Fashion Nova
Reviews and Complaints

My name is mellanie james,

I have lost my debit bank card and went to my bank to cancel my card.when i went to check my account to see if anyone used my card I notice someone has been shopping online with it and your store was one of them.I made a claim with my bank wells fargo now I making a claim with yall . give me a call at [protected] and at [protected]@gmail.com

on my bank statment online this all it has on it:

Purchase authorized on 3/25 sp*
fashionnova.c fnova.myshopi ca
s380085376854754 card 8585
03/26/20 $103.43
merchant address: Fnova.myshopi, CA
category: clothing /accessories

Hi,

I ordered some clothes, over four weeks ago, I received a call from a woman who has informed me she received my order by mistake. My order was sent to a wrong address she said my address was scribbled and her address was written on top. this is absolutely ridiculous.I have emailed the fashion over team who are very rude not responding to my concerns properly, they are keep repeating the same thing and not reading my email they've asked me to complete out of form which needs to be printed and completed and signed and sent back quite frankly I don't have the time to do this nor do I have a printer to do this also I shouldn't have to do this.

So what needs to happen is you need to contact DHL and inform them that the address the delivery was sent is the wrong and question why they changed original address . I cannot find a contact number for them to call them myself so it needs to be done by you.

I place my order at 10/26/2019 and I didn´t receive it yet. I informed Fashion nova about the order missisng at January 15th, 2020, and today they sent me an email saying that I should claim befor complete 90 days, knowing that at january 15th was on their time frame. The total amount of the order is 131, 22 USD. I would like to have my itens or money back.

Item not delivered and fraudulent practises causing uneccessary charges .

I ordered this item from Fashion nova since the 3rd of December 2019 and is over 35 days and my item has still not been delivered . This shouldn't be happening when I use paypal! I have contacted the seller so many times they don't respond to emails and when they do it takes weeks or they ignore your email .

They have been ignoring my emails and i have spent so much contacting them on twitter email and instagram.
They later confirmed it is with customs however I received no notifaction to pay any customs charge . Chased Fashionnova so many times to provide me with the reference for customs but they ignored. I have contacted Parcel force spending hours on the phone who have confirmed the following .

Address provided by the retailer was wrong ! so it was sent to the wrong address ! this Is bad service
They provided me the referenece to pay and confirmed that customs charge us £99 ! this is outrageous for a £132 order as you can see from my statement . Parcel force confirmed that the reason is fashion nova provided them that the amount for the order is $329 ! when I clearly paid £132 hence the reason for the high customs charge. I need this money back in full for the inconvenience and poor service received from this company. And I haven't also received my order!

Parcel Force Reference Number EH260235732GB
Adaeze ihedioha
81 Aldermere avenue Cheshunt EN8 0ff
[protected]
#F8500545 Order Number
Email : [protected]@yahoo.com

see email corrrespondence with Fashion nova

ent from my iPhone

Begin forwarded message:

From: "Javier Reyes (HON) (Fashion Nova)"
Date: 6 January 2020 at 15:21:29 GMT
To: Adaeze Ihedioha
Subject: [Fashion Nova] Re: Order not been delivered till now
Reply-To: Fashion Nova


Fashion Nova Customer Care
Your request ([protected]) has been updated. To add additional comments, reply to this email.

Javier Reyes (HON) (Fashion Nova)
Jan 6, 7:21 AM PST
Dear NovaFam,

Thank you for reaching out. I'm happy to help!

While Fashion Nova has no control over packages while they are in transit, we will make every effort to coordinate with the carrier for details on the status of your order.

Please complete the attached affidavit within 5 business days of receipt and return it back to info@fashionnova.com and allow up to 30 business days for the investigation to be completed.

We sincerely apologize for any inconvenience and hope your situation is resolved quickly!

