Feit Electric Company’s earns a 4.8-star rating from 27 reviews, showing that the majority of lighting product consumers are exceptionally satisfied with their lighting solutions.
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Replied
pkg 10 15,000 hour 5000k led light bulbs 100w replacement
I purchased these light bulbs at Costco about six months ago, and the longest a bulb has lasted is three months with most failing in a week to ten days. They start to flicker then go out. I contacted their customer complaint line at [protected]-BULB and they promised 3-4 months ago to send me a replacement box and have never received them. The product is junk and the people you deal with at Feit are not reputable either.
The complaint has been investigated and resolved to the customer's satisfaction.
866-326-BULB. We will be happy to speak with Mr. Rizor and resolve the problem he is having.
Replied
feit electric led 60 watt (uses only 9.5 watts) replacement omni directional soft white dimmable bulbs; 4 pack; ceom60/927/4
Purchased their 60 watt replacement blub about 12 months ago. Claims on packaging that these bulbs have a life span of 22.8 years if used 3 hours each day. Used them for about 2 hours each day. Of the 16 bulbs purchased 3 bulbs have already malfunctioned and are useless, approximately 19% failure rate. Additionally, the base of the bulbs are extremely hot. I thought LED bulbs do not generate much heat.
The complaint has been investigated and resolved to the customer's satisfaction.
Replied
ceom60/927/6
I purchased them a few months ago from Costco in Nanuet, NY and I already have had 2 of them die on me! I complained to Feit about month ago when the first one died and they sent me a replacement 2 weeks later. A second one died last week. I notified Feit once again and have yet to hear from them! They should be ashamed of themselves. I will NEVER AGAIN buy ANY of their products!
This complaint has been resolved automatically due to user's inactivity.
https://help.feit.com/hc/en-us/requests/new?ticket_form_id=4417474650263
Replied
led bulbs model nos. bpcea800/927/led/3 and ceom60/927/4 9.5 watts
I bought the first bulbs (Bpcea800/927/led/3) with the fins back in june, august, and september of 2015 at costco. I've already had about a half dozen of these being replaced. Each time, I reported the bad bulbs, feit would send me a newer model (Ceom60/927/4) without the fins which is an updated model.In the past, feit never asked me to return the bad bulbs even though I asked them if they wanted me to do so. The customer service reps advised me that it was not necessary.
Today, I reported to their customer service rep that this newer model has burnt out which was sent to me about 6 months ago. This time, I was told that in order to get a replacement under warranty that I had to return this burnt out bulb. I would have to pay shipping costs. Well, this didn't sit well with me. Feit has quality control problems with these bulbs as they did with their earlier model, and based on the bad reviews here, this is a strong indication that they have yet to refine the production of them. As far as i'm concerned, if they want the bad bulbs, they should either send me a prepaid shipping label, or just forget about returning them, inasmuch as the bad quality of their bulbs is their problem. I keep asking myself, how many more of these bad bulbs may last barely a year with a warranty of five years.In effect, I can't trust these bulbs with them lasting five years, let alone a year or two. Why should I incur additional, unwarranted, costs for these bulbs? I bought them to save money, not to prop up a company that will not stand behind its bad products.
It's a hassle and a terrible inconvenience to me in buying these bad bulbs. I doubt that I will buy them again. Costco continues to sell these bulbs knowing the bad reviews they are getting on their own website. Costco's rating on these bulbs is a star of 1 out of 5 stars. Our in-laws back in tennessee bought these same bulbs from costco based on what what we were doing to save on our electrical bills. They too have had to return burnt out bulbs no sooner than when they bought and installed them. I believe the few bad reviews here are a drop in the bucket. Costco should inform feit that they should be held accountable for the return of their bad bulbs.
What I have written here is virtually the same as I posted at costco's website.
Today, I received a telephone call from the Asst. Manager, FEIT customer service. She wanted to know about my concerns with these bad bulbs. Well, I explained to her that I should not have to be required to return their bad bulbs at my shipping costs. I stated that these bulbs don't meet quality control standards when so many complaints have been documented at Costco's, and other websites. Further, I had been upset with one of their customer reps many months ago regarding their quality control standards. That particular rep accused of something I didn't say. So, I informed the Manager that this was very poor customer service to accuse a customer of something I said when it was not factual. I asked the Manager if calling me was a result of my filing this complaint. The Manager said she was calling me as a matter of a follow-up on customer service. So, I don't know if the call was a result of this complaint. In any case, after I vented out about their company, a new bulb would be sent to me, and I didn't have to return their burnt out bulb. Further, the Manager gave me an extension number to call at any time in the future regarding any more burnt out bulbs.
I'm pleased that I got a response from FEIT. I may take additional steps to further document this matter so that it becomes a matter of public records. I'm also going to do a follow-up with Costco. They should not be selling these bulbs when so many are returned. My hope is not to call FEIT again. I really don't like going through this process and getting upset about it. My entire home, 4BR/3B is outfitted with most of these and other FEIT bulbs. I never had to do this when my home used mostly fluorescent bulbs. I've kept FEIT's original package of the finned bulbs where it states in advertising, "Lasts over 22 years" with an asterisk, "Based on 3 hours of use per day these bulbs will last 22.8 years, " and an additional ad spec of "25, 000 Hour Life"
This complaint has been resolved automatically due to user's inactivity.
LED's should last for years, but there is no money in something you never have to replace. Almost all of these bulbs that I have purchased have failed within 6 months. Horrible company and should be avoided at ALL costs. spend the same money and buy from a "good" company.
