Ford
Reviews and Complaints

we own a 2018 f150 pickup and we received a recall notice for the latch on the tailgate may be defective.we live in a very rural area in eastern Va and any dealerships are 2 hours dive one way for us.

yesterday 21june i had an appointment at bill tally ford in mechanicsville va so i made the 2 hour 90 mile drive only to be told that i do need to replace the part and that they would order it as it was not stocked .i will have to return for its installation.this is a 4 hour 180 mile trip with gas at $5 per gallon now i have to make same trip again.

we feel that some monetary compensation for fuel for this second trip which should not be necessary should be made by ford

sincerely

tim griffin

326 lancelot dr

reedville va 22539

[protected]

[protected]@gmail.com

Hello, in Jan 2019 I purchased a vehicle with Smart AutoMy loan should be up in Feb of 2023, I have receipts and made payments of 189 twice a month, which at the end of the term would be 19,656. For the first 2 years they added an insurance plan to my account without my knowledge, the finance company is telling me I should be making payment until JUNE of 2023, incurring another $2268 at that point. This vehicle has had issues from the start, I took it to ford to get ALL the recall's it had fixed, had to take it back in multiple times for the drive train and transmission/engine and they would ignore most of my issues regarding engine/transmission, the vehicle has not been drivable for the past two years. Before I purchased this vehicle FORD bought back all these vehicles because they were to defective, I was unable to be considered for that due to the vehicle being used. I have been put through so much with this car and believe I should receive assistance, as I was overcharged by $6,000, given a defective vehicle and lack of customer service provided by the company. I am considering bankruptcy as I have had to purchase another vehicle to be able to commute to work and to be able to take care of my necessities. I hope you could point me in the right direction or offer any type of assistance. I'm not asking for my full loan or even a pay off, just a reasonable trade in on a vehicle this company itself knew was bad.

Thank you, Gabriella.

The vin number for this vehicle is 1FAHP3N23CL193649

Respected sir,

I found this email of joining in ford motor for pre employment Hourly production team member i have fullfil all the forms but still i didn't get any further email from ford HR please guide me about further process of Visa process and joining date

I have an F-150 King Ranch $65,000 truck. I have been buying Ford trucks since 1979. I have never had much of an issue and that is why I keep going back. Mine is Ford certified for 100,000 miles. I also purchased a 100,000 mile warranty for all electronics. My issue is with the PVD chrome wheels. After reading so many reviews and seeing Ford not wanting to do anything about the issue I may never buy another Ford. I think it is sad that you spend so much money on a vehicle and Ford does not seem to care. I am a little fanatic about my vehicles as I keep them clean and detailed all the time and garage kept. Every time I clean my truck and look at the wheels I simply get disgusted. Sad that Ford does not care at all.

On April 22 2022 I went to Ford for inspection on a possible recall. The recall was for the driveshaft on my 2021 F-150. The service rep said my driveshaft was damaged and my truck was “undrivable”. The rep said the driveshaft would be in May 5. It didn’t come in. Since that day I have been given dates of May13, May 30 and now June 16. It is closing in on 2 months and I still don’t have my truck.

I have requested your fraud department to do an investigation and to remove this illegal account from my credit report. What happened next astonish me but not as much as the things that happen as time went on.

I requested your fraud department to do an investigation. They had sent me a letter dated February 10, 2022 and that letter stated that they needed documents in order to conduct a investigation. By the time I was able to gather all the documents, Ford motor credit sent another letter dated February 18 within the same month seven days apart. This letter stated that we have thoroughly went through all the documents that you were provided to us and have determined that the account is valid.

The problem with this issue, I didn’t send any documents. I was still waiting to ascertain information from the banks and the police department before I could send the packet over to Ford motor credit fraud department.

So it appears that the representative working this claim Didn’t do any work at all, instead she lied about documents that she had not received or ascertained since the person she supposed to ascertain them from is me.

So seeing that I wasn’t even in possession of all the documents yet clearly shows in a tent not to work and miss lead a consumer into believing that work is being performed on your behalf.

The second thing in astonish me is this individual person who’s been working on this file I believe her name is Kathy, took it upon herself to call another bank who another fraudulent vehicle was purchased through, and use my information to have a conversation with their fraud department without my knowledge or consent.

US Bank has stated that this has happened and will provide me documentation I am waiting for that documentation as of now. This is a gross violation by your company. Any ability to miss use a consumer makes me wonder how many people thought that they were actually getting their claims process to find out that they were not.

