Find A Grave’s earns a 1.1-star rating from 83 reviews, showing that the majority of users are dissatisfied with experience in finding and honoring loved ones.
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Find A Grave - Birth, marriage, and death certificates
Mid April I joined find a grave, find some family members, I started to ask for transfers, my great grandmothers birth certificate showed up. I asked for my 2nd grandfather and my grandpas sister, no responses. Asked like a total of 4 times for my 2nd grandfather even asked the guy if he was related and how, this is the response RECEIVED SENT 16 $...
Read full review of Find A GraveFind A Grave Complaints 82
Brian Nevins Jane Nevins
Tammy Hinkle posted the wrong burial site I have messaged her to ask her to take down.
Jane Nevins will moved and a stranger put her information up It wont allow me to send him a message to be taken down. his name is Wayne
I do not know him.
Jane Ann Nevins in our lady is my mother I am moving her next to my brother. Brian Nevins is my brother. I am the owner of these grave sites and would like to put correct information out there please please have them take them down
Michelle Nevins Link
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Find a grave
This organization posted information about my deceased husband, Doyle Vonallmen, without my prior knowledge or approval. Opinions, not my husband's, were included. As a long time participant in geneology, this type posting should not be allowed without next of kin prior approval. I have been a long time participant of the Find A Grave organization so I was surprised that inaccurate information has been posted about my husband.
Desired outcome: Have me, as next of kin, correct posting.
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was not given permission to steal my dead families information
they have no right to all ow postings of someones family, this is ghoulish disgusting behavior making money form someones dead loved ones. I want my family removed you bunch of ghouls, like this is some internet egg hunt, my family is not forgotten, i visit them often how dare you sick fiends, REMOVE THE INFO tired of asking, next you are going to get sued
Desired outcome: I WANT THE MEMEORIAL that were done removed, i am the last living family member I WANT THEM all removed my great grandparents, both sets of grandparents, mother and uncle
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Is Find A Grave Legit?
Find A Grave earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Find A Grave has claimed the domain name for findagrave.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Findagrave.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Findagrave.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Find A Grave and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Find A Grave has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 82 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Find A Grave protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Find A Grave. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Findagrave sucks
All these posts from Findagrave contributors going on about how hard they work harvesting graves makes my French butt tired. These people live on Findagrave because they r addicted. There is also a certain sense of satisfaction sticking their noses in other peoples business. What they really need is professional help and a long vacation from Findagrave.
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My husbands memorial
My husband of 55 years died, and I wrote his memorial, provided photos, and added names of his parents, spouse (me) and his two children. I also have written memorials for about 18 in [censored], but Ms Gauthier does not transfer ownership of this memorial to me. She removed all names at the end of my written memorial. My adult children are frantic! I am not able to addimportant information to the memorial - I locked out of my soulmates memorial by a stranger. She does not abide by the rules of [censored] - she will not use names of living people! She does not respond to your edits block where I wrote last year and this last week. She has her own rules and does not respond! please - transfer this memorial to me. his name: Robert Bradley Stewart, [protected], in Barre, Vermont. My name: Irene Aja Stewart
- I am begging.
Desired outcome: transfer this memorial to men from ms Gauthier.
Profiting off dead babies' gravesites
Multiple strangers took pictures of my two babies' gravesites within two weeks of their burials and were managing pages about them without my permission or knowledge. My husband and I felt so angry and violated when we discovered it years later. It popped up on our Ancestry tree as a "hint" about our two dead sons. We were, of course, shocked how there could be any records about them. There was no obituary posted online or anything like that. To find out that the site is monetized/for-profit takes it to another level of unethical. This feels extremely desecrating to us. Profiting off of where we are burying our dead babies? How do people not realize how violating and disrespectful this is to do to parents? Or any family member who has lost someone for that matter. Not everyone has the same beliefs about the dead, and to think that it is universally honoring the dead by making these sites is very presumptive.
Desired outcome: Please stop allowing gravesites to be photographed and pages made about them without permission from family members.
Respond and take action
A long standing member of [censored] # [protected] Andrew L has repeatedly been wire brushing gravestones which is harmful. It is causing "harm to entity" as stated in the Community rules. Please censor or ban him from this destruction of private property. I have complained several times. he needs to be spoke to by YOU! My husband and I are cemetery conservators.
Personal familial information
All information provided and every one of my family members is inaccurate. Even misspelled names that are shown in headstone pics! You should all be deeply ashamed to misrepresent yourselves and to profit from our losses. I feel belittled that my family memorials look like they were put together by a kindergarten class clipping random words from a catalog. I want to see accurate information. My Father is not dead as stated. His middle name is Edward. However he is aged and ill so this hits home especially hard. It would be horrible for the media to make a big deal of this but turning them on to it isn't beyond me, so please, fix it or lose it but do something about it.
