First Class Watches’s earns a 3.0-star rating from 2 reviews, showing that the majority of watch enthusiasts are somewhat satisfied with their purchases.
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Seller lied and still haven't deliver order
I placed order on the website www.firstclasswatches.co.uk 2 months in advance of my sister’s birthday. I was really upset, when the rep told me that my order was sold out. I asked the rep if I could change the order, and he agreed. I changed the order and paid necessary sum, but after that I haven’t heard from the seller again, as well as I haven’t received my watch. So he lied, and I hoped that someone would help me to get money back. Please, post comments.
The complaint has been investigated and resolved to the customer's satisfaction.
I am really sorry that the first item that you ordered was not available. We take customer service very seriously and have been trading online for over 15 years. I realise that this is going back quite a number of years however if you would like me to personally look into your order or any outstanding issues please do not hesitate to contact me directly and I will look into this for you as a matter of urgency. You can contact me directly on scott@firstclasswatches.co.uk. Please mention the reference "Complaintsboard" and if you have the postal code from your order, or the original order number that would really help locate the details.
Please accept my sincere apologies for any inconvenience caused,
Kind Regards
Scott
Stated certain watches in stock but when it came to ordering, none were available
Stated certain watches in stock but when it came to ordering, none were available; it was always the last one "that was just sent off". When order was cancelled, payment had been taken out - this shouldn't have been done until stock was checked and then despatched as stated on website.
Spent two weeks trying to order another watch that was also "in stock" and had repeatedly told them that payment was taken out for the cancelled watch. When I had reordered another watch, payment was taken out AGAIN. Called to complain and was spoken to rudely by someone called "Rob" who claimed he was the manager and was reluctant to provide details as to who to complain. Said I had used a certain tone hence when he used the same tone on me. If I swore at him, I guess he would do the same. "Great customer service!"
Is First Class Watches Legit?
First Class Watches earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for First Class Watches. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Firstclasswatches.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Firstclasswatches.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for First Class Watches have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up First Class Watches and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Adult content may be available on firstclasswatches.co.uk. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
Firstclasswatches.co.uk regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from First Class Watches.
First Class Watches Reviews 0
Overview of First Class Watches complaint handling
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First Class Watches Contacts
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First Class Watches phone numbers+44 192 629 8499+44 192 629 8499Click up if you have successfully reached First Class Watches by calling +44 192 629 8499 phone number 1 1 users reported that they have successfully reached First Class Watches by calling +44 192 629 8499 phone number Click down if you have unsuccessfully reached First Class Watches by calling +44 192 629 8499 phone number 0 0 users reported that they have UNsuccessfully reached First Class Watches by calling +44 192 629 8499 phone number
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First Class Watches emailsinfo@firstclasswatches.co.uk100%Confidence score: 100%Supportscott.lucas@firstclasswatches.co.uk100%Confidence score: 100%Supportpress@firstclasswatches.co.uk95%Confidence score: 95%communication
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First Class Watches address9 Warwick Rd, Kenilworth, CV81HD, United Kingdom
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First Class Watches social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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