Fifth Third Bank / 53.com
Reviews and Complaints

Fifth Third Bank took advantage of an .89 overdraft on my checking account and racked up the fees which amounted to $129 before I could make a deposit. They would only reverse two charges and refused to reverse all of the charges. I made over 10 calls to several branches, and the toll free number, but to no avail. Even the supervisors were nasty and could not seem to make an executivev decision or what I pleaded for, a human decision.

They clearly set up their system to make money if an overdraft occurs. I was told that they granted my acount a courtesy since I have two business accounts which allowed for a transaction of $1.37 to proceed even without funds in the account. As a result, the account was overdrawn one dayfor .89. I made a deposite the next day for $30, but my son withdrew $20 before the $30 posted. As a result, the $25 overdraft fee kicked in and account returned to negative. Not realizing that the fee kicked in, another $8.25 purchase was made which continued the overdraft fees. Of course, after trying to get the fees reversed for two days, the fees kept increasing. I could not make a despost until several days later and of course, the final figure was $129. Amazing. Absolutely no human element kicked in while talking to at least 10 phone calls. Horrible expereince.

DO not bank with them, they will charge you 33 dollars for overdraft fess as many times as they want if your account goes over.

I have a joint account for my handicapped daughter and as with everyone these days money is tight, so I look-up on the internet everday concerning the account. I called the bank one day and was told a check had gone through and that I was in good standing, so I wrote a check for a bill. Well apparently that night they sent an overdraft fee of $33.00 which put us in the hole, So I called and they took off the overdraft fee. Only to have it show up the next day. I called and raised cain this time and they said with my great past of banking with them for 12 years they would wave it again. Guess what the next day OVERDRAFT FEE, so I went in and talked to a supervisor she took off the third $33.00 mistake, well tomorrow will be day 4- what do you want to bet! WHEN my checks go through the first of the month (I have direct deposit) I am moving on from 5th3rd and their greedy hands!

We have had a account with fifth third for 3yrs. Friends and family who have been there for years. Just recently my husband went and deposted his payroll check on a Friday. Money he worked very hard for. At the time of the deposit they made his check available to us. We paid some bills, got gas in the car and groceries. Monday we checked our account online and it was over drawn because after they made it available to us they decided to put a hold on the check. They charged us a $37 overdraft fee for all the transactions made. A $8 fee for everyday it is overdrawn. His last paycheck was not enough to get us out of the hole. THEY WILL NOT REWRITE THE FEES! Even though they admitted it was their fault. Every time we would call it was like they had a different statement they were looking at, then us. We have now gone to a credit union. I suggest that other people do the same. The only way we are going to win this is if they are shut down. They are crooks and thieves with no morals. They have no business stealing for honest hard working people.

I'll be cancelling everything I have with this rotten bank. I had two small checks go into overdraft of about $250. They hid behind 'there is a cost for us to make the account good' to charge me $114 of fees on my $250. Thanks, Congress, for reining in bank abuses.

I have been banking with fifth third for 8 years now and I was part of the constrruction company that built the bank that I use. I am laid off presently and was overjoyed when I got my fed tax return and state return. On the day that I deposited my checks, I had a balance of 209. dollars. I made deposits of 5102.00 and 249.00. I had the bank give me 200. of the 5102 deposit. So the final deposit was 4902.13 and 249.00. To cover my butt, I also took 200. advance from my unemployment direct deposit and applied it to the account. I had withdrawals/debit from my account for 396.06 and pending charges of 48.38. What happened is that FIFTH THIRD says that since I took 200 dollars from my deposit, that none of the funds of federal and state checks deposited to the account were able to be applied and my account was only 409.00. The 209. that origionally there as a starting balnce and the 200 I took an advance on (which cost me 20$ to do that) . FIFTH THIRD takes all the debits/payouts and pays them out biggest to smallest. That gives them the abilit to slam us with overdraft fees for as many small transactions as possible. I got hit with a 33. dollar fee for a 5.76 meal from Taco Bell. I used my card at a Giant Eagle for 3.18 and got SLAMMED with a 33 dollar fee. I see it two ways here, I guess even goverment tax return checks arent a certain thing to FIFTH THIRD and waits for funds, and if FIFTH THIRD tallied up the payouts/debits from my account in the timeline that purchaces were made, the overdrafts would have been a total of 66 dollars. Instead they organize them biggest to smallest that day so they can make their money. In all, I got hit with 165 dollars in overdraft fees. I called the [protected] and spoke with two differant people, one was a regular cust serv rep and she stated there was nothing she could do, so I asked to speak with a supervisor, Now mind you, I am not screaming or being an as**ole to either one of these people becasue I realize they are just puppets for FIFTH THIRD and its not their fault that their company does this. When I spoke to the supervisor, I got the same anwser, nothing that they could do since there had been a recent overdraft that was corrected a couple months ago where it was a situation like this. So if FIFTH THIRD makes a correction or reveses fees for something, no matter the reason, they will not help again. I ended the call by asking the supervisor if what she was saying is that "are you saying that Im Fu***d?" and she said lets keep this to a professional level. I restated the question by asking" are you saying that its ok for FIFTH THIRD to beat me down like this?" Her reply was that she hated thinking I was feeling that way. I had a hard time believing that when shes happy there with a job telling people why they lost their money. How else should a a laid off construction worker feel when half of his unemployment check is taken away by the bank he actually built? I feel disgusted, even knowing that FIFTH THIRD received 3.4 billion dollars from the Federal Bailout back in Jan. of 2009. I positive they made sure the funds were imedialty available when they got that Federal check.

