Fanatics
Reviews and Complaints

I ordered a custom Nike Detroit Tigers jersey on 05/04/23. I checked my account on 05/10/23 at 8:30 a.m. It showed that the jersey would not arrive till 05/30/23. I called and inquired about the arrival date because I needed the jersey before May 29th. It was a gift for daughter’s 21st birthday and she will be attended the Tigers game on the 29th. I was told that the jersey would be shipped out on the 19th and that it may arrive by the date. I checked the website twice the same day to see if it had changed. The second time it showed that my order had been cancelled and money refunded. I called and inquired how that could be possible. I was told by a man that the item was out of stock. I checked the website and saw that the jersey was in stock. I called back and inquired about the issue again. I was then told that the computer canceled lots customers orders. They had received several calls about it. I was then told I could resubmit my order with hopes that it would arrive by the 29th. I know that it is no way that jersey would arrive by the 29th. I can’t ever trust ordering from Fanatics again. Very disappointed.

I had ordered around Thanksgiving 2 welcome mats that were from Fanatics and they were for The Washington Huskies & I received 1 & it was nothing like the picture, so they replaced it & I still hadn't received the 2nd one. So around the end of January or February I got them and Xmas had passed,and each family returned home, so I saved them for when they came back to town, which was Easter & I gave them to take back home and to my surprise, they both did not even compare to the picture & I already gotten the "The Dunn Family" my daughter & family a replacement & it was just exactly as the one I complained about and my parents "The Fehrs" also didn't look good, the letters are faded and I'm so disappointed because one they cost me $135 for the both of them and also was thinner & the material they make these with Coconut bark I believe, is falling out of the mats. In all honesty I wouldn't pay $20 a piece and the importance of these mats is my Grandson plays football with the Washington Huskies. So it meant alot to give these to my Families & truly I feel just awful about it, I'm a proud Grandma and these Mats were so special for when they entered there homes, because it's the 1st thing you see when you walk into the house and I was so excited for them to get at Xmas but Family had to return home & couldn't wait to get them, besides when I called about the 1st one & told them to check & make sure my parents didn't look like my daughter's washed out and they hadn't even sent it yet, in fact it hadn't even been ordered & I had to go through that. Every step of the way was horrible.

I'm sending a picture of what they should look like and how they both showed up. I would very much appreciate it if you could make sure they both turn out like the pictures and if you can't then I don't want them & would like a refund, Thank You

Purchased Fanatics hat at TD Bank Garden on 3/22 VS Ottawa. Always loved Fanatics quality but when I got the hat home, I began to remove the numerous stickers on the visor. I found out two of those stickers were covering manufacturing defects in the quality of the hat. I would respectfully ask that you send me a replacement hat at no charge as I won't be going back to the Garden in the near future.

Thank you,

Neil Scully

24 Nelson Street

West Springfield, MA 01089

I placed an order in late December, I kept getting an email saying my order was being delayed until I received a cancellation email.

I still haven't received my refund and I keep asking for it however I'm met with the same "we will escalate your case" comment.

It's such a shame that a company would go to such lengths to steal money from its customers, definitely won't ever shop from Fanatics ever again.

My package is in process for almost one month, this is unnaceptable,

Shipment Data Uploaded terça, 13/12, 05:25 WET Salt Lake City, UT United States

Company such as your's should ask the distribuitor company landmark global, to ensure such package is distribuited and sent, especially with expensive package, please I need a resolution on this matter

I ordered a jersey for my son from Fanatics-UK but quickly realized it was the wrong one. I could see absolutely no way to cancel the order. Tried emailing them to cancel it but unfortunately it was an unmonitored email. No instructions in the order confirmation email on how to do get help with order issues. I had to keep digging to finally find an email address buried in the website. The chat function was never available. In the meantime I had ordered the correct jersey from them so I was trying to just rectify the situation.

The incorrect order shipped within a day or two surprising given others complaints of things never shipping! However, because of this and by the time I was able to figure out how to get a contact that would work, they basically told me it was too late to do anything because the order had shipped and next time I needed to email them. What?

I replied to the message asking them to send me a return label and return instructions. Never received a response. I continued to reach out to them several times over, never once getting another reply. I dug through the website looking for more information on returns and the only thing I could find was a way to return that would cost me $23! It only cost $8 to ship when I ordered it! I don't think I should pay for return shipping at all since I have tried my best to fix the situation immediately and they have refused to help. However, now after reading all the horrible reviews I'm afraid if I did send this jersey back I'd never get my money refunded. I have never dealt with such an awful, unresponsive, poor customer service company as this one!

