Fiat Auto
Reviews and Complaints

My car is at the Marchi Fiat dealer mechanic (in Bastia Umbra) for more than one week. They tell me they have to send the part that needs to be replaced and a new one is sent to them. they keep telling me the part has not arrived.
Is there a strike or something that they cannot get a part to fix my car. I am paying for a rental and I keep having to extend it because they cannot get a part.
This is very frustrating and I hope you can expedite a solution for this problem/
Thank you
Antoinette Levine

Hello - I have previously submitted an online form to the Australian office- I have received one phone call from ? Jason who was stoic and unhelpful in his assistance that the complaints department could not assist other than talking to the dealer to contact me.

Vehicle details
13/Fiat/Fiat Punto 1.4 Pop Auto
CHASSIS no ZFA19900000993752
Engine Number - 0479357
Register to Rosalie Rowan

I have a number of complaints starting with
1)The fact that there is no disclaimer on the Australian website that precludes follow up or action that relates to vehicles that are out of warranty. I am and was clear in my knowledge that my vehicle is out of warranty. Although I was told that this independently reviewed per individual case. I don't believe the complaint has been considered in any way.
2) Your marketing of a Punto - safe to use does not reflect my experience which is recorded below.
3) I note you have had previous ACCC involvement which assigned the company with a directive on complaints handling in 2015.
4) I did not receive any formal acknowledgment just a phone call, or an e-mail post this communication.
5) My communication with the complaints department in Australia - was only that I would need to go back to the dealer for the care to be diagnosed which I had already provided him with and that it would cost me close to $ 6, 000 Australian dollars to correct.
5) The vehicle has travelled 61, 000 Km and it is unreasonable to expect that the transmission would fail on three occasions twice after diagnosis and expence incurred at diagnosis.
6) The dealer states this is the only way that they can rectify. There are no other options
7) The vehicle on resale on the web is valued a $5, 000 dollars and the repair is valued at a replacement part of $6, 000 and will only be warrantied for one year - how can that be justified.
8)How many of your Punto pop suffer from this issue and what are you going to do about it.
9) I would like to know what Fiat will do about this and I have provided the details that were sent to Fiat Australia below
10) The vehicle stuck in neutral resides at my home address currently and does not go- it is not as displayed on your website .

Compliant Details :
On three occasions the vehicle transmission has placed me in a compromising safety position :
1) Travelling at 80 km ( on a double laned road at peak hour) when the vehicle transmission went from 5th to neutral and would not move. I was able to pull over and turn the vehicle off and this reengaged the auto. This was then taken to Wanneroo fiat where the vehicle was purchased. I will if able attach the documentation regarding the outcome of that service - 5.7.2018
2) On the second occasion the vehicle was slowed to turn left up an incline /hill and it did not gear down and went into neutral and stayed that way on this hill with traffic turning into the road behind me . After turning the vehicle off and on and trying to adjust the gearing ( 20 minutes ) the auto reset into 1st and I was able to turn around and go home. The vehicle was then taken back to Wanneroo fiat and the report being attached reflects the only option should this occur again being - replacement of the clutch at a cost of $5, 990 - the date on the report is invalid as it has not occurred as yet . The date was the 27.7.2018 - not as reported 27.8.2018
3) On the 22.8.2018 at peak hour I slowed the vehicle to stop at the traffic light 30 kms from home and just before entering the freeway and it again stuck in 5th then went to neutral and was not able to be adjusted - so I was stuck in traffic and was towed home . Only by the assistance of a passing man was he able to push me off the main road to a side road where I again sat for another hour. My road side assist tow arrived to assist.
4) The vehicle purchased new in 2013 has done 61, 887 Km - and is outside the warranty period that was provided. All services conducted - which you can access from the dealer
5) It is unacceptable that a vehicle that only a small amount of KM should place me repeatedly post investigation by the dealer in a place of risk . I would like an investigation and a response . Please provide options - I am currently without a safe vehicle to transport me .
) I would also enquire whether this is a known or common issue and staff knowledge about repair.
7) Items on the service sheets that talk about low hydraulic fluid - should have been monitored/ investiageted at service- why did this not occur.
8) Safety is paramount to all drivers on the roads. This was not afforded to me post services . This has all occurred in a short period of time .

I look forward to a satisfactory resolution - whereby the vehicle is repaired and safe to use.