Kind Regards,
Javier
Fashion Nova Customer Care
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Attachment(s)
International_Claims_Form__4___2_.pdf

Javier Reyes (HON) (Fashion Nova)
Jan 6, 7:21 AM PST
Dear NovaFam,

Thank you for reaching out. I am happy to help!

We strongly recommend you to reach out to the carrier for further assistance with this matter, as Fashion Nova has no control over packages while in transit.

We apologize for any inconvenience caused. Feel free to use promo code CS125 for 25% off your next purchase.

Kind Regards,
Javier
Fashion Nova Customer Care
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Adaeze Ihedioha
Jan 5, 4:44 PM PST
I am still chasing my refund I haven't received my order is getting to two months . If I don't get espouse I will go to the press, involve watch dog and get in touch with my lawyers . Return my money in full £132 . I am tired of this fraudulent act . How can you scam people of their hard earned money
Sent from my iPhone
> On 1 Jan 2020, at 21:06, Javier Reyes (HON) (Fashion Nova) wrote:
>
> 

Adaeze Ihedioha
Jan 3, 5:05 AM PST
It is over 30 days now
I want a refund please can you
Confirm
When I will receive my refund
Sent from my iPhone
> On 1 Jan 2020, at 21:06, Javier Reyes (HON) (Fashion Nova) wrote:
>
> 

Javier Reyes (HON) (Fashion Nova)
Jan 1, 1:06 PM PST
Dear NovaFam,

Thank you for reaching out. I'm happy to help!

While the estimated time frame for international shipments is 5-10 days, some packages can take up to 30 days depending on local Customs. Our sincerest apologies for this inconvenience.

Kindly note that Fashion Nova doesn't have any control over how long customs deems necessary to hold a package. Additionally, some countries apply tariffs after the package is accepted there. We suggest checking with your local post office to find out if that applies to your area. Fashion Nova does not cover additional costs.

For further information on your package, please track your package at: https://www.logistics.dhl/us-en/home/tracking/tracking-ecommerce.html?tracking-id=F704570642891497

We apologize for any inconvenience caused. Feel free to use promo code CS125 for 25% off your next purchase.

Kind Regards,
Javier
Fashion Nova Customer Care
Have you signed up for our promotional emails yet?
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Adaeze Ihedioha
December 27, 2019, 5:37 AM PST
Hi Marlon
You haven't replied to my email
I only asked you where my order is and when will I get it . I need a time frame . Can you track my order and tell me where it is . That's all I asked . It's already 25 days late .
Sent from my iPhone
> On 24 Dec 2019, at 22:32, Marlon Viana (HON) (Fashion Nova) wrote:
>
> 

Marlon Viana (HON) (Fashion Nova)
December 24, 2019, 2:32 PM PST
Dear NovaFam,

Thank you for choosing Fashion Nova, the international leader in online fashion! At Fashion Nova, we are pleased to provide international shipping for your convenience.

We ship packages via RRDonnelly International and DHL. To view our current shipping rate fees for Canada, U.K., and all other international areas, please visit our Shipping page on our website. Please note that our current advertised shipping rates do not include the standard processing time of 2 business days. Business days do not include Saturdays, Sundays, or US Holidays. We also offer FREE Shipping to Canada for orders over $75 as well as FREE International and U.K. Shipping for orders over $125.

Note: International shipments may take up to 30 days to arrive but most are delivered in 14 days. In some instances, delivery may be delayed depending on your country's customs processes. Fashion Nova and the carrier do not have control over how long customs deem fit to hold a package. Certain countries may apply tariffs after the package is accepted. We suggest checking with the carrier to find out if fees apply to you as Fashion Nova does not cover additional custom's related fees. Fashion Nova is not responsible for applicable customs fees, import duties, taxes, or any other charges.

Your tracking information will be available by email after the package has been processed and shipped. Additionally, the carrier may take an additional 7 - 10 business days to scan your package and provide tracking information online. Please visit our Shipping Policy for more information if needed.

Thank you for choosing Fashion Nova!

