FlightHub
Reviews and Complaints

Flighthub customer service representative booked me on the WRONG month via phone and now is refusing to take any responsibility for this and I have to pay another $155 for changing the flight with the airline. As a note, I already paid $500 for a flight, $125 to cancel that flight and retain it and then additional $155 when I rebooked. I asked for it to be rebooked for May, it was wrongly rebooked for February and I received no e-mail confirmation until now when I called the airline one month after as I was surprised by your lack of communication. In total, I spent $800 and still I have no correct flight. My experience has been incredibly disappointing and I have spend probably 2-3 hours on the phone each time. Please ask your customer service representatives to book me for free for the correct flight - not the wrong month - THEY BOOKED. I spent so much money with you I would expect them to take some responsibility for the mistake they made. My customer reference is [protected]. I am flying from Boston to San Francisco. I was supposed to fly on 8 - 21 May but I have been booked on 8-21 February. Please help.

Although I have deleted my customer account for FlightHub two months ago, I am still receiving messages once or twice a week. This is really annoying! When I try to unsubscribe from these notifications by clicking on the "Unsubscribe" button, I am relayed to a page saying that "Il n'y pas d'alertes de prix liées à votre adresse courriel" (no notifications related to your e-mail address). I really do not know what to do to stop receiving these messages that I am no longer interested in at all! Normally by deleting an account the e-mail address should be removed automatically. Thanks for helping me.

To Whom It May Concern: Flights booked for Luke Spencer and Alexandra Hall. On November 11, 2015 I called Flighthub to discuss the misinformation that they provided my partner and I on the flight we booked for Dec 17, 2015 returning Jan 2, 2016. The flight was from Calgary to Victoria and return from Victoria to Calgary: Air Canada flight 8551 and Westjet flight 154 booked on October 23, 2015. While discussing this flight option we asked the Flighthub representative if we could bring our dog on the flight and they responded that we could; however, on further investigation we became aware of the embargo for pets on both airlines from Dec 15, 2015 to January 7, 2016. When I called, Flighthub informed me that they were unaware of the embargo and that they were very sorry. Yet, the best they could offer was to cancel the flight for a cost of $75.00CAD and the total cost of the flight would be put towards flight credit; however, in order to re-book they would need to charge another $75.00CAD in addition to the total flight cost. Therefore, I would be charged $150.00CAD just to be able to re-use the cost of my flight. I find this completely unacceptable in the order that we were told that we could fly with our dog when we first purchased our ticket. Thus, this has proven to be false information on the behalf of Flighthub: we cannot fly with our pet and you refuse to refund our money. I believe this to be in a grey area of legality, if not hands down illegal. My partner and I would appreciate a formal inquiry into this matter, including a search of the phone record in order to verify this misinformation. Hopefully this can be resolved and we can be refunded for the amount of our ticket. Sincerely, Luke Spencer and Alexandra Hall

My mom called on my behalf because I am abroad and I need to change my flight and the customer service told my mom that she is not authorized to do it, that they need to talk to me, she explained that I am away and I do not have way to communicate and she told my mom that I need to send an email to authorize her, but she did not give her any email address and it is impossible to find one. My mom called again and they do not want to give her the email address. She explained to her that I am sick and I need to come back home as soon it is possible but they do not care.

I booked a flight this morning for 6 people, November 6, 2015, then I realize I booked it on the wrong date which is March 9 instead of March 11 original date I want. I called them back within 10 minutes. They said it's too late I have to pay penalty fee for each person is $19.99 X 6 = 119.94 no matter what. This is not how to do your business. I understand that you have your policy but to cancel it within 10 minutes, you still pay for. WHAT'S A RIP OFF AND FRAUD.!

This is the first and last time I will use this company. I travel 3-4 times a year and have used Expedia and orbitz with great success and service. I made a reservation and realized shortly after that it was a two day trip not one. My mistake for not looking closer but I did call within 24 hours to rectify it and was unable to do so without great cost. The other companies I use give a 24 hr window for such mistakes. They really were not the least helpful even with giving me some credit for a later booking. I ended up just not taking the flight and booking with Expedia . In talking about this to other people, I have heard other bad experiences with this company. Be ware if you use this site.

