Super Arbor
Reviews and Complaints

REPORTED TO FEDERAL TRADE COMMISSION AND BETTER BUSINESS BUREAU
We are one of many that they have stolen money from. They will take your money and they will not deliver your order. They fulfill small orders to get positive reviews. Then they scam customers making larger orders, do not fulfill and refuse to refund. Read the reviews on better business bureau. So many victims are owed thousands of dollars.
They are criminals and they will ultimately be held accountable by the federal government.
BUYER BEWARE…DO NOT BECOME A VICTIM

As with all the other complaints, I too failed to heed warning that this company wasn't legit!

They had us pay in full for order including shipping almost $4000.00. Then send an email stating they need another 532.00 in order to ship us our flooring.

When we questions this and cancel order, they do not allow us to cancel, give us the run around, we leave bad google review, then receive an extortion letter, stating that when we remove bad review, we will get our money back!

We refuse and contacted our credit card company with all the back and forth emails along with the threat! Still waiting to get our money back! Do not buy from them. We contacted bbb, government complaint department, yet these guys are still up and running dba arbor-home, super arbor so look for both and stay away

I had disputed an unauthorized transaction on my credit card after cancelling an order that was not fulfilled by the company but the dispute keeps getting reversed. I have communicated numerous times to the company with 0% resolution. My order was confirmed with an estimated arrival time which was 3-5 weeks from ordered date 6/28/2023 and I received communication from the company that the product is no longer available after 2 months after. I immediately requested to cancel my order and demanded a full refund. Last update I received from the company was on 8/23/2023 stating that they have forwarded the request and will hear back in 7-10 days. I received ZERO communication back - I followed up multiple times and still nothing.

We ordered this back in August 2023 and have communicated several times about delivery status which has changed 5 times. Our credit card was charged in September 2023 and have not received the item. I have reported you to the BBB and disputed the charge with our credit card company. I will make sure everyone knows you are a scam of a company. You can consider our order cancelled.

I order a 48” Vqnity and put in my information. They showed $50 for shipping. Three weeks later I received an updated invoice asking for an additional $797 for shipping. When I called the said to pay or cancel. My plumber already plumbed for this vanity. The BBB has rated them an F, hundred of claims against this company/ I can’t believe they are allowed to operate.

I ordered one box of vinyl flooring on Sep 19, 2023, and I haven’t received anything yet; every time I call to ask about my order, they put me on hold for a long time and then hang up,

Scam never deals with them again. I will try to take legal action against them to stop their fraud. My customers are so angry, and they will never give me a business again. This time, I will not let them go easy.

Scam super arbor is a scam

I ordered flooring from this company, and tried to cancel it a week later. Willing to pay the restocking fee. Three months later they still haven’t cancelled my order. I am still paying for a product I haven’t received and all I get is an email saying they will get back with me. Not one thing has been resolved. I have called multiple times, emailed multiple times, offered to do what it takes to cancel, and no one can help me. So now I am paying for an order I can’t cancel and they won’t send me product for. This is terrible customer service.

I ordered online 2 sets of Keter Rattan Cylinder 3-Piece Resin Planter Set on June 6th. This is the order # 8819185. I reached out to them by email on June 28th when I hadn’t received them. Super Arbor replied that they would be arriving in 3-5 weeks and surprise, surprise, nothing. After reading other complaints I understand that they processed payments before shipping the item ordered.

I ordered 3 cases from f peel and stick white flooring in July 24. I paid with my citi card

As of today I have not received it

Ive written several emails to get delivery

They say they gave no record , yet it was charged to my credit card. I called about a week ago and they told me it would be shipped on 8-13. I needed this flooring by august 1 and have just asked for a refund.

As of this date I have heard nothing!

These people are horrible business people .

I ordered these lights two years ago during the pandemic and gave it a year for them to be shipped to my home. After years time when I did not get them, I started calling and trying to either see if I could get the product or maybe get a refund on the money I already paid. here we are eight months later I still have no refund and several emails promising that I would get one. On 66 I was sent a last email saying that my return was processed and my refund would be given 17 to 21 days after that email. I still do not have my refund.