Thanks to who share my opinion
David Frazier

Under the new debit card useage law, overdraft fees are not permitted on debit card purchases unless the customer decides to opt into the banks' overdraft protection service. Well, I had declined it. In that case, the $2.31 purchase I made should have been declined. Because the purchase was for gasoline (I was filling a gas can), the gas station pegged a $75 debit upon turning on the pump. So when I got my statement, I discovered $25 overdraft fee plus $8 a day account overdrawn fee totalling over $200! For a $2.31 transaction. Does anybody else--besides the bank--think this is fair? I didn't think so and attempted to reason with the bank--to no avail. I'm not paying it. They call and harrass me everyday. But I'm only agreeing to paying the $2.31. I feel I should owe nothing else and I'll be darned if I pay them their $200 fee.

They had a class action lawsuit about their overdraft fees and taking the largest amount out so that they could charge for all the smaller transactions and make more money and to my disbelief they are doing it again. I had 5 transactions go through on 11/23 and 4 should have been paid but by them taking the biggest amount out first they charged me 4 overdraft fees of 37.00 dollars each when there should have been one of 37.00 instead they charged 111.00. What is going on this should have stopped them but evidentally they think they're above the law. I would like to know who to contact to stop them from doing this.

I have had a bad experience with 5/3 with excessive fees, Charging overdraft fees on multiple small debit amounts instead of one charge on a check for a larger amount that hit the account before some of the debit transactions hit the account. This has happened many times in the past 2 years. The manager at the bank claims that the bank charges each transaction as they come in. That is not true because some of the debit transactions were made late in the evening. I have gotten upset with the bank and threaten to close my account down, instead they ended up closing my account down for telling the manager that he was incompetent and had poor customer service skills in front of 3 customers.
I was frustrated and stressed and filled with anguish. I am 62 years old and I felt like I have been taken advantage of. They should be punished.

Fifth Third Bank has been sued in a class action in Illinois. The website is www.overdraftsettlement.com. The case number is 1:09-cv-06655, which is pending in the Northern District Court of Illinois.

If you object to the settlement, you should file your objection in court.

Fifth Third Overdraft Settlement
P.O. Box 3266
Portland, OR [protected]
[protected]

I had a bank statement notification of a overdraft of $8.69. I was charged $12.00 to transfer money to cover the overdraft. I had over $1, 000.00 in my savings, However, the $ 50.00 was placed on my Fifth Third Master card, which I had not agreed to. I have only had the MC through Fith third maybe all of 4 months.( originally overdraft fees came from my savings account. ). But no one from the bank could tell me which employee set it up this way. So not only do I get a transfer fee charge of $12.00, I get charged with interest on my MC on a $50.00! And in the morning @ 4am, My company deposted around $2, 000.00 into my checking account. So the $50.00 transfer and $12.00 collection occurred after my deposit, so the money was there, but the two transactions occurred anyway!
It all seems very unethical, unfair, and very upsetting. When I called the local branch and then the complaint line, No one really cared. I find this all to be extremely frustrating, sad, and "unethical"! I have been a loyal customer to Fifth Third for years and am very surprised at their lack of concern for the " doing the right thing."

