CB Online Shopping Fanatics Ridiculous return fees

Fanatics review: Ridiculous return fees

user2186727 of Aurora, US

Jan 29, 2021 6:02 pm EST

Verified customer

Resolved

Replied

I have been shopping Fanatics for a few years now. I recently needed to make my first return with them and I was shocked when I saw they wanted to charge me $9.99+ tax for each return separately. I spent $30 total on both purchases so I would get back a measly $10. I won't make that mistake again. I plan to shop elsewhere from now on! I would love for Fanatics to explain to me why there return policy is so ridiculous. Most company are not trying to screw you like that. I will stick with Amazon at least my returns are free and they always have great customer service!

Desired outcome: some kind of response

Fanatics response

Feb 16, 2021 1:30 pm EST

Fanatics customer support contacts

Phone numbers

+1 (877) 833-7397

+1 (904) 685-7583

Address

8100 Nations Way, Jacksonville, FL, 32256, US

Website

www.fanatics.com

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I deeply apologize for any dissatisfaction regarding the order. Please provide the order ID and we will gladly check on this for you.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Fanatics Contacts

Fanatics phone numbers

+1 (877) 833-7397
+1 (877) 833-7397

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Customer Service

+1 (904) 685-7583
+1 (904) 685-7583

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International

+1 (904) 899-8704
+1 (904) 899-8704

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Affiliate Marketing Associate

+1 (904) 899-4117
+1 (904) 899-4117

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Affiliate Coordinator

+1 (904) 271-4168
+1 (904) 271-4168

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Affiliate Manager

+1 (954) 846-5235
+1 (954) 846-5235

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Vp Licensing

+1 (855) 438-9701
+1 (855) 438-9701

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More phone numbers

Fanatics emails

customerfirst@fanatics.com

Fanatics address

8100 Nations Way, Jacksonville, Florida, 32256, United States

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Nov 20, 2024