Kind Regards,
Marlon

Fashion Nova Customer Care
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Adaeze Ihedioha
December 22, 2019, 4:32 AM PST
#F8500545
Hi I ordered on the 3rd of December and haven't received my order it hasn't been sent to the courier . I have chased this severally with no response / please can you confirm when this order will be delivered or refund me in full to my account . I will also like to log this as an official.complaint . I look forward to hearing from you . It is unacceptable to keep sending emails and chasing you for my order and money and get no response .you can't take people's money and not return . That's fraud !
.
Refund my money .or I'll take this to social media and the press
Adaeze ihedioha
Sent from my iPhone

This email is a service from Fashion Nova. Have you checked out our site FashionNova.com today? We restock our merchandise every day, so be sure to check out what's new! Stay connected with us on our Blog, Facebook, Instagram, Pinterest and Wanelo.
[Z3PW5W-M7ZD]

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3

it has been over a month since i placed my order. i have been given the run around and basically ignored by customer service. i spent $753 dollars and tracking shows a label was created on dec 6 and then voided on dec 19. No refund has been issued and the reps are telling me to check with the carrier whose tracking show they never even got the package. fashionnova stole my money and never sent my package and have not issued a refund! terrible service and i do not know how to get my money back!

Today I called customer service and did not have the pleasure of speaking to someone named Kevin that didn't have a mother to give some phone etiquette phone manner, KEVIN was nasty on the phone and also hung up the phone on me. Mutli billion dollar company should not have people like Mr. Kevin doing customer service when you are dealing with probably drunken trying to recover from the night before people. And all because I was asking for his name, people should know customer service job is dealing with millions of different people at once. He should of never hung up the phone because if he didnt I probably would of not made the complaint. But rude Mr. Keven Merry Christmas little tip you should go back to school for some English. Not being petty just the boy needs a little schooling.

Back in October I sent back my items that all fit horribly, I had to pay to get it shipped back and yet I STILL haven't received my refund. I emailed them countless times and NO response what so ever. I got an email saying they received my return and I should be getting my credit in 72 hours. It's been 3 weeks and still nothing. NEVER AGAIN! I've been telling everyone I know not to order from them ever again. It's a shame after spending hundreds of dollars on this brand, this is what it comes down to.

I had purchased a dress on December 2nd and it was already frustrating that they took a whole week to even ship it. I tried to cancel my order before they had shipped it and of course they wouldn't let me once the order was placed which didn't even make sense because it hadn't even been shipped. I then decided I will return the dress and get my money back and turns out I can't get my money back & it's only store credit. Once it was shipped I looked at the date of when it would be delivered and it said dec. 11. It's the 17th now. I've tried several times to contact them regarding the order but of course they keep ignoring my emails. This so frustrating because I still don't know what to do and how to get a hold of them.

Hey there Fashionnova
You sold me items and then told me that they are not available anymore. You gave me no choice in replacing these items, because placing 2 orders requires 2 times shipment. You said that you issued me a gift card with the amount of money that I PAID you already, which i don't need.

I do not need your giftcard, I need my money back. You are not a bank that can keep my money on your bank account. You have no rights to keep my money. You don't provide a good you return money back.

If you don't have these items and if you would never ship them to me than I don't have any reason to keep MY MONEY on your bank account.

I am not an investor.

So I demand my money to be returned. Provide me with full refund for all items that were never shipped to me to my bank account stated in the order. Otherwise I will see it as a illicit enrichment and will sue you.

I ordered several items from this site, one of the items I bought "was unable to be shipped by them" but they still charged my card for the item. I ordered the item & never received it & they won't give me any store credit or a refund. I reported them to the Better Business Bureau. I ordered the item when it was still in stock but they are saying its not & refuse to give me any store credit like they tole me they would. Its been past 48 hours & I've yet to receive another receipt with my refund & store credit as stated in the picture attached below.