Thank you for your feedback, we are sorry to hear about the issue with your Feit Electric product, at your convenience feel free to submit a warranty replacement. Here is the link to the warranty replacement request form:
https://help.feit.com/hc/en-us/requests/new?ticket_form_id=4417474650263
I just bought a 4 pak of these same LED lights and first installed them in a brand new light fixture in our new sunroom. I loved the way the room looked with the light on at night for a few hours while we are moving about the house. I figured low wattage, low cost, and many years of use. GREAT. The first bulb lasted maybe 3 weeks. Interesting that in this fixture the bulb is out in the open and horizontal. No matter what I did it would not come on. I got a new LED bulb from the pak and it worked. I then took the older bulb and inserted it in a fixture in the basement where it hangs upside down. It worked and continues to do so even though it is rarely used in that area. Now however the new bulb in the sunroom burned out after just a couple of weeks! No matter what I do or where I put it, it is dead. I can't even get a month on these bulbs much less 22 years! Photo attached. You are not going to stay in business with quality control like this. Feit CFL bulbs were not that great either but at least for the cheap price they lasted long enough for the company not to get flooded with complaints. It is easy to forget after a year or so just when you installed the bulb. In weeks even with my short memory I know there is a big problem. Maybe try moving production back to the good old USA and you might have something. If you are experiencing this same problem do not remain silent. Give it to them with everything you got in order to grab their attention and the public's too, including those at Costco. We pay big bucks to shop there and we want top merchandise or I will go back to Sam's Club. In Green Bay, WI
60 watt led bulb
I have this bulb in my bathroom and this morning, the base of the bulb started on fire. Smoke was everywhere... I was able to luckily remove the bulb, despite the fact that the glass was melting away from the base. (The wattage is not too high for the electrical socket, nor was it located next to water or any other possible hazards, and it was clean.) Thank God I was home. From what I am seeing online, it is a known issue that these bulbs are prone to fires. I'm investigating class actions- this could have seriously hurt my family and my home, yet appears to be an issue that Feit is not addressing since a number of these complaints stem from 2009. In 7 years you haven't been able to create a safe product?
Date 6/30/16
http://www.amazon.com/Electric-Fluorescent-100-Watt-Incandescent-Equivalent/product-reviews/B000E8SVWC
My 60 watt equiv. Feit led bulbs burned out in 5 months in a kitchen ceiling light fixture (carton says should last 22 yrs at 3 hr per day.
Replied
lasted less than one year
Less than one year ago, I purchased two Feit Electric lightbulbs (twist design to last 5 yrs!) 13W 120VAC SOHz 210mA
UL#E170906 from a local pharmacy drug store in my area.
As of last week, they have both blown out within three days of each other. Of course, I have discarded the original packing the bulbs came in. I am wondering if you would help me replace this bulbs for they are quite expensive. Would you please respond to the above e-mail address given above? I am age 73 and on SS so money is a great consideration in replacing the above. Thank you.
Ann M. Asby
Thank you. Ann M. Asby
The complaint has been investigated and resolved to the customer's satisfaction.
I am a customer service representative and would appreciate the opportunity to discuss your matter with you personally. Can you please email me directly at mpreciado@feit.com or call 1-800-543-3348 x 119.
I look forward to hearing from you.
Thank you,
Maria Preciado
CSR
Replied
early burnout
I have been installing low energy recessed ceiling lights (spot type) on an attrition basis for a few years. It appears that light manufactured by Feit Electric (bought at Home Depot) have a very short life... Lately, I have been collecting the failed bulbs and they continue to fail while original, incandescent bulbs are still operating... they are supposed...
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Feit Electric Company emailsinfo@feit.com100%Confidence score: 100%Supportjoanna@feit.com100%Confidence score: 100%Supportmarketing@feit.com83%Confidence score: 83%marketingpress@feit.com78%Confidence score: 78%communicationhr@feit.com77%Confidence score: 77%hr
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Feit Electric Company address4901 Gregg Road, Pico Rivera, California, 90660-2108, United States
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I have an assortment of bulbs by this company, FEIT Electric and have had zero... ZEERRROOO problems with the bulbs. I have some ceiling can replacement ones, dim able bulbs in ceiling fans, and lots of other just plain ole LED bulbs... been great and the light they put out is AMAZING... plus NO HEAT... I know there are always complaints or a bad bulb here and there but my only issue was "resolved" with them. It consisted of a dimmer not working on some lights I put up in a shed. Basically what it amounts to is LED bulbs, may or may NOT work with an "old" or non LED dimmer. That was fixed with a dimmer from FEIT. One other issue is know with LED bulbs and dimmers. (well I know it)... I have a fan/light in the bedroom. On a dimmer and fan remote. Just replaced all bulbs with LED's from FEIT. works fine EXCEPT to turn off the bulbs. The remote won't dim them past 20% so when I turn them "off" with the remote, some of the electric appears to still be in the line and the lights simply will not go off UNLESS you get up and turn them off at the switch. Why have a remote uh? I did find assistance online by putting in ONE regular bulb and that I guess, sucks up the line juice enough to not have ANY bulbs on when I turn them off with the dimmer. Problem "solve"... until I get a new dimmer and fan control which won't be for a while... just to much effort on a 12 foot ceiling to do all that replacement "again"...
Thanks, FEIT for your great bulbs...
Brad