Desired outcome: Fix your site or take it down.
I agree; it is so despicable. Someone took pictures of my two baby son's fresh graves and posted them. This feels violating enough, but knowing that Ancestry/Blackstone is profiting off my dead children is infuriating. I am so sorry your family is going through this too. We all need to keep speaking up about this until something changes!
Response time of find-a-grave paid employees
Find-a-grave employees are very slow to complete memorial transfer requests when all regulatory hoops have been successfully "jumped".
Specifically, I began requesting the transfer of my great-grandmother's memorial page in late March of 2023, by contacting the current memorial manager (who is not family, and has no connection to my ancestor).
When i received no reply in a month, I contacted Find-a-grave support, explaining that I had followed the exact steps outlined in the FAQ on the site, and requested mediation. I was sent a "form" reply after 10 days, advising me to follow the same set of guidelines I had just completed. I advised them that i had already done so, and attached a copy of my attempt to acquire. They sat on that for another 19 days. I contacted them again to ask why F-A-G employees were not following their own posted time-frames. I was then directed to e-mail copies of my correspondence to a random e-mail address.
I waited almost two weeks with no word, so re-opened the original request and explained that it was disheartening that the company did not meet it's own rules and regulations. I received an immediate reply that 'they would allow the current memorial manager 7 days, then I should contact them AGAIN, and they would complete the transfer.
It is now 13 days since that e-mail, and a total of almost 8 weeks since I began the journey of attempting to manage my own family's memorial page, instead of a stranger, following the posted guidelines on proving lineage, and allowing posted wait times.
This is not a "new" problem; a very similar instance in 2022 resulted in an e-mail from Find-a-grave paid staff informing me that they had 'personal issues' going on in their life. While sympathetic to this, it does not change the fact that find-a-grave has low standards on meeting their own terms of agreement while taking every opportunity to duck out of upholding their own rules.
Will be lodging a complaint AGAIN, with the parent company, Ancestry, and may (distastefully), resort to allowing the general public to draw their own conclusions on the management of the subsidiaries of the well-known company.
Suggestion: don't post a "rule" and outline company standards if you, as a company, don't ensure that your paid employees are actually following said "rule".
Desired outcome: Transfer the memorial immediately, as i have met and exceeded your guidelines, provided required proof, and am weary of waiting for you to click the mouse twice, to make this happen.
Headstone photographers
It is absolutely sickening that none of these headstone photographing freaks have no respect for family members of the deceased person. I have already requested multiple times that the person who photographed my relative's grave take the photo down as a sign of respect. In my opinion, it is disrespectful and disgraceful to post grave photos online without the family member's permission.
If the family member isn't anywhere to be found, it is probable that the grave photo be posted online. But in my case, I am very find able and have already made it obvious I don't want my family's headstone photos posted online. My request for the memorial photo to be removed has been rejected three times. The owner of this memorial is a photo ghoul who has no respect for the family or the deceased.
I already have a photo of my relative's headstone that privately exists. it is not necessary for other people to do this.
Desired outcome: Remove memorial photo
There are no laws that say people can not take photos of grave markers. To not cause suspicion, I tell the cemetery what I am doing. Photos are for personal use and only posted on F-A-G. If I move decorations, I always place them back as I found them. Genealogists use the online information for family trees. Several times, I have found buried markers, and when family members find out the family member has no marker, they will go and buy one. Some smaller cemeteries don't have maps so I will volunteer my time and create them.
KeithGee, I would recommend reading the review again since this user is not complaining about whether or not taking pictures of graves should be legal or illegal, but rather complaining about removing a memorial/memorial photo on Findagrave. You seem to be the type of person to oppose the relative's right to have a memorial removed via request.
It is not about the law Keith. It's about ethics. It's about respecting people's wishes about their own family's dead. Please leave the dead alone unless you have permission from family. You do not own them just because you can access them.
When you decide that I’m not living up to your standards, and you assault me for photographing grave markers, I will need to sue you in court. It then becomes about law.
I was trying to point out the good that comes from findagrave. Rarely has someone asked to have a picture removed. If it does happen to, I would take it down.
Safety and security concerns
I wouldn't even know about this site if not for the stalking and harassment I have received from it since my mother passed away.
[censored] has ZERO safety protocols on their site. Their rules about removing profiles require deceased people to be alive (only parents, siblings, and children...all of whom are dead). You can't show proof of next of kin to manage your own family's profiles. You can't even block people.
