Ford
Reviews and Complaints

I have a 99 power stroke when I had bought it the truck sounded great but a year after I bought it it sounds like crape it's the torch converter that gives it such a loud noise and I blame ford because your the one that put bad touch converter's in my year model I want my truck fixed and I think that you should fix it .It, s not my fault the torch converts out in it

Hello: I agree with the truck owner, not the detroit yahoo with all the Mouth, he sounds like a Ford Stooge! I have a 2004 Ford Freestar van, that my transmission let go at 85, 900 miles with no warning! Bad torque converter, like I have read about, that has happened to hundreds of folks on these vehicles! If you make a defective product (Please have the guts and ethics to make it good!) This is not Ford's ideology. Save a few bucks today and lose many customers in the future! I have loved my Ford Freestar since the day I bought it, It is a pleasure to drive and the ride and power of a luxury vehicle, and the gas milage on the highway is 27-29 mpg. I never anticipated a problem like this, with no warning! Ford's customer service rep was curt and abrupt, (Nothing we can do!) I have many Ford driving friends, and there is nothing I can do about not spreading the word about Ford's Carless attitude after the sale money has lined their pockets!
A Disatisfied Ford owner in Pennsylvania

Buy a foreign make and find out that 3yrs is 3yrs and that they will not do a damn thing to help.You are probably one of those people who spend all of their money at the local cheap oil change place and expect a dealer to go out of their way to help when something major happens.Sounds like a commercial vehicle that some yahoo is beating the crap out of or has a snowplow bracket mounted on the front end.The rest of the year is spent dragging overloaded trailers around town.Feel lucky you got any help at all and quit complaining

CUSTOMER SERVICE WILL NEVER HELP YOU! I HAVE A RELATIVE PROBLEM... MY ADVICE IS TO FILE A COMPLAINT WITH THE BBB, NOTIFY THEM OF YOUR MECHANICS FINDINGS AND ALL THE PROBLEMS YOU HAVE EXPERIANCED. I DO HAVE A NUMBER FOR YOU TO CALL WITH YOUR PROBLEM IF IT HAS STILL NOT BEEN RESOLVED. HER NAME IS LYNN HER NUMBER IS [protected] SHE WORKS IN THE FORD EXECUTIVE BUILDING IN MICHIGAN. GIVE IT A SHOT SHE MIGHT BE ABLE TO HELP. WHEN POSSIBLE ALWAYS OBTAIN A HIGHER-UP PHONE NUMBER. OR A REGIONAL/ZONE QUALITY CONTROL ADVISOR'S PHONE NUMBER... GOOD LUCK

I'm not sure what happened in your situation. I would recommend that you call Ford Customer Relations Center at [protected]. Have your VIN, the repair order (if possible), the name of your dealership and the name of the person you spoke to at the dealership. The Ford CRC representative would be in the best position to help you resove your concern. Thanks.

I will never buy another Ford because of the dishonest people and practices that seem to prevail. I own a 2001 Explorer - the problems started with Ford right after I bought it- remember the big tire fiasco? AT first they were too busy to exchange mine - I understand. But when I went back they said I waited too long and was refused the new tires. Since then I have only used a Ford dealer's service Dept. 2 or 3 times. EACH time I went- my CHECK ENGINE light went on after picking up my car. More than a coincidence. They wont even look at the car for under $90- THIS IS A SCAM! Anyone else experience this type of fraudulent trick?

Ford didn't take bailout money and this post was oviously prior to Toyota's massive quality oopsies, lol.

I am sorry to hear of your issue. I would recommend that you contact the Ford Customer Relations Center at [protected]. Please have your VIN available. The CRC representative would be in the best position to help you resolve your concern. Thank you.

i purchased my 2011 ford crawan victory about 3 month ago. my windsheild cracked when i visited the dealer for replacement they took a picture of the cracked and agreed it look like strees cracked they called to take a picture for the scoand time claiminge the first picture was not clear . one hour later called to detmine that the damaged will not cover by the warranty.

One of the unprofessional and lazy airways. All are irresponsible staffs. Dont go for Thai Airways. Am working with FORD and i was trying this stupid airways for past 20 days for the date change of my tickets and forwarded lot of emails to them but the email id given in their website is the wrong one and they will not attend the phone calls even in customer care. One of the irritatable airways. Please think before you book your tickets

It seems there are big problems with all model years of the Taurus with coil springs breaking off. In some cases, causing a lot of damage. There was a recall, but only on model years up to 1999. My car only has 60, 000 miles and they need to all be replace.

