and there were never any trolleys available at the store. Their next solution was to reduce the number of trolleys available down to about 30 at each site. Brilliant - they save a lot of money in no longer having to collect trolleys, and even if you are lucky enough to find a Coles trolley, they've removed the chains so that if you're the first person returning your trolley you can no longer get your money back. Customers now walking around Coles using Woolies and Aldi trolleys - but that's only if they haven't had a gutful of Coles and taken their business elsewhere, like I have.

This morning 15th August 2024 I was doing my groceries at Coles Haynes Western Australia.
When it came to checkout my purchases the only option for me was to go through self serve. As I have damaged knee and damaged back issues this isn't ideal for me. I had alot of items to check out and now I need to take more pain meds due to my knee and back being extra painful after me having to go through self serve. I don't mind doing self serve when I only have a few items but not when it is my weekly shop. I think if customers have no choice but to go through self serve we should be given some sort of extra discount or extra flyby points. When I go through a check out the person on check out help me out by putting my filled bags into the trolley.
I was told by other staff that they had a lack of staff due to this Coles not putting on the staff that they need for this store. I was at the store at 8:15am
Please consider the needs of your customers.

What have you done? You have always been the best priced, best product supermarket!

You have changed your brand ice cream hutch is total crap, you have changed your brand long life lactose milk! And before you raised the price on your brand of fresh milk! I have always promoted Coles as the best for everything!

The item I buy for my business has always been Coles! With the crap that you are pushing it’s your recent changes means I will have to source from elsewhere!

No response required! Good bye Coles!

I went to coles at 4:30pm I wanted to buy 2litre big m and a 600ml and I was lining up at the cigarette register as I needed tobacco and the staff spoke rudely telling me I had to purchase my products first I explained how I wanted cigarettes too but she didn’t want to listen just said I had to buy the drinks first. Why did I have to do 2 transactions on three items? I thought that if you wanted smokes too you can line up at the registers as there was people lining up there

I felt like I was targeted by this staff member specially with her rudeness

Hi

I entered an offer you made to me saying if I spend $140 for 4 weeks, I will receive $50.00.

This message was sent on the 27th of July.

Week one and two and four where complete but week 3 wasn't.

On week 3 we spent $147.79 when the shopping came you didn't send some of our order this changed the amount to $136.76 this was not our fault

On week 4 we spent $147.21

It was only week 3 that stopped the offer which wasn't our fault.

I believe we should receive the $50.00 as we kept to our part of the agreement.

Thank you for looking into my query!

Brian Tomlinson

[protected]

I would like to make a complaint about the removal of all but one checkouts at the Coles WPHills store. I just shopped at my local Cole at West Pennant Hills to find all the checkout removed , except one which was unattended , replaced by self serviced check outs , I had to ask several times for a superviser to help with my purchases , it seems to me as if Coles does not care about customers at all and only about profits . I have seen this in other supermarkets but this is the worst I have encountered so far

This morning at 9.44 I bought a coles roast chicken at CS Maroochydore, located in the Sunshine Plaza. When we sat down to eat this chicken we found that it was not seasoned & was quite tasteless. No stuffing at all. Buying a chicken is a treat for us as we are pensioners, so we are not happy at all to pay $12.00 . If I wanted unseasoned chicken I would have got the organic ones,

as Coles long term loyal customer for past 15 years i am disappointed in customer service at deli department at Burpengary Coles for past two months i have been refused service first with lies or excuses that Coles is out of product but lately and today i was refused to be served due to laziness of service person to clean the slicing machine , this is not before deli's closing time at all over 1 and half hours before closing young lady was clear that she will not serve me after i asked her name she was also rude using foreign language assuming i am Italian saying Ciao after my thank you Person in question said her name was Jessica not sure if true name anyway Coles may loose customers if young kids such as her are rude or do not care about customer service

I live in Perth Western Australia, it appears someone has fraudulently gotten one of my bank card numbers and used them to buy things from coles online, on the 10 August 2023 at 8:58pm AEST my bank blocked one transaction due to the OTP code. However for a less amount of $156.95 someone used coles online to purchase things at Stud Park Victoria (i live in Perth Western Australia). I flagged it with my bank the same night it happened and filed a police report. I was told to contact coles to try and block the purchase as it was pending, who I rung only to be informed I needed to access the coles account, (I do not have a coles account) so there was nothing i could do. I asked if it was possible for coles to flag the purchase to potentially catch the perpetrators only to be told I needed the coles account details (as I stated before, I don’t have a coles account) The transaction has now processed and appears as eftpos coles online Hawthorn East. The bank and police are investigating.

