Floor & Decor
Reviews and Complaints

This has been the worst experience I have ever had with a company in my entire life. There were problems every single step in this whole process from buying the item to getting the item and to the installation process. We ordered the door on Nov 22 by calling the store on 40th Ave in Denver CO. We were sent a link to pay for item which we did 11/23. I never received a receipt or confirmation that my order was placed. I called customer care to find out the status of my order and to get a receipt. They told me no order existed and that I had to order it again. So, we ordered it again on 11/24. We were given a phone number for an installation guy who we called to set that up and he wanted to wait until we received the door. Then we got a call that the door was being delivered 12/4 between 9-3. I took the day off from work to receive the door. I never came. I called again and found out that the door never shipped and was still sitting in the store. The store then agreed to have it delivered the next day on 12/5 between 6-8 am. We got the door and called the install guy. He was shocked that I was never told I had to book him online (NOT by callintg him) store never told me that. They just gave me his number. Them we get credit card statement showing that the original order on 11/22 was charged to my credit card and the 2nd order was already paid as well so we were charged twice. Called customer care again. They said door was already set for delivery and we would have to return it ourselves to receive a refund. I am 81 years old with a car. How the hell would I do that. Then she said she could stop it from shipping, and they had a team that would handle it. OK... Then today 12/11 the delivery guy called and said he was on his way with the door. I refused and called customer care again. This still isn't over and the door has been paid for twice. Each time I just getting [censored] excuses. I am so over this hell. I will NEVER EVER USE YOUR COMPANY AGAIN AND WILL BE PUTTIIN MY COMPLAINTS ONLINE.

I recently made a purchase on flooranddecor.com for three granite countertops from their Riviera Beach Florida location. Upon arrival at the warehouse, I was disappointed to find that there was a shortage of staff to handle the amount of customers present. After waiting for an hour and a half, I was informed that the first slab was damaged with chips and a busted corner, as were the other two that were supposed to match the same design.

Despite this setback, I was pleased with the service provided by Victor from the pro desk and the manager who helped resolve the issue through a generous deal. However, as they began loading the replacements, I was disappointed to learn that there was only one backsplash in stock for all three countertops. After yet another hour of waiting and discussing the issue with staff, no discount or resolution was offered.

Frankly, I found this part of the experience to be quite unacceptable. They should have notified me in advance that the design was damaged and offered alternative options or other colors in stock. Additionally, during my time at the warehouse, I observed forklift drivers and a flagger disposing of usable tile materials in the dumpster - an action that was extremely wasteful and concerning.

It disappoints me to think that the bad countertops will ultimately end up in the same dumpster as the usable tiles. It begs the question of whether the company is truly committed to being environmentally conscious and minimizing waste. Despite my disappointments, I will say that Victor and the manager were helpful in finding a resolution. However, I do hope that they work on improving their logistics and inventory management to avoid similar issues in the future.

As a consumer who values quality service and products, it pains me to write a review about Floor & Decor (flooranddecor.com) that is not all sunshine and rainbows. I have had a few positive experiences with this company in the past, but unfortunately, my recent purchase was quite the letdown. I ordered 62 wall tiles and paid a hefty $35 for shipping, only to receive 17 of those tiles in broken or chipped condition. While I was initially relieved to avoid a long drive to northern Virginia, the condition of my shipment left much to be desired.

When the two boxes arrived, it was clear that one had been packaged with care using packing peanuts and proper wrapping materials. The other box, however, was a mess. The tiles had been haphazardly thrown in with no protective packaging or peanuts, resulting in significant damage. As a loyal customer, I made an effort to contact the company's customer support team to rectify the situation. Despite contacting them through online customer support and phone calls, I received no response for weeks on end. It wasn't until I spoke to a helpful gentleman who initiated a web damage claim that I got a glimmer of hope. But even then, I had to send in pictures and all relevant information before getting a response.

To make matters worse, weeks went by without any follow-up from the company. I made multiple calls and was told I would be contacted soon, only to be left waiting without any word. It's been nearly a month since my purchase, and my tile project has yet to get off the ground. While I understand that mistakes can happen when shipping delicate products, and I appreciate the effort that went into packaging one of the boxes, the lack of response and resolution from Floor & Decor is unacceptable. I hope that other potential customers proceed with caution if they're considering purchasing from this company, as they may not be as reliable and customer-friendly as advertised.