The cost of the replacement part is unacceptable.

I require a formal acknowledgment and response from Fiat international. Your website boasts a customer care services centre with multilingual staff . Your follow up is requested.

My Contact details
[protected]@regis.com.au
Mobile [protected]

Please formally respond and investigate

On Saturday, August 11, 2018, I opened a case (Case # [protected] - Case Manager: Amanda) with FCA in an attempt to obtain a rental car while my 2019 Jeep Cherokee was dropped off for service. While the service wasn't scheduled, it was immediately necessary as the truck wasn't safely drivable due to a warning light indicating the electronic throttle control needed service. I did not feel comfortable using the vehicle; whether I was the sole occcupant or having my wife or two children in the truck. My wife and I both have full time jobs and our children go to daycare. For the last five (5) I have been without transportation, relying on colleagues and Uber, to get to and from work. The fact that I didn't hear from Amanda until Tuesday, August 14th at 4:53pm, is unacceptable. I quickly learned that your call center is set up in such a way that it is impossible to obtain your case managers name and contact information upon request. Phone calls on Monday and Tuesday, where I spoke with call takers Alexander and Paris, respectively, were useless. Each party advised that not only could they not provide me with a phone number for Amanda, but they also refused to let me speak with a supervisor. Then, when speaking with Amanda, she was short and dismissive. Only providing an option of me renting a car out of pocket and then submitting a bill to her for POSSIBLE reimbursement. How do you expect a customer to successfully submit a bill for reimbursement when placing a simple phone call isn't possible? I've placed two (2) calls to Amanda today checking on the status of my claim. Both calls went straight to voicemail and, surprise, Amanda hasn't called me back yet. As I said to Amanda, I'm not asking for anything unreasonable. I don't need a large SUV rental for an entire month. I'm asking to establish a rental car, the smallest car that's offered, for an initial 2 days until my car is inspected by the dealership. I'm just asking for something to alleviate the burden of asking friends and taxis to get me to work so I can pay my bills. This has been the single most disappointing customer service experience I've ever had. If this is how your business model was intentionally structured then shame on you. This has left the most sour taste with regards to every vehicle brand you represent. I have no faith in any future dealings with your company or any of the vehicles under your umbrella. I have told, and will continue to tell everyone I speak with about how incredibly negative of an experience I am having.

My Fiat 500 that has less than 50k miles now has either a bad engine that needs replacing or needs the herrings replaced. To determine which will cost over $500 according to the dealer, Ron Tonkin in Portland, OR. It appears this car is only good for scrap metal at this point. No value as a trade in. This car has been a constant headache with minor breakage to this point. AM radio quit working, center arm rest came apart, boot at the base of the shift stick came undone...and now a major issue. I would tell anyone thinking of a cute Fiat to run the other direction!

Any person who may be planning on ordering a vehicle from Fiat Chrysler Automobiles (FCA), should understand the unfair and deceptive business practices FCA uses when they delivered my vehicle without the correctly ordered and paid for options.

Instead of offering to rebuild and replace this vehicle with this option, or offer to refund the money that I had now paid in full for this vehicle, Fiat Chrysler has for the last 3 years done nothing to remedy this, and only continued to change their determinations when I have continued to provide then with additional facts and evidence showing these determinations to be invalid and unfair.

I then presented these facts and evidence to my US Senator and the Federal Trade Commission, who requested a response over this from Fiat Chrysler. FCA then again changed their story and determination of why they delivered this vehicle without the options listed on the purchase agreement in this official response.

I was again able to provide the facts, evidence and Exhibits which prove that Fiat Chrysler Automobiles has now given false and deceptive information, in this official response, to this US Senator and the Federal Trade Commission. The FTC stated that they have added this to their records, and indicated that they could possibly act against Fiat Chrysler Automobiles in the future, but declined to take any action over these unfair and deceptive practices at this time.

I have now sent these facts, evidence and Exhibit’s proving that Fiat Chrysler has given false information to a member of Congress and the federal department of the FTC to the ranking member of the Oversite & Government Reform Committee Congressman Elijah Cummings, who’s office has informed me that this was forwarded to all other Committee members. The Committee can now use it's authority to take action against Fiat Chrysler having presented this false information to requests from Federal agencies and members of Congress.

