The Feather Emporium

I made an order from Germany in October 2020 for aubout 223 USD.
The items got stuck at the customs and they needed some information from the dealer, so I tried to get in contact with David.
As I read in other Forums, it is nearly impossible to get in contact with David if there is a problem, and it was the same thing in my case. No answer over weeks.
So the items were sent back to the shop and this was lasting very long, because the shipping was delayed because of the Corona-Problems.
In January, I started a claim over PayPal, because I wrote David several times to ask him, if the package got back to him, because I didn't get any information from the post offices in Germany and USA. Like a little wonder, David answerded the claim and told me, that all this wasn't his fault and that it wasn't right, to start a claim. He hadn't heard nothing from the package and because I don't wanted to be unfair, I thought that I will not pursue the PayPal claim further. That was a big mistake, because a claim over Paypal is the only way to get contact to David.

So in March 9, 2021 I got the information from USPS, that the package had been delivered back to The Feather Emporium. Since then i wrote so many E-Mails to David, but never got an answer for a single one of them. For sure I would accept, that the costs for the shipping would not be refunded, but of course I haven't got a single Dollar back, so The Feather Emporium stole me over 200 USD.

I am very sad about this behavior and it hurts me and my family that the money is gone for nothing.

As I read in many other forums, The Feather Emporium is a good shop, if everything goes fine. But if you have just the smallest problem with your order, you stand alone and never get helped from David. I think the circumstance, that I am from Germany, increases Davids ignorance.

It's a shame and I wouldn't recommend that shop to any other customer.

I placed an order in November 2020 and to date I have not received my items.
I emailed Dave several times. The first time he told me that I needed to change some items ordered - which I did. The second time I contacted him he pretended that he was very busy and the order would be shipped soon with pictures. Still no items, I asked him to provide a tracking number, no response. I suggested that he was scamming me. Then he created a shipping label through USPS but no items have been picked up for tracking by USPS. Dave has now gone silent.

I also contacted Pay Pal and informed them - they say they can't do anything because the I notified them out side of their complaint "window"

I placed my order on October 14th for 146.50 worth of feathers.
I never received a confirmation email.
I have never received feathers.
I was REALLY excited because their feathers look amazing and the website states that they have, "a no questions asked return policy", and, "If you order feathers from me and not happy for some reason, please contact me right away and I will resolve the problem."
In the time of CoVid, I pray the seller is healthy and all my frustration is not because he is unwell... If so, I will pray for his well being. I have had no contact with seller and have been trying to resolve this issue since the end of October.
I called the seller ten times and only got the voicemail that was full so I could not leave a message. I have tried emailing the seller and no response.
I am trying to resolve the issue with PayPal directly and it has been three weeks and I have not gotten feathers or my money back.
My money was taken over 6 weeks ago and I have received nothing. I can't contact the seller to resolve this issue. How much time does it take for taking someone's money in exchange of goods, and not sending the goods to become theft?
I am close to calling the local police department of this company and pressing charges.
I would LOVE to resolve this!

I place a small order with Feather Emporium about 2 months ago. One item turned not to be exactly what I wanted and, since the web site states a "no questions asked return policy", I called Dave and, following his instructions, sent the item back for an exchange. BIG MISTAKE. It's been over a month since he received my return. After 4 or 5 phone calls, broken promises, and no action, I have pretty much given up. Do not deal with this company.
The policy should state "no questions ask return policy because we don't have a return policy".

I found such a great deal on Feather Emporium website and was super excited about my order. Time passed and order did not show up so I contacted them to get the latest news about my order status and wasn't happy when they said that order was cancelled. They said that my order was no longer available and promised a refund which wasn't given.
Gladly I paid via PayPal and they helped me to get my money back. Don't buy from this site without any buyer protection. Feather Emporium is not safe, stay away!