I recently had a disappointing experience with Floor & Decor, which left me feeling frustrated and let down. I pre-ordered 23 boxes of gorgeous cherry wood floor and eagerly awaited its arrival at my local Elizabeth NJ store. However, things got off to a shaky start when the forklift driver put the pallet behind someone else's truck, rather than directly behind mine as he had been instructed. I was surprised and dismayed by this careless behavior, especially given that he knew I was the intended recipient of the order.

When I questioned the forklift driver about why he had parked the pallet behind a different truck, he seemed uninterested in helping me resolve the issue. He told me that the pallets behind my truck belonged to someone named Kevin, even though Kevin had already left and did not want the items. I had to demand to speak to a supervisor before anyone took any action to correct the situation.

Unfortunately, when I finally saw the pallet of cherry wood floor, I was even more disappointed. The boxes were crushed and opened, and the pallet was lopsided and unstable. It was clear to me that the pallet had been dropped at some point during shipment, although the supervisor I spoke to was unhelpful and uninterested in investigating the issue further. When I asked if the order had been shipped from another Floor & Decor location, she admitted that it had, which raised more questions for me about their shipping process and standards.

All in all, this was a very poor experience and one that has left me feeling unsatisfied and wary of using Floor & Decor in the future. While the products they offer may be of high quality, their customer service and shipping practices have left a lot to be desired. I hope that the company will take steps to improve in these areas and regain the trust of customers like me who are looking for a reliable and trustworthy provider of flooring materials.

Unfortunately, our experience with Floor & Decor left a lot to be desired. The first issue was with our order, as they left off the quarter round that we had purchased, which meant we had to go back twice for pickup and correction. While this was inconvenient, it was only the first of several problems we faced.

The next issue had to do with the baseboard portion of our order. We had purchased 16 ft segments, but they filled our order with 8 ft increments instead. We called the Dale Mabry store repeatedly, but were either left on hold for 30 minutes or treated in a very rude manner. When we finally spoke to someone, they claimed that the 8 ft baseboard was sent because it was the only size that would fit in our truck. However, the delivery guys had a large trailer that could easily handle longer baseboards. It was clear that someone had just lied to us.

When we asked for the correct replacement of the 16 ft baseboard, we were told that they had plenty in stock. However, we insisted that they physically check to make sure, since we had already been given incorrect information before. This was met with more hold time and eventually, they told us that the 16 ft baseboards were damaged and we would have to go to the Wesley Chapel store to pick them up. This was frustrating and added to the already significant inconvenience we had experienced.

Throughout this entire ordeal, we never once received an apology or any indication that the staff cared about our experience. The woman we spoke with even went so far as to blame the Wesley Chapel store for the mistakes, which was unprofessional and unnecessary. We expressed our disappointment and told her that it wasn't fair to air the company's dirty laundry with customers. She didn't seem to care and continued to speak poorly of the other store.

We believe that the Dale Mabry store seriously needs training, as they were not equipped to handle our order and made multiple mistakes along the way. On the other hand, the Wesley Chapel store was wonderful and went above and beyond to correct the problems we faced. We hope that the two stores can cross-train and work together to ensure that customers have a better experience moving forward. Overall, our experience with Floor & Decor was frustrating and disappointing, and we would hesitate to recommend them to others based on our experience.

I recently visited the Alexandria branch of Floor & Decor and unfortunately had a very negative experience. In particular, the customer service I received was some of the worst I have experienced in any store. I observed two designers at the design counter, Kena and Kamaria, chatting with each other despite seeing that I was waiting for assistance. After a number of attempts to get their attention, one of them finally approached me, only to tell me to go to the aisle and find what I was looking for myself. When I asked if they carried a particular item, the designer became unpleasant and raised her voice. After requesting a manager, the other designer, Kena, loudly disrespected my request and claimed to be the manager herself, which I knew was untrue. When I asked to see her badge, she refused and continued to deny my request for assistance. Finally, the manager, Andy, approached me and seemingly ignored all of my complaints about his staff's behavior, telling me he would go check if they carried the item I was looking for.

While he was away, I attempted to grab a pen from the design counter to make note of the designers' names, only to be attacked by Kena, who aggressively tried to take the pen from my hand. I found this behavior completely unacceptable and disrespectful. When I shared this experience with Andy and requested the designers' names, he contradicted his earlier statement and claimed that they were just designers, not managers. This was extremely frustrating and made the situation even more difficult for me to resolve.