On Aug 3, 2015, I made flight reservation for my husband from Toronto to Gander, NL, booking #[protected], travelling on the 12 of Sep @2100 hrs. When he phoned in to confirm his reservation he was told that, that flight had been cancelled and that notification of change had been emailed to him. That email did not reach us. He checked his emails prior to travelling and no such email had been received. This error caused an extra night of lodgings in Toronto as well as extra travel fares to the airport. I have been getting emails from Flight Hub on regular basis with no problem why that email wasn't received only leaves the conclusion that a wrong address was given by an agent of Flight Hub. Needless to say I am very disappointed with this error as I was treated with the utmost politiness when I made the reservation. However, I feel compensation should be made for the inconvience caused by this error.

I had a simple name change request where one letter of the name on my ticket had to be changed. I called about 10 times and not one associate knew how to help me - I had to explain every time I called and nothing had been done every time I called. I was hung up on, promised calls back that never happened, and I was so frustrated that it brought me to tears. I have never experienced such horrible customer service in all my life! I still do not have my name change completed and I am sitting on hold as we speak trying to get through to a supervisor who said she would help and then told me to call back in 3-4 hours. Only to find out she's now out of office and that she lied to me. I would like to speak with the office of the president. This company should not be allowed to operate this way. I will never ever book anything with Flighthub again, I regret using them in the first place, and I will tell anyone planning to use their website not to. WORST SERVICE EVER!

i booked my ticket earlier and i cancelled it and got credit...they charge me another 75 CAD. Now i want to use my credit and they are charging me 150 CAD for round trip plus another fare difference which might be okay but there are many flights available on website but not for me...they are giving me only costly flight saying airlines restrictions...which they didn't inform me during cancellation. i i will have to pay another approx. 420 CAD to use my credit which is 420 CAD plus i already paid 75 CAD earlier. New available flight is 380 CAD.

Booked with tax in from Canada booked with Canadian credit Card 2 fares at 630 each
Once I got my confirmation it came to 350 more and showed taxes in CAD
I went back to there site and they quoted in US and was not brought to my attention in quoting stages
I called customer service and spoke with "mikey" from a call center located in Ontario Canada and told there is nothing they can do
So I was mislead! As I searched for my flights It did not state USD or CAD when you hit the "select" button! Nor is the USD highlighted but the total is when you click book my flight! I have been on the phone now over 30 minutes trying to get this resolved and trying to get a manager on the phone which is not happening so far. So Flighthub should either honor this price in CAD or cancel with no penalties. Just been told as I write this to hold for another 5 minutes. Not sure how this will end but I will keep you in the loop my ref # is [protected]

The worst customer service i have ever been to, i had to cancel my flight and in order to cancel my flight i paid $150.00 then i got credit of the money i paid under my name which was $986.34. Which i have to use within one year With same airline company same destination and only under my name. Credit expires on Oct 18 2015. I called them to book me a flight and now i have to pay $275 penalty fee in order to use my credit. I agreed and asked to find me a flight. The customer service agents were giving me horrendous prices. In order to use my $986 i have to pay penalty plus fare difference which was leading to around $[protected], on the top i cannot choose dates according to my will. I spoke to 100 different agents in this company(i am not kidding) spoke to 10 different supervisors but they could not help me. Even when you get frustrated and try to get your money back their agents are ready to argue with you and yell at you without listening to you. They have full authority to cut you while you speaking. I even remember their names. Finally i drop my plans and decided not to use my credit as if i choose my dates i have to pay more than $3000 in difference. I am done with flighthub.ca
But before doing that i would like to go every possible corner of the world to let people know about this company plus if i might get my money back, fingers crossed. If not at least the world would get to know about the standard of this company.
Be careful while making any booking read T&C, they clearly saying that your money is not refunded upon cancellation or any change made in booking. Don't let your hard earned money loose. There are many small companies(not famous) because of marketing can give you better prices without such restrictions.

Deliberate misinformation and fraudulent mannerism, that has made me pay $2200 more for a trip. This is the worst experience, I have ever had with a company. I am planning to create a group that can expose this company(flight hub), for what they are really are. I am inviting anyone in my position to come together for a class action law suit to expose this people.

