Ford
Reviews and Complaints

Ford Motor Company recalled a part on my truck. I Called local Ford Dealership, they said "No big Deal" bring it in when you can. 2 weeks later my truck fried. Called Ford motor Co. Dearborn, Michigan, they said send pictures, if recall on cruise control switch is faulty they will replace it. Sent pictures and was told that their part was still intact and the fire started on the other side of the motor. So they claimed to not be responsible.

Since then I've had my Ford looked at by 2 independent mechanics they looked at my truck and I did not disclose any info about the recall, simply asked them what caused the fire.

Both pointed to the same place on the motor and I asked them "what it that"? They both responded "that is your cruise control switch".

Ford 550 Diesel ..I bought it new in 2004. It has approx 26k miles . One day it just started running bad. I brought it to the dealer and was told that the fuel tank was delaminating causing the injectors, lines and pump to clog.

The dealer wants $2500 to fix it and Ford will not take any responsibilty in fixing it. I fuel up at the same 2 stations all the time. I have 2 other, older Ford trucks, no problems, its only this 2004, F550.

I have seen online no less then 100 complaints about the same thing and Ford will do nothing.

I suggest contacting 7 on your side or a local news paper and lets start making Ford own up to their defective fuel tanks.

Dear Sir,

My email is unfortunately not addressed to anyone but it is my last hope. I expect the Company to respond to me immediately as i have lots of complaints from the Egyptian Agent "Fikry Group" and no one ever answered me back.

I bought a Ford Focus high line in July 2009, two months ago and since then i have been treated like i have not paid the money to the company! Let me just clarify that it costs EGP 160, 000 which is a lot of money here in Egypt, and unfortunately i have lost the money from the first month.

First of all, i lost my left mirror after three days and when i asked the agent to bring me a mirror he gave me the old model mirror, which of course did not work with my car. This was the first mistake. I never mind and i asked for the new one and this was the second mistake. The mirror took me a month to buy and not only that, whenever i called them, Mr Ahmed Atwa and Mr John Magdy in Giza branch, they told me the shippment is not here yet and after a whole month he suddenly said it is not his job to bring me the mirror it is the maintenance department responsibility! I DONT CARE WHOSE RESPONSIBILITY IT IS BUT HE SHOULD HAVE TOLD ME BEFORE THE MONTH. Also, i am speeking to the Ford company i am not speaking to PEOPLE in the company and your reputation is the responsibility of every single employee. Me, as an employee in a Bank, i am not supposed to say "it is not my responsibility" but this is the ONLY word i heard in this company till now and i need to know WHO IS RESPONSIBLE IN THIS COMPANY ?

The biggest problem is yet to come... After a month and a half, the car stops when i was in a trip 2 a.m. with my little daughter on the road, and the computer sends me a message "transmission malfunction"! A problem in the gear box. A problem in the most important part of an automatic car! I called the maintenance person "responsible", Eng. Amir and he told me move with the car no problem at all, and when u come back from the trip you can come to us to fix it, which means he knows it is a USUAL problem in this car. Anyway i moved with the car and another message came up in the computer "Engine malfunction"! This means that his advice could have caused me a disaster.

I sent them the car and i asked to change the whole car. Wolkswagen, a reputable German brand, changed a car before because of a problem in the wheels not the gear box and engine. It is a manufacturer problem, why should i pay for it? The one who manufactured it has to pay for HIS mistake. Mr Amr Nazmy in the maintenance said that he asked the branch in Spain, where the car is manufactured to change the car or change the gear box, but a refusal was sent! They fixed it and now it broke again and when i called the agency Mr Hany El Bahhar, the maintenance manager said it might be MY mistake of misuse! They wanted to fix it again but now i want more action than that. Am i supposed to accept to fix a NEW CAR weekly in an unprofessional maintenance centre with unrespectable people and not trust worthy company reputation. I complained in a responsible agency which is "Consumer Protection Institution" to investigate about whose problem it is. And i will go more to complaint in more official agents if i did not get immediate respond from you and a reasonable compensation to me. This car has a problem and i want to change it as a whole.

