Find A Grave’s earns a 1.1-star rating from 83 reviews, showing that the majority of users are dissatisfied with experience in finding and honoring loved ones.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Stubborn Manager
Twice I have submitted a maiden name for a deceased relative and twice been declined -
Memorial: Mary Payne ([protected])
Reported Problem: Not accurate - Their data conflicts with my data.
I only record what is mentioned on the stone. Other details can be found and verified on one of the family history websites - some of which are free. However, if you can provide me with a suitable certificate ,then I will make your change and attribute it to yourself. Kind regards.
Desired outcome: Action, and change of name on Memorial or transfer to myself so I can put pertinent information on the Memorial. This was a second marriage for Mary Ann when she had been widowed and married James Payne in 1862
A message inserted under my mother's name Anne McKay at Templeogue cemetery by John
Dear Sirs,
Concerns Anne McKay buried in Templeogue cemetery,Dublin,Ireland- date of death 13 February 1962.
A gentleman named John has added the below message concerning my mother.I and my brothers and sisters would like this to be deleted out of respect for our mother.I don't accept that an outsider can access documents and without family consent write what they deem necessary.We cannot even contact this John.Would you please delete this information.There is a family behind this message and who live to this very day thinking of their mother who was taken from them so early in life.Authorisation was not given for this message to be inserted.
Kind regards,
Celine McKay
Anne Maher McKay
aged 43, married
from 5 Stanford Green, Walkinstown, Dublin
Brought in dead to The Meath Hospital, Heytesbury Street, Dublin, having had a Coronary Occlusion & Paroxysmal Tachycardia, certified
Her brother, Peter Maher, of 14 Shanowen Road, registered her death
It looks like this has been resolved.
Wrong picture on obit
On the Obituary for Stacy Bradburn Billings [protected] the person has inserted a picture of a person Stacy Bradburn who is still alive. Cannot contact him because he is not taking questions His name is Jeff Hubbard. If I was that person whose picture is there I would be very upset. I know this person and his family .
Desired outcome: Remove picture
Janet, directly under the memorial's information, select 'suggest edits'. Near the bottom of the edit page, you will see Other, press '+Suggest other corrections'. This will give you a space to inform the manager of the memorial about the use of the wrong photo.
Have you tried contacting him on the memorial's Edit page?
change to my email address
I have been a member of FindaGrave for many years. Somehow my email address was changed and I am no longer allowed to sign in as info comes up "does not match" I have written to Finda Grave many times requesting a correction. Nothing has changed and no one has contacted me regarding the matter. I am also a member of Ancestry which owns FindaGrave, yet there has been no correction and no help.
Gatsey, check Find A Grave's Help section to make sure you are sending your messages to the correct email address.
Did you include a link to your profile or your member number?
Also, how long has it been since you emailed them? They are about a month behind in their email correspondence.
TeeJLee, From my and others' experience, findagrave sends messages via every email. And They do not need member ID or profile link.
Same thing, been on there 18 years and they suddenly said I was inactive, (I had just added 500 memorials in last 30 days) no I was very active, tried to log in but can't they won't send an email to reset password, and in looking I see that [censored] now has management of all my memorials and in last 24 hrs have given almost 50 away. I haven't had any problems with anyone or them, so don't have a clue what is going on.
Gin, if Find A Grave has taken over management of your memorials, your account has been shut down by Find A Grave. They typically do that when a member has a long history of violating their site policies.
I am having trouble, I manage several of my family graves and I am not able to log in and no one is returning my emails, I haven't been able to find a phone number. I was wondering if they shut down. I have no way to access to my account. I even put in for a forgot password thinking I had it wrong and I don't even get a email to reset it.
Complaint against a contributor who creates duplicate memorials
04/17/2022 I do a few memorials for family and friends. I do not just run through grave yards and posts memorials for people I do not know or am related to. There is a contributor on here named Running Deer who has created a memorial for a nephew of mine. He must of went through the grave yard and saw this grave with my nephews middle name and last name on his temporary marker. I already had a memorial created soon after my nephews passing. Running Deer creates a duplicate, and I told him this was a friend of mine, Then Running Deer refuses to take his memorial down and reported mine as a duplicate. Well then I emailed Running Deer to let him be aware that this is my nephew, and that I didn't disclose that at first because I have caught him at this before. It is a wonderful thing we all do here, but historians need to not only just walk the grave yards then make a memorial so they can get their numbers up. When someone creates a memorial, that means they were either related to this person or a close personal friend. Contributors need to respect that
Desired outcome: Running Deer takes his memorial [protected] down
"When someone creates a memorial, that means they were either related to this person or a close personal friend."