I booked my flight from Toronto to Vancouver and I got mail back from Flight hub that transaction did not went through so I told them to cancel the flight and I was told by service provider that your money will be back with in 3 to 10 days but it has been more then 15 days and I did not got my money back. May be he is putting that money in his pocket.

Afterwards I booked ticket again and I was told that you will be charged 125$ if you cancel the ticket and before two days you should cancel it and I cancel it before 3 days but the service provider who was cancelling talked to me so rudely and told me that these are terms and conditions I said I completely understand and he did not let me finish my talk and hanged up the phone and I called back but there was someone else on that call. At 11:38 the guy hanged up I am really mad at him and one more thing I want to talk to your supervisor or manager. Not going to book flights from you guys.22August 2015

This complaint is long overdue. Over 3 months ago I had to cancel a ticket and book another (also through FlightHub) to change my departure airport from Vancouver to Toronto (I moved to Toronto before my trip).

The rep who assisted me suggested I cancel my flight, incurring a cancellation fee, and book a new ticket. I incurred the cancellation fee the day of cancelling (FlighHub was quick to charge of course) and was told my refund would be received between 4-6 weeks. 14 weeks later now, and still no refund for my cancelled ticket.

Countless calls and e-mails to FlighHub have proven futile. Initially they made me e-mail my credit card statement as proof of not receiving my refund (they of course have record of their payables). Anyway, I did this more than once and was told that my e-mail was sent to the "appropriate area". I even got my credit card company involved. That was 1 month ago now. Still no response from FightHub's "billing department".

The last person I spoke with (2 weeks ago) was actually helpful and said that they could in fact contact the billing dept for me to get an update (not what I was advised by others in previous calls). She said that my refund would be received on Aug 20th. This was after I had to wait on the phone for an hour! Apparently some issue on FlighHub's end for not initially submitting the cancellation to the airline operator. It is now the 22nd. Still no refund..or apology! Starting to lose hope and now think FlighHub stole me money. Don't book a flight if there is a chance you will have to use their cancellation policy. The policy is a lie. Therefore, not a policy. Just words.. that are lies.

Thanks for your attention to this,

A victim of FlighHub

If you don't notice a few boxes towards the end you wind up paying for a couple of things you might not want. Like trip insurance and cancellation insurance. Stuff I didn't want and definitely didn't want to pay extra for.
Boxes should read negative unless specifically checked off by the customer indicating they want the option - not the other way around. The way it stands must be a money maker for Flight Hub, but results in a lot of unhappy customers, like me, who will never use the service again.

I married my husband on August 30th of last year. I'm an Canadian citizen and he is a citizen of the United States. In November I came home to change my name, renew my passport, and all the paperwork that comes with being married. I tried to go back to the USA on my volunteer visa, as I volunteer with a non-profit organisation. They said I didn't have the correct visa and made me withdraw my request for entry. So my husband and I were devastated, because two weeks apart was already too much. We hired and immigrations lawyer to start the process for a spousal visa because that was the quickest option with me being in Canada for 3-4 months. I've been here for 9 now and we just found out last week that legislation has changed so we have to apply for the green card while I'm in Canada. This means me being here for 3-4 more months.

I wrote all that so you would have an understanding of where my frustration comes from with the poor customer service I received.

We started booking through flight hub last year because my mom used you guys to book her and my brothers flight to my wedding in Colorado (where my husband lives). You guys had the best deals, so who could complain about that! When my mishaps happened in November. My husband and I each booked tickets to Toronto through your company because it was the cheapest option for such a short notice flight. We then booked 3 more flights through you guys for him to come from Colorado to Nova Scotia to visit me, since we had such a great experience and it made booking a lot easier. (That's a total of 7 flights in the last year)

We were told in July that my visa process would be done late August and I'd be able to go back to Colorado just before our first year anniversary. Then last week we found out about the legislation change. We then tried to make plans for our first anniversary fast. We missed our first Thanksgiving and Christmas together, along with my birthday, but we weren't going to miss this. I was able to get permission to travel to Bermuda to meet up with him. He is from there and it is where we first meet so it is very special to us.