The behavior exhibited by these Floor & Decor employees was not only unprofessional, but it was also illegal in some circumstances. I am very disappointed in the customer service provided by this location and am filling out an official complaint with the corporate office. I would not recommend this store.

As a recent customer of Floor & Decor, I regret to say that I have had a less than satisfactory experience with the company. While there was one exceptionally helpful employee named Paul, his efforts were often thwarted by company policies and the lack of competence of his co-workers.

My particular situation involved the need for 42 square feet of flooring for a bathroom, which I found in two boxes in Tukwila, fortunately sparing me the need to wait from shipments from California. However, upon beginning the installation process, it was revealed that 25% of the tiles had cracked edges, leaving me with the difficult task of cutting around the damaged pieces in order to complete the project.

When I reached out to Floor & Decor's customer service representative, Mel, to inquire about compensation for the defective tiles or a possible replacement, I was told that I would have had to stop the project completely, pack everything up, and have it replaced with a different type of tile. Given that the bathroom in question is a frequently used space in my household and that I had traveled quite a distance to obtain the product I did, this simply wasn't an acceptable solution.

Sadly, this experience isn't an isolated one. The process for returns or exchanges is fraught with difficulties and the customer service representatives, who often lack proper training, are frequently unable to answer even the most basic of questions. It's also frustrating to note that returns can only be taken if the product is in a full box - this policy inconvenienced me greatly when attempting to return samples for my closet, forcing me to order a full box of product when I only needed a small amount.

Overall, my experience with Floor & Decor has been quite disappointing, with a waste of both time and money and a feeling of having received subpar products. I urge any potential customers to take these factors into consideration before choosing to do business with this company.

Hello everyone,

I recently had a difficult experience with Floor & Decor and wanted to share my thoughts. Firstly, I want to say that there was a problem with the adhesive that was used on my new flooring. The quantity of adhesive applied was insufficient, which resulted in gaps and bubbles throughout the floor. When I contacted Floor & Decor about the issue, they did refund me for the unopened adhesive, which was appreciated. However, they did not refund me for a partially used box of planks despite the fact that I only used four pieces. This lack of consistency was frustrating and disappointing.

Additionally, I have had a difficult time contacting the company about this issue. Amanda, the customer service representative, was unable to provide me with any meaningful assistance. She would acknowledge my calls but would simply request that I call her back rather than providing me with relevant information. I even had to schedule a destructive testing with another IME authorized installer, which would not even show the quantity of adhesive used, simply to address the issue. The lack of consistent and effective communication between me, the customer, and the company was frustrating.

Moreover, the issue is still not resolved even after so much effort. I was promised that a manager would call me back, but it has already been a week since that promise was made, and I have received no callbacks. The fact that Floor & Decor has not shown any urgency or responsibility for this issue is disappointing.

In conclusion, while I appreciated the refund for the unopened adhesive, the inconsistent customer service and lack of resolution for the issue is concerning. I hope that these concerns are addressed and rectified in the future for the benefit of all customers.

I recently had a frustrating experience with Floor & Decor while purchasing vinyl plank for my home. Although I spent over $4600 and paid in full, they only had 66 boxes in stock and I had to wait for an additional 13 boxes to arrive. I opted to have the in-stock boxes shipped to my home as soon as possible, and received them within the next week.

However, things quickly went downhill from there. On June 18th, I received a call from the store stating that the remaining 13 boxes were available for pickup. When I went to the store on June 22nd to pick them up, I was told that my entire order had already been shipped out with the initial shipment. When I explained that I was missing 13 boxes and asked to see evidence, the Store Manager refused to show me the tapes he claimed proved that all 79 boxes had been shipped.

I found this situation to be both confusing and frustrating. If my entire order had been shipped, why was I told to come pick up the remaining boxes? When I asked the Store Manager why he didn't call me to explain what had happened, he could only say that he had just discovered the mistake. To make matters worse, he told me that the only way to get the missing boxes was to file a police report or file a claim with the transportation company Floor & Decor hired. Apparently, they don't claim responsibility for transport services they hire, even though my receipt clearly shows that I paid Floor & Decor $135 for shipping.

When the two shippers delivered the 66 boxes, I asked for proof of delivery or a bill of lading, but they told me that all the paperwork needed to be returned to their business. This left me with no evidence of delivery and no idea of the name of the company Floor & Decor hired for delivery. However, I do have pictures of only 66 boxes at my home, not the 79 that Floor & Decor claims were delivered.