A $0.50 bank card overdraft fee developed because they double charged for use of a "foreign atm." While out of town and out of touch, it became $90 in 2 months and $190 in 4 months. That's an annual rate of 152000%. When asked if there's any way to settle this in a meaningful manner, the answer is, "No! Pay up!"

These are predatory practices. There should be laws . . . !

Fifth/Third Bank is the worst bank I have ever dealt with. They sure do steal your money. I went through my last 2 months statements and found several errors, including a overdraft charge just thrown in for good measure. No transaction even took place but there's a $37.00 overdraft. Debits that were supposed to be one transaction taken out 2-5 times. Would you believe neither party want to reimburse the fees that I was so blatantly charged for an obvious error. Run from 5/3.

So sad they bought First National Bank, I banked there for years First national was a very good Bank, Shortly after 5/3rd purchased First National things went South 5/3 too big and very disfunctional

I also have a complaint with 5/3 bank I just recently wrote a check out for my niece to cash at my 5/3 bank . They charged her $8.00 to cash that check b/c she didn't bank there. Hmmmm. i wonder why !
That is my Money, I earned it and its mine to spend .it is NOT however for 5/3 to steal from me. and yes it stealing without my permission. I'am debating to file a police report. I could of went throught the ATM and gave her cash and wouldn't have gotten charged and when i write checks out for bills they don't charge me for that. I also my self can go to any bank and cash checks and I do not get charged !
I want my money back!

Fifth Third Bank is stealing from us. We had a car loan from a GM dealer and 5 3 would not let us pay it off. They refused to give us the account number so that we could pay it off. Before the first payment was due, we paid over 95% of the loan amount. this was the amount they told us was due. They next harassed us on Saturday, threatening us that we were in default. We finally overpaid the loan.
We also had an extended warranty which we immediately cancelled three days after getting the loan giving us a total refund. This was part of the loan we had with 5 3 bank. They were to refund this warranty cost in full. We never received the refund check. After many calls to 5 3 bank in which they said a check was sent, they told us another check was being sent. We received a check dated the day after that last call. We deposited it in our local bank. Two weeks later, 5 3 bank stopped payment on the check effectively stealing money out of our account. Not only that, our bank charged us a fee for this. We have been calling 5 3 bank for a week and they keep giving is the run around. This is common theft. They have no intention of giving us our money back. They will not let us talk to anyone but a telephone screener.
My advice is to run as fast as you can from Fifth Third Bank. If not, you will regret it.
Alex Peele, Olathe, K S

5 3 is extremely poor at answering questions about accounts and loans and other financial matters, either phone, mail or email. I'm regretting doing business with this 5 3 Bank.

Fifth Third Bank is stealing from us. We had a car loan from a GM dealer and 5 3 would not let us pay it off. They refused to give us the account number so that we could pay it off. Before the first payment was due, we paid over 95% of the loan amount. this was the amount they told us was due. They next harassed us on Saturday, threatening us that we were in default. We finally overpaid the loan.
We also had an extended warranty which we immediately cancelled three days after getting the loan giving us a total refund. This was part of the loan we had with 5 3 bank. They were to refund this warranty cost in full. We never received the refund check. After many calls to 5 3 bank in which they said a check was sent, they told us another check was being sent. We received a check dated the day after that last call. We deposited it in our local bank. Two weeks later, 5 3 bank stopped payment on the check effectively stealing money out of our account. Not only that, our bank charged us a fee for this. We have been calling 5 3 bank for a week and they keep giving is the run around. This is common theft. They have no intention of giving us our money back. They will not let us talk to anyone but a telephone screener.
My advice is to run as fast as you can from Fifth Third Bank. If not, you will regret it.
Alex Peele, Olathe, K S

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I received one of these soliciting mail allegedly from Fifth Third Bank. The website still not available. I googled the phone number and there was one complaint saying it's a p site. Can't believe they are still doing it after 5 years ! Very dodgy indeed. I took the time to write to Fifth Third Bank from their official website to let them know about this possible scam but they said there's some technical problem and my message did not go through. Don't trust this bank. Beware.

I also was not able to apply online. Their website "was not available" on t he same day I received the offer.

I purchased a vehicle from a dealership in Natchez Mississippi, financed through 53Bank . I tried to pay the loan off a year early. Because I could not see any of my information online, how the interest racked up next to principle each month, I made the biggest mistake in my car buying history. When trying to pay off the loan I was told my loan was simple interest. So, on simple interest the amounts are so high the first two years on the front end of the loan that paying it off a year early does you no good. My interest is now $15 a month. So, at this point I only save $180.00 on my interest. Buyers beware, don't use simple interest on cars. I'm pretty sure most are financing the same. You wont save money on Bank Loans. So, when I asked how much the pay off was, they basically charged me for the months due and a pay off amount with no credit for early payoff, not even the $180.