Let me highlight that all this time i have NEVER received a phone call from a single employee in this company. Not one appology and NO respect. I always call them to complaint and call them to follow up on the complaint. I tried to contact Mr Ramy Fikry and he is unreachable and when i asked for his secretary they gave me a number and after several phone calls i found out she is a customer service employee. And when i asked for his email they refused to give it to me. It seems that they are all liars here and Mr Ramy does not care about his clients.

The main problem in this agency is that they are all liars and no one knows anything about anything and no transperacy what so ever.

A big complain about Mr Hany El Bahhar and Mr Mohamed El Norashy. Mr Hany El Bahhar when i called him he told me i am not a respectable person and i am not polite. This is how Ford treats their CLIENTS. Mr Mohamed El Norashy, the quality controller in this company as stated by sales people, told me as well that he is not responsible for my complaints and i should THANK him that he is answering my calls coz he is doing me a favour! His job is now a favour to clients.

Ford in Egypt had a very bad reputation from the previous agent and we all thought that this idea will change by giving it to the unreachable man Ramy Fikry. Let me tell you that a site has been opened in Egypt where people chat about cars and a group of 25 persons has complaints from Ford in Egypt. No one i know now will ever buy a Ford car.

I still have hope that my choice was not that mistaken and that a better treatment should be expected from a reputable brand name like Ford..

Regards

Asmaa A.Gamal
Residential Property Finance
Commercial International Bank
Tel: +2 02 [protected]
a.[protected]@taqa.com.eg

On the eve of 8/21/09 I purchased a 2009 Lincoln Towncar--I rec'd a photocopy of my contract not an original with the terms & conditions. I traded in a Mercury Sable 2001 but on Sun. I called the salesman & left a msg. on his cellphone wanting to know if I could take my trade-in back, of course he said he didn't get that msg. yet he rec'd the one I had sent shortly before! I went to the dealship on Monday and again requested to have my Mercury Sable back (for my daughter when she is in town). I was told by the salesman that no one was there to authorize it but he would get back with me. I'm waiting----It is now Tues. 8/25/09.

I paid $38, 000 for the towncar & can't begin to tell you how unhappy I am with the material of the trunk--enough so that I wanted to void the purchase but since I didn't have an original copy of my contract I had no idea what my rights were. When you pay for any upscale car you expect at least what my 2001 Mercury has! The felt trunk is really insulting & I also get to look at staples but on the upper shelf the felt isn't even anchored. I am so disappointed in my experience with Al Packer Ford East that I just want to cry.

Sincerely,

Barbara J. Bauer

I have Purchased a used Ford Fiesta which has run only 20, 000 Kms on having an assumption Ford Fiesta Diesel will give a better milleage and will be a maintanence less vehicle.From the date of purchase i regularly servicing through the authorised dealers presently the vehicle has done only 35200 and i am facing a major problem of engine oil getting mixed with the coolant and the engine has failed will it was running on the road.Vehicle was brought to the authorised dealer and they could not able to find out the problem for the last two days.If the engine is getting offed in the middle of the road, Just imagine how much risk is being involved in buying these cars?
Kindly advise how to educate the innocent buyers not to involve in such type of problems.

By V Muthuvel on Aug 25, 2009

In August of 2007 both my Daughter and myself bought 2004 Ford Explorers from Tom Wood Ford in Camel, IN.

Within less than a year my Dauther's Explorer developed a crack in the rear lift window which extended from the
bottom of the window, past and next to the Ford emblem and to the end of the lift. When she asked to have the
lift window structure replace, Ford told her she would have to pay for it. Not covered under the extended warranty
we both purchased.

This was the least of her problems as she had to have the fuel pump replaced and the component which regulates
the flex fule gas option and of course the gas consumption of the vehicle.

