Flight Club
Reviews and Complaints

I recently made my first purchase on flightclub.com and I have to say, it was not a great experience. I ordered a pair of Yung 1 "cloud white sneakers" on March 27th, and unfortunately, ran into some issues.

One of the first concerns that I had was a shipping delay in my order. I was reassured that they would refund the shipping cost to my original payment method as an apology, but unfortunately, that didn't happen. To add to the frustration, I was told that the seller had shipped my shoes but never once was it verified by the flight club warehouse. This left me in a state of limbo, and I had no clue what was going to happen.

Finally, after a month of waiting, I reached out to the company regarding whether I could get a refund. Sadly, their response was not helpful at all, as they only stated that they were investigating the status of my order. This left me feeling like my request was being ignored and my concerns were not being taken seriously.

Thankfully, my bank stepped in and gave me a refund. I then contacted the company informing them of my situation, and to my shock, they canceled my order instead of resolving the issue and getting me my shoes. It's evident that they had no intention of giving me a refund before I brought my bank into the situation.

I want to warn anyone thinking of purchasing from flightclub.com to be extremely cautious. They do not appear to care about their customers and will only take your money, whether your order comes or not. In the end, they claimed that the seller was a scammer, but their response is full of contradictions (at one point, they claimed to have the shoes, and then said they didn't). I personally would not recommend this company to anyone.

I gotta say, my experience with Flight Club ain't all roses. I've been consigning and purchasing shoes from them for years, but these days it's a hot mess. Recently, I sent them 11 pairs of kicks worth $40k, but only received confirmation that 10 of them arrived. When I tried to sort it out with customer service, I found out that their customer service is straight-up nonexistent. The only response I get from reps is some auto-generated message that's about as helpful as a screen door on a submarine. I've gotten like six of those messages now, and they keep "escalating the matter," but it's been three weeks and I still haven't heard squat. It's embarrassing, really. Almost like they're stealing my shoes.

Honestly, I wouldn't recommend consigning anything with Flight Club at this point. It's true, they claim they can get you a higher commission on your items, but good luck trying to actually manage your property if something goes wrong. It's sad, because I used to love shopping and consigning there, but now I wouldn't touch the place with a ten-foot pole. I already lost one pair of shoes and who knows what else I might lose.

As for buying shoes from them, forget about it. I wouldn't waste my time or money. In fact, I'd rather sell my own shoes at a loss than deal with the stress and headaches that come with dealing with this place. It's just not worth it anymore.

And honestly, I worry about the little kids out there who might not know any better. I wouldn't want them to have to go through what I've been through. In fact, I predict that Flight Club is gonna go belly-up in the next couple of years, and everything will be sold out through GOAT instead.

So, if you're thinking about buying or consigning shoes with Flight Club, I'd say think twice. 'Cause from where I'm sitting, it's a total nightmare.

Flight club was a very disappointing experience for me. I wanted to order the women's leather lows, but I ended up with a fake pair of shoes. Don't make the same mistake I did, do not order from this company! However, I am so grateful that I used afterpay to make my payment because this was the only way I protected myself from their scams.

If you're thinking of ordering something from this company, just be careful and stay on your guard. They will do anything to sell their fake products. When I received my order, I immediately knew there was something fishy about these shoes. They seemed worn out and different in size and their quality was clearly questionable. So, I contacted afterpay for help and luckily they were able to block the transaction and delete my card details from the account.

I want to warn you guys, these people are scam artists and they should not be in the business of selling shoes. I have a suspicion that the only place you can find authentic shoes from this company is their store, where actual sellers and wholesalers put shoes up for sale. I can only imagine how quickly people will shout "FAKE" if they ever see shoes like these on their website!

So, please, if you cherish quality and value for your money, do not order from them. Even though they are still in business, their products are clearly fake and made without any sense of integrity or quality control. This company is a disaster waiting to happen.

In my own job, we are tasked with selling products that are of high quality and authenticity. If we ever did what they did, we would be out of business in no time. It's really sad to see how a well-known store like this can easily get away with scamming customers like that.

As a final piece of advice, always use afterpay to help protect you from fraud because these guys will do anything to take your money. Be warned, they are sneaky and deceitful, so always watch your back when dealing with them.