They say I have a Campaign 19n01, where they are coving under warranty when they see fit to repair, been waiting for a month now, won't give rental even if the bulletin says it ok. They don't follow up on phone calls as they promise. Part on back order. who Knows when I can drive my truck again? talk to dealer, and to ford customer service both wants to point fingers at each other. Nobody cares, When I do have to drive my truck if I get it an accident because it won't shift out of first gear., turning out on to aa busy road and can only get up to 10 miles an hour It does not do an old man heart very well when you hear tires squealing behind you.

Contacted the Ford dealership 'Joe Rizza' based on advertisements they showed for a new Bronco. Understandably they are a hot item so I called to verify it was in stock as I live 2.5 hours away. I was willing to put a deposit on it immediately upon attempting to contact the dealer there was no answer. After I tried via online chat the response was they would need a sales rep to get back with me. When the rep reached out via text they verified it was indeed in stock & pushed for me to come in. I agreed but wished to first place a deposit so as to ensure it would be there upon my arrival. What I found was pure bait and switch as they were asking $20,000 over the stated price they display online via cars dot com, their own website, and what is reflected on the window sticker from their site.

To whom it may concern,

I am a past employee of this Performance auto group/Bergen auto enterprise and I left from my job when I found some unethical activities

There are now others leaving as well

This company has many brands of which all are involved

The 4 largest breaches and betrayal of consumer trust and transparency are as follows

1- When a lease return gets returned to dealership by customer there is a customer price for payoff and a market price

the customer price is always cheaper

At the Randolph Ford Lincoln dealership and East Hanover Ford store the owner Kevin DiPiano and General Manager Doug Raleigh will make all fake paperwork

for ex: buyers orders/odometer statements/contracts and tax forms like customer is buying lease return and they will forge customer signature on all paperwork and send to Ford so they buy the lease return for less than the contract allows.

The few times they get caught they pay customers hush money to go away

this happens on hundreds of cars through the years maybe thousands

from what I understand he does this in all ten brands he owns

2-The owner is the used car manager for the auto group and he will price all cars online advertised with certification included but requires employees to upsell certification for thousands more which if the customer does not question most of the time but if they do then he will give it to them at the advertised price.

They also charge window etch fees which are printed on their initial purchase order on most as well as well as no price structure. All stores employees charge what they can get a way with on aftersale products. They have no caps on product which promotes disparity based on credit or ethnicity.

3-When customers finance their car through the dealership every customer pays a different rate mark up which is discriminatory and does not adhere to the Consumer Financial Protection Bureau’s policies.

4-Lease buyouts are marked up for various amounts when customers purchase their own lease vehicles. The residuals are printed on their contracts and determined on the day the vehicle is leased. The auto group has been adding varying profits to the payoff against my numerous attempts to address the issue with the dealer principal.

I would like to stay anonymous so he does not retaliate as I work in this field

I will also be sending to other agencies as well

Thank you

2017 F150 ecoboost. I am the first and only owner of this truck which has had way too many problems. For approx. 2 years I've had a shudder / vibration that's particularly prevalent in the 45-50 mph range and then I began to get an awful noise when starting (which I recorded). Though noise was not always present when starting it was not infrequent. When this first manifested the truck had approx. 40k miles. Consistently since the first visit for these specific issues (summer/fall 2021) it seems that obfuscation has been the service pattern at the Ford dealership where I purchased the truck. After repeated visits / appointments when they claimed that they weren't able to duplicate the symptoms or trust the recordings that I had made, dealership finally witnessed the symptoms in my presence in early October 2021, post Cam phasor recall. In the meantime there were software changes and a solenoid and valve cover were replaced at another Ford dealership. I've gone days without this truck, even having to take time away from work. To reiterate, though Cam phasor noise was concretely witnessed / diagnosed in Oct. 2021 Cam phasor work was not completed until late March 2022.

Still, I have the shudder / vibration. The truck has had two different sets of wheels on it with no change in symptoms, (wheels are OEM). On 20 April 2022 truck was again road tested with vibration analyzer, inconclusive though "road forcing tires" was mentioned / suggested. Since then I had complete set of new tires balanced and installed. On 1 June 2022 I truck was road tested with me present, service person / manager? recognized and acknowledged shudder / vibration but at present cannot offer more than advise Road Forcing tires / wheels. The truck is scheduled to have the wheels / tires Road Force tested / balanced and I hope that this brings about a resolution, but I'm entirely doubtful given the two different sets of wheels and three sets of tires (including new) on it with no change in symptoms.

Though the Ford dealer recognizes that there is an issue they're telling me that once the warranty issue runs out in mid June 2022, they will not cover resolution of further drive train issues.

