Ford
Reviews and Complaints

I bought brand new Ford Figo on december 31st 2012, after a week of purchase there ws a sound frm the back, took it back but the car dealer said it was just a sit belt his wife is complaining about it too, afte a couple of weeks I made an appointment then they said it was fixed, the sound stops for weeks then comes again. I took it back a few weeks back they said the sit was not properly tightened the sound is back and it hasn't been four weeks, I don't want to take it back without full info about these cars maybe its useless to take it back as it won't be fixed I must just change the car.

Ford moved out of S.A in 1985 and left money for ex ford employees unitll today we are still fighting for that money but to no avail. Sme employees have passed on, some never ever got employed after being retrenched.

Contact.
M.C.Matroos
Cell no: [protected]
e-mail: [protected]@battery.co.za

FORD- A BANE OF BURNING FIRE
I am writing on behalf of my father, who nearly escaped an incident of sudden burning of ford feista car while driving in chandigarh. Our car Ford Feista, October 2006 Model, Car No. CH03Y9156, caught sudden fire while driving on 30th April at 10 a.m.

While my father was driving ford feista car, it caught fire and he immediately stop the car and came out of it. To everybody surprise the complete car caught fire within few seconds and ultimately my father remained helpless and could only watch his car completely burning.

The complete incident has happened due to a technical fault by company manufacturing defect. Biggest question is that what about the safety of my father, if he would not have known about burning earlier. The ford company must take full responsibilty about technical fault arising in this car and should immediately contact the customer. We beleive that ford car is now no more safe for any one in India.

Our further search also tells us similar burning incidences have happened in country with same ford feista car. We want that company must take full responsibility for such flaws or manufacturing defects which have kept person's life on line.

For any clarification please contact at [protected]@gmail.com

My Ford focus broke 3 months ago. It was then taken to Ford Global Menlyn in Pretoria. My car was with them till last week thursday, then i was informed that the car was fixed. Car was then inspected by the Car Lab, who was contracted by my insurance to have my car fixed. They had to send the car away to Ford coz it is still under warranty as it is only a year old with 36000kms. After inspection, they found that the car was leaking oil, and some nuts and bolts werent fastned or weremmissing. This after a new engine was supposed to be have been put in.
So my car went back to Ford, i then got a courtesy car from the, . Monday i left for work to go to Limpopo, and they had sold the courtsesy car. So they then said my car was fixed and they would come through to Polokwane to swap cars. My car was given to me with scratches, and with the bonnet put on crooked, chipping paint of a neighboring panel. The centre capmfrom the wheel was missing. And my car had no air con, sounded like a tractor, and the car would get stuck in 4000 refs. The car had no power, and was not fixed. I then came back to PTA to take the car to ford.

They dont answer their phones, never call back when they say they would. My car is still jot fixed.

This is the worst dealership in Aftica. I want to warn people from going there and advise the, to rather buy a Toyota or something other than a Ford. The after sales service is terrible, and the loyalty and honesty from staff is terrible. The managers or service manager at this garage, never calls back and never can take a call, as they are always on training or on lunch. Such lame excuses.

I am very disappointed with ford. So please tell people not to ever buy a ford from this place.

good day sir,
i am a customer and purchase 2004 XLT fordescape about 3 months ago and after using it for about a month, one unfaithful day, i was about to start the car but refuse to ignite or start.since then the car had been in the carage till now for about a month and want your assisstance on how to deal with the situation.
i am confused on what to do next with car?

We purchased a 2013 ford c-max on october 30, 2012. we wanted another hybrid (we also have a 2006 toyota prius) and the c-max is "rated" at 47 mpg city and highway.

Instead of the rated 47 mpg, we're averaging 39.5 mpg.

Our c-max has been back to the dealership for service five times, four times for the electronic "brain" (ford sync) and one for a mechanical failure, which required the driver's power seat track to be replaced.

