Ford
Reviews and Complaints

On tuesday the 22 september brought the car for brakess to be fixed, no one did call me about the process on how far, on wednesday did a follow up and promsed by shervone that he will call me back that was not done, today its friday the 25th, i call this morning and was told to call back at 09:00 which i did still the vehicle was not attended to, only at 09:48 was told they will start with the vihicle and let me knw when to be collected, they only opening the job card now and this vehicle belongs to vodacom sa, its a business car, the people i spoke to is shervone and candy .Please let me know what must be done to resolve this issue as am stuck now,

My contact detail [protected]
Mpho motau

Tried to contact the manager was told is not available

Dear Sirs,

On Sunday 23/08/2015 we had a breakdown with our Ford Ecosport, CA 799-971. We had an Engine Malfunction warning or alert and thus did not want to trust driving from Stellenbosch home to Cape Town. The car was towed on 24/08/2015 to Novel Ford. Because the car will take at least two weeks to be fixed, we requested a courtesy car.

The problem is that we now have to hire a car and Ford will reimburse us. We are not happy to upfront R10 000 for a courtesy car as we are not at fault. Why does FORD not upfront this payment as this has caused us a tremendous inconvenience as we now have no transport and it is Thursday already.

We have two daughters that have to get to school and we need to get to work daily. Clearly it is of little or no importance how we get by without transport, while the car is being fixed.
If this is matter not resolved urgently we will take the matter further and will in future not buy another vehicle by a Ford Dealer again.

Regards

Ricardo and Cindy Laguma [protected]

Took car in for repair. Paid for repair. Car wasn't
fixed. Was assured car is now working. Within one
month returned two or three times for same original
problem. They wanted a lot of money but did not deal
with real engine problem. My car died because after
three or four times returning they didn't fix my car.
I had to sell car as is, and spend a lot on a new one. I made sure to never buy a Ford, so I don't have to deal with those liars and cheats. They allowed
my car to die. They didn't fix my car. Cost me more
money try then I had for both repairs and then a new
car. That's my story. Thanks for listening.

2012 Ford Focus with 18k miles, purchaced 38 months ago.

Over 1.5 million Ford vehicles have been recalled by request of the NHTSA due to defective door latches which no longer hold the door closed.

My Focus is not listed on the recall, but since I purchased the Ford PremiumCARE extended warranty I wasn't worried.

When the service manager requested warranty authorization, he discovered it WASN'T COVERED.

Luckily, since the problem occurred in the service bay, the dealer took care of it (Citrus Ford, Ontario, CA)

I urge anyone with Ford door latch problems to file a complaint with the NHTSA so more Ford models are included in the recall. The part alone costs over $250 online.

Link to file complaint:
https://www-odi.nhtsa.dot.gov/VehicleComplaint/index.xhtml

My company truck was rear ended and the party at faults insurance company sent me a check for $2296.30 for repairs. Anderson Ford in Cleveland agreed to do the work however they made UNAUTHORIZED additional repairs exceeding $1900 to my truck. The insurance company says they should have had the repairs approved prior to the additional repairs. Now Anderson Ford will not release the truck until I pay the bill. Myself nor the insurance company had no knowledge of the additional repairs until the truck was complete. This has to be the most UNETHICAL business practice I have ever witnessed in my 55 years. STAY AWAY FROM ANDERSON FORD!