Received and given as a Christmas gift to my son. We went to put it together to play and couldn’t due to defective parts. The threading on one of the hooks was on the wrong side, preventing us to be able to screw the hook in to the post. Please send another one as soon as possible.

Thank You!

Laura Feely

[protected]@gmail.com

Order Number: [protected]

I purchased a jacket in November, it did not fit, I returned it per policy and instructions - I was to receive an e gift card, or a balance put in FanCash. Neither happened, contacted customer service multiple times, online chat and phone. No resolution.

The order summary below shows I was due a $100.09 refund - since 11/2022.

The order number was [protected] and it has never been refunded.

I bought a hoodie in the beginning of December as a gift. After a few weeks and no hoodie, I went to track the product. The Fanatics website said they could not find my order number. When I e-mailed the company, I got no response. Phone number provided didn't work.

It's now three weeks after order being placed and I'm still without a hoodie and lost money and no response.

I wanted to let you know what happened when I redeemed a $50 Fanatics Coupon Code I redeemed on drpepperrewards.com.

I ordered a shirt & ornaments and used the $50 code that I received. I received the items fine, but the shirt was too small, so I returned the merchandise to Fanatics so I could get a larger size. I received a credit back for the amount that was over the $50 coupon, but when I called them to ask about it they said that they will not give me a credit for the $50 code that I used to purchase the shirt that I returned. They only said they can give me a 50% off code, but not my $50...WTF!

This is extremely frustrating for me because it was a Christmas gift and now I cannot even get a replacement for my original purchase.

Dear Sir / Madam,

I am writing to you to raise an issue about: Online Shopping

The issue that I have experienced was: I ordered from you on the 6th of December and your website glitched and duplicated the order. Charging me for both orders so I’m an additional £180 out of pocket because of your glitch.

Now to solve this, I send 4 emails since the 6th, contacted you on twitter and on Facebook, tried to call but that queue was 1.5 hours, and tried to use your practically none existent live chat. Out of all of this I only received an awfully unhelpful reply saying that the items had already shipped and couldn’t be cancelled. But if you’d answered to my attempts to contact you it wouldn’t have been too late to cancel.

The two orders arrived today but one of them has one item missing so 1. Where is that item? And 2. How am I supposed to return this? Your returns portal doesn’t work and doesn’t recognise my order.

It occurred on: 2022-12-06

This meant that I have no money now because you’ve taken and kept £180 from an error that was yours while we’re in a cost of living crisis before christmas. To afford things at the minute I’m using my overdraft now which I’ll get charged for because of your company.

I am stressed and am struggling to feed my family because of your error. I have not been sleeping and am looking at being signed off from work due to the immense stressing being without money has caused me.

Firstly, I want a genuine apology. Secondly, I want you to refund the orders immediately. You cannot do this to people. It is immoral.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Harlie Scarratt

Registered email address harlie. [protected]@gmail.com

Order number [protected] And [protected]

32 Field Avenue,

Saxilby Lincoln

LN1 2sr

Buyer beware, I wish I had read all of these prior to ordering from them. I ordered a gift for my father in Nov. Here we are midway through December and nothing. The UPS tracking number is fake - item never received. When you call them they give you runaround consistently. First they said they'd resend, but then they said I had to place another order for the item first and then they would refund me, but I already ordered an item. Do not order from them. This Christmas gift is not going to arrive.

Order [protected]/26/2022 as of Dec 14 nothing. They sent according to UPS 3 separate packages of 3 items of the same swearshirt, same size. One tee shirt shows up Dec 12 Not what I ordered. Called customer service Dec 12 8am was emailed return label and told I would receive overnight delivery for the 1 swearshirt. UPS sent correspondence Dec 14 item will not be delivered as item not received.

Other 2 items weight is the same as the tee shirt.. 6 of a pound don't think either is a sweatshirt still waiting USPS acceptance. I want a full refund of 54.99 for all 3 sweatshirts total 164.97. Shipping fee 4.99 and handling fee 1.99.

I am very disappointed in this company and its choice of delivery and handling of the correct items in my order.