Flight club has awful customer service. I placed an order about a week ago and have yet to receive any confirmation of my order and whether it has been shipped or not. I was told my information was being forwarded over to a support specialist and I have heard NOTHING. Meanwhile, I have used afterpay for this purchase and am in contact now to do a refund and take my business elsewhere. I don't even understand how flight club is even still in business with their horrible customer service, especially with as much money that people spend on these shoes, it's ridiculous that they can't even get back in contact with their customers. Horrible experience. I will not be purchasing with them again in the future.

Best experience ever!

I originally placed an order at StockX because of all the bad reviews Flight Club had. Big mistake! Poor communication, no tracking info and never received my order after over a month of back and forth with the crappy customer service chat!

The next day I looked into Flight Club because I really wanted to get my son Yeezys in time for Christmas. I placed an order on 11/17 and paid for overnight (because I did not want to wait any longer). I received brand new authenticated Yeezy 350 Boost V2 Zyon shoes on 11/19! The whole time I was able to track my order and had absolutely no issues. Definitely worth the extra $25 for rush shipping. I would for sure do business with Flight Club again.

I ordered a pair of AIR MAX 720 'BE TRUE' for $230 w/tax and was told I would receive them in 7-10 business days (ordered 5/4). It is now 5/20 (passed the deadline) and now was just shown that it was delayed. No tracking number given as to where it was and no other response except sorry the inconvenience. I have always known Flight Club as a very reputable business as it comes to sneakers, but but evidentally from this experience, I beg the differ. First time and last time buying from them. Was hoping they would be here by this Saturday for Tampa Pride (5/23) and guess I won't and now my husband is really upset cause they were a gift for him... Now he doesn't even want them and want a refund! #SadlyDisappointed

flight club online store is one of the worse I order a pair of YEEZY slide Glow Green 5.5 men Monday night the order went through never give me an order number I find that strange I then went to my account seen $168.50 was pending so I decided to contact flight club to ask as to why I never recieved a conformation of purchase all I get is the run a round one be the name of Shelly Briyith tell me 5 business days before some one will get back to me this is unactable I just want my money back at this point never going to order form flight club again and you cant even speak to any one by phone it's all email that alone is a job by it self especially when you are at work time zone is different. SCAM ARTIST PERIODDDDD 5/18/22

I dropped off a pair of new sneakers with the original box in excellent condition for consignment. After a few years, I decided to ask for it back. When I compared the sneakers to my original photos, they appeared to be correct. However, the box was tampered with and it was clear to me someone removed the box label with a heat gun very poorly. I cannot resell these sneakers as authentic or new ever. Because it's missing a box label, it can't ever be authenticated properly. It's a total loss and it's Flight Club's fault. Giving me 25 bucks might make sense if the box was damaged with a proper label but this box was TAMPERED with and that's an entirely different. They clearly gave me a replacement box. That's not an acceptable solution.

I had the worst experience with club I would never order from them again you have too steal from your it's crazy and ridiculous I ordered the Yeezy slides in a us 5 and the seller send me a uk 5 which is a 2.5 and it clearly states it on the box I emailed customer support and read their return policy which say they can replace the shoe which their return policy is *** I send pictures and everything showing it the wrong size and they hit me with the *** that all sells are final and that a us 5 and uk5 is the same because the don't want to do the work or get the correct size this is high wAy robbery and they make too much money too steal from people because now what I'm going too do with a shoe that can't fit smh this is horrible I would never on my life buy from them again
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Flight Club advertises their company as a consignment shop. However, they do not have customer support nor do they stand behind their business model or sales. From all the information I can gather, most of their air Jordan brand shoes are being shipped from the same facility and Hong Kong. It seems extremely suspicious to me if they are a consignment shop that there are hundreds of complaints about air Jordans being shipped from the same facility in China controlled Hong kong. It could lead one to believe that Flight Club has partnered with a third party to manufacture counterfeit shoes. They're reasoning for this is to say that they have a new facility in South Asia in order to support the growing market there. That just doesn't jive with these shoes being sold by individuals on consignment through their site. Something smells very fishy.