I purchased flooring in April, 2022. Was told it would ship in 3 - 4 weeks, I did not hear anything from them, so I contacted them and was told their vendor was out of stock and it would be another 6 weeks. It's now been 15 months. At first, they were quick to respond to the email inquiries, but that has now slowed down and it's taking 2 weeks or longer. I'm getting automated tracking emails that my order is not fulfilled. I know that! I was told they had 4 of my 7 boxes of flooring I wanted in November. I asked them to ship what they had and to cancel the rest of the order and refund the difference. It's mid June and I'm still waiting on the flooring and the money.

Do NOT purchase anything from this site/business!

If you want to receive flooring that is damaged, missing planks and horrible customer service then by all mean buy from them.

I placed an order LAST YEAR in November, I didn’t get my order until the next year after TWICE THE PRODUCT CAME DAMAGED. The first time UPS reported my order damaged in transit so I had to wait for a replacement that they gave me a run around for until finally resending. The second time I finally got the order while I was at home and I had to use my lunch to rush home and get the order. The order was broken panks, chipped and some of the planks was missing. I reported the issue and was told I would get a refund cause this is the second time this happened. They the request to send the order back so schedule a pick up. I have residency and work so I leave home at 5am and mostly don’t come home will really late. I tried to schedule a pick up and they kept giving me a window. So I left the order outside in my apartment hallway, unfortunately the pick up guy couldn’t get in because the apartment building is locked and they refused entry. So I asked can we set a time because I would have to give it directly but I can’t do a window they told me to leave it outside for pick up before I left in the morning . I did exactly as they ask and later I got a call from a pick up person saying they order wasn’t outside. Which I told them was a horrible idea to leave it outside for pickup and if I did I didn’t want to be responsible for any issues that could possibly happen.I waited for my refund and they told me because they didn’t get the damaged planks I was not getting a refund. So they stole $150 dollars.

I placed an order for some tile. At the exit (payment) page it indicated I would receive a confirmation email which never came. 4 days later I called to follow-up and they indicate a lead time which is at least an additional month away. Fortunately I was able to cancel my order and hope this is the end of it.

There is no way to track your order online or find out if/when it is coming. This seems like a site to avoid. If you chose to order from them, you should call within a few days to find out what your order status is.

VERY QUESTIONABLE BUSINESS PRACTICES- DO NOT BUY FROM THEM!

Please trust all the negative reviews you are reading here. I went against my better judgment and ordered some flooring from here. It was discontinued at my local stores so I took a chance. I ordered at the end of Dec 2022. It was promised within a few weeks, I made several calls. Each time I was told there were delays at the warehouse and dates kept being pushed back. Then 4 days prior to the newly promised ETA, on April 4th (four months after I ordered, delaying my project), I got an email asking for more money in order to ship it. When I called to complain, I was told that I needed to either pay it or they would cancel my order, but will not guarantee that they are refunding me any money. When you call, you get the same person each time- super suspicious. There appears to be one woman who answers phones, she transfers to another department and it’s the same guy each time. He refused to let me speak to a manager and told me it’s in the terms and conditions that if you buy discontinued items, they need to “review any requests for cancellation“ and no refund is guaranteed. I assume I’ve been scammed, so I posted some reviews to warn others and got an unprompted call from the same suspicious man telling me they would only refund my money if I took down then negative reviews. I did so with the promise that I’d get my money refunded. The same woman called twice after in April and May asking about my order and if I wanted it fulfilled. I have asked her to stop calling and refund me. She always say she’ll “forward my request.” It is now June, no refund. They stole $300 from me. If this is a legitimate business, the business model is severely lacking, but it appears to be two people from my many interactions. Please, please do yourself a favor and shop elsewhere. I ended up with different floors from the big box store but at least they didn’t steal my money and harass me, and I actually got the floors to finish my project.