Fifth Third Bank is stealing from us. We had a car loan from a GM dealer and 5 3 would not let us pay it off. They refused to give us the account number so that we could pay it off. Before the first payment was due, we paid over 95% of the loan amount. this was the amount they told us was due. They next harassed us on Saturday, threatening us that we were in default. We finally overpaid the loan.
We also had an extended warranty which we immediately cancelled three days after getting the loan giving us a total refund. This was part of the loan we had with 5 3 bank. They were to refund this warranty cost in full. We never received the refund check. After many calls to 5 3 bank in which they said a check was sent, they told us another check was being sent. We received a check dated the day after that last call. We deposited it in our local bank. Two weeks later, 5 3 bank stopped payment on the check effectively stealing money out of our account. Not only that, our bank charged us a fee for this. We have been calling 5 3 bank for a week and they keep giving is the run around. This is common theft. They have no intention of giving us our money back. They will not let us talk to anyone but a telephone screener.
My advice is to run as fast as you can from Fifth Third Bank. If not, you will regret it.
Alex Peele, Olathe, K S

Greetings,

Check the credit unions in your area.
They are non profit and usually offer all the services the the ripoff banks do.

Anyone reading this, I advise you to never open an account with 5/3. They lie. They are unethical. They act like it's their money. They are the most fee-happy bank ever. They're lower-level employees are incompetent and their middle- and upper-management are dishonest. Be forewarned.

I will never use 5/3 again. I got two credit cards in Feb of 07 at no interest for a year in order to pay for a home addition. The total was 35, 000. Our intention was to use the credit cards to pay the contractor, then have a year to get a home equity loan and pay off the cards so we wouldn't pay interest starting Feb 08. I always paid at least double the monthly payments on each card to stay ahead. I missed one month's payment by a few days on both cards. Figuring I paided more anyway over the past several months, I called the company to see if they'd refund the late fees. They refused to and the service rep was rude and indifferent. I emailed a complaint to them about the service and never heard back. I had considered them for a home equity loan but this incident detered me from that. I got a loan from another financial insitution.

Today I tried to pay one online. I paid the other in full ontime (having gotten a paper bill) but this one I got no paper bill. My bank won't pay same day so I tried to login to 5/3. My PIN didn't owrk. I called customer service and was told the CC department is closed and they can't help.

I have a new loan and intend to pay off this card tomorow. I then will cancel both cards and never use 5/3 again.

THAT IS THE EXACT SAME THING THAT HAPPENED TO ME, ALTHOUGH I AM OUT OF STATE AND AWAY AT SCHOOL.

im bob hickman in indianapolis and left awhile ago the washington and lynhurt branch in indianapolis, should I report 5/3 to bbb, , , , a person at fith thrid closes my account, cause a check I wrote was not cleared and the reason it wasnt was cause teller says yes when I ask her if I needed to sign the back, so 5/3 closes my account, claims to have sent check for balance, dont have, made me sign paper releasing bank, and claims 90 days before new check can be issued with surety bond, I tried calling 5/3, saw on caller id they called, banks closes account and appears does not want to give balance, I have a safe at home with 6 figures in, what if that was in fith third account and teller wanted to close, cause, I will probably go to bbb, put this on internet and send emails to banks, woman at bank on washingington street in indy tole me they can close whenever they want, and maybe tina at customer service says, I got another customer, bye, click, , , , but your bank loves its customers, you need to give my money back, which I will open a new account at your bank, lest, , , , , , I dont even think I will get the 1100 plus back, but I know one thing, 5/3 will not ever get 100, 000 plus out of me, so they can close whenever they want, if they want, when you call number listed, there is answering machine For more information, contact:
Paula Blackburn
Supplier Diversity Team Lead
Paula.Blackburn@53.com
[protected]
Fax: [protected] 5/3 should be bbb'd by bob hickman

A CREDIT CARD DOESN'T WORK LIKE A LOAN. YOU CANNOT "PAY AHEAD" ON IT YOU PAY IT MONTHLY OR YOU DEFAULT. COME ON, HAVE YOU RECENTLY CRAWLED OUT FROM UNDER A ROCK, AND DON'T KNOW HOW CREDIT CARDS WORK. IT'S NOT AN INSTALLMENT LOAN IT'S REVOLVING.