01.06.2016 I have a car from fiat. It is fiat punto 2011 automatic gear. It is only 60.000 kilometers and its gear doesnt work. I only used this car in city and never used it bad. It is only five years old car. When I went to original fiat car service in Turkey, it gave me 3000 dollars bill and said they sould change aoutomatic gear box robotic. Which kind of brand is this, car price is already 9000 dollars and it gave me 3000 dollars fixing price.I am really shocked. Every brand gives 100.000 kms guarantee but fiat doesnt give. I am really disaapointed and never advise andybody fiat brand from this time and on. I am really angry about this issue and I will apply court for this problem. This problem is chronical problem of fiat punto automatic gear I read it everywhere in turkish fiat forum sites. If you cant do automatic gear dont do it.

Fiat vehicle is good but service provided by fiat team is very poor and worst. They never give care about customer complaints
I explain my experience with fiat
I purchased a FIAT punto, Chassis No.MCA11835507004633HPZ, I faced problem with mileage (from second service 30000)and tire wear out steering centralizing problem after 3 month of purchase. For this I visited the service center last 20month, (more than 20 times, every month one time )and lost my 6 tiers by inter changing the tire in the fiat workshop .Every time they do some mechanical adjustment and some parts replacement, problem repeated About this problem, no one could diagnose the cause of tire wear out till . I purchased the car from kulathungal motors Trivandrum and every time I visit the service centre, only a single engineer handle my problem and he can't diagnose the complaint tire wear out and steering centralization. I gave a long time for rectifying my problem and spent fuel expense Rs. 7000 for mileage checking and Rs. 24000 for replacing 4 tiers, two tiers replaced from company side. Last time I met the Customer Relation Manager Mrs. Hasmina Vinod to solve my problem. But she confirmed me that it's hard to repair and they couldn't rectify this permanently. She said that, they forward this call to Fiat. I registered a complaint to fiat people, they replied to contact Rajesh Hariharan south region head to handle my problem .while calling him, he replied to contact Area Service Manager Karthik Johan .He came and check the vehicle, found the problem and do some mechanical adjustment replaced front 2 tiers for testing purpose .After the replacement, when I completed the 500km the problem tire wear out started and become severe now 16-10-2012 .This service process is starting three months from the date of purchase [protected]) and still continuing .I am given long time for rectifying my problem but this people can’t disorganize my problem till today. Now I have strong feeling that this is a manufacturing defect. I ask this people to replace my car.

I have been struggling for 2 years now to get my Fiat Bravo sorted. No acceptable assistance from Fiat South Africa Head Office whatsoever! They have replaced everything on this car except for the body and the interior! The engine mountings went, the steering rack, the clutch, the gearbox, you name it! I am really unhappy and cannot take this anymore! Even when you ask them for assistance, they dont even respond at times, they dont give you feedback and your car stays in the workshop for months on end.

I purchased a fiat panda from arnold clark brettle lane stourbridge in december 2010 12 months old 1 lady owner haha must of been a rally driver within 2 months car was back at dealers number of faults including air in take thrust bearing informed atyre needed replacing not a happy bunny 7 months 1new bearing numerous hand brake cables and levers and fuel sender unit i now have a drop link that needs replacing crank shaft seal leak.

but the thing that really is winding me up is the fact that i now need three tyres i have 75% wear on the pads and the discs are upped normal wear and tear i dont think so i am 51 tootle to and from work not rip it round brands hatch at every oppertunity fiats so called customer relations answer was im not technicaly qualified so i have to go by what your dealers service department say woopdie doo what they sould be doing is sending a fiat engineer to look at what are obvious issues with the car.

i bought a 5 door fiat palio active 1.2 in 2009 at IC-AUTO ROODEPOORT SOUTH AFRICA THROUGH JOANNE BARRET (Sales Lady)in less than a month i encountered problems such as water licks, right rear door rattling, over raving, kicking noise at the gear box area, rust at the boot hinges, stiffnes of gears etc and all these problems are still bothering me even after i took the car to all different dealers these problems still persists. please help i did not enjoy having a brand new car unkile my friend who bought a second hand but enjoys it like its new. your speedy intervantion will be highly appreciated.

Respected Sir

I am one of your customer for Fiat Punto (emotion) and I bought this car 20th sept 2009. I am facing some very serious problem with my car and hope u understand and provide me the customer right.