In December 2021, I ordered over $1800 of floor tile from Super Arbor. They said it would take between 3 and 10 weeks to be delivered. After 10 months of waiting, and at the suggestion of Super Arbor Customer Service, I canceled my order in October 2022. They said the refund would take 3-5 days. I have sent several emails and called the company and now, in May 2023, I am still waiting for my refund for the undelivered product. This should have been a simple matter to resolve. My order number is #6659 and I would appreciate any help!

I have been having a very hard time getting my refund and getting in touch with them. It is impossible to get them on the phone, they sometimes respond to e-mail. Please help me get my money back as they do not have the product.. I appreciate any help you can give me. Barbara Bolden
Below is a copy of our e-mail communication.
Re: Order #9614
Mon, May 15, 2023 9:13 pm
ipt ([protected]@aol.com)
To:[protected]@superarbor.io Details
I have allowed the 7 to 10 days for my check to arrive. Please check the progress and notify me of the arrival date. Thank you
Barbara Bolden
Shipping address:
Barbara Bolden
1411 Lottie St
Spring Lake, NC 28390
My mailing address is:
Barbara Bolden
5112 Bridgewood Dr
Durham, NC 27713 — Original Message — From: Super Arbor
To: ipt
Sent: Mon, May 1, 2023 5:02 pm
Subject: Order #9614
Hi Barbara,
We will forward your cancellation request to the team.
Please allow them 7-10 business days to review and process this request.
In the meantime, please let us know if you have any questions or concerns.
Thanks,
Super Arbor Team I have heard nothing since that message — Original Message — From: Super Arbor
To: ipt
Sent: Tue, Apr 4, 2023 1:44 pm
Subject: Order #9614
Hi Barbara,
Unfortunately, has been delayed.
Below are the alternatives for your review and approval.
Pergo Portfolio + WetProtect Dove White Oak 10-mm T x 6-in W x 48-in L Waterproof Wood Plank Laminate Flooring (20.15-sq ft)
Style Selections Calabash Oak 7-mm T x 8-in W x 48-in L Wood Plank Laminate Flooring (23.91-sq ft)
Please let us know if you have any questions.
Thanks,
Super Arbor Team
On Tue, Apr 04, 2023, at 02:12 AM, Barbara F Bolden ([protected]@aol.com) wrote:
when is the expected delivery date and why was the extra paid shipping cost of $107 not showed?
On Tue, Apr 04, 2023, at 02:07 AM, Barbara Bolden wrote:
My order should have shipped by now — Order: #9614
Fulfillment: #9614.0
Item names: Style Selections Seaside Chestnut 6.14-in W x 47.24-in L Embossed Wood Plank Laminate Flooring - Case
Tracking number: /
Order placed: 3/23/2022, 11:35:45 PM
Shipping address: 1411 Lottie Street, Spring Lake, NC, 28390
On Mon, Apr 03, 2023, at 09:45 PM, Super Arbor wrote:
Hi Barbara,
Unfortunately, has been delayed.
Below are the alternatives for your review and approval.
Pergo Portfolio + WetProtect Dove White Oak 10-mm T x 6-in W x 48-in L Waterproof Wood Plank Laminate Flooring (20.15-sq ft)
Style Selections Calabash Oak 7-mm T x 8-in W x 48-in L Wood Plank Laminate Flooring (23.91-sq ft)
Please let us know if you have any questions.
Thanks,
Super Arbor Team
On Sat, Apr 01, 2023, at 11:07 PM, Barbara F Bolden ([protected]@aol.com) wrote:
(order #9614) I was told it was in and ask for more money for shipping I paid $107 more. Why is it taking so long to ship. Super Arbor ORDER #124171 Thank you for your purchase! View your order or Visit our store Order summary Freight Shipping Fee for order# 9614 × 1 $100.00 Subtotal $100.00 Shipping $0.00 Taxes $7.00 Total $107.00
On Sat, Apr 01, 2023, at 10:57 PM, Barbara Bolden wrote:
Other — Order: #9614
Fulfillment: #9614.0
Item names: Style Selections Seaside Chestnut 6.14-in W x 47.24-in L Embossed Wood Plank Laminate Flooring - Case
Tracking number: /
Order placed: 3/23/2022, 11:35:45 PM
Shipping address: 1411 Lottie Street, Spring Lake, NC, 28390
On Sat, Apr 01, 2023, at 10:54 PM, Barbara Bolden wrote:
My order should have shipped by now — Order: #9614
Fulfillment: #9614.0
Item names: Style Selections Seaside Chestnut 6.14-in W x 47.24-in L Embossed Wood Plank Laminate Flooring - Case
Tracking number: /
Order placed: 3/23/2022, 11:35:45 PM