The electronic issues range from the gps being off calibration, the clock changing itself randomly, the phone not automatically connecting and the main control panel not displaying all the information.

We have read many complaints online regarding the ford sync system. there is nothing intuitive about using the system.

At least 50% of the time the "foot activated" tailgate does not work. it unlocks but remains closed.

Twice we have gotten into the car, pressed the brake and pushed the start button and the car did not start. everything lights up as normal but when we put the car into gear nothing happens. we had to “shut the car off” and re-start it.

The most recent issue is a random noise. it sounds like a monotone howl, like the sound when blowing air across the top of a soda bottle.

Recently our front windshield cracked. I understand that those things happen, however, in the past i've always seen and heard a good sized stone hit.in this case it sounded like a bug hit the windshield. when I looked over to see the streak of "guts" there was a crack.

I have written two letters to william clay ford, jr with copies to alan mulally, joseph r. hinrichs, and bennie w. fowler. the first was mailed on february 20 and the second on february 27. as of today, april 20, I have received no response.

More recently, I have been dealing with the corporate customer care. I asked for an extended warranty since there have been so many issues and I have no confidence in the car. that request was denied. they believe the car is fine since the service department cannot replicate the problems. I requested that ford buy the car back under the lemon laws, but it was denied. ford says my issues do not meet the arizona lemon law criteria. they continue to treat me as if their corporate motto is "we have your money, screw you".

With all of the vehicles my wife and I have bought through the years, we have never had to take a brand new car back to the dealer for anything other than an oil change.

Many of the features this car offers work so sporadically that due to our frustration we have stopped using them, making those features a complete waste of money!

This was the first ford I have ever purchased and based on my experience it will definitely be my last!

Recently I started having issues filling my gas tank (slow fill). I read on-line that this issue could be caused by water getting into the vent line for the Vapor canister and contaminating it (which is what happened). Ford has a TSB out on this issue stating for them to inspect the Vent hose and if no water is found, replace the hose with the new modified Sheppard Crook Hose (about $25 for parts and install). My Explorer went in for service at about 99, 000 miles for a leaking pan, and this check was not performed and the Hose not replaced. Now, since my warranty has expired, Ford will not replace this unit and in order for me to get it repaired, would cost about $500.00. This issue is due to a defect in FORD's design and the have a fix. They neglected to check the hose when it was in for service prior to the warranty expiring. I talked to FORD complaint department and was told oh-well, since its out of warranty you're responsible for the repair. All I asked was that they repair this under the warranty I had when they should have caught this problem.
All I can say is that FORD will not be one of my choices when I purchase a new vehicle!

I have a 2008 Ford Expedition Eddie Bauer EL it has the premium ESP extended warranty plan. Today, I took the vehicle to Len Stoler Ford in Owings Mills, MD for warranty service. I was advised by the service representative that it would cost $120 to determine if the plan covered my desired repair-fix a seat. I explained that his computer should be able to immediately determine if I was covered and he again explained that it would cost $120 to determine that. I asked if that would be the repair deductible and he explained "No" that would be another $100. BUYER BEWARE! So $120 to tell me if I am covered. By the way Ford no longer issues any paperwork with their ESP plans and is apparently allowing this fraudulent practice! On my 3 previous warranty service visits I was never assessed this fee?

I bought my Ford Ranger from said dealer last Nov., 2012. When I arrived home I noticed that there was an oil leak which became worse. Had it serviced but it was not fixed. They told me that they are still waiting for the oil gasket which was ordered from another dealer which was only about 70 kms. away. Until now it has not arrived yet! The car is in my garage spilling oil for over 3 months now! This is the company that promised instant service and delivery of parts when needed! Hope they can do something about this. R. Marquez, M.D.