I submitted this complaint to Britain's Trading Standards after getting no sensible response from Fashion Nova.
Hello karen smith,

You sent a payment of $88.97 USD to Fashion Nova
(info@fashionnova.com)

It may take a few moments for this transaction to appear in your account.

Merchant
Fashion Nova
info@fashionnova.com
[protected] Instructions to merchant
You haven't entered any instructions.

Delivery address - confirmed
karen smith
99 church Rd
Kearsley
Bolton, N/A
BL4 8BP
United Kingdom

I paid postage but when it arrived in the UK I was contacted by customs who demanded £21.13. I queried this with Fashion Nova who gave various reasons why this was nothing to do with them, blaming the post office and YODEL. I ended up paying the fee.

I then received several emails from YODEL saying the package was on its way and giving dates and times for delivery. It never arrived. I contacted them and was told they had attempted delivery 5 times and they couldn't find the address. They confirmed that they did not have my address as stated on the delivery receipt and said they couldn't change it as only the sender could do this. They returned it to Fashion Nova.

I contacted customs to check the address and they replied that the address provided by the shipper Fashion Nova was 99 Church Rd, Bolton BL1 6EE.

I contacted Fashion Nova to advise them of this and to request a full cash refund and refund of my customs fee as I had never received the parcel due to their error. I have been corresponding with them for several weeks now and all they are offering is a credit note as they say this is in line with their returns policy. This is despite them previously saying they would redeliver the parcel once they received it back at no cost to me. However, I did not receive or return the parcel so do not feel their offer is appropriate.

Please can you advise.

I ordered an item(domestic ) just because the shipping chart said it'd ship on the 17th of December. Once I paid the money it said estimated delivery time is the 19th.i can't reach them anywhere and I'm getting generic emails each time. No one will be home on the 19th of December for three weeks due to Xmas holiday, the post office only holds on to the package for two weeks. I either want a full refund or my shipment to deliver before we leave to Europe.

Placed order on November 29, website states est delivery December 9th. As of December 3 still hadn't received any confirmation so I sent an email inquiring about these items. I thought maybe they were out of stock temporarily due to holiday rush, it reads:
Hello I was wondering when these items will ship and if they are in fact in stock. The delivery schedule you have posted says delivered by December 9th if purchased on Black Friday
Thanks

The response I received Fashion Nova Customer Care
Your request (18‘&$@&&") has been updated. To add additional comments, reply to this email.

Nova Star (Fashion Nova)
Dec 3, 1:22 PM PST

Thank you for contacting Fashion Nova!

I'm happy to check on your order for you. Your order is being processed at our warehouse. We don't have your tracking number at this time but when your order is ready to ship we will email you with tracking information to har***********@abclmn.com. You can use that email to track the status of your package or you can check the status of your order here. Once shipped, most orders arrive within 5 business days for standard shipping, 1 business day for overnight, or 2 business days for two day.

Thank you for being a valued member of the #NovaFam! Please let me know if there is anything else I can do to help.

Best,

Nova Star

Fashion Nova Customer Care

What DID happen immediately after these correspondence was my account being charged lol. No delivery confirmation or answer to my ACTUAL initial questions. So I sent a final email before heading to my bank to report this fraud and get my money back. Unethical business dealings borderline fraud and they should be made aware of this and implement better business practices before they end up in a class action lawsuit. We've seen this happen ALL over our wonderful country when big business forgets that they TOO are held to certain regulations and laws set forth by the government just as we the "ordinary people" are

I have run into some very bad customer service representatives, but this one takes the cake! I spoke with a Jose about an issue with an order I received incomplete. 