The service I received regarding the order I placed via Derby County I placed an order on the 24th of November I called up on the 12th of December as I Haven’t received anything to be told that all of the stuff is in stock anymore and I will have to wait for the stuff to be in stock or cancel the whole order this was with a girl called Hannah who told me she’d only been in the job for a week I asked if I could speak to a more senior member of staff she told me she wasn’t allowed I asked if I could speak to a more experienced member of staff she told me I need to ring back up I suggested to have the stuff that was in stock sent out to me and and cancel the stuff that is no longer in stock apparently I couldn’t do that neither she was very misinformed didn’t know what she was talking about unfortunately which caused me to then end up going to the shop and contacting you again to then speak to somebody called Avery to explain to me that I can have the stuff that’s in stock but there’s no guarantee I’m going to get it before Christmas I have not received one email from you let me know that the stuff wasn’t in stock 2/it’s been delayed with delivery or 3 you might be cancelling my order. I’ll pay for overnight delivery I’ve not got it I am not happy with your customer service whatsoever it’s the fact that nobody informed me what was going off he was quick to take money out the bank absolutely shocking customer service

Mrs kelly tidmarsh

I have placed repeated orders with fanatics and fans edge dating back to October 2021. Three minutes after I get the order confirmation, I get an email that says regarding your order. The email states that the order could not be confirmed and has been canceled by the company. There are items on sale that I really need for Christmas gifts, so tonight I called the customer service line. The lady looked into it and informed me that her end shows that this started happening in October of 2021. She went on to say that I needed to call a different department to get the issue solved. I called the 2nd number and finally got a representative after a 7 minute wait. She looked at it and said the issue was an unresolved order from last December. She placed me on hold again. She returned and said that she cleared the order out and I could now place my order. I placed the order again and same thing happened! This time it’s too late to call back, so I will have to call and deal with this issue again tomorrow. My son had his own account with the same issue. Turns out, it’s a very common issue all over the internet. Please get this issue fixed or let another company take over the sports shipping industry!

Astros won World Series and within 5 minutes I had placed 5 separate orders and items were paid. I only received 2 items a month later! Then after continuing to call them and usps due to the tracking numbers stop moving after a week, I called fanatics and all they said was “sorry all items got lost and they are only able to give a refund since items are sold out”. Now the hats I had purchased from them are all being sold almost 100$ each. I missed out items since I decided to purchase from fanatics and not any other retailer. I will not be purchasing anymore merchandise from fanatics. Horrible experience. How does 3 orders all get lost. Each day the tracking numbers update that items will be delivered the same day I search, but shipping details state otherwise.

I purchased two items through Walmart.com and the seller is Fanatics on October 26, 2022. These items do not fit, and I want to return them and get my money back. Walmart states I have to contact the seller which is Fanatics. Fanatics states no record of order and have to contact Walmart. This back and forth has been going on for well over a week now. Walmart gives me the same order number 2000104-[protected] they have emailed to Fanatics to send me shipping label. Walmart sent emails to [protected]@fanatics.com. I still don't have shipping label or my money back.

I placed an order on 10/23/[protected]) - and on 11/4 I set up a return for this order (2 Bruins Sweatshirts). They sent me 2 seperate mailing labels. Since they were going to the same place, i placed the 2 sweatshirts in the same box to send back. I only was refunded for 1 sweatshirt... Nice SCAM! trying to get in contact with anyone is IMPOSSIBLE!

Last week I purchased a blue Harrington jacket from Fanatics via the official Chelsea fc website. I live in the uk and have been a member at Chelsea for over 30yrs. I was pleased when recently i noticed that they now include a xxxl size for most items. And in the past few months I have purchased a xxxl home shirt and has a xxxl tracksuit top brought for mr both of which fit comfortably. The jacket i brought last week is by no way shape or means a xxxl size indeed I could hardly get it on let alone do it up, So I have chosen to return the item, only to find out this is going to cost me another £5.25. Relly quite annoyed that real fans are being sold poor quality merchandise and being charged to returmn items that are not as described.

I received a Tour de France polo shirt on July 6, 2022. I paid $45.00 plus tax. The size chart on their website was way off. The polo was too small. I went to their website to return and found out it would cost me $27.00 to return it. Nice ! I called and spoke with a company Rep who gave me the address and instructions to return it using the USPS. I mailed it on 7-7-22. I never received a refund. Fanatics now has my money and the polo. Nice scam !