TERRIBLE ONLINE BUSINESS PRACTICES . WRONG SIZE SNEAKER SENT NO ECXHANGE FOR IT I was purchasing a size 11 and the invoice, after purchase, said size 4. they will not provide me a refund nor will they provide me a credit. I cancelled 5 minutes after I saw the invoice and they shipped the item 5 days later. There needs to be a class action suit against them some where, due to the overwhelming reviews I have read with the similar problems of not receiving a refund for poor or horrific merchandise. I will be taking legal action . BOYCOTT THIS BUSINESS FLIGHT CLUB THEY ARE THEIVES. I will also take to social media to utilize those methods to get information to the masses to avoid FLIGHT CLUB as they have illegitimate company practices BOYCOTT FLIGHT CLUB IF YOU READ THIS AND USE SOCIAL MEDIA TO SPREAD THE WORD (FB , INSTAGRAM, SNAPCHAT, ANY SOCIAL MEDIA)

I think that this company should take a look at why you are in business and it is because of the customer if there was no customer how can you make money so you would think that they wouldn't screw over the customer but they do I ordered a pair of shoes and I admit I made the mistake of choosing a youth size but soon as I noticed which was in minutes of my purchase I put in a cancelation request which they say on the website has to be made within 3 hours of purchase well that meant nothing they went ahead and went through with the order I emailed them several time because I didn't want them to send the order out but they hurried the order out so I would get them and they could say no refunds so I received the shoes yesterday 1/ 23/2022 now I have a pair of shoes that are for a 7 yr old and I'm 48 hopefully you can see my frustration and help my situation.

First off I would like to stop by saying I don't have a problem with pay extra money for merchandise. But I do have an issue when I place a order and they failed to meet the deadline that they say that they're going to ship the item to me bye. Also have an issue when they decide to ship my package to the wrong address providing the wrong information which the carriers DHL refuses to give me information because the only thing they got right was my name they put in the wrong address in the wrong phone number which causes me not to receive my package I have tried calling them know number works for these people organization corporation business. I've tried emailing they do not respond in a manner of which dad deems that conversation is worthy of resolving the rest or finding a resolution I at this point refuse to do business with these individuals because flight club is not honoring their customers the way they should I have been overcharge I never received my package there is no contact phone number for these people and they do not answer the emails in a minute time

I bought the jordan 1 mocha and paid an order total of $574 i never received the package which it was to be delivered by UPS which i also don't like UPS for many personal issues as to packages being stolen, lost or broken but to not get off track i emailed flight club to let them know i never got my package and they told me to file a police report which i did i file a police report sent them the proof of it i also sent them a letter from UPS themselves saying that they have been unable to provide satisfactory proof of delivery. The letters heading says Damage/Loss notification i sent this to flight club and all they said is " Regrettably, our claim with the courier has been denied and ultimately the order cannot be refunded." paying almost $600 you would be very super disappointed to not receive what you paid for and also have to pay for it and not receive what you have paid for its just not cool at all i feel really bad about flight clubs respond not going above and beyond to help me as i am providing them with proofs from the nypd as well as ups not cool at all very bad

I placed an order on 05/01 and purchased a pair of shoes. Shortly after they sent me a confirmation email. I checked on my order a few days afterwards because I still never received a shipping confirmation, and it said the shoes were being authenticated. Which was strange, just ship the shoes out! Then it said they were being verified by flight club which was strange as well. Days later it said a shipping label was created and being processed. I�'ve been checking UPS everyday and the same old message pops up saying “check back tomorrow for a delivery date.” It�'s been saying that for about a week and half now. I contacted UPS who stated they NEVER received the order! And they told me to ask flight club what was the hold up! So now I feel scammed and like I�'m never going to get my $400 shoes! There is no customer service number and they take several days to respond to emails. Whenever they do decide to reply to your email, they give you the run around. Never a direct answer. Terrible company. I wish I would have done my research. Please don�'t buy from these low down unprofessional dogs!

Do not order shoes from this website. I was totally taken advantage of. I ordered a pair of Nike shoes that were sold online only. The shoes came in too small and completely defected. Shoe is not true to size. I am a foot model and wear test shoes for a luxury brand, so I would know. Also the lining of the shoe is damaged and peeling off the shoe. I paid full price and can not even exchange the shoe for the correct size. As I like the shoe I can�'t even wear them they are damaged. I have reached out to customer services and after writing two emails to them I have not received a response. Besides a generic response telling me I can resell them from there consignment portal. Which I refused because they are damaged! I�'d never let someone else purchase these shoes, they would be equally disappointed as I am. I am very disappointing and this is a complete scam. I know nothing about the brand and was specifically looking for this shoe. They seemed trust worth but there is no clear statement that returns are not accepted till after the check out process which is wild! If I had known I would have purchased from a different business. This issue is unresolved and I can not get a response from anyone. Please help!

