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1.2 20 Reviews 71 Complaints
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FanDuel Complaints 71

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W
7:51 am EDT
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FanDuel Betting slip

placed parley bet on slip [protected].11. bet all over the spread. looked up my winner the next day. it says 1 bet was under. I know I did not bet under on one bet of the parley. They were all bet over the spread.

Desired outcome: pay me my $ 119.00

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T
2:32 pm EST

FanDuel Refund of my $1000 deposit

On 1/26/21 I made a debit card deposit with fanduel.com for $1000. I was going to place a bet on the Superbowl. When I tried to place my IOWA bet fanduel denied my bet saying that I was in Illinois. That upset me so I requested they refund my entire deposit and I put in that withdrawl from the account I had set up with them. Fanduel refused my withdrawl and added $10 to my account for the inconvenience. I decided to place a $110 bet and I requested a $900 withdrawl. Fanduel refused my request again. Then I put in a request to withdrawl $500. Fanduel refused that request. At that time I had enough of their corrupt processing and bogus customer service so I contacted the IOWA racing and gaming commission, filled out a complaint form and have been dealing with them trying to get my refund for the past two plus weeks. Earlier this week fanduel told the gaming commission that they have processed my request and that the funds had been returned to me. I have checked my account every day and the only thing fanduel did was remove $900 from the account I set up with them and they never returned my money. So now they can't tell me where $900 of my account deposit went. This company is crooked and I would suggest that anyone considering making a bet with Fanduel.com GO to a Reputable betting site, they are NOT that!

Desired outcome: Return my $1000 deposit, then return my account balance of $110 and close my account

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fireman06
US
Feb 21, 2023 9:53 am EST

i hope you get your money. I never got asnythign back after they claimed they would match your first deposit, they were too busy ripping other people off

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Naty224
coral springs, US
May 25, 2022 5:52 pm EDT

Hi can anybody tell me if fanduel has resolved your problems?

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fireman06
US
Feb 21, 2023 9:53 am EST
Replying to comment of Naty224

None

ComplaintsBoard
D
12:12 pm EST

FanDuel I am trying to withdraw funds from horse racing. And it wont let me do anything

I have been trying to collect the winnings I won from horse racing. The amount is 62.00 dollars. They wont let me withdraw the money I won and nobody has anwered my phone calls for 3 days. There is just a busy signal. It takes less than a minute for them to take your money. But when you try to withdraw money theres nobody to help you I have been trying to contact someone for 3 days nobody has helped me yet.

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C
5:14 pm EDT
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FanDuel Product, lack of

FanDuel had 2 outages in 2 back to back weekends, 1st on 10/11/2020 & 10/18/2020, both were for live scoring, there was none! Players look forward to see how they are scoring in contsts,
They blamed it on their stat provider.
They had a terrible way of handling it, very rude and very generic.
So they offered me a $4 entry in another game, which was a tolal rip off.
I have contacted them over 20 times and get no satisfaction from then at all.
They cheated everyone and are getting away with it.
Contact me at
Irene Hillger
[protected]@gmail.com

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R
2:14 pm EDT

FanDuel Suspended account

I requested to transfer money from my fanduel account to my checking account. The next day I received an email stating there was a problem with the transfer and the money is still in my fanduel account. I attempted to get back into my fanduel account, but it shows my account has been suspended (without any other information). Have been trying to get this resolved for a week now and nothing. I've requested to speak with a supervisor and still nothing.
It looks like I'm going to need legal assistance to get my money back.
But they continue to accept money and run their games.