Just yesterday I noticed the the very same crack had developed on my Explorer. With Ford refusing to replace my
daughters rear window door, I have no doubt I will face the same issue. After my daughter experienced this problem it drew
my attention to other Explorers while driving and in parking lots. I would say on the average for every 20 I saw over the past
year, at least 1 has this crack in the in the rear lift window panel.

The most glaring problem with my 2004 Eddie Bauer model is the horrendous gas comsumption. From the time
I drove the vehicle off the lot, my milage with ethanol has never been over 10 mpg and generally under 10.
With regular it has rarely been over 11 mpg. I was not a good candidate for the "cash for clunkers" program because my
excessive payoff amount 2 years after purchase.

If Ford is monitoring this complaint network, I would like to see them step forward and provide me with a reasonable and
financially feasible option and opportunity to replace my Explorer.

I called Ford Credit regarding my account and was talked to in a hostile tone by several of their employees. When I asked to speak with a supervisor I was told " You dont need to speak with a supervisor" . Clearly Ford and Frod Credit are in big trouble, they won't admit to failing to give proper notice, disputes in their billing, and send out threats to repossess to any customer that disputes their account charges etc. In my view Ford will go the same way as GM with this approach to treating customers!

My husband and I went to HB Ford to purchase a Ford Edge on Friday. After 5 hours of negotiations with three different sales reps and managers, we finally came to an agreement. The same agreement we decided on over the phone before we got there! We only decided to purchase the vehicle to take advantage of the Cash for Clunkers program and my X-plan I get through work .There should have been no negotiating, we were also taking advatage of the 0% financing for 5 years (so there was no finance charges to factor in) We finally made it into the finance room to sign the agreement, when thay told us our DMV registration print out (that we gave them when we got there) was not accepted. OMG we were so frustrated by then, to say the least. We left with the understanding the finance manager would fax the DMV print out to Cash for Clunkers program for approval and call us Monday. We ended up calling them and they told us they sold the car on Saturday! My husband went down to HUNTINGTON BEACH FORD to pick up our original registration, DMV print(we stood in line 2 hours to get) and my work program paper work; they told us THEY SHREDDED IT!

Took 4.5 hours to drive 40 miles back from lake on July 16th 2009. Took my $51, 000 truck to dealer for repairs.This dealer has done all service on truck since I bought it there new. They charged me $839.95 when I picked it up on Friday July 17th 2009 and said it was the fuel pump monitor but it runs perfect now. Went home to hook up my boat to return it to my slip. Check engine light reappeared 5 minutes after I left my driveway. Had charters all weekend so I took the truck back for repair Tuesday July 21st 2009 8:00AM. They told me they would need it all day. Called me at 3:00PM Charged me $250.00 and said it was the wrong size air filter plugging things up. Total cost for repairs $1100.00. 100% their fault as they are th only ones who have serviced my truck since new. Told them I was not paying and they refused to release my truck until I did.

I received a call from Ford today threatening to send me into collections and report me to the credit agency. The story is that my payment is due every 26th day of the month, and will be deemed late if not payed later than the 7th of next month. So I sent the late payment 3 days ago and they will most likely receive it first thing Monday, and on top of that I also made sure that I included this month's due. I am almost finished with my payments as well, the last payment date is on March 2010. I only missed one month which is May 2009, and made on time monthly payments way above the minimum payment without fail. I hope that they are not threatening me because in less than one year I am done with my payment, and if they reposes my car today they are making more money out of it since the value of my car is in the mid 10000, and the money I owe is only less than 5000. I have had this car since 2005, and it is still in excellent condition (only drive it on weekends), mileage is only 34800, and maintenance service is always through the dealer.

Now I understand why my friends question me when I was deciding on getting another automobile from Ford. I have never experience such treatment before. With the automobile industry crisis today, you think they would be more understanding with a Ford vehicle owner. Now I wonder if all automobile company's member services are like this, when you miss only 1 payment out of many. I also own an Eclipse, an Altima, a Mercedes and a Jetta, I hope that the other company will not be these harsh. Too bad for Ford, now I am one less customer that they lost. I now I am just one, but every year I actually buy, lease or trade in through Ford. The local Ford dealer managers even became family friends. I don't think that I can deal with Ford anymore after this. This just ruined a long time friendship. Oh well, I guess its about time to look elsewhere, maybe the all new Mazda Speed 3, even the Hyundai Genesis. Sayonara Ford...