To add insult to injury, the Store Manager showed a lack of concern and disrespect towards me throughout the entire ordeal. When I expressed my frustration and announced that I would never do business with Floor & Decor again, he simply shrugged and said, "That's fine!" I feel sorry for the employees who work for this Indianapolis store, as it seems to be a rudderless ship due to top-level mismanagement.

Overall, my experience with Floor & Decor left me extremely disappointed and dissatisfied. Their broken process and terrible customer service make it unlikely that I will ever do business with them again.

As someone who has spent over $10,000 at Floor and Decor for various remodeling projects over the years, I have unfortunately had some negative experiences with their Tukwila store. The staff seems to have a lack of knowledge when it comes to their inventory, causing confusion and frustration for customers like myself. On multiple occasions, I have ordered items online and confirmed they were in stock before driving to the store, only to find out they were not actually available.

One instance stands out in particular, when I ordered a butcher block countertop that was supposedly in stock at the Tukwila location. I called to confirm it was available before making the long drive, and they assured me it was ready for pick-up. Upon arriving at the store, however, I was told that the countertop had been damaged and thrown out by the overnight staff. Despite me calling and confirming before coming in, the store had not bothered to update their system or inform me of the issue. To make matters worse, when I requested the countertop be shipped instead to the Everett location instead (since it was out of stock in Tukwila), the order was never properly updated and I had to reach out to the other store to figure out why it had not arrived.

Another frustrating experience was when I ordered a large quantity of flooring that was listed as being available at the Tukwila store on their website. I waited several days to hear back on the status of my order, only to find out upon arrival that they had been looking for the boxes of flooring all week and couldn't find them. Despite the fact that they knew they didn't have the product in stock, no effort was made on their part to inform me or proactively get the flooring shipped from another store.

Having to drive through or around Seattle to get to the Tukwila location is already a hassle, but to have my time wasted repeatedly like this is incredibly frustrating. While I haven't had any major issues at the Everett store, I would still give caution to those considering Floor and Decor overall. Some of their products can't be found elsewhere, but be careful when it comes to their clearance items - it may be a sign of poor quality. One flooring option I purchased from the Tukwila store was advertised as durable enough for pets, but it dented easily and was quickly destroyed by my dogs.

Additionally, it's worth noting that Floor and Decor pays their employees hourly and seems to pay them less than they deserve. Their starting rate is even below the minimum wage in Seattle, which speaks volumes about their priorities. When it comes to taking care of customers, I would recommend shopping somewhere local that values quality materials and treating customers with respect.

My experience with Floor & Decor (flooranddecor.com) has been a complete nightmare. I purchased tile and installation in March 2021 and had the floor installed in May. After just two weeks, the tiles began cracking all over the floor; 13 in total. I contacted Floor & Decor, and they sent out the same contractor who had initially installed the floor to replace the cracked tiles. However, just two weeks later, the tiles were cracking again. Upon inspection by an independent contractor, it was determined that no mortar was used under the backerboard, and the backerboard installed was only 1/4 inch thick.

Floor & Decor offered to have the same contractor come back out and redo the floor, but I declined as I did not want the ones who installed it incorrectly to do it again. It took Floor & Decor two months to send the first pallet of 1/2" backerboard and 12 bags of mortar. When a new contractor was brought in to redo the floor, the tile that Floor & Decor sent was out of square, between 1/8" to 1/4", which made the grout lines start small then go big and so on. When I contacted Floor & Decor to resolve the issue and order new tile, they refused and sent an email to the contractor telling them to use the tiles anyway, despite being out of the manufacturers specs.

I have been left with a backerboard floor with only 13 tiles on it, and Floor & Decor refuses to issue a refund or help me fix the problem. I am disgusted by this whole experience, as it has been seven months, with two contractors, and three times moving all of our furniture and covering everything with plastic, not to mention the dust cleanup after the jobs were completed.

I will not do business with Floor & Decor again and have given them 24 hours to make the tile right. If not, my attorney will be filing for the maximum amount in small claims court, as I have paid Floor & Decor $8K and am left with no furniture in my kitchen or living room. This whole experience has been a complete waste of time, money, and effort.