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9:58 pm EST
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FanDuel deposit

Made a ach deposit at fanduel and my bank for whatever reason did not allow it. Funds were available so no idea what happened as made many thousands of transactions over a year on playing with FanDuel before. My account was suspended with $1300 in it and I Was informed to call their 3rd party processor Global payments to resolve the issue. I Called with card to settle the problem
And was informed that they resubmitted the ACH and it would be 8-12 days until it is resolved. So Fanduel has blamed Global Payments for suspending my account and Global payments will not accept my payment to resolve this. AND THEY WILL NOT RETURN THE BALANCE OF MY MONEY UNTIL ITS RESOLVED. SO they have essentially highjacked my $1300 waiting for a $200 payment to be resolved. Offered to
Have them take the $200 any which way and return the rest of the funds they have stolen from me but was told that was their policy..Sorry! HORRIBLE ILLEGAL POLICY AND NO
ONE SHOULD DO BUSINESS WITH SUCH A CORRUPT AND ILLEGAL OPERATION THAT STEALS YOUR MONEY!

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C
6:57 pm EDT

FanDuel fanduel live scoring!

I have a bunch of MLB games going on which started 50MIN AGO! It's still saying they are all "upcoming". The whole thing that makes fantasy exciting is being able to watch your team score. This is a total waste of all the money I played today. I cant enjoy any of it and if its not up to date soon, I sure as hell hope I get the same amount of free plays as I have paid for today! This is unacceptable for a fantasy website!

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J
2:35 pm EDT

FanDuel no refunds even when cancelled daily draft picks for gambling type services

Although they clam that the service is a game of skill, they refuse to reverse or refund anyone due to any reason rain delay, postponement, or scratch at last moment, or a player for any reason decided not to suit up, no comp for another pick or even a swap is allowed. This my friends are what we call gamblers rules. If its a game of skill then why set the limits to these rules and let fellow players or gamblers who need to fill at last second a comp in another round or a swap of player to fit that is same value? This is a question we all should be asking them? The merger thank god did not happen. Can you imagine this monopoly in the betting arenas? But now they have added a app called scout that gives much needed updates problem here is again its not free and they must of just rolled it out from complaints abound the net. So this is a grievance I hope that helps them do better at their jobs stealing from the consumers to pad their own pockets. I would of rather went to a bookie. The vig is greater but at least you get what you pay for in return. Fanduel inc. Be aware of their practices.

https://www.fanduel.com/rules

Written by another one of the pissed off the consumers!

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1:47 am EDT
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FanDuel dfs

Already had numerous lawsuits filed for employees using inside information to gain an unfair advantage and play on the competitor's site. Now they are using bots to enter ghost lineups, which employees can adjust to optimal lineups after contests have already started. In addition they can enter these ghost lineups in contests which are guaranteed to run even if they do not fill. (gpp's). By doing this it allows them to fill the empty slots to fill a contest, so there is no overlay and this results in most of the money being returned to the house. They are running a scam similar to the Ashley Madison situation that was exposed back in 2014, 2015 where men were unaware that fake profiles and pictures were being used to lure men into spending money to create a profile only to be conversing with a (bot) not a real human being. With all the online poker sites exposed and now banned from operating in the U.S. and now shutdown due to the employees cheating by being able to see the players whole card in a game I suspect and hope that more people will come forward and expose what we truly already know is going on here and this DFS industry will be shut down once and for all. I hope we can all come together and put an end to this cheating and dishonesty that preys upon us the common unaware sports fan. Scamduel and Draftkinks must end.

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B
7:34 am EDT

FanDuel Took my money!

These guys from www.fanduel.com scammed me and took my money! They did that without my permission and when I contacted them they simply ignored me and did not reply. I tried their live chat option and nothing! This website is a total scam, don't give them any of your personal information, they will use it against you! I will not give up until I get my money back!

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R
8:48 am EST

FanDuel They took money and didn't explain why there were problems with the email addresses

I signed up for www.fanduel.com and paid money on the same day. However, the agent said that my email was invalid and he advised me to use another one. I was shocked and created another email address. Not the rep said that I couldn’t use my account, because I have violated their policy and used two email addresses. How is it possible? They took my money and didn’t offer me refund.