Order #[protected]

Gotta Work Blazer Mini

I  received this order yesterday day and it came without the corset. I explained that to Jose and he verified this information and escalated the images I sent him (this is what he told me). He then said I would have to return the blazer so you guys could send me another one or I'd have to accept a store credit. Now, I could understand if I misordered, why I would needed to pay to send it back. I already had to send back the same dress because the first one was too small. However, this is not MY error. This is an error on Fashion Nova I don't see why I would have to spend my own money to resend it when you guys are the ones who made the mistake. I already spent too much money on this. I explained that to Jose and he had the audacity to hang up on me. There was no follow up e-mail of apology or nothing. Never in all my. years of online shopping have I ever encountered such rude customer service as I have with Fashion Nova. It doesn't make sense. I would please, either like a label that has been paid for to ship the incomplete blazer back to you guys and get a complete one resent or I would like to be sent another complete one. This is basic knowledge there is absolutely no reason for me to have to spend even more money than I already have on this dress. As far as your employee Jose, he is a terrible representation of what good customer service looks like. A shame all around. This ruined my whole night.

I made a purchase for 11 items on cyber Monday, today, December 2nd, 2019. The total before the discount was $212.83. After I had put in the Cyber90 code, I received 50% off the items and the total price was listed as $106.42. On the page where you review your card payment options, billing, and shipping address, The price was listed correctly as$106.42. However, the second I hit place my order, a confirmation screen popped up saying my order was completed for $212.83, and the code was gone.
This is not the first time fashion nova has scammed me and I have tried calling their bogus line numerous times and emailing but I'm sure they will not reply just like the last couple times.

PLEASE HELP!

So I was on the app I had 1000 worth of items. My card kept being declined and I could not even sign on to my account due to a bug on the app. I spent 3 hours trying to checkout with several cards. Finally I am able to log on on my new MacBook and most of the items are sold out so my grand total is different. I put on my code fn50 in which I have screenshots for and I should take them to court. My total $322 and I go ahead and I use my Apple Pay. They charge me a whole 644.00. This is outrageous and shady company. How are you going to remove the promo code when it was clearly there and the price was already deducted. Now my bank cant do anything about it because it's still processing. Never in a 1, 000, 000 years have I had a problem while shopping online or using promo codes. They have no one to call and they take one business day to send you a reply. I'm going to be contacting my lawyer and the better business bureau. I'm going to make a YouTube video so I can reach all my fans and have them share it. I will be going live shortly.

I placed an order for the black sale and haven't received a confirmation email yet my debit card has been charged and FN won't even acknowledge it
I placed an order last Nov 29 start of the 50%off everything sale and after I checked out on the app it said order successful and my mastercard debit card has already been charged ¥27000 $250 yet I didn't receive a confirmation email. I messaged them the next morning and they said "Please accept our sincerest apologies for the order issue you are experiencing. We have been escalated this and the orders you try to place doesn't go through if you would like to complete the order you should be receiving an email with the link so you may finish your order.

Please check your junk mail, inbox or spam option.

We invite you to use CS825 for 25% off in your next purchase" they didn't even mention anything about my card. They still haven't replied up to now. Please help I know $250 isn't that much but I saved just to buy from Fashionnova this black friday and all the other sales are over and won't even be able to shop unless they refund me : (

I used the portal on fashionnovas site.. it wasnt working. After 30 plus minute of trying, it finally worked. I selected three items of my full purchase to return since the items didnt fit me. I printed the label sent to me through the portal. I out the new label on my bag and accidental put my copy of the tracking number in the bag with the return items. I never got my return gift card thereafter. It's been since the first week of November since I sent it out. I called costumer service and they said there Is nothing they can do. I called the post office to see if they have my package but they cant do anything without the tracking number. I called costumer service again and asked to talk to a supervisor. The gentleman was not friendly and said that there is nothing a supervisor can do. He never sent me to a supervisor but said to call back again some other time..I need help. This is not good costumer service. What do I do.

I had cancelled my order and my I was charged by my bank but never received any credit or clothing how do I go about getting my money back or store credit
I'm just trying to get my money or at least store credit I don't have any kind of why to contact anyone about this problem all I'm trying to do is find out about my store credit and you all want me to write all this extra stuff and I don't know