The company refused to honor its AquaGuard Warranty. They required an independent inspector which is not a condition of the warranty. Their salesperson recommended a product that was not suitable for my application and then does not stand behind their product. My contractor, who does a lot of business with them said it was a terrible product and should not have been specified. Very poor customer service. With all the options to purchase flooring, don't do business with them. I am filing complaints with the Florida Attorney General and plan to file a small claims court lawsuit.

As soon as I walked into customer service, pick up doors. I was immediately greeted by Rick b, who look at me and said bye in pointed to the door. I then stated, are you serious? His response was buy 3 more times while point it at the door. I left the store but returned 5 minutes later to get his name Rick B. He said bye when i asked his name but i could see his name tag and i did not want to escalate the situation so i left for good without ever talking to anyone.

When I stumbled upon Floor & Decor's website, I was thrilled to see the range of products available for my home renovation project. In October 2020, I decided to purchase 50 boxes of their NuCore Luxury flooring, costing me $3,194. I had the flooring installed by professionals and was excited to see the outcome of the project. However, to my disappointment, by April, the flooring started to warp and break apart. The planks were cupping, and small and big pieces were falling off. The situation was dreadful as I had spent so much time and money on this project.

Trying to reach their customer service department was a tiresome task as my calls were never answered. My emails went unanswered, and it seemed like they had intentionally ignored me. Frustrated by their lack of response, I decided to contact the President, CEO, and Senior Level managers. It was then that I finally received a response.

When their inspector arrived, I was hopeful that my problem had finally been solved, but to my dismay, they denied any issue with their product. Frustrated, I could not believe that they refused to honor their warranty, which made me wonder how they were still in business. To my surprise, they continued to ignore my complaints even after multiple attempts of reaching out to them.

I cannot express how unhappy I am with the service provided by Floor & Decor. I regret making any purchases from them and would advise everyone to stay away from their stores. It is evident that their customer service is subpar, and they do not stand behind their product. In conclusion, Floor & Decor has been the worst company I have ever dealt with, and I would not recommend them to my worst enemy.

Floor and Decor, a flooring retailer located at flooranddecor.com, recently received a negative review from a customer who had a poor experience shopping at one of their stores. The reviewer claims that they were sold a faulty product called Nucord and that the staff at the store was uninformed about proper flooring installation practices.

According to the reviewer, the staff member they worked with, Michell, insulted their installation team, despite their 30 years of experience in the industry. The reviewer even claims that another employee at a different Floor and Decor location gave them contradictory information and advised them to seek a full refund.

The reviewer alleges that they have been dealing with Timothy and have provided him with all of the necessary information in the hopes of getting a resolution to their issue. They claim that Floor and Decor's customer care department has offered them a $500 refund, which they believe is insufficient considering the damage that has occurred due to the faulty product and poor installation advice from the staff.

The reviewer concludes by stating that they believe Floor and Decor misled them about the proper installation practices for Nucord and that the retailer prioritizes profits over customer satisfaction. They also claim that Floor and Decor has been unresponsive and unhelpful in addressing their concerns.

Overall, it appears that this customer had a frustrating and unsatisfactory experience with Floor and Decor. While it is unclear from this review whether their experience is representative of the retailer as a whole, it is certainly cause for concern for those considering doing business with the company.

When it comes to ordering from Floor & Decor, be prepared for a bit of a challenge. The website could use some updating to make the process smoother. The cost of $4000 for flooring is already steep, but paying an additional $880 for shipping is outrageous. To make matters worse, the product arrived dried out and brittle. Communicating with the "WEB DAMAGE" team was difficult as they seem to lack any sense of urgency or desire to provide prompt, courteous service.

After waiting three to four days for a response, I found myself on hold for an average of 38 minutes whenever I called or had to deal with customer service. One employee even promised to call me back, but never made good on that promise. It took a total of four days to finally decide to reshoot the damaged products. Such a delay caused frustrating setbacks in my other scheduled projects with sub contractors.

This being my first and last transaction with the company simply because of how terrible the overall experience was. Despite the quality of their products, I'm willing to pay more elsewhere to ensure that I receive proper after-sale service.

In the end, it all boils down to the leadership of the company. Poor leadership is reflected in every employee's negative attitude I've had to deal with from this company. It's a shame because they have such excellent products. It's imperative for their CEO to address these massive problems before it's too late. When you receive damaged products, and they are not even concerned about it, it can be quite frustrating.