The site is wonky, and their rules are literally impossible. It is a gross violation of my safety and security that they will allow some random person to manage a profile for my family. I'm all that is left of my family. I'm the only one who matters in this case. I'm the one being stalked and harassed by members of [censored].
Desired outcome: transfer ownership of profiles to their next of kin when requested by said person
Someone keeps sending me abusive messages. I turned off my message board and they're still sending messages to me through the 'suggest other corrections' button.
Member profile on the web
I have just found my Member Profile: Russell Farmer - Find A Grave, including my picture on the web.
https://duckduckgo.com/?q=russell+l+farmer+colorado&t=newext&atb=v357-1&iax=images&ia=images&iai=https%3A%2F%2Fimages.findagrave.com%2Fphotos250%2Fphotos%2F2010%2F272%2FMP47362823_128587584229.jpg
I no longer have my login information as I haven' used their site in years. The contact phone # that I have, [protected] and just rings, no answer. What happened to members privacy?
Desired outcome: Removed it now & want them to explain to me why my personal information is on the web in the first place and don't give me a canned answer.
Wont remove memorial of loved one
Someone made a memorial for my uncle that we wished not to be posted on Find a Grave website. I have contacted Find a Grave on 3 separate occasions to remove the memorial as we dont want it on any social media platform. The memorial is still on Find a Grave and I havent even got one response from their company. If this company let's some random person to make a memorial then they should comply if a family member of a deceased loved one asked for it to be removed, then it should be removed! A ton of miss information is being put out in their social media platform because any joe blow can do a memorial, when they dont have the facts right. Find a Grave should just be shut down!
Desired outcome: Remove a memorial when asked.
This is how the site works. You should be contacting the memorial creator.
Really? I recalled that Findagrave would at least respond to you when you have an issue. Your comment isn't all that helpful KeithGee; no surprise, since you oppose a relative's right to have a family member's memorial removed from the database.
I can’t log in to my account. I used the right information.
I’m sorry my complaint makes no sense, I did not know it was for businesses other than find a grave. The Murray Family Cemetery in East Bernstadt, Laurel County Kentucky, is mine.,reserved for our family. Thank you for your interest, but I like to visit the Cemetery on line from time to time. I have corrected some mistakes, and need to correct more.
Respectfully
Anna L Runions
Desired outcome: To be able to sign in to Find a grave with my email and password.
Memorials and photo Ghouls
I have been a member of find a grave since it first started. i added family memorials for genealogy purposes so that future generations would easily track ancestors. But the practice of find a grave to "award" people for creating memorials has become a disgusting practice whereas in order to get the numbers they lose all sense of humanity and compassion. I have no issue with someone adding OLD graves they found while walking the cemeteries. But these body chasers today don't even wait until after the funeral to post the memorial, I have had people steal watermarked photos i personally took and posted of my loved ones and they add them to other ancestry sites and pretend they are their own or they post them to totally different people. I have had Bios i wrote stolen and posted elsewhere with no mention of me writing those.
Desired outcome: Stop awarding points like trophies. Remove the name of the original creator & the number from their count when the memorial is transferred to a family member. Only family can create memorials under 90 days and I’d suggest a year.
They now have people wait three months before creating a recently deceased memorial. There is no point award system that I am aware of.
Wasn't there a system where Find a grave paid people to photograph graves? I think the system might have been removed or something, I'm not sure. Regardless, your comment doesn't resolve the complaint at all.
Ive been a member for 9 years. Nope. They want to keep it strictly volunteer. Ive suggested charging $10 per name. 10% of money collected goes to find a grave. They said no.
FuryH,
I made no comments about the timeline of adding memorials, scanning of obituaries, nor any comment about how many memorials certain people have.
Q: Where did you see anything at all, ANYWHERE, about Find A Grave themselves "saying" they "award points"? I'll believe it when I see it; I can't imagine this being anywhere on the internet. It's totally against what their mission is.
It's definitely not a contest. Although, I bet you could associate ANY activity as a contest - you seem to have a GIANT chip on your shoulder about this. Why do you care so much?
I visit this page every once in a while to see new complaints and arguments in hope of resolving them or just to read them. In defense of the original writer (FuryH), it should be notable that some people would not want to have information of their relatives posted online especially if the reason involves the deceased individual themselves. Why is it so hard for certain users to acknowledge this?
You are entitled to what I deem a distasteful opinion that I (and others) am gathering "awards" and "trophies", have lost "all sense of humanity and compassion", and am a "body chaser".