I purchased $160USD worth of feathers back in June via PayPal. The paypal transaction confused David of Feather Emporium and he didn't actually get to shipping product until a few months later. Or so he SAID. Months went by. I'd check in and he'd tell me there was an issue with the post office. Really? More months went by. He ignored my texts, my e-mails and always picks up the phone just to give me the run around. I'm FURIOUS with his POOR SERVICE and this is the first bad review I have ever posted online. EFF YOU FEATHER EMPORIUM. All my friends were really looking forward to getting feather extensions but due to his poor communication and ripping me off it's a service I cannot provide for the demand. Way to really blow it, Feather Emporium. You could've had yourself a loyal client.

Made an order with them and they never sent it out!

Hi my name is Roxy. Im from California where feather extentions are really popular so. Finding the "FEATHER EMPORIUM" was a big hit for me. The prices where competitive and the selection is awesome.

My first order was of $700 including fat, skinny, solid, and grizzly feathers.
I was so happy with my purchase. The only thing that bothered me was that the color of the feathers where not the colors i saw online. For some including chartreuse and green. Not that big of a deal if I did nothing about it. Still happy.

For my second order was the worst online experience EVER! This order was of $1300+ Including... 150 COUNT HOT COLOR KIT, EARTH TONES KIT & a kit that did not exist but was hoping for a FAT FEATHER COMBO KIT worth $500.

BIG MISTAKE!

Not only does it say online at www.featheremporium.com that the kits are 150 count BUT. If you read carefully it states this ...

Hot Colors Kit: Includes 12 feathers each of 11 bright colors, half dyed on grizzly and the others dyed on white. Your base colors are grizzly, black, and white; you'll recieve 10 of each.

OK so if you add it up. It adds up to 162.

I didn't notice at first but he doesn't send you an invoice so. I counted all my feathers and weather if he honored 150 or 162 i was still missing feathers. I never counted the first time I order so again no big deal.

I also received the FAT FEATHER kit that I was really excited about but. Again was disappointed. I thought i was going to get a good amount of colors for $500 but instead I received 4 colors 40 of ea. color. UNNECESSARY amounts of one color considering I asked for "as many colors I can get for $500"

SO...

I called to resolve the issue the day I received my order in JUNE of 2011 and. Told him everything I'm telling you right now. Assuring myself that what he states on his website was honest and true. WHICH IS...

*Return Policy - If you receive your order and are not happy with it in some way, please contact me. There are absolutely not returns on fashion feathers sold on full or half saddles. Any returns will be charged a 15% restocking charge.

This is because a few have ordered saddles and after receiving them, plucked feathers and then returned them wanting a full refund. We can not count each feather on every saddle we sell, so there is no other way to deal this problem.

If you have ordered loose feathers such as feather bundles and not happy for some reason, please contact me immediatly and I will resolve the problem. I, in no way, want you to be unhappy with feathers you purchase from me.

Dummy me

Point taken right. WELL thats not ALL. I send them back overnight shipping ASAP. Hoping to receive them back even sooner. Well. he gets the feathers and says sure e-mail me the colors you want and Ill get them out to you asap. well a few days later he tells me that those aren't the feathers he sent me, he doesn't even carry those type of feathers, or the colors or the length ... I did tell him I did everything I could to prevent confrontation and the situation he put me in. He says he's going to call me back to resolve it. WELL. I call back the next day and its as if he forgot the whole thing ever happened and was promising me he'd send them by the end of the week. That I would receive everything... A month later that he ran out, was waiting for his order to come in, was waiting to dye them, (2 months pass) waiting for the orders to be put to put together by his shippers and now he's moving his shop, AND SICK!

This was ongoing with excuses for 11 weeks until he actually says he sent them and that he would send me the tracking number. 10 days later and a call a day later no tracking number and no package. No answer and ignored. I file a claim to paypal and my bank. He finds out about the claim. Answers my call after a couple of days and after he found out about the claim. I told him I filed the claim because of all this commotion and told him no package no tracking and asked if he even sent the package at all. WELL his response was that " to be really really quite honest with you I dont even carry those feathers ...blah blah." so I asked him a few times "so you never sent the package and there was NO TRACKING #" ...

BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE

I hope you had enough time to read my experience. And I wish you the best of luck to all of you fly fishers and cosmetologist out there . We Just have a passion for what we do. And we cant help what our heart tells us.

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