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Legal Notice
Date 27 jan, 2019
To
Subject: Legal notice for claim compensation
Dear sir / madam
1. I purchase two return tickets for myself and for my wife from Sialkot to Dubai, Dubai to Jeddah for the date 03/01/19 and return on 16/1/19 Jeddah to Dubai, Dubai to Sialkot at final destination..
2. Booking ref number WLHXDZ .
3. Airline ticket number [protected] fahad Sarfraz /MR
And [protected] Asifa Fahad /Mrs.
4. Fly Dubai from very start of travel mis managed flight operations and our first departure was two hour late from Sialkot to Dubai..
5. When we reached Dubai then further flight Dubai to Jeddah was not available on scheduled time. We ask from flydubai information counter regarding our flight actual time then they told us the flight is delayed and require more 12 hours for next flight.
6. When flydubai airline officials informed about 12 hours flight delay then we demanded hotel but flydubai airline official refused to accommodate any staying hotel, food and give instruction to wait in sitting area. After long hours wait my sugar level went down because I am diabetic patient. In this situation, I must immediate need of food but I was out of UAE dirham. So, I exchanged my Pakistani currency from currency exchange and bought food two times for myself and for my wife as well as she was also hungry.
7. After a long wait plane came 12 hours late and we departure for Jeddah. When we reached at Jeddah airport then our hotel agent was not there due to un-certain late of flight and we arranged taxi from own cash payment and after a hectic long journey we reached at hotel.
8. On end of our religious activities of Umrah the flight was scheduled from Jeddah to Dubai, Dubai to Sialkot on date 16/1/19 ..on the time of departure from Dubai to Sialkot, we came to know the flight final designation is Faisalabad instead of Sialkot. We asked airhostess our ticket is schedule for Dubai to Sialkot airport then why airplane switch to Faisalabad then the airhostess told the flight not goes to Sialkot and we drop all passengers at Faisalabad airport. when we reached at Faisalabad airport I requested Fly Dubai staff to provide shuttle or taxi so we can reach to our final destination Sialkot but they refuse to provide any facility.
9. In this circumstance I feel extremely bad experience from Fly Dubai airline travel and bear extra financial cost, difficulties, empty stomach hunger, a killing wait & mis management of all operations so I claim for compensation Two lac rupees (200000 /PERSON) each for redress myself and my wife in 15 days. The notice is courier to you in light of Consumer protection act 2005 sec 28 part 2. If your organization not fulfill our remedy claim then we have right to sue in consumer court for fulfillment of claim after 15 days.
Regards
Fahad Sarfraz
Cnic : [protected]
[protected]
[protected]