I, just like you, add individual memorials so that future generations can utilize the information as they may need or want. I take GREAT pride in linking people with their deceased family members to connect these families, piece them back together, after death. The family story and history is greatly important; to me, and to others. I've been sent many messages of great thanks for doing so, including from many adoptees.
Ancestry provides a myriad of beneficial services; Find A Grave is yet another website providing beneficial information. If you don't like it, just log off. It's that easy.
Are you upset with public death certificates published online? (they are in many places) Marriages and divorces? The day of publicly available data is here and increases daily. I use it to the best of my ability to help others. I couldn't care less about the number of memorials I create (you refer to these as "points"; I assure you, they are not); have GREAT empathy, compassion and respect when it comes to the dead, and certainly don't chase bodies. Open your mind, open your heart a bit, have some respect for fellow Users and please utilize other websites if you don't like a specific one. It's that simple.
God Speed.
So you consider adding a memorial on there before the person is even buried as empathetic? And daily scanning of obituaries to add and having 200k memorials? Also F.A.G says they award points, so beef with them. I started on there when it first started as a way to link my family and friends family for future generations, but once they started making it a contest it became distasteful and grotesque.
My comment is not directed at those who do it for their own genealogy or add friends. Its directed at those whos compulsion is to have as many as they can for their own greedy ego
Memorial hoarding ghoul strikes again
My nephew passed on new year's eve. It was sudden, he was in the prime of his life. My thoughts were not on the heartless soul collectors of Find A Grave when I heard the news. I returned home yesterday from out of town, having just attended his funeral. I'm an amateur genealogist and I've heard of the unsavory practices of Find A Grave members, so I checked to see if my nephew was on the site. Sure enough, he'd been poached by an obituary troll power-user who had taken upon himself to deprive me of part of my grieving process: to decide when, how and where to honor MY family. A complete stranger took that from me. The entry wasn't even completely filled out. Of course it wouldn't be - this guy is a complete stranger to our family! I've taken this memorial and those points from this idiot this time, but doing a little research showed he had done the same thing to one of my aunt's before I knew to check such things? Pathetic, despicable practice that is allowed to continue by this company.
Desired outcome: Stop allowing death addicts, obituary trolls, and hoarding soul stealers their fix!
You need to look at who the creator of the memorial is. Sometimes the funneral home will do this and give a loved the chance to take over the memorial. But it also states that unless a loved one takes it over. You can not post any personal inforamation for 3 months. This gives the family privacy.
An inspirational message, coming from a user who has already attacked several other users.
You only choose to be nice to a selective amount of users, heartlessly.
Beautiful.
(This reply was directed at scooterjules)
I'm sorry for your loss, and for your nephews friends as well for their loss.
I, am one of those "heartless soul collectors", those "trolls", those "poachers", one of those "power-users." I, according to you, am "pathetic" and despicable". I assure you, I am none of those. However, we are indeed, strangers. (You have that part correct.)
First, I highly doubt, that the Find a Grave User/stranger that created your nephew's memorial personally intended to deprive you of your grieving process. Quite the contrary. They intended to memorialize the death of him; which is the VERY intent of the website. The goal of the company, right on their webpage: "Find a Grave's mission is to help people from all over the world work together to find, record and present final disposition information as a virtual cemetery experience." With 75+ mil photographs and 170+mil burial records, it is a treasure trove for genealogists, adoptees and researchers. If you don't like the website, don't use it.
Second, I take GREAT pride in piecing back together individual family members after they've departed. It is a wealth of familial knowledge and a good genealogical trail, for future generations who may need or want it. I will continue to do so, regardless of the naysayers, the closed minded and close hearted, those who don't understand or care about the greater community need for this type of information.
Family history is greatly important. "Don't throw the baby out with the bathwater", as my grandmother would say. You may encounter a few fools on the site, but then again, you'll encounter many more out on the road and in the world. Don't naysay those of us who have our heart and soul into doing it right.
God Speed.
Failure of Wendy Ebenstein Norman to transfer my grandfather's Memorial Page to me, after numerous requests.
Another member of Find a Grave is holding my grandfather's memorial page hostage. She flatly refuses to give it up.
I have been asking for four years for Wendy EBENSTEIN Norman - Find a Grave ID [protected] to transfer William Ambrose Kogomo Sky-Eagle Sr. Memorial ID [protected] to me. My name is Bill Sky-Eagle. I have been a member of Find a Grave for almost 16 years, and work constantly to upgrade other Find a Grave memorials. My Find a Grave ID is: [protected]
Thank you in advance for your help in resolving this stalemate.