Shipping address: 1411 Lottie Street, Spring Lake, NC, 28390
On Sat, Mar 18, 2023, at 12:52 AM, Super Arbor wrote:
Hi Barbara,
We detected that you are asking about your order status. Is this tracking information helpful?
#9614
797.37
Style Selections Seaside Chestnut 6.14-in W x 47.24-in L Embossed Wood Plank Laminate Flooring
35.90 x18
Track your order
This is an automated message. If it does not answer your question, just reply to this message and we will get back to you as soon as possible.
On Sat, Mar 18, 2023, at 12:52 AM, ipt wrote:
9614
when will get my order?
On Sat, Feb 11, 2023, at 02:07 PM, Super Arbor wrote:
Hi Barbara,
We're reaching out to inform you that we received a notice from our vendor recently that all Style Selections Seaside Chestnut orders will be running late till late March. As an alternative, the management has offered a replacement that could ship out immediately.
Below are the alternatives for your review and approval.
Pergo Portfolio + WetProtect Dove White Oak 10-mm T x 6-in W x 48-in L Waterproof Wood Plank Laminate Flooring (20.15-sq ft)
Style Selections Calabash Oak 7-mm T x 8-in W x 48-in L Wood Plank Laminate Flooring (23.91-sq ft)
Please let us know at your earliest convenience.
Thanks,
Super Arbor Team
On Wed, Feb 08, 2023, at 07:47 AM, Super Arbor wrote:
Hi Barbara,
This is an automated message to let you know that we've received your message. You will hear back from one of our customer agents in the next 3-5 Business days.
Thank you for your patience!
On Wed, Feb 08, 2023, at 07:47 AM, Barbara Bolden wrote:
You received a new message from your online store's contact form.
Country Code: US
Name: Barbara Bolden
Email: [protected]@aol.com
Body: the extra shipping was not listed in the return e-mail order#124171 seaside chestnut flooring. Why, was it not necessary?
On Wed, Feb 08, 2023, at 07:40 AM, Super Arbor wrote:
Hi Barbara,
We detected that you are asking about your order status. Is this tracking information helpful?
#9614
797.37
Style Selections Seaside Chestnut 6.14-in W x 47.24-in L Embossed Wood Plank Laminate Flooring
35.90 x18
Track your order
This is an automated message. If it does not answer your question, just reply to this message and we will get back to you as soon as possible.
On Wed, Feb 08, 2023, at 07:40 AM, Barbara Bolden wrote:
You received a new message from your online store's contact form.
Country Code: US
Name: Barbara Bolden
Email: [protected]@aol.com
Body: want to know when my order, that I was told was in will be shipped. order #9614, I even paid extra shipping order #124171. Ph: [protected]
On Wed, Feb 01, 2023, at 09:17 PM, ipt wrote:
I was previously told that my flooring is in and there was an additional shipping cost, which I paid. I was then told that I would get an e-mail telling me when it ships. I am still waiting. ALL I WANT IS MY SEASIDE CHESTNUT FLOORING!
receipt for additional shipping
Your order is confirmed
You’ll receive a confirmation email with your order number shortly.
Customer information
Contact information
[protected]@aol.com
Payment method
Mastercard ending with 6378 - $107.00
Billing address
Barbara Bolden
1411 LOTTIE ST
Spring Lake NC 28390
United States
‎9106248351home9104364597
Super ArborThank you for your purchase!
Confirmation #LRDNJIQK8Thank you Barbara!
Your order is confirmed
You’ll receive a confirmation email with your order number shortly.
Customer information
Contact information
[protected]@aol.com
Payment method
Mastercard ending with 6378 - $107.00
Billing address
Barbara Bolden
1411 LOTTIE ST
Spring Lake NC 28390
United States
‎9106248351home9104364597
On Thu, Jan 26, 2023, at 04:14 PM, Super Arbor wrote:
Hi Barbara,
I'm reaching out to let you know that we're experiencing a higher-than-usual demand for flooring, and unfortunately, your order has been impacted by the delay.
We can only ask for your understanding, and we are doing everything possible to get your much-needed order to you as soon as possible. The updated ETA is Feb 16-21.
Please advise us on how you would like us to proceed with the order. Once again, we apologize for the inconvenience that this has caused.
Thanks,
Super Arbor Team
(...)