Ford needs to step up to the plate and have another recall.

Right front tire wearing inside and outside edge
I have complained to Ford Many time about this and I was told its my driving
Then why is it only happening on one side?

My ford 2004 f250 6.0 dieasl has had on going problems with the turbo egr systems for a long time I was lucky that most of it was under warrenty but the truck only has 84000 miles and no warrenty. just payed for and still having the same problems and they want thousands of dollars for each repair. don't have it.

We were offered $100 in gas cards for attending a Car Dealer promotion and send the $5 redemption fee also. after mos and never ever received a gift card for my gas. something NEEDS to be done.

Bought a brand new ford escape, at 1, 000 miles the transmission started to slip. It has been in the shop for 7 days now, it seems it already needs a new trans. And we should buy american?

Ford vehicles are HORRIBLE! They are truly one of the worst investments ever. The cars wear and tear very quickly and just isn’t worth all the drama, not including the finical aspect. From the cars to the dealership service department...SUCKS SO BAD!

The same old story. I bought a Fort Figo Ambiente 1.4, 2015 model from FEDAUTO NEWCASTLE on 26 February 2015. There was a dent on the left front door. The Sales Manager promised to fix it for me and made arrangements with a service provider in Newcastle to fix the dent. He sent the Sales person with me to the place were the dent will be fixed. This was a few days after I received the vehicle. With our arrival the the service provider told me that he can only fix the dent on Saturdays and took my number. I never heard from him since then. I phoned the Service manager at FEDAUTO to report that the service provider never called me back. I called him two times after that to find out what the delay is since there is no progress! He promised to personally make arrangements to get my car fixed, even if he must sent me to another service provider who can fix the dent. It is now ONE MONTH LATER and the dent is still not fixed and I am still kept in the dark! On 24 March I decided to rather sell the car! That is that! Poor service by excellence!

Wow, very informative. Really got to the point on this one. By the way, are you 12?

I am eser aynacı.22/ 02/2009 to samsun ford otokoç buying new ford fiesta.Our car damaged after buying ten minutes later.

33 DR 053
[protected]

I have sleepless nights, I loved my Ford Kuga with all my heart and I was hoping that it will take me very far.Hardely 3 years I started having problems when the dealership at The Glen Johannesburg South when I took my car for 60000km service, They told me that I have to pay R22000 for Clutch repairs. When I took this matter seriously and needed explanation they change the story and said it was Spark Plugs Which they recorded on the log book that they changed the spark plugs and they appologised and promised to even buy me new tires. Even so I reported the matter to Ford SA and they didnt even keep up to their promise.
I was going on a Holiday and I had to forget about it because my car was with Ford.

I just bought a brand new ford focus ST. Problems with the clutch at 6000km with it smoking and burning, even at low speeds whilst driving. Ford now want me to cover the expense of the repair work which is R27 000.00. This is after having taken out the extra 80000km maintenance plan. Wish I had bought a VW.

I have a 2014 Ford Focus ST3. The engine light came on 2 weeks ago, gone to a dealership 3 times in one week and I'm still sitting with the problem. the vehicle is boosting nowhere the way it should. I would think that this is their flagship vehicle and to get this sort of service is absolutely appalling. so now I'm driving a performance car that does not perform. They make absolute, y no attempt to assist. i would never suggest that anybody buy a Ford nor would I buy another myself

i have bought my fiesta 2013 model on the 6th june 2013 since then the ford have not yet released the car in the system and i am afraid of driving the car since it is a target for criminals as it is not yet registered on my name.I appeal with Ford to assist me on this matter as the situation is beyond my control and the dealership that i bought the car from is unable to assit me with the registration due to above mentioned challenge.I have been driving with the permit since 6th june 2013 until now, so it means i have been driving with three permits so far.Please could you email on this number for respond:emmah1979.nkosi@gmail.com or call me on :[protected].

your respond will be highly appreciated.

I bought a Ford Figo. Since day 1 I had a problem with the driver seat that just dislodges itself whilst i am driving. It is now 18 months down the line and Hatfield Auto and Ford Customer Care is still unable to resovle the issue. i was texted last week to bring my car in to Hatfield Auto on 1 Feb 12 to have the new part fitted. I left the car at 07h00 just to be phoned by Hatfield Auto at 4pm and be informed that they have the wrong part and the car will only be ready later. They could not confirm when it will be ready.

I think the service of Ford Customer Care and Hatfield Auto is way below standard.