Date: [protected]

Highly disappointed in the service today on my 2015 Ford Fusion .I scheduled and appointment for 8 this morning for a recall on my door latches. I was not told how long this would take. Also I thought when you made an appointment you would be taken care of shortly after you had my vehicle. It is not expectable to have someone drop the car off and someone pick them up and turn around only to find out that my vehicle was not taken in the shop until after lunch. We I called I was told that scheduling appointment only gave the service department a time to get with the person about the vehicle not an actual appointment. The service manager told me that this usually takes 8 hours to fix my door latches. Which is what you are charging Ford to fix the problem based off what it says in the computer system. That in itself is fraud because the vehicle have been back there 3 hours and they are on the last door and should be thru in 30 minutes per service department. I have had two people tried up all day because of this screwed up outfit. I think that I should be compensated because of the lack of professionalism at this dealership.. It is not good when the person that is waiting on a vehicle hears your service department talking to a salesman about someone crying and wining about their vehicle not being ready and laughing about it. It was a good thing that it was not me they were laughing about. Please reach out to me and we can discuss this in great lengths. I am highly pissed about the whole process.

Carol B. Bond

My 2017 Ford Escape that I have had for less than 2 years paint is chipping and bubbling around the front window shield. This shouldn’t be happening to this vehicle and from reading several other forums this is an on going problem that does needs to fix.

I, Dr Faisal Ahmed writing this email regarding my struggle with Ford company. Past 8 months we have been suffering from severe financial and emotional stress caused by gross negligence and complete disregard of customer satisfaction. I and wife are self employed in state of California. Bought Ford Expedition max car in December 2017. We have 5 years 100000 miles power train warranty on this car. At 64000 miles, car started to have transmission issues. We too it to dealership in Nov 2021. Dealership kept the car for diagnostics and repairs for three weeks. Upon return , car hardly worked for three days and started having same problems. In fact there were several occasions, it really jeopardized safety of driver on highway by suddenly getting stuck in mid gears and shifting to lower gear on speed limit. We informed Ford about dangers we were facing on the road. Returned car back to dealership in December 2021. Dealership kept car till beginning ofFebruary 2022. It is to be noted that Ford refused to provide rental beyond 10 days during repairs. Upon return car didn’t last a day in fact got worst. Now shifting gears and getting stuck in middle of highway. It was deemed inoperable so took this car back to dealership in March 2022. It is at dealership till this date. We contacted Ford cooperative customer service in March and they assigned us a service agent. Service agent didn’t contact dealership for first two weeks, then told us what we already knew from dealership that car has transmission which is in under warranty. I made several calls to both dealership and customer service. To add to our misery, customer service agent was sending us past updates copied each week. We are told that there is no remedy other than to wait for final repairs. I have serious doubts that this car would ever be repaired fully if not been done in 7 months.

I bought my first vehicle from Jimmy Michel Ford (Aurora, MO) more than 50 years ago, and have purchased multiple vehicles since that time. In 2017 my wife bought a new F150, which we are 100% satisfied with, but that '10 yr extended warranty' which the 'Jimmy Michel paper processor' so enthusiastically encouraged her to add on, is a completely different matter.

That $1948 'extended warranty' which was supposed to 'protect her from unexpected mechanical problems' (and also provide her with 24 / 7 roadside assistance) beyond the Ford 5 year coverage is in fact nothing like what the 'paper processor' led us to believe, and we dispute any suggestion that there was a 'misunderstanding' at the time of purchase. When the gas tank began to leak we went to Jimmy Michel for repairs and found the following.

The so-called ‘24/7 roadside assistance’ is not at all an extension of the Ford roadside assistance warranty, and is in fact applicable only as related to what the insurer deems after the fact to be covered repairs. Sure, dial that 1-800 number and they will call a tow truck, but she would have had to pay the bill …. and Jimmy Michel only acknowledged this after direct and repeated inquiries from myself, as I noticed the vagueness of their response. Think for a moment what could have happened to my wife if this experience had taken place far from home and in the dark of the night: Figure 1.

This Real World experience cost us $610 (beyond the $1948 extended warranty price), and my two cents is that the enthusiasm with which the ‘extended warranty’ was pushed, is related to who got a share of that $1948 premium, with no thought what-so-ever given to the trusting but naive customer. If there was even an example of Caveat Emptor (Let The Buyer Beware), this is it: Figure 2.