No, that's not what it means. Find A Grave is open to anyone creating a memorial for a deceased person with a known disposition. The "known disposition" is the key - you have to know the disposition BEFORE you add a memorial.
Really? Then why do you think they have the Burial Unknown Mechanic, Lee?
I noticed that this "TeeJLee" person likes to read reviews from complaintsboard, take out a small piece of the review he doesn't agree with or can easily rebute against, and reply to the reviewer's complaint with full-out nonsense and insult. Your argument is that findagrave is an open, safe space for individuals who can create memorials of family members and friends. I assume this means that they can't transfer the memorial to family members, because you didn't mention that (Which was pretty much, the whole point of the complaint).
Your second argument of unknown dispositions do not make sense, especially in the cases of my and Eddie Jones' Reviews. You don't not belong on complaintsboard.
Aggressive elderly man is mad at me because I made his memorial famous
Previously, I had a friend write me my other experience on 'people who hate memorials listed as burial details unknown'. This experience is similar. A guy named NEMIS is mad at me because he owned a memorial by the name of "Marcel Loubens" which is supposed to be listed as a famous memorial. I did research about Marcel Loubens and emailed findagrave to ask them about turning his memorial into a famous memorial. They declined my request, telling me that the Bio doesn't follow their terms of service. So I wrote another email and asked findagrave to replace the current bio with a group of along text I wrote. It took findagrave a long time to reply so I assumed they declined the request as well. Instead of asking findagrave to change the memorial automatically, I went and asked the owner of the memorial (NEMIS) if he could transfer the memorial to me so I could write a bio and list it as a famous memorial. He declined, telling me that he will be keeping the memorial for "personal reasons", I respected his privacy and asked him if he could just write the bio himself and list it as famous memorial, he ignore me.
The next day, I found out that findagrave in fact DIDN'T decline my request to change the bio and actually changed it to what I requested and listed Marcel Loubens as a famous memorial while crediting me in the bio, I was happy. But shortly after, Nemis sent me a message on my profile telling me complete nonsense and insulting me (I didn't bother reading all of his nonsense) I replied by saying "Nemis, why would I tell you to edit the memorial's biography when I would also be requesting a change in the wording? Because when I asked findagrave to modify the wording of the memorial, that was before I asked you to transfer it to me, because by that time, I already thought findagrave declined my proposed request to replace the memorial's bio, but they accepted it AFTER I asked you to edit the bio YOURSELF which you probably wouldn't."
He is yet to reply.
Desired outcome: Findagrave, PLEASE get rid of this user, he thinks all of his memorials are like his children, and threatens anyone who takes it... Even for the good.
Eddie, while I don't agree with the things that member said to you, he/she had a point about the Burial Details Unknown memorials you're creating. The point of Find A Grave is to list people whose final disposition is KNOWN. 2/3 of your memorials don't do that.
Yes. I made several "burial unknowns" in the past before that point as I was a new member who didn't understand the purpose. Since you're running through my profile information go ahead and see whether or not if I still do this, and THANKS AGAIN, for misunderstanding the review.
You know, it's funny how, out of all of the complaints written in the review, your only response was "to list people whose final disposition is known". You're actually a pretty petty individual, Lee.
TeeJLee, oddly in alot of these board complaints i see your name and always the same argument with "burial details unknown". there are MANY reasons burial unknown should be accepted for old graves, for example- Vandalism, erosion, progress, vague info on the death cert. etc... now if its a new death then i would agree with you, but in all the cases you have argued none are new.
FuryH, Thanks for coming to our defense, and yeah I also think recent deaths should have known burial places listed. But sometimes, some burial info can't be gathered, like recent deaths from Russia, Japan, etc. So for those, burial info shouldn't be a serious matter. Back before I was bullied off of Findagrave, I would often stick to memorials of people who were born before 1900. Also, TeeJLee is an example of someone who takes burial info too seriously, and I hope he realizes that people like him have ruined the experience of Findagrave for several users.
flowers, freedom of speech
they are ingrates, they dont allow anything negative to be said... thats why i want this post to be known publis how they are prot putinist pro stalinist and WHY NEVER EVER TO SUPPORT FINDAGRAVE.COM IN ANY WAY, SHAPE OR FORM!