THIS HAS BEEN BY FAR THE MOST DISAPPOINTING AND POOR CUSTOMER SERVICE EXPERIENCE OF MY LIFE! IT HAS BEEN SO FRUSTRATING TO ME IT HAS EVEN AFFECTED MY PEACE OF MIND. I PLACED AN ORDER FOR A PAIR OF BABY BLUE HIGH TOPS FOR MYSELF ON APRIL 6th 2022. I RECEIVED AN EMAIL FROM FLIGHT CLUB THE SAME DAY STATING MY SHOES HAD BEEN SENT FOR VERIFICATION. I SENT AN EMAIL TO FLIGHT CLUB ON APRIL 13th ASKING FOR THE STATUS OF MY ORDER SINCE 5 BUSINESS DAYS HAD PASSED AND THE STATUS WAS STILL THE SAME. SOMEONE FROM FLIGHT CLUB REACHED OUT TO ME ON APRIL 13th STATING MY ORDER WAS VERIFIED AND READY TO SHIP. ON APRIL 20th I RECEIVED MY PACKAGE AND INSIDE THE BOX THERE WAS A PAIR OF BLACK AND WHITE DUNKS! I RECEIVED THE WRONG ITEM! I IMMEDIATELY EMAILED FLIGHT CLUB ON APRIL 20th, SENT A PICTURE OF WHAT THEY SENT AND EXPLAINED THAT THE ITEMS SENT TO ME WERE INCORRECT AND THAT I NEEDED THE ITEM TO BE REPLACED WITH WHAT I ORIGINALLY ORDERED AND NEVER HEARD FROM THEM. ON APRIL 21st I SENT ANOTHER EMAIL AND SOMEONE REPLIED ON APRIL 23rD ASKING FOR PICTURES AND THEY PROVIDED ME WITH A RETURN LABEL. I IMMEDIATELY SHIPPED THE SNEAKERS BACK AND THEY WERE RECEIVED BY FLIGHT CLUB ON APRIL 26th AND ACCORDING TO THE SPECIALIST TEAM THEY DENIED MY RETURN BECAUSE ACCORDING TO THEIR SPECIALIST THE SKU OR SIZE DID NOT MATCH! LIKE WHATTT! THE PICTURES AND THE SNEAKER BOX AND THE SNEAKERS ALL MATCHED! I IMMEDIATELY CONTACTED FLIGHT CLUB AND EXPRESSED HOW POOR AND FRUSTRATING THIS SPECIALIST TEAM WAS! I RECEIVED AN EMAIL FROM SOMEONE ON APRIL 26th APOLOGIZING AND STATED THERE WAS A SORT OF CONFUSION WITH THE WAREHOUSE TEAM AND ASSURED ME THAT I WILL RECEIVE MY FULL REFUND WITHIN 1-3 BUSINESS DAYS. HOWEVER, 6 BUSINESS DAYS HAVE PASSED AND I CONTINUE TO REACH OUT TO FLIGHT CLUB AND NO ONE RESPONDS TO MY EMAILS! I HAVE A FULL TIME JOB I AM A MOTHER OF 3 AND THIS HAS CONSUMED MY LIFE AND TIME! I'VE HAD NUMEROUS HEADACHES DUE TO THIS SITUATION AND SOMEONE NEEDS TO TAKE RESPONSIBILITY FOR THIS.