Best wishes,
Bill Sky-Eagle
Desired outcome: Desired outcome is for Wendy EBENSTEIN Norman to transfer my grandfather's Find a Grave Memorial Page to me.
First, if you already asked Wendy to transfer the memorial to you and she ignored you, I would recommend contacting support@findagrave.com (if you already didn't) and ask them to give the memorial to you.
They will take a really long time to reply to you, but when they finally reply to your email, they will threaten to ignore you unless you tell them your relationship to that memorial (From my own experience), so make sure to state your relationship.
Good luck!
Evil administrator
I got threatened with police action because the evil administrators refused to give my account back after it was removed. They stated I was 'harassing' them, despite me trying to calm the situation to get my account restored. They told me they have the right to delete my account because I put a link in my bio to another website (which is absolutely safe). And whats funny is that other people have links to different websites, but my entire account was REMOVED because I added a link to another grave-locating website: Now I'm convinced that these admins are evil and favor other people!
Desired outcome: Fire Sarah, the evil administrator who removed my account, and threatened to have me arrested because she refused to treat me the same as other members.
ScooterJules,
Jumping to conclusions? Do you have a digital photo of the original interactions between the writer and the administrators? The writer never admitted to wishing themselves to be "scot-free". It's not right for findagrave to treat other users differently when it comes to the rules. No-one is above the virtual law.
And finally, there is no proof of the writer harassing them, I think it's just a sign of poor administrating. You users just seem to go with whatever they say... Like puppets...
Hey James,
It's actually not "funny" (your word) that other people are skirting the Find A Grave rules while you attempted to do so as well. Find a Grave has the right to delete any User, for any reason.
Further harassing a Find A Grave employee on a different website (this one) only proves that there is a serious problem with your unreasonable, childish behavior.
Solution: Make a new account, follow the rules, and be nice. Voila!
"It's actually not "funny" (your word) that other people are skirting the Find A Grave rules while you attempted to do so as well. Find a Grave has the right to delete any User, for any reason."
What a shame. You are defending the administrators because their rules are unbalanced. You support people being underprivileged and underprivileged based on how loyal they are to this brainwashing website filled with hateful members.
Crazy how people from findagrave make accounts on complaints board to write evil rude like how Scooterjules did... Anyway, I think complaints board has a problem with something...
*evil rude replies
Find a grave nickname on my fathers site
My estranged sister became Manager on my fathers site and added a nickname to his name on the site. It's not on the tombstone and it was a nickname given to him by coworker where he worked for 4 years from [protected]. He hated the nickname and when my father and mother divorced in 1969; he moved back to his home town in NC and was never even called anything like that again. He passed away in 1999. My sister became the "manager" on the account in 2011 and in 2022 she suddenly added the name "Vic" to his site. I asked her to take it down and she cussed me out stating she would not take it down. I contacted Find a Grave and they said that as long as it was not derogatory they would not take it down. My other sister who lives in NC and his brother do not want it there. My sister is estranged from us all for 20+ years and never spoke to my father since the 70's. How can she be allowed to rule over this site and add things not wanted by other family members? If it was on his tombstone I would not be complaining but it's not! We all want it removed. It is derogatory to not respect the dead. Respecting him would be to take it down since he did not even like the nickname.
Desired outcome: Remove the nickname from my fathers listing
wrong cemetery
been a member since 2016 and i dont log in often, and i just discovered that someone made a memorial for my great grandfather john flint #[protected]. i visited the cemetery he is buried at and i did not find his grave. i was disappointed because i have been looking for his interment for years but i was even more disapointed when the owner of the memorial refused to change the listed cemetery... i emailed find a grave about this and it took them 1 month to respond... they told me that if i could not prove they aren't buried there then they will help. i tried to explain the situation but they stopped replying. The person who took my great grandfathers memorial has captured over 50,000 souls and she cannot do a simple favor!
Desired outcome: unlist the current cemetery
I would email the cemetery asking if they could please verify whether or not John Flint, birth date-death date, is indeed buried there. And, if so, where. If they deny, I would then forward the email to support@findagrave.com, to request an immediate release of ownership of memorial, from current owner to you.
Overview of Find A Grave complaint handling
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Find A Grave Contacts
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Find A Grave emailsinfo@findagrave.com100%Confidence score: 100%Supportfeedback@findagrave.com93%Confidence score: 93%supportedit@findagrave.com92%Confidence score: 92%support@findagrave.com91%Confidence score: 91%support
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Find A Grave address1300 W Traverse Pkwy., Lehi, Utah, 84043, United States
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 01, 2024
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