Read full review of Find A Grave and 4 commentsFind of grave's top contributors
Big, fat demented I don't want her u can have her circus freak, Megan Heyl is holding my decessed 6 month old son's memorial hostage and refuses to turn ownership back to me. When I confronted this whale of a whale to relinquished ownership and return the memorial back to me I was banned. That sucks. I probably could get it back if I bought Megan Heyl a cart load of cheezos. But why bother. That's a lot of money.
Desired outcome: Megan Heyl to give my son back.
You can contact findagrave at support@findagrave.com and ask for your son's page to be removed. You can do this with any future ones that pop up as well. This website is really screwed up. I am so sorry you are going through this.
There is a process to get memorials transferred. It isn't particularly onerous, but it does require patience - - - and being civil.
Now the problem is that you don't have an account so there's no where to transfer the memorial to.
TeeJLee, What process? The process of asking findagrave to give you a memorial someone else is managing? If so, we already had this talk. The mechanics do not work like you were brainwashed to believe.
Wow! What the hell is wrong with people. Nasty sorry this happened to you it certainly shouldn’t happened.
People who hate memorials listed as "burial details unknown"
So I've been a member of [censored] for about About 3 months now, and the only reason I entered the website was to find my ancestors and connect a few branches. When I got to my ggg grandmother, I went to connect her memorial to one of her daughter's memorials which just so happened to be managed by a person named "Scout" who LITERALLY is managing over 200,000...
Read full review of Find A Grave and 14 commentsHijacking of family memorials
Ancestry company - "Findagrave" is effectively holding my grandparents memorials hostage. I had to threaten legal action to get my mothers and fathers memorials transferred to me. They were being my managed by Patsy Lubben DiMarco who IGNORES transfer requests. She manages OVER 8,600 memorials and made a ton of mistakes on my parents memorials. I've corrected Ms. DiMarco's errors and removed info the family doesn't want to share. After finding this woman on Facebook, I can confirm Ms. DiMarco wouldn't be allowed into my parents or grandparents homes while they were living, so WHY should she be allowed to manage their memorials ? This is an ethics issue here ! The emotional stress this is causing my family is tremendous !
"Findagrave" has been given 24 hours to transfer Robert Paul Carmichael #[protected] and Jessie Jacobs Carmichael #[protected] memorials into my care. Ms. DiMarco is a complete stranger who has NO familial ties to these memorials. She's also violating her fiduciary role as a "Findagrave" volunteer. I refuse to wait 2 weeks, which is what I've been told by "Findagrave". (They want to email Ms. DiMarco to ask if shes related to MY grandparents).
How ridiculous! The answer is NO and she's not going to respond to emails.
IS THIS THE "FAMILY VALUES" ANCESTRY GIVES SUCH GREAT LIP SERVICE TO ? STOP HOLDING MY GRANDPARENTS MEMORIALS HOSTAGE ! #HYPOCRITES
Desired outcome: Transfer management of my grandparents memorials to me, their granddaughter. Memorials of: Robert Paul Carmichael #[protected] and Jessie Jacobs Carmichael #[protected]
You get no place trying to get find a grave ghouls to transfer memorials back to the family even though it is protocal to do so. This is a warped site managed by sub human creatures that crawled out from public sewers
Family information
I hate it that Find A Grave's eager beavers invades family privacy by creating various memorials with links 2'other branches without permission from the family. Some families just want 2 be left alone without rehashing family ties. May I add most of the memorials r created by bored housewives who make a game of how many of these things they can make. The person who has invaded my family's privacy has created 55 thousand of these things. That's obscene. The bottom line... some families just want to be left alone.
File a complaint with the Better Business Bureau. Ancestry manages Find a Grave. My parents and grandparents memorials were hijacked by Patsy Lubben DiMarco. This bored housewife manages OVER 8,600 memorials and ignores requests to transfer. That's what you want ... the memorials you want to control transferred to you. You then control exactly what's on the memorial. Delete anything you don't want. Anyone else wants to make "corrections", like a bored housewife, YOU get to decline. Send Find a Grave a PM on FB and let them know you want memorials transferred. Assure them you'll go legal and watch then cave. Ancestry has SO many complaints already, they don't want any more. Good luck !