I ordered one dozen Coles brand free range Eggs with other items, the transaction went through and the total was taken off my credit card, the next day I received an email stating the Eggs were out of stock and the cost would be put back onto my card. That was Friday 5/8/23, I informed their customer service but to no avail, as of today 9/8/23 no funds have yet been received.

16/07/2023

I have been waiting 20 minutes for my order, I got to watch 2 delivery partners collect orders. All while I sit here using your “convenient” service, the north lakes store is awful. They either never have stock or have a million excuses as to why they can’t deliver any reliable service! I just drive further to mango hill from now on.

Coles in Southland Willetton is selling packed lamb leg less weight than mentioned in the label. I have proof of that by taking photo on Coles checkout weighing machine. One lamb leg pack is labeled 1.96kg and in Coles weighing machine showing 1.59kg. This is completely rip off, I am going to make a formal complaint to Consumer Protection to save general customers.

When shopping on 27/06/2023 I noticed you are changing Coles Churchill Centre to all customer checkouts, as a regular Coles shopper I totally disagree with this move and will cease shopping at Coles if I need to checkout my own groceries. I am not an employee of Coles and do not receive a discount for doing what should be a service from Coles. Whilst most people will not post there feelings here the above seems to be the general concensus of most people I speak to.

I have visited Coles in Ranford Rd Southern River Western Australia (17/6/23) and also in Forrest Lakes Gosnells Western Australia (16/6/23) and tried to open the App in store but it times out every time I tried after leaving the shopping centre tried again and it worked. This has only happened since the app has been upgraded in the last fortnight.

My name is Somyot Chinthammit and Michael Laut had been abused by one of the cashier at Coles Rutherford.

My friend and I went to Coles Rutherford one evening and had been served by a girl at check out, after she finished serving my friend and I as we were about to walk out this girl scream out to us this is what she shouted out "I hate this couple". My friend and I were shocked and didn't know what to do except walk out with disgust.

Friday 02 June, 2023 approx 2.00 pm

Runaway Bay Coles. Served by Kylie.

I am saddened to complain, however yesterday there was only one cashier open, with a line of elderly customers waiting to be served with large trolleys of grocery items. My husband and I are in our 60's and he had cardiac surgery this week. To make things worse. We were asked to pack our own groceries in our bags. Kylie was very nice and no doubt she was under the pump, being the only cashier open. Not everyone wishes or can serve themselves. Especially those with medical issues. Perhaps an incentive if you require customers to serve themselves would be to offer a cash incentive e.g.$10.00 off their shop. To conclude, if you wish to keep your customers. Please look after them.

Our first (and last) experience with Coles Online delivery was a disaster. We live rurally and usually use Woolworths (who we've never once had an issue with) for online deliveries, but since the closest (50kms) Coles store had reopened after the flooding, we decided to give Coles Online delivery a go. Half an hour before the start of the designated delivery time, we get a message that the order has been cancelled! I rang to find out what the issue was — the operator was next to useless and was unable to tell me anything and hung up on me. (I did not swear or raise my voice.)

PayPal had authorised the order total when I placed the order. The only thing I can think of is that because one item couldn't be supplied that the amount didn't match the authorised amount. (Woolworths always charge the full amount and credit any short-shipped items, so never any issues.)

Regardless, you'd think that if there was a problem, someone would get on the phone and resolve it. It would save the store having to unpack the trolley and Coles losing a lifetime customer. Terrible customer service — worst we've ever experienced (and we've been around for a while).

We were relying on those groceries and now have to place an order with Woolworths and wait for another delivery. So not impressed. Coles loss is Woolworths gain both online and instore ($16K minimum in the last year alone). Thanks for nothing, Coles!