Fashion Nova
Reviews and Complaints

Ordered a pair for my son. Jeans arrive but are too small. Initiate the returns procedure which required me to pay $7.99 for a return label. WTF?

Okay, whatever. Package up the item and ship it off for my store credit. Package doesn't arrive so contact FN. They have no clue where the package is and want a copy of the return label. What? I don't have that. They say they have nothing in their systems for me.

Their returns page says I can check return status using original order number. That doesn't work and the page says an error.

I go back and forth with the CSR and show them a copy of my bank statement clearly showing a $7.99 charge. They tell me to contact the bank and figure out why that charge is there and give me a 25% code that lasts for a week.

lol...Never, ever, ever will I deal with these fools. In the meanwhile I sic'd PayPal on them to get my monies back.

I was creating an account and was charged for products I didn't want to purchase, when entering in my credit card information. And fashion nova wont cancel the order and neither will my bank. There was also no confirm payment option so i didnt even realize I placed an order. I called minutes after and nothing was done and I am super upset because it was a large amount of money that was charged. I just want the order to be cancelled. I haven't even received it as yet.

Customer service reps are horrible and sound like they don't care about the job.. I placed an order and can't even change the address before it ships.. this is ridiculous.. what am I to do ? Accept the fact that my order is being shipped elsewhere ? Definitely unsatisfied and will not be ordering from them again .

I placed an order on Novermber 4th, the next day I recieved a tracking number, HOWEVER, that tracking number was invalid! I contacted them, only to receive a default email. I contacted them again.. and the response I got was crazy. They said that my order was shipped through DHL ( when I went to the order status bar in fashion nova it says USPS) and they gave me the same tracking number again. What's even crazier is that I placed that tracking number in DHL.. and IT DIDNT EVEN WORK! I emailed them a third time, only to hear that I have to contact the postal service, and they cannot help. [censored] fashionnova.

They are not understanding of people with injuries. They make you stand and look busy even when its slow to keep up appearances for the owner. If you rest you will made to leave. They do not allow you to call off or you will be fired. They also show favoritism to current wokers old and new. The supervisors from Fashion Nova will disrespect you and also take away your carts so that you can't make your quota.

I am livid at the fact that the company sent me a size 5 and 5.5 shoe size when I clearly ordered a size 10. I'm upset with the customer service as well and was indirectly called a "liar". The organization failed to send me an email that the shoe size I ordered was "out of stock", so instead they send me a shoe size 5 times smaller than my actual size. How can a company do this? No call. No email. NOTHING! HOW is this ethical? The representative said I made the error and I clearly told her I had a print out of my order and it has the correct size. Now, I have to return the shoes at my expense. This is ridiculous. This is my first time ordering from this site and the last time. I won't ever order from this place. Never order from this place. I spent over $100 online. Check BBB as well. There are thousands of complaints in this year alone. Worst experience.

I ordered a pair of heels. I received the heels and they have a defect and can not be worn. I called customer care and was advised to email pictures of the item, which I immediately emailed the photos to the agent while on the phone with the agent. She then stated she was sending the photos over to management and would put me on hold and would be back shortly with a solution. The agent got back on the line after some time and stated that she was advised that because I had previously received credit for defective items that I had received ….I would need to mail the item back to Fashion Nova before a credit could be received. I explained to the agent that any item I had previously received credit for was because I received the item with a DEFECT as I had provided photos and I was not requesting credit, but I would like to receive the item that I ordered, but without defect. It seemed as though the representative was advised to stick to the script as she kept saying that I wanted credit and was absolutely not listening. I explained that I order online mostly for convenience and all I expect is if I pay money for an item that I receive it without defect and if there is defect that fashion nova provides good customer service by providing a solution and that I(as a paying customer) not be responsible in any way for that solution. Instead the rep advised that I needed to mail the shoes back and basically correct their mistake. I asked to speak to a supervisor and after being placed on hold for a very long time I was advised that a supervisor would call me back. A supervisor called the next day and LEFT A MESSAGE saying that I needed to mail the item back. I find this absolutely absurd. If I ordered a wrong size, color or item then yes I should be responsible as I made a mistake, but why would fashion nova make a mistake and expect the customer to fix their mistake . Due to this issue I've decided to no longer shop with fashion nova and will advise my friends and family of this situation, so this can't happen to any of them .