I purchased a 2004 Ford Escape from JD Byrider making it clear that I needed reliable transportation for a new job that was 40 miles from my home. Although my credit was not considered bad, I simply could not afford a large down payment after being unemployed the 1st & only time in my life. I've had the vehicle less than 6 months, been towed into their Service Dept. 4 times, stranded numerous times, stalked for payments (which I've never been late or missed), verbally reprimanded by Service Supervisor, ignored & dodged by management & 100% sure that this vehicle is NOT reliable. It's very frustrating to get calls from CNAC wanting a payment at 11:00 in the morning while your working, when your payment isn't even late & your not even driving the vehicle your paying for because it's in the shop, yet again. The fuel pump has gone out, cable shifter has gone out, alternator has gone out, brakes are screaming & I guarantee you not only do they not care each time with each problem, asking questions & expecting an honest answer is a completely foreign concept to these people. No loaner vehicle & you can wait on repairs for weeks. I'm paying $325 a month for a vehicle I may get to drive half the time & if I do, I'm likely to breakdown & be stranded anytime anywhere. I've spent hours waiting to be towed & several days missed from work thanks to what they call a reliable vehicle. Save yourself the trouble & hard lesson of life by NEVER dealing with JD Byrider.

I bought a 2012 Ford Explorer about a year and a half ago from Whaling City Ford. The vehicle had 20, 000 miles on it when i purchased it. I now have noticed the paint on the front edge of the hood beginning to bubble and peel. I took the vehicle to Whaling City Ford to see what they would do about it. I was told that because the vehicle was out of warranty, they would not fix it. They took photos of it and sent it to Ford Motor Co. but Ford said no as it was out of warranty. I went to an auto body shop and the person there told me that Ford should fix it because it is a factory defect. They didn't paint it properly.
I have since been checking online and found that i am not the only one having this problem. It appears a lot of people are having the same issues with the same results. Ford will not cover it.
I think my next move is to bring a class action suit against Ford Motor Co. which at this point seems to be the only solution.

I purchased a 2008 Ford F350 truck from Margate Ford in Florida in 2007. It was financed through Ford Credit. Eight years later and after paying over $70000.00 plus total for this vehicle, I finally paid it off the first week of February 2015. Ford Credit sent me a Lien Release but NO TITLE. I took this Lien Release to the DMV here in WA state where I currently reside to have the vehicle titled in my name, but was told I have to get IL where I moved from to release the Title. I contacted Ford Credit, who initially wanted me to do all the leg work to get a duplicate title from IL. I inquired as to why this should be my responsibility. After all, I paid for the truck and deserves a Title from Ford Credit? According to them, Florida uses an electronic Titling system and they never had a physical Title for the vehicle. I found this ridiculous, so I kept calling them. Finally they admitted that the Title was lost and that they need to request a Duplicate/Corrected one from IL. Bottom line is that I am still waiting for a Title and if what they are telling me is true, I wont get a title for the next two months. This would be a total of approximately 90 days that I waited for my Title. Is this Fair? Is this Legal?

Mr. Reynaldo Mendiola brougth a Ford ranger pick-up from "Ford Global City Auto Sales Inc" last feb 4, 2014 under sales inv 09921 delivered under receipt 18900 dtd 2/4/14, and register on 5/14/14 under CR [protected] w LTO OR [protected] dtd 5/13/14, However after one yr the PLATE No of car is not yet deliver to Mr Mendiola by Ford, is this the kind of service given to customer by Ford, Can the Ford mgt call the attention of Ford Global City on d kind of service it give to their customer, Pls?

I bought a Ford Ranger 2.2 in July 2014 and it has been giving problems with squeaking brakes, it started as a small sound which i reported to Barloworld Gaborone and i promised that it will be attended on 1st 15000km service, which was carried out late December 2014. The repairs carried out did not solve the problem and had to spend christmas holidays inclusive of Jan 2015 month with the same problem, my vehicle was booked for 26th Jan 2015 and the problem still continued, it was booked again on 6th Feb 2015, still the problem was not resolved. I returned the vehicle imeediately within 5mins of my departure from the workshop on the 6th Feb 2015 and the workshop manager Gabriel Matome confirmed the squeaking brakes too and advised i should go with the car and return it if the problem continues. To my suprise i did communicate to Barloworld representative Joyane through the week of 9th till 13th Feb, and only today 17th Feb the workshop manager arranged to collect my vehicle around 1100hrs advising me they want to tests it again, only around 5pm i was given feedback that my vehicle is Ok, it has been tested and there is no sound and i can make arrangements to collect it from the workshop. This is totally poor customer service especially that they also failed to provide me the courtesy car on the 6th Feb after promising me they will provide one for the inconvinience they have caused me to be attending my vehicle without solution to the problem. i have recorded all the incidents of the squaeking brakes and can avail the recordings if required,