File a complaint with the federal reserve. You will be surprised how serious a complaint like this it to a bank. This will move mountains since if there are a lot of small complaints to the federal reserve they might do a more in depth investigation.

Fifth Third Bank has been sued in a class action in Illinois. The website is www.overdraftsettlement.com. The case number is 1:09-cv-06655, which is pending in the Northern District Court of Illinois.

If you object to the settlement, you should file your objection in court.

Fifth Third Overdraft Settlement
P.O. Box 3266
Portland, OR [protected]
[protected]

You people are the [censored]es tellers hate because you dont bother to learn the rules and policies, however you blindly point the finger of blame at the person who has nothing to do with your careless financial habits. Learn that what you did is against what you signed, thus agreed to, when you opened your account. They cant make you read the rules and regulations. it's not like they just make this stuff up as it goes. And as far as accusing an individual that works at the bank of taking your money-save it. They dont really care they have a [censor]ing idiot in front of them yelling about something they have nothing to do with. TAKE RESPONSIBILTY, how can you not have a damn clue of your bank account anyway?

i hope Fifth Third bank rotts in h?$%! i can't believe there is not a Complaint on bbb website, , something need 's to be done! i ve done read 100's of complaints! has anyone out there tried to do something, , and i don't mean call there stupid head office in ohio, , that i know what get ya nowhere?is there someone like a lawyer i can get in contact with or something, , if so let me know!

Oh I feel you totally on Fifth Third. I had a checking account with them for six years and they have handled tens of thousands of dollars of my money over the years. Everything seemed fine until my account went into the negative by a whopping 91 cents! I checked my balance online and I saw that I was in the negative a little bit, so I went to an ATM to deposit a few dollars so I would not get hit with overdraft fees. Bear in mind that it was 10:30 PM so I could not just walk into the branch and make a deposit. Next thing I know I get hit with almost $40 in overdraft fees for being 91 cents in the red...not only that, but I made a deposit before the fee deadline...so I went into the branch the next day to resolve the issue.

This is where it gets interesting - the woman behind the counter was extremely rude and basically treated me like an idiot - I even showed her the ATM deposit receipt. So I asked to speak to the head teller...she said she was the head teller! With that attitude? Wow! So I asked to speak with her boss - conveniently he was away. Then I straight up told her I would take my business elsewhere if this was not resolved in a manner to my satisfaction. She simply nodded her head and told me to go right ahead! I wish I had a video camera with audio on me at the time - I would have caught her name and emailed the video to the CEO.

So in hopes of contacting someone in corporate in Cincinnati, I called the 1-800 number. This lady was a downright b***h! I explained the situation to her and she curtly and very condescendingly admonished me that I should be more careful with my account. At this juncture, I've had enough. So I write a very telling letter to the BBB. In fact, I even included a copy of their account regulation handbook with the appropriate rules highlighted. Fifth Third's response once again was essentially, and may as well have been, a middle finger.

Fifth Third has lost a customer and a potential investor for life!

Charged us overdraft fees on closed account.

Fifth Third Bank steals its cutomer's money without a gun by charging its customers outrageous fees through a computer generated program which is designed to maximze fees which Fifth Third arbitraily charges it customers. I have sued Fifth Third Bank in the Circuit Court of Cook County, Illinois. The lawsuit I have filed alleges violations of the Illinois Consumer Fraud Act and the Illinois Electronic Funds Act. After, I filed my lawsuit against Fifth Third, I discovered this web site which contains many complaints against Fifth Third by Illinois consumers and others. If you are tired of getting robbed by Fifth Third Bank. send me an e-mail

We have been charged excessive overdraft fee's for a small math error. The bank personnel was unwilling to reverse any of the $137 worth of fee's that they charged us. In this economy, unemployed, all I asked of the bank was to reduce the fee's. They would not.

i was charged 7.00 for to many transfers 2 days later i was charged 20.00 for excessive transfers aint that the same thing... I am moving from 53rd and I suggest you all do to. This is not the first time this happened. Its not like it is actually a human doing a job its a computer. and Its my money and if I want to transfer it from my savings to my checking I should be able to. we are remodeling and money gets moved around alot.

I am looking to start a class action law suit but need your story http://closeyourbankaccount.blogspot.com/