Hi I am making a complain about my Ford focus 2016 SE my mileage on it is 98,621 I believe and I am having transmission problems with the clutch ran the Vin for recalls on my vehicle and nothing came up yet I’m having the same problem as other other customers that have had the same year make and model of my same car and the only check engine light code that comes up is the transmission code I’ve had this vehicle for about a year been on time with Services and now I am having issues with the transmission as of recently. Without this vehicle ever be a tremendous setback in caring for my children I’m still making payments on the vehicle and it’s my only means of transportation.

In the 4th quarter of 2021 I ordered a new vehicle from Ford. Ford assigned the sale to Power Ford Lincoln in Newport Oregon. I traveled to the dealership, filled out the proper paperwork and got the price of the vehicle (same price quoted to me by Ford) and left to await delivery.

Over the course of the next few months, I received notification from Ford about the status. Each status came with a PDF of the vehicle sticker, including the price (the same as when I ordered the vehicle).

Yesterday [protected]) the vehicle arrived at the dealership. Today [protected]) I went to pick it up. The MSRP on the sticker was the same amount that was quoted when I ordered the vehicle.

However, when I went to pick up the vehicle, the dealer informed me there would be a $7,500 addition dealer charge because he had other customers wanting to purchase the vehicle. If I chose not to pay the additional amount, I couldn’t have the vehicle. But what about the price I already had when it was ordered, to which I was told if I didn’t like it I didn’t have to take delivery.

I contacted Ford corporate about it and they said that it shouldn’t have happened, especially since it was a special ordered vehicle; but they have no control over what the dealership does because it’s independent from Ford. However, they would be turning it over to dealer services and escalating the complaint.

Bottom line. I ordered a vehicle for a set price, waited patiently for over a half a year for it to be delivered, only to be price gauged by the dealership when it arrived.

i have been a customer of ford for a very long time. I feel that Ford should be aware of and have the opportunity to explain about dealerships advertising the MSRP as the sale price, but after I travel to the dealership they add an (up charge). I have all documentation to support this this, ( advertisement and dealership worksheet) VIN 1FMSK7DH9NGB04251 advertised at $41,885. once at dealership they say they have added an upcharge of $2000.00. this is not in the add nor on the sticker. This would be a bait and switch to me. as said, I have all documentation to support this.

I understand the supply issues in todays world but that does not give a free pass to false advertise or bait and switch.

I have purchased many ford vehicles over the years and have always been satisficed with the product. I would like to give Ford the opportunity to explain this. I would like to remain a loyal Ford customer, hopefully.

My son took his 2108 ford fusion in for repair at Barbie's ford in Denver Colorado almost 2 months ago they have lied so many times saying they were going to work on his car they have not started. My son have been taking lifts to and from work for $60.00 a day for the last almost 2 months. He still has a warranty the part is there they just feel he is not value enough to care about him. There customer service is the worst I have ever encounter. I work for a fortune 10 company one of the biggest in the world . We would never treat our customers they Ford is treating my son lack of accountability I believe it is because he is young and black. The sad part they have the part for his car they just don't have the sense of urgency to get it done. The overall customer experience is poor I would never by a ford anything. Son name Trey Bridges [protected]

I have a wonderful car that I love. But the FOB does not work. If it was not for a wonderful AAA customer service employee that took the time to look up online how to solve the problem. I would have to have my car towed to a Ford Dealer. For a Broker FOB. The FOB I have seems to be draining the new batteries that I put in this Fob.

The parts department at Vista Ford said it would cost $400.00. This is a relatedly new vehicle, I have about 16,000 miles. This is not an old vehicle.

What would Ford consider a solution for this issue would be? I now am aware of the tray that the non-working FOB can sit in to start this car, but I cannot lock the vehicle. That was from AAA your roadside assistance just told me they do not supply new batteries for a FOB. Not one mention of the try that if I place the FOB there it will start the car. Also, how do I find out what the numbers on the side of the driver's door will open the door if I am locked out. That does not seem to be working either.

My email is [protected]@cs.com

Vista Ford is the dealer. My cell phone is [protected], Please contact me.

Myrna Tollett

22988 Brenford Street

Woodland Hills, Ca 91364

[protected]

[protected]@cs.com

I have a 2017 Ford Escape in electric blue, and am having the same trouble as nearly everybody who owns this model - peeling, chipping paint on the A pillar. How is a factory mistake not covered by Ford? It certainly isn't the owner's fault. This not only was a gross mistake, it is a ridiculous design flaw. Why not make a trim kit that will fit down the A pillar that can be installed easily? It would be a very simple fix to a major mistake by the Ford Motor Company. Does Ford even care? I WANT ANSWERS! If there is a lawsuit on this, I am all in, unless Ford does the RIGHT THING, and either fixes the paint job, or makes a kit that can be installed easily to cover it.