Yeah? We've had ford trucks for years too. Our current 3/4 diesel is a 1985. Head down south in the US and 75% of the old trucks still on the road are...you guessed it "FORD".

Our old ford (this is our 3rd one in 34 years) gets about 18 miles to the gallon hauling a truckbed full of wood or dirt. Hate to tell you, but for an old 3/4 ton, that's pretty good mileage. It gets more to the gallon now than our son-in-laws dodge 1/2 ton (gas, not diesel) which is only 10 years old, and more to the gallon than our neighbours chevy which is 14 years old (gas, not diesel). I doubt they made the truck "use more gas" than the others...since it doesn't seem to. None of our other fords had excessively low mileage:gas ratios either.

Though I'd have to admit...we've never had a "lite" truck. Always 1/2 or 3/4 ton full sized trucks, and that old 1985 is newest. We had one Ford car...never again. But we'll always have a Ford Truck. Our second vehicle currently is a Dodge minivan...most new vehicle seem to built with plastic (yeah, I know it's not, but it sure feels like plastic and looks like plastic) rather than metal.

We have never had any issues with out ford trucks. Not with the build, not with gas mileagle. Only one of our trucks ever had a frame issue...and that was only after somebody t-boned us at an intersection and the truck was written off.

So unless there's some major difference between trucks manufactured in Canada and those for the US, I'd have to disagree with you.

Besides that...seems pretty strange that in Canada at least, the Ford Motors Company didn't NEED any bailout money. While chev...well, the news speaks for itself.

I bought a Ford Escape used with about50, 000 four years ago. I'm have about 13 months left in payments. Here is just a short list.
1) Honeycomb grill: It is all plastic and held in place by two little screws. The grill broke at the screw location after having for 5 months. I bought and install a new one that only lasted a couple of months when it broke in the same place. It is now held in place by bale wire.
2) Air bag light. Had the Escape less than 90 days. Air bag light came on. Took back to the dealer where I bought(30 miles away, special trip) was told they couldn't do anything for and it would be two weeks before they could get someone to look at it. I was told that as long as that light is on the air bags would not deploy on impact.
3) Exhaust Manifold: It cracked leaving me with an exhaust that would not pass the state inspection. Upon trying to fix it I was told I would have to order one though Ford for over $500.00 with my VIN number because something about every Escape is different just enough where I could not go savage with this part. Think goodness I was able to get it welded cause I could not afford to have one ordered.
4) The door handles: It started with the back driver door, just stopping opening. Now the driver door stopped opening. A stop at the local auto part store I'm told I'll have to go to the dealer or salvage for that part. I'm just starting that process, but in the mean time I do have the panel off my driver door so I can reach inside the door and flip a little metal piece up so my door will open.
5) Window: Just starting this week, I have a window that is not going up by press the buttons. Surprise Surprise!
6) The 6 CD radio. The CD part just reads error. It will not eject the 5 CD in the radio. It will not play any of the CDs. But the real kicker is I'm told I have to have a "special" tool to take the radio out to get my CDs out.
7) Just the radio part. It might come on when I start the car it might not.
Husband had a Ford F-150. Between the two Ford we will not buy Ford again. So much for the Ford tough slogan.