I booked a flight for him that left Aug 28 and returned Sept 2. I then told him, and he said, "Did I tell you the second, because I meant the 3rd. Do you mind seeing if it can be changed". I then called the number on my booking email. He charged me 75$ and the change in price for the flight which was $120 which was fine. I asked him several times if the flight on the 3rd was leaving at the same time and arriving in Denver at the same time as the flight we booked on the 2nd. He said yes each time. I hung up the phone, and briefly checked the email because I had to go to work. I saw Denver 9:50 and thought it was pm cause you don't use military time when you pick out flights. It was 50 minutes later but that was fine. I forwarded it to my husband who was at work and I woke up to a text this morning saying it was an overnight layover that didn't arrive in Denver until 9:50 on the 4th. That doesn't work because he has to work on the fourth and we live a one-two hour drive away from Denevr depending on traffic.

This morning I had my mom call because I get extremely anxious on the phone. The person we were talking to kept cutting us off and was not listening to what we were saying. I got on the phone because I was getting very upset. He kept saying that there was no flights that didn't have and overnight layover, even though I was looking right on them. And he said if you try to book them you can't, I did and I could. He said he'll have to leave on the 2nd. I explained to him that I've only seen my husband for 3.5 weeks total in the last 9 months. One less day with him is not just a small deal. We asked to speak with someone else and he was very rude about it and continued to cut me off. I ended up hanging up because I was in tears.

I went to the bank to pay off my credit card in case they had to cancel it then rebook because I don't have a high limit. When I got back I called another person. He was very polite, and was going to ask a supervisor to wave the fee and only charge me for the price change in the ticket. I didn't even have to ask him to do it. I was on hold for 20 minutes and it disconnected. I called back 30 minutes later because he didn't call me back. The person I got was very rude again. He said it doesn't matter if you messed up or we did, you still have to pay the fees. He was not listening and kept saying he wouldn't pass me on to a supervisor. He then did, and I was on hold for 40 minutes. A supervisor finally got a hold of me. She was rude as well. She told me I had to pay 350 USD dollars for a flight I booked in Canadian dollars. Each person kept telling me a higher price. She was talking over me and just kept repeating the same thing. She said since it was over 24 hours and I had received an electronic ticket it couldn't be done. It was not 24 hours though, I had booked around 3:30pm AST and this was only 1:00pmAST the next day. Also, when I called to changed the flight from the 2nd to 3rd the first time I had already received and electronic ticket and there was no issue. She said she was following policy to charge me that, but a companies policy should not be to charge a customer for a mistake the company made.

This is very frustrating for me because I love using your service. However, I don't ever want to chance being treated like this again. Being on the phone today for 5 hours and having a few anxiety attacks is not something I want to go through again.

Your customers should not be treated like this. They should not be treated to rudely, or be charged for a mistake the company made.

I will be telling other people about my experience with you. It's disappointing because I have recommended you in the past, but I will not be doing that again.

I have sent and made numerous calls to Flight hub and Lufthansa (email trail below). I had to cancel the flight because my wife was diagnosed with Cancer about 20 days after we booked the flight. We could not fly as we were told not to and her chemo sessions were to start before the flight. So I cancelled the flight.
I was told that I would get a refund for the cancellation from Flight hub ($150X3 = $ 450), and they would approach the airline (Lufthansa), to waive their cancellation charges which is $300 X3 = $900. Once it was cancelled they said that they approached the airline (although they refused to give me any email trail or anything), and that the airline refused to return the cancellation charges. I called and emailed the airline (again difficult to contact besides phone, so emails were sent, but no replies besides the automatic reply that they have received the same), and in the last conversation was told that Lufthansa only gets the money if the person/s fly. If that is the case then the refund goes back to Flight Hub and they are the ones that are keeping the money, not Lufthansa...yet they are giving me the runaround. Not sure at this time what to do..hence this complaint board.
Patrick.