Fred Fieldhouse

I had a bad experience today. 6/01/2012 Vehicle booked in, list all the problems, Paid for the vehicle and only to find that they did not fix two of my problems and yet not shy to charge you for something that is not fixed. I had to drive back, petrol wasted and also my log book was not even stamped. Guys, I can not even blame it on the new S.A as it is still the old S.A who did the service, Shocking.

Dissatisfied customer. :{

I am experiencing a similar experience with my Ford Bantam I bought in Decmber 2009 brand new. It has been leaking since then (when I was it as well as when it rains if it is on an incline)

It has been with Ford Kempster Umhlanga Dealership, who seemed not to take my concern seriously as it does matter to them. To them it is like I am trying my luck to get a new car. My issue though is that this problem surfaced when the car was still brand new. What a f...

I find that FORD is very poor in after sale service.

As a result I would wish my enemies to buy a FORD CAR. To my friends, never ever consider purchasing a FORD car as they are only interested in making a SALE, but not to satisfy a client.

I bought ford focus (Auto) 2.0 two years ago and ford sold me extended warrenty, last year october my ford started giving me gearbor problems, i took it ford dealer and they submitted the claim to inovation group and they didn't want to pay. I fixed my the gearbox and it is still giving the same problems, we took back and they say they can't figure out the problem. how on earth they build something they can't fix or detemine the problem? they had my car for two weeks they can't fix the problem. I will never buy ford car again in my life. the service is bad and they don't know what they doing.

I purchased a fleet of 15 Ford Fiestas and 11 Ford bakkies in May 2009. This is my second time buying Fords. The problem with the new Ford Fiesta's is that they have a serious problem sith the ignition key. I have complained on a continual basis without success. My technical team now have to use a pliers to get hold of the ingition key to start the vehicle. This is a design fault that is not being sorted out by Ford.

If you have the INVOICE from your car when you purchased it, contact the FORD REGIONAL MANAGER with your complaint about shady dealer practices of selling yo the vehicle. A FORD Regional Manager can require that dealer to put in the radio if your vehicle has it listed on the Invoice that was presented to you at the time of Purchase. Generally Regional Managers are only in dealerships once or twice evry 3 months to handle Issuses with Service . You will have to meet with them to get your problem resolved.

Don't allow your dealer to get away with this. follow up your complaint to: http://www.ford.com/about-ford/careers/contact-ford

I am not late on payments and never have been. I pay two payments at a time and have so for almost a year.. well Ford credit did not process the payments. once I found out they did tell me I authorized but where not processed for some reason... they did refund me the late fees ---But dinged my credit for being late? I was not.. I have the confirmation number ---So now I need to write a letter to the 800 pound ford credit giant basically begging them to do the write thing and remove it --- they are rude and just nasty the different is I bought 5 fords and was buying 2 more this year for my company ---as I said was --the thing you need to know is even if ford credit and ford say they are different companies they are not the profits go in the same pocket like Chevy GM! so --don't by a Ford/Chevy and that what I am doing --now if they do the right thing by removing it from my credit and send me a sorry and some coffee. I will consider -- the sad thing is all the banks and car companies are operating on tax payers money --that our money that the DEMs gave to them! Yes our money to treat you and I like crap and keep them in jobs... We are the working people and have two choices let them keep using us or this upcoming election vote the Dems out of office! The Dems are there friends not yours or mine - Dems claim big business and banks are bad but keep giving them our money and yes Obama did kept them in there over paid jobs and did not let them walk our path in getting repossessed and losing our jobs but let the same people that keep treating us like crap keep there jobs and houses cars. Dems claiming to be for the poor and against the rich but keep giving there friend the banks and car companies our money so they don't have to looses a thing --because they think we are stupid --If the Dems had let them get repossessed like all of us normal everyday people loose there job and car reprocessed like the rest of us having to fight our way out.. I promise you they would be treating you better --- if you where in there position how would you treat people --- Something to think about when Dems say there are for you ? last 8 years should remind you of what you lost.. I was lucky that I was able to work thought this and not loose everything.. Just think about what I said --I am not for either party trust me but look at the facts.. We allowed the Dems to bail out so they have no idea what we had to endure--- Made me stronger and wakeup to what the Dems did to us

I just had my car repo'd last week from Ford. Was 60 days past due and coming up on being 90. Every single day, I have been calling them and they have been telling me the same thing over and over again. I need to call back tomorrow because my account information has not been updated yet. They told me that it takes 24-48 hours for that to happen. Well, its been a week now. I can't get any information on how much this is going to cost me. My car was a lease, I had 4 payments to go. I will try to call them again tomorrow and see what happens.