1. Since I bought the car the performance was decent, but around a year back I got some spots of rust on my car mainly on hidden areas and then the problem was solved by my dealer and now again I got the rust on the same place where I got the treatment and as well as on the very much visible areas like right front door handle.

2.Second proof of cheap quality: I replaced my diggi around 3 months back and that new part of FIAT is also affected by the rust and this problem clearly reflects the sub-standard quality of fiat

I really don’t want write the supremacy of your brilliant car because more I write more I gets disappointed. This kind of problem not only objecting yours quality standard but also to my faith towards a firm which provides the best diesel engine around the globe.
The more frustrating part is this problem of rust starts from very first six month of buying, i really have concern about the person who bought the car from my recommendation and now the things are going at par. The problem starts from rust and list is countless which includes below average performance of AC AND VERY HARD GEAR SHIFTING PROBLEM

Its really out of my mind why shocker mounting needs to be replaced after every 3 months?

I am sending some pics showing rust as well as my dealer where I get service support.

Rusted areas including part
1. All four gates
2. Inside bonnet
3. Diggi (which I was installed 3 months back)
4. car floor

I am expecting NOT EXPECTING A PAINT COMPENSATION as it really degrades the quality and don’t solve the purpose. So its my right for replacing the every affected part from your side and I hope to see the same action as soon as possible.

THIS IS THE MAIL I AM SENDING 10TH TIME AND I WOULD REQUEST YOU TO TAKE IMMEDIATE ACTION.

Dealer:Truimph Auto
Main Mathura Road
Faridabad

REGARDS:
HIMANSHU
MOBILE NUMBER- [protected], [protected]
EMAIL ID- [protected]@yahoo.co.in, himansh.[protected]@gmail.com
CAR - HR14F 4200

sir, we have paid the amount for duplicate key at Malik cars auto service on 25/3/2011 we have not received the key till date, (bill no 12861.malik cars pvt .ltd., shaikpet nala, opp laxminagar, tolichowki road Hyderabad). ph:[protected], [protected], [protected], On repeated calls, no propore response for delears. Kindly do needful on urgent basis - Dr. K D Modi, [protected], Fiat Linea AP 9 BV3163

We purchased Fiat linea on Feb 2010, from Concorde Motors, Diary circle, Bangalore. Since the date of delivery, it is a night mare for me for various issues as listed below,

1. When the delivery is done, the car interior is not at all cleaned.
2. I tried to open the bonnet, found lever is missing, When i called up the show room, they said, it is kept separately. I found it below seat after a deep searching, but in broken condition.
3. Found that the left / right indicator lever is not coming to position, during straight drive. Informed the same to Show room, they said me to being the car to show room.
4. In spite of busy schedule, i drove the car to show room, later they said, this needs to be replaced, but they dont have spares.
5. Again, they made me to go there after 10 days, to get this fitted.
6. But in the pre acceptance letter, they wrote everything is ok, pathetic quality.
7. Later after some time and months, I found steering is tight. I took the vehicle again show room, Observed leakage in the pipies and this is fatal. Again spent one full day with service station to get the same corrected.
8. From past 4 moths, i started observing AC, is not giving sufficient cooling, During the 2nd free service, they told the AC is defective and they are replacing it for all the vehicles. I surprised and asked why no information is made available, All the days, i drove the vehicle with AC on, and consuming unnecessary petrol.
9. Now i started observing some tiny dents on the top and bonnet of car, Looks like defective body. You cannot feel by hand, but can see this visually,
10. God knows, what is next,

It is your decision to purchase, if you want,

Regards

Sridhar r

I am extremely frustrated at the way with which the issue with my car is being treated. I have registered a complaint to Fiat regd. this my complaint id is :
1-[protected] but there has been no reply to this as well

I bought a Fiat Linea diesel from Bharati Automobile Jogeshwari Mumbai but within 2 months there was oise oming out of the engine. Seeing the problem we complaint for car breakdown and the car was towed to Balaji Workshop Thane.
Here the car was looked by Engineers and they informed me that it seems the problem is with the engine and as the car is under warranty it should be replaced. Also they found that when the car was sold to us a part was not installed by the dealer the part is a protective engine guard plate. Now this is an added misery that how can people forget adding a part in the car (Bharati informed that they had indeed forgotten it)

The it was examined by Fiat Engineers on 7th Sept 2010 but this engineer went back without informing anything to Balaji. Now the people from Balaji are trying desperately to contact this engineer but there are no replies.
I called the Fiat india office in Pune and they replied that I will get a call back on 8th Sep, but I did not.

