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I have been trying to get child support since my daughter was a year old, I have a court order and child support enforcement has located him and has done nothing to enforce the order so I have had no choice but to apply for foodstamps and medicaid for my daughter and even that is a hassel. I receive notices that I can not get benefits for her until I speak to someone at their call center to conduct an interview! This is an ongoing cycle, every 6 months for the past yr and a half I go through this. You call the call center and can not reach a person. I have found that if I go to work late and sit home and start calling the call center around 758am you have a slight possibility to get put on hold to speak to a live person but once you are on hold most times a live person will just pick up and hang up on you. Finally I gave up on this, now if you do a search on the departments web site you can normally find lists of email address or telephone numbers through out the state to people in other departments and I have found that the only way to get to speak to a live person or continue with the run around is that you will actually have to send email complaints to all of the email address you can find or call every number no matter what county it is in and speak to whoever answers or leave messages. They get mad and dont want to be bothered but they in my experience always get ahold of a supervisor and the supervisor directly will contact you to resolve your issues within 24 hours and just today I found that if you look for the number to their client relations in your county they too will get you in contact with a supervisor. All of this is so ridiculous, I just dont understand why they can not just fix the issues and make it possible to speak to someone. They either need to put competent people who are capable of assisting others in their local offices instead of just having people there who barely speak english to point you to a phone or a computer or they need to fix the issues with the call center. When I call I would not mind waiting on hold for an hour evern 2 hours but I do mind that I can call all day, every day for weeks and not once get a live person. The system here in Florida is seriously flawed, especially for those of us who need the system rather than those who abuse ir.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I completely agree. Every six months you have to re-certify. I was out of work due to having a baby, well I went back to work, mind you I only make about $400.00 per month and am a full time college student, they denied me benefits, they said they did not receive my info, this will my third time faxing the info with confirmations. Also I was 8 months pregnant, they cut my medicaid, I couldn't go to the doctor, I had preeclampsia and could have had the baby at any time... it took a week of me calling from 8am until they closed, all different numbers, getting hung up on, getting told I need to call someone else etc for one very helpful person to actually take the time to look my name up and notice that there was a glitch in this system! That is their job, I was furious. Dont get me wrong I am grateful for the assistance but when you do everything that you are supposed to do and they continually mess things up and you and your family suffers because of that its upsetting.
ive been trying to get food stamps since i was pregnant. my son will be 7 months in 2 days. ive have filled out and sent in the forns several times only to get the same answer back, DENIED- We did not receive proof of income. REALLY?! i make a little less than 400 dollars a month, i live in an apartment with my unemployed husband and we are literally starving to death. i dont know how people who drive Mercedes can be approved for foodstamps, yet people like my family are allowed to suffer.
I have called and called and have not once spoken to a live person. I am so angry about this. Has anyone had any luck? I need to fax my proof of income and have an interview but I can't get a hold of anyone. I feel like they do this on purpose.
I agree there is no way to get through to the customer call center, it is horrible. I have been trying day after day and all I receive is a message saying all representatives are busy call back later.
i agree i have been trying to call for a week long and i still have not spoken to any one every time i call customer call center they say all representatives are busy please try your call later and i have spoken to a live person a few time but in the past week i tried calling the same number but no answer and when i left a voice mail my call has yet to be returned.
It is like being in a movie: I received the notice that I must interview by calling a specific number. I left countless numbers (where the voicemail message promises that they will return your call "by the end of the next business day" HA! Apparently the entire summer counts as a "holiday"!) Then I get a notice that I had missed my appointment! Is the only way to get this by going into their offices? That is not possible for me. I work full-time, during the same times as their office hours. I am so frustrated!
If you are in Palm Beach County Florida I have a great phone number for you! Michelle Bergen's direct phone line! She supposedly heads up all DCF departments here and was super helpful...lol [protected] She is a human and since it's her direct office phone number she usually answers but will call you back!
Florida DCF is the WORST! My family of five have been trying to get help for over a year now! Every time I call the number they provide, when it goes to ‘speak to a representative’, they hang up. It’s truly ridiculous! I pray you get the help that you need…good luck.