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cbella
Chicago, US
Nov 27, 2023 4:22 pm EST

someone charged fanduel to my account..Stolen money too Bet with

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Kevin Sheahen
Pittsburgh, US
Nov 27, 2023 7:06 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Fandual,

On 11/4/23, someone used my debit card account without my authorization & had $900, $2000, $2000 and $2000 taken out of my account. The transactions listed in my debit account were:

Fandualsbkprimary xxxxx3015 from my account ending in xxxxx5149 $900

3Xs @ Fandualsbkprimary xxxxx3015 from my account ending in xxxxx5149 $2000

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william deluca
US
Nov 25, 2023 4:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

i have an account with fandual racing my account [protected] william deluca ny ny- i am always being restricted from betting the medowlands race track --one race i bet next race i am restricted will you fix my problem

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austinmann
US
Nov 19, 2023 7:10 pm EST

Ive been locked out of my account for weeks now. I havent been sent an email once to change ny password, even after trying to get one 50 times. Im through with this, I just want my money and be done with this app.

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David Tomlin
Phila, US
Nov 12, 2023 11:37 pm EST

I have been trying to access my account for three weeks. I have not been able to make a bet I have reset my password. So many times, I lost count it's not sending me the Veria cation code. I have two authenticators. But still no code. I can't solve this problem by talking to your AI. Does this mean you get to keep my money.

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Mike Campbell2
Colorado Springs, US
May 20, 2023 11:50 am EDT

Davy gallon Vs Saul rodgers. Every sportsbook rated it a no contest but Dan duel is trying to say decision stands even though it was obviously human error. How is this possible? This is isn’t right.

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chas lomongo
US
May 13, 2023 3:26 am EDT
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Fanduel win 100% and no bettor won in this game option.

1. Chris Paul is in the option and he did not play because he is injured.

2. Cameron Payne is not in the option and he did the first basket by doing a layup.

This is not a fair bet and this should be voided because Cameron Payne is not on the list.

non of the bettor win this game.

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Jhampton19
US
Feb 15, 2023 9:56 am EST

They suspended my account has not got back to me and it’s been over a week. All my funds still in my FanDuel account I deposited that I can’t get out because suspended.

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Jamie Patterson
Wilmington, GB
Feb 15, 2023 10:16 am EST

Using my credentials ilegally by Lumantity Developer, LLC with Mrs Debbie Gtrant

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Dan Welsh
US
Jan 17, 2023 10:58 am EST

I had several bets pending for over 1,400.$ after I won i got locked out, they said i needed two factor notification.

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About FanDuel

FanDuel is a popular online sports betting and daily fantasy sports platform that offers a wide range of sports and games for users to participate in. The platform was launched in 2009 and has since become one of the leading providers of daily fantasy sports and sports betting in the United States.

One of the key features of FanDuel is its user-friendly interface, which makes it easy for users to navigate and find the games they want to play. The platform offers a wide range of sports, including football, basketball, baseball, hockey, golf, and soccer, among others. Users can participate in daily fantasy sports contests or place bets on their favorite teams and players.

FanDuel also offers a range of bonuses and promotions to its users, including welcome bonuses, free bets, and daily odds boosts. The platform is available on both desktop and mobile devices, making it easy for users to access their accounts and place bets from anywhere.

In addition to its sports betting and daily fantasy sports offerings, FanDuel also has a casino section where users can play a variety of games, including slots, table games, and live dealer games. The casino section is powered by some of the leading software providers in the industry, ensuring a high-quality gaming experience for users.

Overall, FanDuel is a reliable and trusted platform for sports betting and daily fantasy sports. With its user-friendly interface, wide range of sports and games, and generous bonuses and promotions, it is no surprise that it has become one of the most popular sports betting platforms in the United States.
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Overview of FanDuel complaint handling

FanDuel reviews first appeared on Complaints Board on Dec 19, 2015. The latest review Useless was posted on Jun 27, 2024. FanDuel has an average consumer rating of 1 stars from 91 reviews. FanDuel has resolved 0 complaints.
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