No you cannot delete anything you did not create. Not even a photo. Read the rules. Any grave is public domain if it is marked. Cremate and you will not have to worry any longer
Brenda, If the relative of the deceased individual is on find a grave, the community shall respect the relative's wishes to have the online memorial removed.
Untrue Information Re: Memorial #[protected]
For immediate removal: Please remove Memorial #[protected]. Information provided is not true. Please contact me within 14 business days, or you will be hearing from my attorney.
Desired outcome: REMOVE THE SUBJECT MEMORIAL: [protected]
You are not going to find an attorney to handle sptty stuff like that. There are laws in each state that takes away your control if you place a headstone. As far as incorrect into, I have never had any problem with getting stuff changed if I provide proof
Brenda, Find a grave is not a real cemetery. The memorial shall be removed if the relative requests so.
Brenda Beatty McGraw
This person Brenda Beatty McGraw, working for Find a Grave constantly documents false vital statistics concerning my family tree. Also sending me arrogant emails in response to my disapproval. She claims she has THE RIGHT to document what she pleases. This is wrong! If she isn't corrected, my family and I will take further action. Sherry Maccanico
Desired outcome: Terminate Brenda Beatty McGraw
Uneven application of Find a Grave guidelines
Find a Grave is connected to Ancestry. Find a Grave uses volunteers to assemble burial/body disposition details about individuals. When burial details are unknown, Ancestry has a "global" index for this. If someone complains about an individual contributor to Find a Grave, Find a Grave will pick on that contributor through the use of some type of monitoring technology. Many memorials are created with information about survivors. Find a Grave states that this is against their guidelines. Yet, often it is the only remaining record about a person's survivors, due to the fact that Ancestry does not have all possible records indexed. Therefore, those records are not searchable. This appears to be especially true for African American individuals and other individuals deemed to be not important enough, I am guessing. It is disturbing that Ancestry has television commercials depicting African Americans searching for their ancestors, when so many records remain un-indexed and hidden from discovery. So when someone dies; and their obituary states that they were predeceased by their parents and their spouse, the only way to find their relatives is through an obituary search. Often obituaries are no longer findable, after a certain length of time. This is true even on Newspapers.com (also owned by Ancestry). Find a Grave singles out only certain people. There are tons of memorials created every day with information about surviving relatives; but Find a Grave allows it, as long as nobody says anything. On Ancestry, in the "global" index for body dispositions that are unknown, surviving relatives are mentioned on those find a grave memorial pages. So Ancestry is breaking Find a Grave's guidelines. And Ancestry owns Find a Grave. Interesting.
Desired outcome: That Find a Grave be consistent
Maintain the website for my father's grave.
Find a grave has turned my father's memorial into an obituary with sordid details. It no longer is a memorial.
I, Richard Myers, the son of Clyde Lee Myers, should be able to maintain his memorial and the biographical information on his website. I have requested permission to maintain this site via an internal email facility in find a grave, but never received an answer.
I want the ability to maintain this site and enter memorial information that is complete and accurate. My father's grandchildren are puzzled and dismayed by the morbid information in the memorial. This should never happen.
Find a grave is now a wholly owned subsidiary of ancestry.com. Ancestry.com has provided a wonderful service in my research on my family history; this kind of service by find a grave is not consistent with my experience in the past with ancestry.com.
Richard Myers
[protected]@comcast.net
You are likely contacting the wrong person. email support@findagrave.com they will handle it in a timely manner
They will reply in a timely manner, only 3 months.
File a complaint with the Better Business Bureau. Good luck!
Unethical and inaccurate information in the public internet view
[censored] support does not attempt to resolve issues and takes the side of the volunteer who has the most memorials added. Volunteers do not care whether or not the information they add is accurate.
Findagrave is a group of mentally disturbed individuals. Finding a grave has nothing to do with these volunteers. If those volunteers were physically active, they'd be considered a domestic terrorist group in the united states.
Desired outcome: shut it down
Has no check against rampant fraud
I recently discovered that one Find a Grave member had uploaded all the names from one cemetery — but all the data was wrong. The names and cemetery name is correct, but NONE of the dates or birth/death locations are correct.