I just got a letter from Ford last week telling me that the throttle body on my car was contaminated. When I liked at the date it was dated for January 2014. I called Ford and told them I replace the throttle body on my car in September 2013 because the car cut off on me when I was taking my son to school. Lucky I didn't get in an accident. Thank God! When I tried to start it up to go, a couple seconds later it would cut right back off. I had my car told to Chevy but they told me I had to take it to Ford. Luckily Ford was next door. Ford called and told me later that day that the throttle body went on my car and it was going to cost me $454. I'm a single mother I needed my car to back and forth to work and my son's school. So I paid it. When I got the letter stating that the part was contaminated by Ford, I said it wasn't my fault so Ford has to reimburse me the money I paid already. When I called Ford, I was told by the representative (not going to say his name) that the program I'm talking about ended but Ford extended and that I could get a refund and go to a Ford dealership and get the throttle body in my car now calibrated. He set up the appointment for the next day. A week later the service manager from the dealership said the program expired. I told him that I was told that the program was extended. He told me he see that in the notes but there is nothing he can do and that I has to call Ford back. I call the customer relations back for them to tell me that the program ended but was extended but I can't receive a refund on a part that was contaminated by them. It didn't make since to me because I almost got in an accident because of this problem. I talked to three people including a supervisor and I got three different story on my why I couldn't get my money back. First story was it expired July 2014. Second story it expired January 2015, and third story was it was extended but you can't get your money back. At this point, I'm mad because I was charge for a part that they messed up and could have costed me and my son life. They claimed they sent out several letters I have not received one letter except for this letter I got last week. They even had an excuse for that, one representative told me they get addresses from the dmv and another representative told me it is sent to the last known address. I got my car October 2012 and I have not heard from Ford until this letter I got last week. I feel as though the throttle body is a serious problem since it cuts the car off even when the car is in motion. Ford is not a reliable company and they like playing with people lives including children. Someone need to really reprimand them before some really get hurt. If there something I can do or someone I can call please email me [protected]@aol.com. Thanks!

Our church rented a van from Dollar Rent a Car in Cherry Hill in July of 2014. We have rented from this company before and had good experiences with this company and this particular franchise. I am the pastor and holder of the church credit card. The Youth Director, registered as a driver, drove the van to Virginia with 10 of our middle school kids and another adult chaperone. We were concerned about having enough insurance and liability on this church trips and did not want our members to have to submit car repair claims to their own insurance so we bought as much insurance as Dollar would offer.
I did inspect the van when I rented it using the church credit card. i did not look at the roof however.
Fast Forward to the end of the week. Our youth director returned the van on a Thursday night. Friday morning I recieved a phone call saying that there was damage to the roof of the van. I went over there and there was a dent in the roof. I do not know how this dent happened to the roof and I did not drive the van. The Agent said that roof damage was not covered by our additional insurance. No where in the contract does it exclude roof damage. Nothing that I signed said that exclusion. he pointed out a sticker on the windshield that said roof damage was not covered. I had never seen that before and it was not in the contract that I signed.
So I called the Dollar Rent a car representative on Monday morning July 21. the agent asked me if I had gotten a police report and that the insurance was void if I didnt. I explained that I did not know there was damage until it was back in NJ. Did he want me to drive to Virginia to get a police report? there had been a storm that week, maybe damage occured at that time and the youth director didnt know it. He said he would get back to me.
FOUR MONTH LATER he calls back in September to say that the van had been in use all summer and he just has seen the damage. He said we have to pay 6, 000. No estimate of damages was given. A letter arrived later to say that they would also take out 15 days at 60.00 per day for out of service charge and now the cost is 7280.00. The next letter that came from a law firm said that they would put this lien on my credit report. We sent a letter protesting this action and explained that we purchased insurance for this very reason.
We are a very small church and do not have this kind of money. They now have sent me a hand written note from the agent at the local office with incorrect statements. He said I knew that damage to the roof was not covered and he could take the deductible out of my credit card. That was absolutely NOT TRUE.
But they charged 500.00 to the church credit card even though I never signed anything.