I just bought a 2007 GMC crew cab z71 2 weeks ago and was charged $2500 for an extended service plan, no problem I work in oil field and finance friend suggested it would be good idea. Now two weeks later Im driving through Dallas and stop to put gas, truck doesn't start. Windows stuck down, alarm wont work, jump starts are ineffective. Being a mechanic I took off battery walked it down the road to Auto-zone it checked out fine. Next I checked every fuse on vehicle with test light including removing whole fuse panel and cleaning connections, still no help. I remove starter cause I can hear the click, Auto zone said it was bad so I replaced. Nothing, still same symptoms. I read through internet all GM's electrical issues and could probably read for a week straight but odd no real recalls. After 8 hours in gas station parking lot stuck in a city where I know nobody and tired of walking around town with car parts and my vehicle left open and exposed I called roadside assistance for second time. First time they tried jumping it which I already did various times. GMC dealer calls me this morning at hotel telling me that body control module is not responding and that my warranty doesn't cover it. What BS! I'm pretty furious that I'm out of pocket nearly $750 two weeks into truck with a worthless $2500 extended warranty. I always owned American vehicles but after Ford's scam warranty and GM's crappy builds at high prices I see why people are buying imported vehicles at half price, last longer, and full warranties.

To all you guys that is having problems with your Lincoln LS please contact Ford. I've been having problems with my Lincoln LS throttle body, this will be the second time it has to be replaced and it has to be a recall issue but if Ford don't know about it they will not issue a recall. The more people having these problems and contacting Ford we will have hope.

I took my 2007 ford focus to the ford dealership to repair the wiring for my third light. The light itself was not burnt out or in need of repair. I was told that the hinge for the hatch wore the wires down and they would need to repair the wire. These wires are enclosed in a corrugated tube and on both ends there is a rubber boot to keep moisture out and to keep the wires from rubbing on the metal edge. $405.00 later the light is working both rubber boots have been chopped up and not replaced nor the corrugated sleeve. What I do have is a very LARGE wad of electrical tape, chopped up rubber boots, no protective sleeve and exposed wires. To say I am dissatisfied is putting it mildly. I am furious that this type of slip shod work is produced by a major car company's dealership. For this I payed four hundred and five dollars.This job is highly unprofessional. I do not feel this repair was worth the bill they charged. I am not sure of my next step however there will be one.

I have a 2008 Ford Fusion, with regular checkups an oil changes I had no complaints. Then my battery went dead. When I went to the nearest place to have it changed I was told the battery had leaked. They showed me the all the corrosion on the terminals and batter. This happened in 2011. Now about a year later no dead battery but the corrosion is all over the top of the positive terminal. Surely Ford has got to know about this. Why are they not doing anything about it? I do not know if it started when the factory battery leaked out on the terminals and now the battery cables are bad and causing the new battery to corrode, or the cables to the battery terminals were the cause from the very start.

I initially set-up an appointment with Deptford Family Dental for a teeth cleaning, and while there they found that I had two cavities. I made an appointment with the general dentist to have the cavities filled, and she told me that I had to have my 4 wisdom teeth removed, saying "they're not doing you any favors". I asked if she could remove my wisdom teeth and she said no and that I had to make an appointment with the oral surgeon. So, after my cavities were taken care of, I made an appointment to see the oral surgeon about my wisdom teeth. The appointment fee to see this surgeon was $100 (with my insurance). I went in on November 20th to see him, and within 1 minute 30 sec. he said there is no reason for you to have any of your teeth removed. He left the room and a tech came in and walked with me to the front to schedule my 6 month follow-up for a cleaning. I made the appointment but shortly after called and talked to the receptionist about what the hell had just happened. I told her to cancel my appointment and take me out of their system permanently. If the oral suregeon determined within less than 2 minutes that I didnt have to have my wisdom teeth removed, then why did the general dentist so adamently claim that I had to have surgery? Was it to just have me see the surgeon and pay an obtrusive amount of money for a 90 second consultation?
That's ridiculous.

Bought a brand new 2012 Ford Focus January 2012, Transmission went bad with 3009 Miles. They had my car 9 days, installed a new transmission. Since then I had problems and they wont fix it. Long story. I call a Lawyer today to ask if i can do antything. I can not enjoy my car. And they got my money. And they dont return phone calls.