Hi,
On further checking with Lufthansa, they have told me that they do not collect any funds from Flight hub unless the passenger does fly. All funds are in an escrow account and so theoretically with flight hub, and yet Flight hub is giving me the run around and have sent me to the airline saying that they have the funds and have deducted $300 per person. Per Lufthansa, the $300 per person (for a total of $900 on my booking) is with Flight hub as they only receive funds once the person/s fly with them. In this regard, we did not fly and hence no funds were forwarded/deducted or charged by Lufthansa.

I have not received a reply to my earlier email also. Is there another email account that I have to send the email to?

Regards,

Patrick

From: [protected]@xxxxx.
Subject: Re: Refund Request {261776}
Date: Wed, 12 Aug 2015 14:49:22 -0400
To: [protected]@flighthub.com

I had booked 3 tickets for my wife Lena Taylor, son Mikhail and myself Lufthansa record # is 5235XT. Unfortunately we had to cancel our trip as my wife has been diagnosed with breast cancer and is undergoing treatment at Princess Margaret Hospital at is time.
We do have letters to confirm this and can send the same to you if you provide us with a fax#/email address. As of this time we have been offered a partial refund with a loss of $300 per person amounting to a total of $900. As you might understand, Due to the present circumstance, this amount is very important to us and would appreciate if this amount could be refunded in full.

I was told i had a couple of choices, a refund or a credit, when I called I was told that both are not guaranteed, yet the airline informed me that I could have a credit if the agent ( in this case flight hub), speaks to their controller. I am sure that there is a special department that flight hub can speak to if I got the ( controller) name or department wrong.

Appreciate if you can revisit the above tickets/cancellation and get back to us with a favorable reply.
Regards,
Patrick Taylor.

On Aug 6, 2015, at 2:00 PM, "Flighthub.com" wrote:

Dear Patrick,

Good day!
We received your email request and documents for reference number [protected].
The fee of 450.00CAD has been refunded on the same of form of payment and should be received within 2-10 business days.
Thank you,

FlightHub Customer Service

I called Flighthub to inquire about whether or not I could add my husband to my itinerary. They informed me that I couldn't as the flight was sold out. I asked how much it would cost for me to cancel my flight, so that I could re-book it with my husband. They told me it would cost a total of $225, which included $100 of airline fees, and $125 of their own internal fees. I considered my options and decided that for $225 I would rather fly with my husband. I told them to proceed with the cancellation, and I went on to book a flight with my husband. Later that evening, Flighthub called me back, to inform me that they had made a mistake. The airline fees were actually $365, not including their own internal fees. I told them that this was unacceptable, as for that price I would've kept my flight and travelled alone, but now it is too late, as my flight was already booked. They said they could wave their internal fee, but I would still be responsible for the airline service charge of $368. I told them that this was unacceptable, as it was still more than $140 over our agreed initial price, and I was not willing to spend that much on a cancellation. If I had been given this information, I would have selected a different option. The manager that spoke with me insisted there was nothing more he could do. I feel that they are responsible for the balance of the $143 as it was their CSR that had misquoted me the price, and this should be their cost of doing business. He was insistent there was nothing more that can be done.

I had to cancel a flight booked with Flight Hub last year. When I called to use the credit I was told that there would be a large fee to book a flight for my niece as I was changing the name of the passenger. I didn't book it. When I wanted to book a flight to the U.S. I called Flight Hub and was told to call the airline directly. When I called the airline I was told I would have to book it through Flight Hub. I called back to Flight Hub and was told that I couldn't use the credit for a flight to the U.S. It had to be in Canada only. I didn't book it. Now here I am trying to use my credit for a flight within Canada. I spent 2 hrs on the phone this afternoon and didn't get any answers on pricing before a I had to leave for an appointment. I called back tonight and spent another hour on the phone. This time I was told that the price advertised on their website is not one that I can get and use my credit against. Instead of the $462 price shown online they want to charge me $768! I have a credit of $453. They will charge a $75 fee but still want me to pay an additional $300 on top of my credit to purchase this ticket! Unbelievable! Finally the agent told me to call back tomorrow as the price may be lower by then. Honest to goodness I predicted I would run into trouble again as it seems they are doing anything they can to prevent giving me my credit! I don't know what to do next other than give up and kiss my credit good bye. Bet that's what they are counting on from most frustrated customers.