I have a free lifetime oil service for my car 2005 ford freestyle obtaind from ford dealer when I bought my car.
Before 2 days they said to me this the last change oil we can do it to you because you are not do it the maintenance for the car in ford dealer.
I take the care of my car and all the time I do it any maintenance the car need in my freind garag and the ford said to me that you have to do it the maintenance in kanata ford dealer and there is no anything mentioned in the contract that force me to do it the maintenance in kanata ford dealer.
Where can go regarding that.

I bought a new ford focus car from Auto Jameel Alexandria Downtown branch last month,
Chases No.: WFOMXXGCBMU02675 .
I have received my car on Thursday 19/11/2014, in the same day I called Alexandria Downtown branch manager and told him that my car performance is not OK as I hear strange sounds while moving the steering wheel and the car goes toward the lift side while I am moving straight forward, I requested a visit for the service center, he arranged my visit and I went to Cairo, Abo Rawash service center on Sunday 23/11/2014, I met the service center manager, he let me meet another person he introduced him to me as the warranty manager and he tested the car with me and he tried to convince me that this is a normal sound in this car which is not acceptable from side as it is a new car, then he toke the care inside the workshop and after a while he told me that the suspension system screws was tightened and the steering wheel was adjusted and everything will be OK.
While I am traveling back to Alexandria the wheel direction became OK, but the steering wheel sounds still as it is.
I reserved another visit to the service center to be on Saturday 29/11/2014 but this visit was postponed due to security issues to be on the next Saturday 6/12/2014, and I went to the service center on this date and I tested the car with the warranty manager again then they toke the car to the workshop again and I have been informed that this sound is accepted for most of the car owners and it appears in many cars, again I told him that this is not acceptable from my side.
After some investigation I have been told from the Service Center Manager that they will request a new steering system for my car but it will need an approval from Ford Co. and it is usually takes about 2 days so they will contact me within a week and I didn't receive any contact until now.

I need to know how long should I stay to drive the new car which I already bought? And is it acceptable that the Ford Focus car performance is worse than all the cars in its category? Please advice.

Kindly note that the distance between my city (Alexandria) and the service center is more than 200 Km, and I shouldn't face this problem and I don't have to waste all this time when I buy a new car.

In June 2014 we purchased 2 vehicles at Ford Motomid, a KUGA (demo – 19000 km) and a PUNTO (35 000). We had the cars 4 days when the trouble started. The KUGA engine pipe dislodged and nearly cause a accident. We took it back to Motomid, whilst they were fixing my husband popped around. There he saw the mechanic cutting the engine pipe. After confronting the mechanic, the mechanic said they just trying this. Thereafter the Kuga went back 4 times. We informed them there is a hamming sound and may be a wheel bearing. The manager said he will not fix it. The PUNTO went back 6 times for the same problem which is still not fixed. The car sometimes does not what to start. The said it is the battery and they replaced it. What a lie, the battery specialist told me it wasn’t a new battery. I bought a new battery, but still the problem persists. This morning the sales consultant, Steward that sold us the car said that they will not do anything more on the PUNTO, BURT THEY DIDN’T DO ANYTHING! The last time I entered Motomid a man came storming out and said to me “hope you didn’t buy a car from them"

Good day,

I bought a Ford Fiesta 1.6 Ambiente demo model at Ford Secunda in February 2012, when it had 9478 km on the clock.
This vehicle was sold to me as a 2011 model with a 60 000km services plan which I can service either every10 000km/ 15 000km or
20 000km or every twelve months which ever occurs first.