1. I am not sure where the communication problem and why is the Fiat India engineer is not replying back. Balaji engineer says that he is constantly trying to mail Fiat but there is no reply

2. I bought Fiat considering the brand and the reputation it has but i do not see it leaving up to its reputation. I don't know if your service varies as per geography.

3. When you say that a case is replied back in 2-3 days it does not mean that it should be done on 3rd day

Pathetic service provided by BALAJI Bhiwandi.
The worst experience of BALAJI Service Center at Bhiwandi.
I purchased my vehicle in JAN’ 2010 and since then I have visited BALAJI service center almost 5 time’s but of no use.
In my recent visit I complain about the wheel alignment, Blue & me issue & AC cooling problem. These are the same issues which i am trying to get resolved since inception.

The worst part is that every time they say it is done and every time I face the same issue.
This time I sat at the service station the whole day and I noticed that they just park the vehicle from one place to another and at the end of the day wash it and give it to customer.

I also came across lot of customers complaining about the service standards.

Pathetic part is workshop engineers do not understand the problem and not capable of solving the issues.
Only one person tried to help is Mr.Vishwanathan Thevar but no one listen to him.

I am not sure my ecperience will help to improve the standards but thought of helping other who might be in trouble if I dont.

At 80000km Fiat Multipla JTD the engine management slowed the car to idle.
The Service was completed by Park Motors Vereeniging. The problem re-occurred at 117000km - it was established it was the Catalytic Converter and were given a price of R22 000...to replace. PArk Motors Service staff have a terrible attitude and were unwilling to assist.

Dheshni Naidoo a Client Services Supervisor at Fiat Head Office took 4 Months (have emails to prove it) to respond. I am now told that the car is out of its 100000km warranty and claim will not be entertained.

Disgusting service by both PARK MOTORS VEREENIGING and FIAT HEAD OFFICE and this Fiat is certainly the last Fiat I will ever buy.

I strongly suggest that Fiat warns customers of impending cost of R22000 at 100000km for a catalytic converter...!

Dear Sir,

This is in reference to the subject mentioned above. It all started with the day I decided to go for a car that I wanted to gift it to my wife. After analyzing & studying the entire car market for quite a few weeks, going through their technicalities, features & driving comfort my quest was finally over when I experienced Fiat Grande Punto. Eventually I decided to go for Punto Active(Petrol). So for my convenience I approached URMIL MOTORS(Ghaziabad- [protected]/88) to get that car for me, as I’m putting up in Ghaziabad city.
Now my tragic experience started when I went their to book the car on the eve of June 15th, as it was my wife’s b’day. The sales executive who was attending me is Mr. Prasoon Sharma([protected]) who was accompanied by his Asst. Sales Manager Mr. Manish Sharma([protected]). As per their requirement I provided them with all the documents they asked for. Finally when the deal came to the token amount mode, Mr. Manish refused to take the same from me, stating that “I’m booking the car on trust basis”. Also he assured me that I would get the delivery of my car within 10-15 days at the max starting from the day, June 15th . On the same day they evaluated my pre owned car (Wagon R) & agreed to buy the car from me. So I believed his words & left the place with a very pleasant thought.
But this thought became a nightmare for me when I approached his showroom once again on 19th June & repeatedly on 24th, 26th, 30th June also on 1st & 2nd July to confirm the delivery of my car, but there were no positive signs of it. On 1st July I met Mr. Prasoon and enquired about the actual status of the car, but his approach was so casual that he calmly replied to my question, “what happens if the delivery is delayed by few days and he further he added that what is the urgency behind getting the car at this point of time.” To my surprise I found that actually my car was not at all booked on June 15th, this activity was delayed by 4-5 days. Not only that Mr. Manish kept on telling me every time that my car is already in transit since 24th June, which actually wasn’t. The actual transit of the car started on 26th of June. So I tried to contact Mr. Manish several times, either his cell used to be busy or he used to ensure that he would call me back, that never happened. At last I lost all hopes & was left with no other option than to approach the Sales Manager of Urmil Motors Mr. Sant Chaudhry([protected]). Now when he was explained the whole scenario, he promised me to follow up the matter & would keep me informed & updated about the status. But he too followed the same tradition & there was not even a single phone call from his end.
Today 2nd of July was a disastrous day for me when I really got frustrated & went to Mr. Sant asking for cancelling the deal & return the cheque to me which he received from icici bank, as I’ve applied for car loan from that bank being an I group employee. But he refused to cancel the deal & when I told him that I would approach the consumer’s forum he in turn replied me that nothing is going to happen by doing so. Not only that his last statement me was “YOU DON’T SHOW YOUR EGO OVER HERE, YOU CAN’T GAIN ANYTHING OUT OF IT”. These were the wonderful words said by the sales manager of Urmil Motors, Mr. Sant, , that really shocked me & shattered their image in my mind. I can’t imagine that anyone can speak to their customer like that.
Please note that it has been more than 9 days and still I have not received my car as yet.
Now I’m approaching you with the aforesaid grievance & expecting a fair justice from your end ASAP.