On Sat 8th Sept We ordered a brand new 2012 Ford Focus SEL (gave a choice of 2 colours) and were told we would have delivery of the vehicle last Saturday (15th Sept). We contacted the dealer last Friday to firm up delivery arrangements and were told tat they had not been able to locate a car for us. Well actually, they said that they had found an SEL with extra moon roof and would we like to pay the difference. We declined and asked for the SEL spec as agreed and signed,
The Sales Manager told us that they were having diffulty finding a car in our colour and spec but would keep looking.
I spent 15 minutes on the internet and found 2 cars in other dealers inventories that were in our colour slection and spec. I emailed the VIN #s of these cars to the Sales Manager on Monday 17th.
I have sent a couple of requests for update and have been told once that Kanata Ford are awaiting a response from the dealer. There is no proactive communication from this dealer at all. We are left to make all the running and we feel that we are being strung along in the hope that we will either settle for a car they have in stock (not our colour choice) or will pull out of the deal altogether.
I am appalled at the poor quality of customer service and communication from this dealer and I havent even got my car yet. I am not looking forward to my after sales experience (if I decide to have the car serviced there) and woudl receommend that any prospective purchasers bear this in mmind when considering their next car purchase.

I was interested in buying a vehicle from Tamara Potery through Craigslist.com. Here is the link: http://lacrosse.craigslist.org/ctd/3272037773.html. Here is the email address used to communicate with this party: [protected]@gmail.com While inquiring about viewing and testing the vehicle, this was the first email I received:(cut & pasted) "The vehicle is well maintained, never been damaged and it has 84, 570 miles, a clear title, 3.0L V6 FI DOHC engine and is loaded with options. You will inspect it before the payment will be made, I moved to Williston, ND with my job and I have the vehicle here with me. The shipping and insurance are included in the price because I won a promotion at uShip(1 free shipping). You will also receive all the papers(title, bill of sale etc) in order to finalize the purchase with the vehicle. Email me back if you are interested and have further questions.." I then emailed a few more questions and asked how I would be able to see and test the vehicle before payment if it was way out in Williston, ND. This was "her" next reply: "Its 4wd.I would like to handle the sale using eBay for our own protection as they act as a neutral third party. eBay will keep the money until you inspect/drive the vehicle. This is how the eBay works: 1. I will contact eBay and give all the info about this deal. 2. They will email us the forms by email - about the buyer's protection policy, delivery, and payment. 3. You will send the payment to eBay and they will notify me to ship the vehicle to your location.The shipping will take 5 days. 4. After you will inspect/drive the vehicle and decide to keep it, eBay will forward me the funds and the deal is done. You have 5 days to test it from the day you receive it. If by any chance you won't be satisfied with it you will be fully refunded and I will have the shipping company come to pick it up and I have to pay the shipping back. If you wish to purchase it please provide me your full name, address so I can initiate the deal through eBay. Good faith has always been my top priority and my most valued business approach. Looking forward to hear from you!" I then asked for more photos of the vehicle and some more details of its condition. "She" sent one more email as follows: "The vehicle is in execellent shape, doesn't need any work. I'm the only owner, it's just like new, no dents, no scuffs, no scratches or leaks.(Non-Smoker, Garage Kept, No Accident). I attached more pics to my email."
It became obvious something was not right so I googled Tamara Potery and found numerous accounts of scam associated with that name. End of discussion.

I have a Ford Edge 2008, which I bought as a brand new car from Al Tayer motors in Dubai for my wife it's been almost three years and half
Before one month I got a complaint, I took my car to the official dealer "Al Tayer" whom didn't care about my complaint, I talked to the sales manager he answered me "You are coming to talk to me about a car which I sold to you more than three years!"
I contacted Ford customer service in Dubai since ten days with no reply at all!
Is that what's expected from a company like Ford?!
I am really disappointed...