At first I was concerned because the data concerned my family members. But, I decided to investigate. I have the downloaded records for the cemetery. I compared the data against what is posted on Find a Grave. My worst fears are realized: the names and data do not match on any. (Not even close)
I see that the member who uploaded the data oversees almost HALF A MILLION MEMORIALS! What is Find a Grave thinking to allow members to have so many?
When I contacted Find a Grave they merely boilerplated me the information on how to have my relatives' memorials transferred. Apparently they have no concerns about individuals falsifying data and using their site in an appalling "numbers game" competition.
Contributors that harass other contributors
As a contributor of the Find a Grave site, it's absolutely amazing when you have other contributors (small number) who believe they have the right to harass and harass you about changes and additions and transfer of particular memorials that you have declined for very specific reasons to have that contributor to continue to request the same identical thing over and over again or add the same duplicate photo 5 times take it off put 5 back on again day after day for 2 months…
Then if you do file a complaint to support —- absolutely nothing happens to the harassers ….
(In other words of you don't do what they want they become bullies….)
Desired outcome: Find a grave to follow their own community rules
I agree with you, FG has turned folks into bullies. Some of the managers steal other folks survery and claim them as their own and refuse to transfer your own work. But I am very good at giving folks their kin regardless of how far memoved they are. I will not transfer my own kin and have had trouble with that.
"I agree with you, FG has turned folks into bullies." You finally said something valid, except for the fact that you defend certain bullies. I'm getting a really sketchy feeling you're one as well.
Added to website before a family knew a death had happened
Find a Grave Contributor A Dona Carr Mooring.
HORID Contributed By
[protected]@hotmail.com.
[protected]. [protected] HORID WEBSITE WITH HORID PEOPLE THAT DO NOT CARE ABOUT A HUMAN JUST A WEBSITE AND ADVERTISEMENTS DONT SUPPORT THAT CRAP
Desired outcome: Removed as a Contributor Manager of Any and all
Makes sense. I funeral website has control over memorials at find a grave.
Brenda, I see you're just another person who defends the community for whatever they do.
The only way they found out is the funeral home obituary. Maybe you need to contact them instead of denifrating find a grave. It becomes public domain after it is made public and calling this site bad names shows your true character.
Disgusting & a huge invasion of privacy.
This site is purely just disgusting. They put up my older brother's grave on their own accord, without any of my family's permission. (Or at least, a volunteer did. Multiple actually, they have updated the picture from 2007-2021 Including years 2013, 2018, and 2020.) They use history purposes and future generations as an excuse. I understand people finding...
Read full review of Find A Grave and 7 commentsFind A Grave Reviews 0
If you represent Find A Grave, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Find A Grave complaint handling
-
Find A Grave Contacts
-
Find A Grave emailsinfo@findagrave.com100%Confidence score: 100%Supportfeedback@findagrave.com93%Confidence score: 93%supportedit@findagrave.com92%Confidence score: 92%support@findagrave.com91%Confidence score: 91%support
-
Find A Grave address1300 W Traverse Pkwy., Lehi, Utah, 84043, United States
-
Find A Grave social media
-
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 01, 2024
Most discussed Find A Grave complaints
ScamRecent comments about Find A Grave company
Personal familial information
Refdesk.com
1 review
FamilySearch Get Involved
4 reviews
Archives.com
43 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Did the manager happen to be !woo woo ? He has done the same thing to me on multiple occasions. My thought is if my data conflicts with yours, why didn’t you put yours in in the first place for everyone to see? He’s been mass-dumping grave memorials into Find-a-Grave with dates of death and notes stating this may not be the actual date of death.
Wait, what? This conflicts with MY data! So if he can prove it’s on the stone he can put it on the memorial!
I tried emailing support and they were absolutely no help. They just kept reciting the relationships that were reason for transferring the memorial. I’m a great grand niece and they won’t do that. He, on the other hand, is not related at all, and is managing over 11,000 memorials. It seems all over the UK.
Is this classified as a hoarding situation?
Have you read Find A Grave's Help section on what to do if your Edit is declined? If you follow the process, you can get the change made - but it isn't a speedy process. It requires patience.
Findagrave does not help with suggested edits. They email the requester and tell them that they sent a message to the memorial owner. The same thing has happened to me and my suggestion never went through.