Hi my daughter has ordered off your website and loves fashion nova but after several delivery and some missed she pays £15 delivery but every time I can't get her parcels as you have too pay £20 as well to dhl on delivery I tried too explain with one package that I did nt have £20 and now it's gone to a bailiff . I actually thought was ordering off Jeffery stars website I stopped my daughter ordering but it was actually fashion nova that were charging £35 delivery intotalI, I have nt got £20 for this order so they going too take back then I m charged again she loves fashion nova but I 've got bailiffs and no parcels please help I'm in tears it her birthday money she spent what is the £20 on top because it doesn't say another £20 in delivery and if u dont pay it you don't get parcel and it goes up by hundreds of pound s I all ways shop online this is the 1st big problem I 've ever had my contact number is [protected] email [protected]@gmail.com thank hope to resolve soon

I placed my order on August 22nd and the order number is #[protected] (I now remember this by heart due to how many times I've submitted a return through them). I submitted a return and refund for 4 out of 9 items I purchased and it took them two weeks to respond to me with a non-generic message. I completed my purchase for the shipping return label or whatever its called so I can have an "easy return". It took them four days and an email from me for them to actually send me my purchased information. When I went to my local postal office with my paid shipping return label, they told me it was invalid and concluded with me spending an additional $25 OUT OF POCKET to actually ship it(this was September 14th, 2019). After almost two weeks and no word from anyone, I emailed them for the SIXTH TIME for a status on my return. took them another week and three more emails from me for them to respond. All they asked me to do is repeat my issue and information and nothing was done. Now its October 2nd, 2019 and they have the nerve to tell me that they never received my returned products which is absolute ludicrous because I sent the returned items to the location they provided with not one but TWO completed return slips.

I purchased 3 items (order number [protected]) on the 22nd September 2019 for $78.73 from the UK. I have been waiting on my purchase for sometime now . I received an email today from Global Freight Service (GFS) regarding "duty and VAT".

I am very confused because I have been regularly purchasing from FN for a while now and I have never been asked to pay a further charge in order to release my items.

I have been asked to pay a further £19 so that my parcel can be released to me. I would like to know what is going on and if Fashion Nova will be paying thus cost. I need my parcel as soon as possile

Ps. Here is the website info

ttps://globalfreightsystems.co.uk/PaymentService/MakePayment

I made an express order on fashion nova before 4pm and for some reason I get an email saying it's coming in a week. Got an email the next day saying it's being shipped and that also provided me with a tracking number. I called the customer service number but the tracking number was with DHL and they said they couldn't help me. I want to know why my package says it's coming in a week when I paid the extra money to receiver the next day. Also, I called DHL and they said they could track my number. What the hell fashion nova! I want a re fund if I don't get it by tomorrow!

I made one order of nine items of clothing from your store and for some reason I have been charged and my mother has been charged €167.25 on my mother's VISA on the 27/09/19 and for the same order I have ALSO been charged on my VISA for €167.53 on 26/09/19. I should not have been double charged. And I DO NOT want TWO parcels! I need you to refund me on my VISA. Contact me ASAP.

Before I placed my order which was September 23rd it says on fashion nova website that the regular shipping only take 5 days and today I got an email saying that my order will arrive October 9 which doesn't make any sense at all. I was gonna do the express but like your website said "Canada shipping 5 days transit time" I was willing to wait because my vacation is October 3rd. You have to get it to my place before my vacation I just think it's fair as a customer!

I ordered a parcel from fashionova 3 weeks ago it didnt arrive and when i contacted fashionova it took them 3 days to reply to me by a generic email with a tracking link i looked into the tracking link and i contacted the company of the delivery and they have said that my parcel isnt found anywhere and its lost and they cant find it and they want me to contact fashionova for further informations even rho fashionova says that the parcel is with them i have no idea what to do i cant even ask for a refund because i cant return the parcel i am so frustrated by fashionova terrible customer service all they do is copy and paste an email to you they dont bother to read your email and they leave a link for you suggesting to buy more clothes for them even tho you just complained about not receiving your order

My order number was [protected] and one item is missing out of the 15 items I have ordered, I got flooded by the storm Imelda and lost my car, so my package was the last thing I could think about...Today Sept 24th I have finally opened my package and realized that the skirt was missing.
I have emailed them and the agent told me that they can't help me, I have never experienced anything like that .
I want them to send me my missing item or issue a refund please.
Item missing : Bad liar skirt (size Small)

I placed an order on their website (not as a guest, I created an account prior to this order) and so after I placed my order I never received a confirmation order. Also I went to my fn account and checked under orders and nothing was there but they sure a hell charged my freaking card! And now I can't get any freaking assistance without a damn order number !

They contacted me via e mail to buy items in my cart with a promise of free overnight shipping. Theres no such thing the shipping was regular time and never received the items. I e mailed them many times no response. Friday september 20 I got e mail my package was delivered I didn't sign for it or received it. I emailed fn on how they never reply and were lying about free overnight and now my package is gone. Douglas from customer service replied wow. They won't take responsibility and play the blame game is not on us ups is at fault go file a claim with them was his response. Fn work with ups I paid in full and got nothing. On the phone with fn angel assured me they have insurance and a claim was put in place. When the investigation is over I can get a credit or a refund. It takes up to ten business days that's too long. I want a credit now or a full refund. Why they lie on emails to get me to buy and then when their carrier looses my package they refuse to take accountability and want me to file claims when they have insurance? This is beyond the company fn need to do good and resend all items or give immediate credit and more for the inconvenience. If I don't get a quick resolution i'm prepared to contact bbb, ftd and legal shield. Thank you in advance.
Luz de jesus roman