In October 2013 I took my car in for its 30 000km service which had exceeded a little as I had been in Cape town and had to drive
All the way back to Secunda with my car, I phoned up their workshop prior to leaving and asked them if it should be a problem if
I exceed my service kms with 2000km and they told me I don’t need to worry it will be in order.

On 15.10.13 I took my car for its service no issues whatsoever. My service book was stamped with indication next service due
Yearly service, which I didn’t understand that well or 30 000km.

So not to miss my service I phoned and booked a service for 1 October 2014, but when I took my car in the services department
Informed me that my service record and warranty had expired in July 2014 and that I missed a service in 2012 but they gave me an option
To choose yearly or 20 000km, and how can that be as it will only expire in 2015.

They told me that my car is a 2010 model and the services and warranty plan has been active from July 2010 but the car I bought was
For sale as a 2011 model at a 2011 model price.

I checked my service plan booklet and saw that page 25 nor page 22 was fully completed and signed by the authorized dealer
for the agreement to be valid (please see attached)

I am very disappointed that I bought my car under false conditions and that my service plan and warranty expired a year prior to the
Initial date given to me when I bought it.

I would like to request Ford SA to please provide me with a last service on my vehicle at no costs for the misconduct that took place.

Please advise on the way forward?

I also have the services book details but cannot attached as my attachment only saves on PDF.

Thanking you in anticipation for your kind assistance in this regard.

I took my car for 40 000KM service, on the 8th of Sep '14, and reported the fault that my driver’s door window is making so much noise when driving with closed windows it’s like the window is open. I asked Marius Von Molendorff (service Advisor) to look into it and he said to me he will check it. Later when I went to pick up the car I asked Marius if he has looked into the matter, he told me that he has and he has also ordered the part, He will let me know once it has arrived. A week after I received a call from one lady from ford Fury Midrand and said to me she is making calls survey to find out about my experience at ford Fury Midrand. I related the story to her she said to me she will speak to the manager in charge in service department they will give me a call to address my consent, to date no call has been received.
I waited for 2weeks and gave him another call on the 25th Sep ' 14 he said he will go check if they have the part in spares and will call me back, to date I am still waiting for his call. I am now asking myself why do we have a warrantee on the car, if the dealers are not willing to assist us.

I have a 2012 ford f550 flatbed truck. Due to all the problems the truck has had since we got it with 25 miles only back on december of 2011, ford offered an extended warranty for 84 month and / or 200000 miles. The paper work sent to us as proof of the warranty by ford shows the coverage term as mentioned before. However fast forward to today, the truck has 147, 000 miles and it needs a new motor. Its been at the dealer for 30 days an today i get the wonderful news that the esp is declining coverage due to the hours the truck shows, the truck has 8180 hours and ford is claiming the coverage is up to 8000 hours. The problem, in our paper work ford did not disclosed any policy limitations regarding the work hours of the truck. Further more in the advertising that ford has in their web page it makes no mentioned of the hours limitations. So now am waiting for ford management to get back to me to see what they will do. My next option i will be contacting an attorney for legal advise. This is wrong. It is a scam at its best.

Good day, we bought 2 cars from motomid ford in middelburg in june. The ford kuga and fiat punto. The kuga was a demo model with 19000km on. The punto was second hand car with 35000 km on. We had to take the kuge and the punto back numerous times, only to be selled lies. They even tried to modify a engine pipe on the kuga and said it was a new pipe. We had the kuga back to the dealership 4 times. The punto is a nightmare on its own. We also took it back so may times I cant even remember. The last time we told them that their was a problem with the battery, thereafter they told us they did replace it with a new one only to find out that this was a story to. I had to buy a new battery. We have spoken to a few people that did business and all complained about motomid ford. We intend to take this much further.
Hope someone in ford can see the seriousness of this matter and how badly this reflects on them.