Ford 2005 F250 4x4 super duty, violent shaking. On Sat May 30th at approx 11:00 am pacific standard time, I was traveling on the I 280 south freeway with my daughter to a soccer tournament in my 2005 F250 4x4 super duty truck. We were in cruise controll going approx 55 mph. We drove over what I beleive was a large expansion joint on the freeway. Immediatley after we travelled over joint, the vehicle start to violantley shake and vibrate. After a tense moment of complete terror as the vehicle became extreemly difficult to controll and continued to shake violantley we came to a unsafe stop on the freeway. After the complete stop, I immediatley needed to speed up again to prevent being rear ended in the middle of the freeway. The rest of the trip was spent white knuckled traveling well below freeway speeds for fear of another episode of shaking . Every bump in the road was a scary reminder of what might happen again. My daughter is scared to travel in the truck and my wife has demanded that the probelm be addressed immediatley, or "sell the ###ing truck" . This is not an isolated incident. Ford Motor Company sent a notice informing me of the probelm. They indicated it could be prevented with proper tire pressure. My tires were well within the range of pressure suggested. I know this becuase I checked them immediatley when I arrived home. This is compleltey unnaceptable and presents a major risk to the driver of these vehicles as well as the surrounding drivers. I almost lost controll of my truck and had flashes of my daughter and I never making it home. There was a parent travelling behind us in a truck. They witnessed the violent shaking and said "i thought your axil was going to come undone and you were going to crash" .This is completley unnacceptable and I will be taking my daughters and my experience to as many forums as possible untill there is a full recall on these trucks. Ford is compeltely aware of the situation, dont let them get away this.

I had gotten a phone call asking to return my used 07 ford focus by the date of 5-02-09. When I arrived at ford center I was asked to go see head of financing kevin rock. Then I was speaking to him about the bank not wanting to go threw with the finance he had said either get our down payment back $1500 or get the new 09 ford focus but we dont not like that model. I than said ill go look around at diffrent models and he replied if you do want another car it will be more of a down payment and money talks. So I decide to get my down payment back and he said no we cant do that but in the begining he said we were able too. Kevin rock was veryvery rud to me and my family before I was asked to enter his office their was another women in their and she was arguing with him and she said to us good luck when leaving she didnt look happy at all and I wasnt either that was by far the worst customer service I had ever had!

When I had first got the car their wher problems with it, the car schock, the reverse lidid not work, the alligment bulled to the left, the left tire was low, the car was not properly detailed. I had tried to get all those things fixed and I took it in but they had asked me to come another day, do I did and they said they would give me a call when the part was ready but never did.

When I bought my car I put an extended warranty on it because of the miles I drive every year. I'm within 200 miles of my warranty expiring and I took the car in for service because the a/c doesnt work. At first the dealership was going to take care of the a/c until they found out what I had for miles. Then they told me they had to have an inspector inspect the a/c and then he would determine if it would be covered. After the inspection we were told that it wasnt covered because a rock hit the compressor. This is just an excuss to get out of what they are responsible. I find it very hard to believe that a rock hit the compressor for the a/c under the car. I would think that this would have created such a noise. If a rock is going to damage this unit then ford needs to look at a resolution to correct this problem. It is very disapointing that dealerships take advantage of people and then wonder why people turn to foreign vehicles . At least they honor there warranties. Very disapponted for car owner.

Hi, my name is Vivette Hall. We have a 2003 Ford Focus that has been nothing but trouble since we purchased it a few years ago. We have owned many automobiles during our lifetime but have never had brake problems so constantly. We have brakes put on every year. We need brakes again, less than a year since we had the last repair. Will you authorize one of your Rockford dealers to repair this car at your expense? Please respond immediately. I need my transportation but can't afford the repair again. Mechanics often tell us that Ford Focus are known for having defective brakes. Please help me. Thanks Vivette Hall

I purchased a Ford Five Hundred 2007, and since then I have had problems with the ride. Constant vibration (like a small jackhammer) starting around speed 43 mph on up to 60 mph. Replaced two tires by dealer, replaced torque converter and have had tires balance 4 times since then. Purchased 4 new tires and would hope that would solve the problem. Even after balancing tires with "Road Force Balance" I still get vibration from the car. Now this is what bothers be, I have drove two loaners from the dealer and they were Ford Five Hundred and they never rode and vibrated like my car. They drove smooth and quiet, so if they were acceptable, why is my car different?