As a customer, my experience with Floor & Decor was greatly disappointing. After making the long trek to the Nashua store, my wife and I were hoping to find the perfect tile for our home renovation project. However, although we were provided with some initial assistance by a designer, she quickly abandoned us to attend to another customer, leaving us to wander aimlessly through the store.

Unfortunately, the lack of attention and care towards our needs didn't end there. After eventually settling on a tile option, we searched high and low for someone to help us with our purchase. It wasn't until I sought out an employee in a completely different section of the store that we were able to gain any assistance at all. Even then, the employee was only able to inform us that the required amount of boxes were not available in the store, leaving us with the choice to drive to other locations or figure out a home delivery option - which wasn't easy to understand.

What added salt to the wound was the fact that two employees were sitting and chatting on boxes for the majority of the time we spent in the store, making no effort to help any customers in need. Even after two hours of wandering about and trying to get help, we were still left feeling lost and frustrated.

Instead of wasting any more time, we eventually gave up our search and left the store without any purchases. It was a shame because we had really hoped to support a local business and find what we needed. However, the experience we received was far from satisfactory, and we ended up finding better prices and customer service elsewhere - specifically at Lowe's.

Overall, Floor & Decor should greatly improve their customer service experience if they want to continue earning business from potential customers in the area. It's unfortunate that our experience was so unpleasant, and we hope that this review can help them better understand the importance of providing proper care and attention to those hoping to invest in their business.

I had a terrible experience with Floor & Decor's website (flooranddecor.com). I found it extremely difficult to access my account and had to reset my password several times, but they never sent me the link to do so. To make matters worse, they didn't even send me my paper statement on time. When I went to the store to pay, I was told that everything had to be done online, which was frustrating.

Unfortunately, my troubles didn't end there. I eventually incurred a late fee due to their website's issues, but when they cancelled the fee for being their mistake, they refused to cancel the new fee, claiming that I should have been able to pay online. It was infuriating to speak with their customer service assistant on the phone, who simply blamed the delay on the mail.

I think that if they want to have an efficient online payment system, they should have a simple login option for credit card payments and another for orders. Instead, the current system is incredibly confusing: one must follow at least six steps and then be redirected to another website to complete the payment.

Overall, I had an extremely disappointing experience with Floor & Decor's customer service and their unfriendly website. I would not recommend using their credit system, as it was an incredibly bad experience.

My recent experience with Floor & Decor has been nothing short of subpar, to say the least. From exorbitant pricing to poor customer service, my excursion has been nothing but disappointing. When trying to contact someone on the phone, I found myself waiting for what felt like eternity only to be met with an individual who appeared to be lax in their approach to assisting me. Even when asking about product availability, I found that the wait-time was far from reasonable.

To make matters worse, when I placed an order online, it seemed like it was taking forever to be processed. After two weeks, I decided to go to the physical store to have a look. To my shock and dismay, they didn't even seem to be aware that I had placed an order - and the check-in woman stated that it would take a staggering 45 minutes for them to arrange my order.

As I roamed around the store, the woman went to tirelessly search up my order. When she eventually got it, she miscounted the number of products and left me a full case short. It seemed that I was the one who had to point out the mistake before she could come to terms with it. When she went to the shelves for the second time, she again made a miscalculation of the partial case she had retrieved, leading to another cycle of the same. Despite my frustration, she even misquoted the number of goods ordered in the ledger, leaving me no choice but to seek help from another cashier who had to split the transaction into three, just to fix the problem.

My experience was extremely disappointing, and I could not overlook the unprofessional conduct, disorganization, and lack of courtesy. For potential customers, I would advise considering other options rather than wasting money, effort, and time on an unfulfilling experience.

I recently purchased 233 boxes of vinyl plank flooring from Floor & Decor's website (flooranddecor.com) for around 4500 square feet of coverage, costs me about $7,133 on August 24, 2021. Unfortunately, I had to return 25 boxes that I didn't use only a month later, on September 21, 2021. This was still within the 90-day returning policy, but to my surprise, the staff refused to honor the policy and refused to take back the 25 boxes I wanted to return. The store manager, Dan, and another lady staff member argued that the product was on sale at the time of purchase, and that the boxes were non-returnable, as was written on the item's sign. I couldn't find any such sign anywhere, and I even showed them a picture of the item description that I took when I had first purchased the boxes. It was very frustrating, especially since Cashier Ryan had told me during the purchase that I could return the product within 30 days (given that I was purchasing such a large amount).
To be fair, I did get a customer service number to call in case I had any issues with the flooring once I had received it, but I could never reach anyone when I called from the store.
I cannot recommend purchasing from Floor & Decor, especially at their Reynoldsburg, OH location, and especially not for large purchases. It's important to do your research and fully understand the company's return and refund policy before making a purchase. I, myself, will be looking elsewhere for the rest of the flooring I need for my basement tiles.