I am completely irated with my new car - punto active. Its ac doesnt seem to work in indian summers. Why was the car launched heer in the first place if its ac couldnt keep it cool. I guess a maruti 800 has a better than a fiat punto's. What a shame. I request no one to buy a fiat punto, its a complete failure for indian roads.

If someone has a different opinion let me know coz I will be really pleased to know that it is not the case and that may be only may car has this trouble. If any one owning a punto active is reading me right now please tell me does ur ac work from 12- 4 in the afternoon.

On the 1st of march 2010 I submitted a complaint because we were not satisfied about the fiat stilo service we received from heartfield in pretoria. We paid about 8000 (zar) and our car still had problems. We no longer trust the dealer to fix our car. The fiat head office refered us to another dealer in centurion but we also don't trust them any more; they failed to help us. About two weeks ago a miracle happened. We took our car to the fiat/alfa romeo centre in menlyn (pretoria east). A guy named sean helped us. He fixed the problem in 20 minutes for free. A problem that the heartfield (pretoria) fiat dealer could not fix. They said it is the sensor and changed it and we paid for it. Later they said it was the diesel; they said the diesel was contaminated and took it out and put a clean one and charged us r2000. We paid a total of about r8000 including the service where they changed the cam belt; since that service our car started having problems. The problem persisted until sean came to our rescue. This morning it was raining hard in pretoria and I thought "oh o" our car will not start as it used to since we took it for service to fiat in heartfield pretoria. To my suprise our stilo started without any problems. We are so happy thanks to sean in menlyn. We didn't know that there still are fiat gurus like sean in pretoria, we almost lost hope with fiat. Sean from fiat/alfa romeo menlyn service center brought our hope back, and we are now enjoying our fiat stilo again.

Thanks sean
Mr & mrs phasha (pretoria)

We took our car (FIAT Stilo) to FIAT dealer in Heartfelf in Pretoria (South Africa) for 120000km service last year November. They told us that we need to change the cam belt because it was not changed with the 100000 km service. Since then our cuts when you are driving and sometimes it does not want to start. We took it back to the dealer because we thought they might have made a mistake whilst changing the cam belt and they said the problem is not related to the cam belt it is the sensor. We had to pay around R1500; Initially we payed around R5000 for the cam belt and service. Fews days later our car started cutting again. We ignored the problem. A month later our car couldn't start and a black smoke was coming off the exhaust pipe. We called the FIAT head office customer service and explained our problem, they adviced us to take it back to the Heartfelt dealer. Which did not help. Our FIA Stilo was towed to the dealer in heartfelt. The dealer drained the diesel out of our car and replaced it with a R50 diesel; then called us and told us that the diesel in our car was contaminated. We asked them how did they know that the diesel was contaminated. They said they just changed it and placed clean R50 diesel in. They did not have proof that the diesel was contaminated. Secondly they did not ask us for permission to continue with changing the diesel for a R2000. With the previous servises they normally would call us to ask for permission to contnue with the car service. they charged us another R2000 rands. We went to the petrol station where we previously filled the diesel and told them that the FIAT dealer in Heartfelt says the diesel in our car is contaminated. They showed us proof that their diesel is clean and was clean on the day we filled our car. There was no way that the diesel was contaminated, and from the time we filled our car it took a week before the car would not start. We took the matter to FIAT head office again. they were not of much help. We payed for the poor service and drove our car back home. On our way home the car started cutting again. In a few days time a black smoke was coming off the exhaust pipe again and at times it would not start. When it does that you have to rev it until the black smoke stop coming off, then it will start. Which means we payed the R2000 for nothing. It is quite difficult to drive around with our FIAT Stilo because it cuts all the time and sometimes it looses power when you try to drive off after stoping at a stop sign or in a hectic traffic. It is so frustrating to drive our FIAT Stilo. We called the head office again they said we should take it back to the dealer. We don't trust the Heartfelt FIAT dealer anymore. We payed for their poor service and are not willing to waste anymore money on their poor service. We are not happy with the way they treated us.