We placed an order in November of 2022. Here it is May of 2023. The delivery date would need to be pushed back multiple times as they tried to locate the product they said. Finally, in January, they said they located product and it would be here mid April. At that time, they took the payment out of my account. Now, they say, I was not billed so the order can just be cancelled. Wrong...I was billed, the amount shows going to them and it looks like I will need legal counsel to get my money back. Which, will cost more money to obtain council. Long story short, worst experience ever! I feel like this was fraud from the start. that went unnoticed, by their kind emails, that made it sound like they were working on locating our product desired.

Order placed may 29, 2022 for flooring products. Order #11087. Product never delivered. Payment charged immediately. Emailed back and forth 3+ dozen times and always get same automated response refund team is working on refund. Disputed the charge on my credit card. Super Arbor responded cancellation of membership not completed in timely manner. This order was not for any sort of membership. Do not trust what they say or post on their website about not being charged until order is fulfilled.

SCAM - DO NOT BUY FROM THEM!

Please trust all the negative reviews you are reading here. I went against my better judgment and ordered some flooring from here. It was discontinued at my local stores so I took a chance. It was promised within a few weeks, at this point it’s been four months and still no floors. Today I got an email asking for more money in order to ship it. When I called to complain, I was told that I needed to either pay it or they would cancel my order, but will not guarantee that they are refunding me any money. When you call, you get the same person each time - super suspicious and shows this is not a legit company. The man told me it’s in the terms and conditions that if you buy discontinued items, they need to “review any requests for cancellation“ and no refund is guaranteed. I’ve been going back-and-forth with this company for months, and today I realized I was just scammed out of $350. Please, please do yourself a favor and shop elsewhere.

On August 1, 2021 an order was placed online at the superarbor.io website for a Delta Linden Venetian Bronze Shower Bar System in the amount of $1293.05. We received email confirmation of the purchase the same day that the order was placed. Since then I have made multiple attempts to discover order status by email and eventually by telephone. The response was always to allow another two weeks for fulfillment. On August 10, 2022 after more than a year had gone by I contacted Super Arbor again by email and instructed them to cancel the order and to process a refund. Their response received the next day was that they would forward my request to their team, and to please allow them 3-5 business days to review and process this request. Time has gone by since then during which I have made several phone calls checking on status of the refund, and in my last phone call on October 3, 2022 I mentioned legal proceedings if a resolution wasn't forthcoming immediately. Their response was that my request would be elevated in their refund processing department and I can expect an email confirming success by the end of the week (October 7, 2022) and a refund processed through our original purchasing arrangement by early the following week. At some point later in October 2022 my online customer account with superarbor.io was no longer accessible, which also deleted evidence of the order. I have a screen grab of that page. I have filed a consumer complaint with the Better Business Bureau on 10/22/2022 and have been in contact with the State of California, Department of Justice, Office of the Attorney General on 12/3/2022. My emails go unanswered, dialing in to the customer service telephone answering queue will entertain you with awful elevator music for about seven minutes then prompt you to leave your name and number as a voice mail and then disconnect. This all occurred during COVID lock-downs and various extended interruptions to supply chains which is why I have displayed exceptional patience waiting for things to process.