I purchased sneakers on 12/21 from Flight Club to get them by their guaranteed delivery time for Christmas as the site has in bold on the top by 12/23. I had already placed an order with another company that morning in the hopes that we would get one of them in time. We did not really care so much about how much they cost, but getting them here in time for Christmas. When I tried to get a hold of someone it directed me to the FAQ. It was in this area that it states that none of the timelines apply during the holiday. It should not offer fast track for an extra $25 if not guaranteed but that was not the issue. I didn't receive an email confirmation all evening. Every time I would check the site for a few minutes following the purchase it would say that it was in processing. I was concerned and wanted to cancel the order. A phone number is not listed so I emailed them immediately and asked if they could cancel the order. Nobody responded and I continue to check the status without any update and continued to email them. The sneaker showed up on the expected date. The site asks you if you are ok with sneakers that have scuffs for a reduced price. I didn't pay for that and there was a scuff. There was no documentation within the box. All I have are the sneakers with the Flight Club tag attached in the original Nike box. My daughter tried one shoe on and they did not fit. There was no disclaimer that you could not return anything to them. Upon more research on their site, it says they will only fix fulfillment errors. I don't know what this means but the shoes are not perfect as claimed. I have emailed them several times and I still have not received any response. We would like to get the sneakers in her size and without a scuffs. The sneakers were a little under $400 and only one shoe was tried on. Her normal size did not fit which was also unusual but every sneaker is different so I understand that could happen. Thank you for your time.

In March, I placed an order on Flight Club's website for a pair of sneakers. Flight Club charged my credit card, and I opted for the 7-9 days shipping. The sneakers shipped on March 29th from overseas, which was unexpected. They arrived in the destination country on March 30th but then stalled. I contacted the courier on April 2nd, and they mentioned the sneakers were in customs, promising an investigation. After no movement, I reached out to Flight Club support on April 3rd as it had been 11 days since my order. A representative responded on April 5th, explaining that delays can occur and that the courier was experiencing issues but would deliver soon. Updates only occurred on March 29th and 30th. After further unsuccessful contact with the courier, I found my order was canceled by Flight Club without notification. I am now seeking an immediate refund due to their lack of professionalism.

On November 19, I purchased a pair of *** women's sneakers called the "pastel reveal" through a shoe company called GOAT, which I later found out is the same company as Flight Club/they use the same warehouse. The order number is XXXXXXXXX. I used a *** gift card to do so. The cost was $175. On November 30, I received a pair of red boys sneakers, not the women's shoes I'd ordered. I have pictures of these shoes. I contacted GOAT and they asked me to return the sneakers. I did. I didn't think much of it because at the time, I had no idea GOAT and Flight Club operated together. Then I got an email from Flight Club saying I'd be refunded. That struck me as odd since (still not knowing the companies were connected) I hadn't cancel my Nike women's pastel reveal order. Then began a long back and forth emailing with Flight Club support. I have all of the emails. Getting them to understand the issue was difficult. I only wanted them to send me the shoes that I ordered. I didn't want a refund. After several more emails to clarify, I was told that they could only refund the money. I got an email saying the money was returned to the card that I used. I had used a *** gift card, and no longer have it. So I told them that wouldn't work. I asked again to just send me the shoes I had originally ordered. But no, I was asked to make a Flight Club account and they'd give me credit toward my next order. I created it on December 16th. I didn't hear back from them, so I tried to contact them a few times. I didn't hear back until December 30th. He said the account was credited. Just this morning, I went to order the shoes again and use the credit they gave to me. However, those exact shoes now cost $403. I paid $175 on November 19th. I know their shoe prices change sometimes depending on the market, but that much of a difference is absolutely ridiculous. I'd like to pay the amount I originally paid for the exact shoes that I ordered. If you'd like the emails, let me know.

After making several attempts to contact flight club, I've been left with no choice. I've been someone who has been consigning with them for years now and somehow, the customer service, as it seems is the case with most people on here, is abysmal. I requested to have 2 shoes returned to me from consignment, which I had to pay $12/per pair for and after 2 weeks, they haven't responded, nor have I been given any updates about status of this. To make matters even more pleasant, I had a recent pair of shoes returned to me from them and they box came back looking disheveled, which is particularly odd given they'll flag my boxes if they have a crease in to the top, but somehow, the box I dropped off in perfect condition was returned in poor condition. You'd think that before putting them in the box to ship back to me, they'd contact and inform me that the box was returned looking like it was tossed around. However, they decided to ship the box back, somehow hoping I'd be as absentminded as the person who packed it and "not notice it." I also found out that shoes that aren't within "competitive pricing" are sent to a warehouse to sit, which doesn't help the chances of them ever getting sold and from the looks of it, the warehouse isn't the most upkept place. I'd like my shoes back and quite frankly, if this is the way they're going to continue doing business, I'd like to talk about the potential of getting all my shoes returned back to me. It doesn't make sense for my shoes to sit in a warehouse without the potential of being sold, if that's what they're there for in the first place. I'd like a resolution and my two pairs of shoes that are currently "pending retrieval" to be found and if the box is in questionable condition, as the previous one was, I'd like to be informed, that way I'm not writing back to a customer service department inept to provide customer service. You would think after so much time and many shoes later, they'd have some loyalty, but I guess not.