After reading numerous alarming reviews, I should have heeded the warning signs and steered clear of Floor & Decor. Unfortunately, my experience with them has been beyond disappointing. I purchased Luxury Vinyl Plank from their Everett, Washington location, and have been dealing with the aftermath for the past couple of months. To start with, we enlisted the help of an experienced installer, who almost immediately voiced his unease with the product. We both agreed that something wasn't quite right - the floor was unnervingly popping, creaking and cracking with each step, causing concern and frustration for all involved.

Despite our attempts to communicate our woes to Floor & Decor and elicit their assistance, we were met with negligible support. Their approach was to hire a carpet cleaner with no expertise in flooring to take pictures and review a floor he knew nothing about. They used his findings as validation to dismiss our concerns and entitlement to a replacement floor. Instead, they simply quoted an “installation error” as the reason for our issues, without offering any explanation on the matter. From our thorough research and evidence gathered, we strongly believe it is the product and their required underlayment that is causing the problem.

Ultimately, we are now out of pocket by $1800, plus the cost of installation, all for a faulty product and subpar customer service. I implore you to think twice about using Floor & Decor for your flooring needs. Their warranty is completely worthless, and they will continue to deny and disregard any evidence presented. Initially, the lure of good prices is enticing, but in the long run, it’s simply not worth it - opting for a more reputable, customer-focused company would be a wiser choice.

The recent experience I had with Floor and Decor was seriously disappointing. It appears to be one of those big corporations that scam their customers by overselling low-cost products and failing to fulfill the orders accurately. Their business model seems to revolve around Chinese products, and I wonder about the ownership of this company. You can see the lack of honesty and integrity in their attitude towards their customers, and it's incredibly risky to do business with them.

In my personal experience, I ordered some products from their website and have only to say that the whole process was a circus. As it turns out, Floor and Decor seems to be related to Home Depot, which could be a red flag for many potential clients. My order was shipped on the 21st of October, 2021, according to their confirmation email, but the carrier they used, RL Carriers, claimed that they had no information from Floor and Decor about the shipment.

Their customer service, if you do eventually manage to get through to them after waiting on hold for days, is utterly clueless. They seem to be trained to pass customers off or leave them in limbo with their problem unsolved. All these factors make it clear why this is a bottom-wrong outfit that shows no signs of striving to improve or deliver better customer service.

Honestly, it's quite disturbing how they are stinking up the market place and taking advantage of people's trust. It's crucial that we all support honest and reputable businesses that provide excellent service and prioritize their customers. Until Floor and Decor changes its despicable ways, I advise everyone to steer clear of this garbage dump masquerading as a legitimate business.

My recent experience with Floor & Decor has been absolutely frustrating and I am beyond disappointed. I recently purchased a tile saw from their website and they shipped it out the next day via FedEx. However, to my dismay, the shipment was lost by FedEx. After calling Floor & Decor to inquire about the whereabouts of my purchase, I spoke with a woman in their Everett "Command Center" who verified that the shipment was lost and promised to have another tile saw shipped out to me immediately via another carrier. She even promised to follow up with the tracking information the following day.

Unfortunately, that never happened. When I contacted Floor & Decor the next day, I was informed that nothing had been done. I spoke with the same woman who assured me that she could ship out another tile saw but would have to use FedEx again. She failed to issue an apology for not fulfilling her previous promise and failed to follow up with me as she claimed she would do.

As a result, I feel incredibly outraged and frustrated. I purchased the tile saw for a specific job on a cabin I am currently working on and it has now been two weeks since my initial purchase and I still have yet to receive what I paid for. I expressed my disappointment to the woman from the Command Center and asked for a refund, stating that I would be seeking out another vendor instead.

In conclusion, my experience with Floor & Decor has been an utter disappointment. The lack of follow-through and poor customer service has left me feeling more stressed than ever before. I would not recommend this vendor to anyone in the future.