Dear Sir,

We have booked grant Fiat Punto Active (P) on 10.11.09 from ABS Motors Gurgoan Haryana in Medium Gray colour vide LS Order No.14221 dt. 09.11.09 ( copy attached) through Mr. Rathi.They give me delivery date on 13.11.09. On 13 Nov we went showroom and asked for the delivery of booked vehicle.They said that vehicle gone for PDI and we deliver the vehicle at 1500 hrs but till 2000hrs time to time they are assuring me to deliver the vehicle.At 2000 hrs they said that there is a problem in the vehicle lock and assured me to deliver at 1100 hrs on 14.11.09.

Again on 14.11.09 we went to showroom and asked for the deliver and spoil full day but not get any vehicle or the fact about the said vehicle. At 1920 hrs again they assured to deliver the vehicle at 0900 hrs on15.11.09. When we reached home we received call from showroom that the booked vehicle lock behind repairable and you have to wait another 20 days or you changed your colour to BN White. We replied that this is not possible now because only after inspect the colour we can give you go head.

Sir first of all if there were any problem in the vehicle than why they have booked my Gray colour and why to hide the fact and make us fool.

Again on 15.11.09 we reached the showroom and agree to take BN White colour & asked the delivery. They said that your file lost and you have booked vehicle again. when the file completion going on in between Mr Sager said you will not get the scheme benefit. After a huge discussions Mr. Sager Shaker ABS Sales Manager agree to deliver vehicle and assured to gives scheme benefits and call us on 16.11.09 to collect insurance paper, invoice Form no 21 & 22 etc.But we received document on 19.11.09 after calling Mr Sager at several time per day (mail copy attached).

Sir during the time of delivery Mr. Sager demand Rs. 7439/- ( 2650 for Ty registration, no plate & storage etc and Rs 4789/- towards the difference in payment of vehicle (copy attached). But during booking Mr. Rathi told us the price of vehicle Rs. 361272/- and for the same amount CSD Ambala made the purchase order (copy attached). We told whole story to Mr. Sager and he try to contact to Mr. Rathi but Rathi mobile was switched off. Mr Sager assured us that if it so let Mr. Rathi to come back than you received your Rs. 4789/- back.

On 24.11.09 we informed by Mr. Rathi that you summit a refund application to our office and we will return your Rs 4789/- back by cheque but till to date nothing received by me after calling to Mr. rathi on daily basis.

Regarding insurance lastly on 19.11.09 they handed over cover note no A4948102 (copy attached) to me & on 06.12.09 we received the certificate of comprehensive policy from Future Generali India by courier (copy attached).

Again 15.12.09 we received one more courier in which they wrote that your policy no V 0507311 dt 19.11.09 cancelled due to dishonored premium cheque no 410312 on State Bank of India for amount of Rs.11095 and with the reason that payment stopped by drawer ( copy attached).

Regarding cancellation of policy we called Ms. Heema at ABS Motors but she was also not interested to resolve this problem.

Sir after going through this letter me and my full family was went in a shock that what is happening and thanks GOD that that if during this period if something happened like accident than who took the responsibility because we totally in dark & every thing happened.

We are very surprise that during allotting dealership what the company thought about this type of dealers who spoil the name & fame of Fiat/ Tata We also wonder that weather we have taken a foolish step to go for Punto because of this experience with your faithful dealer.

The attitude and behaviour of Sales Manager, Customer Service manager and delivery supervisor drastically unfaithful telling wrong scheme to like me Clint's. Lastly we are seeking help and true justice from your end and demanding core punishment to the defaulters.

Sincerely waiting for your reply.

Ramphal Dahiya
[protected].