I ordered some shoes called Air jordan retro 1 patent breds in size 10 from this business called flight club . The estimated time frame for the order I paid for that charged me so high for shipping to RECEIVE in a certain time frame has not arrived . This is called FALSE *** TO MY KNOWLEDGE . I ordered from this place to receive the item in a timely manner for a disabled family member of mine for his birthday so I ordered in advance to make sure NOT TO HAVE THIS PROBLEMS . I been reaching out the business non stop since last week via email! They offer me a 15 dollar store credit and don't answer any of my concerns about me complaining about where is the product. The item is coming internationally and I never agreed to wait that long ? I was promised 7-10 business days . I don't find this fair at all that this business is manipulating me like this . I know the law and I need help from the Complaintsboard.com. RESPECTFULLY. I been talking to a employee named *** on email from flight club and it's been horrible with her not caring at all about my problem. You pay a higher amount of money to receive a item or product of some kind and time comes by and nothing ? Why offer a service is shipping that can not be provided? Please put your feet in my shoes and look at it from the *** and perspective I have stated it in . This is ILLEGAL WHAT IS *** I have documented all emails as a proof of evidence for my end . There is NO HE SAID SHE SAID I HAVE PROOF VIA EMAIL . I state in all EMAILS EVERYTHING IS BEING DOCUMENTED. I would like a refund because at this point I have no need for this anymore ! AGAIN YOU *** SOMETHING FOR A GIFT FOR SOMEONE A ITEM THAT IS USELESS TO YOU ,The time comes when you are waiting on the item / gift that you got for someone else and it's not there . You paid all this EXTRA US CURRENCY DOLLARS TO MAKE SURE YOU RECEIVE IT IN A TIMING MATTER BUT YOU DONT .ORDER STATES IN *** . *** never *** FEDEX : *** ORDER #

I made a order earlier this march .ORDER NUMBER It took about a whole month for the order to come . False advertisement, the transaction stated 7-10 business days . So after that time frame that I was promised to past I emailed this company trying to cancel the order and spoke to a employee VIA EMAIL LIZZ . I filed a Complaintsboard.com COMPLAINT Complaintsboard.com Complaint Case# XXXXXXX. So the item arrived today and is completely damaged, destroyed box . Loose stitches on the item . Again no where on the website states that I may be facing these possible problems when ordering . No where on the website states the item is damaged . Please put a stop to this illegal activity. This business refuses to help me . I have contacted them 10 times via email . So it's ok for a business to advertise a product and send someone a item that is opposite of what they are advertising? This is LEGAL BUSINESS... item coming internationally no fragile stickers. This packaged was handled very aggressively and the company doesn't want to help me making me suffer and suffer . Let's come to a agreement and solve this respectfully. Why does this have to lead to court ? Why ? I'm providing you evidence to my statements. I haven't done anything wrong to deserve this ... please this isn't fair to me . I wanted a new shoe . I wanted a not damaged box . Item I purchased stated NEW . MEANING OF NEW SEAECHING UP IN THE DICTIONARY STATES UNMARKABLE FLAWLESS CONDITION. No DAMAGES.. YOU SENT ME THE OPPOSITE. Below I have provided some pictures of the poor packaging and item errors . PLEASE SROP THE FRAUD ACTIVITY WITH THIS COMPANY... IMAGINE HOW MANY OTHERS DEAL WITH THIS PROBLEMS. I TRUSTED THIS COMPANY WITH MY HARD EARNED MONEY AND THEY COMMITTED FRAUD ,FALSE ADVERTISING . There response is im working with your bank ! But my bank has yet to hear anything back they have stated to me . So stop the *** please im human being . I have documented all messages and emails for legal purposes . This isn't fair .Order#XXXXXXXXX