My complaint is with the lease return. The car was in pristine condition. I even take out the mats and put drug store mats in so when I return the car their original mats are in perfect condition. I did all my maintenance directrly with Ford (oil changes tire rotations etc).

When I went to return the car the dealer said it was in good condition and not to worry everything looked great (except for a small grocery cart ding).

I received a bill from Ford Credit for over 600.00 for tires as they said they were about 3 sheets of paper thick below the allowed tread. ( I had 36, 000 miles on tires with a 42, 000 mile warenty...go figure) so I was charged 175.00 each for 3 tires the ding and some other scratches (that were also very minor).

I c alled to dispute and the people at For Credit were so rude. I was never late with my payment ever and I was treated like a low life. They would not connect me to anyone in charge...April and Katie...you think you are so tough...go to college...get a real job...you two are loosers! I hope your ### get huge sitting in your cubicle eating hohos and treating people badly while robbing them blind. Remember, what goes around comes around!

I will never lease a car from Ford period. When I called the dealer to let them know what they were doing, he said if I were to lease a car with him again he would take care of the bill. What a bunch of crooks. Keep it up guys, you will be in as much trouble as GM. I am leasing foreign next time .

I had the same exact situation. They took my vehicle. I was 60 days late on a payment. I moved and they could not contact me for a week but took my vehicle because they thought I tried to escape with it. They didn't even give me time to update my phone number and new address. They are RUDE, one representative even ridiculed my terminal illness aksing "why are you in the hospital so much?" I explained that I had lupus and that I get sick sometimes. She told me "Well you knew you were sick when you bought the car". So after almost 3 years of payments they repossessed it because I didn't talk to them on the phone when they were trying to reach me. I would advise EVERYBODY no matter how desperate you are for a vehicle to never, ever ever do business with ford credit. They are heartless, their rates are high, and if you lose your job they repossess your car immediately because you have to have a job in order to keep your car according to the contract. They have some shady business practices and are rude to their customers.

DO NOT GET A LOAN FROM FORD CREDIT. If you are applying for a loan through the dealer and not your bank, make sure you ask if they are using ford credit. If they say yes, tell them to please find another loan company.

Ford Credit is run by a bunch of a**holes who the majority of don't speak good English. There is a special place in hell for most of them, especially Sherry Johnson and Belinda Navis of Ford Credit in Deerfield Beach, Fl.

dear meh. sounds like your as big a jerk as the guys at ford. I too have had problems with them, called told them I was laid off and worked out plan, followed them took my truck anyway, got nothing but rude people that obviously have job security! You need to see if they're hiring!

ok english is not your first language, that much is a given. however i believe you're leaving out key details. from your single long paragraph it sounds as if your account was deemed a high risk, meaning you are prob never on time with your payments & never call ford credit when you're late. your account must have already been out for repo for them to get to your car so fast after your call. if you read your contract you will see they have the right to pick up a vehicle after only 1 day past due so i dont know where the "you cant repo my car until im 90 days past due" came into play. anyways, hope everything works out for you and you were able to get your car back

Anyone with a 2017 Ford Taurus with broken coil springs:
Though a recall has not been issued for the 2017, there is a recall for the [protected], leaving all of us with the 2017 to pay for the repair ourselves when Ford should cover it! I have spoken to several Ford dealer mechanics who cannot believe the 2017 was never recalled, and I am asking that anyone with this issue follow up with Ford and the NHTSA so that we all get help with this! If you have already repaired this, you get reimbursed if there is a recall; they just need enough complaints to put it into motion! Call the Ford Customer Relations line at [protected] and the NHTSA Vehicle Safety Hotline at [protected]. This is a safety and fairness issue that should not be ignored!

Ford new holland auto group in new holland pa [protected] w. Main street new holland, pa 17557) is the last place on earth where you should purchase a new or used vehicle! The service at ford new holland auto group is completely unacceptable. They are not professional. I can not believe the way we were treated by these people. I would never recommend anyone to buy a vehicle from these people not even my worst enemy. They were not honest in their conversations so I can only imagine what they are hiding in the quality of the vehicles they are trying to sell.

I have a 2017 Ford Expedition. The rearview mirror fell off three months after the 2017 purchase. It has just fallen off for the 11th time and although it has been glued 10 times it does not adhere to the window. It is a safety hazard and the Ford Corporation has not come up with a solution. I almost hit a woman right behind be as I could not see her position using the side mirrors.

I have been without the mirror more than I have been with one. Everytime, the solution is to glue again. This has not been the answer and none other is forthcoming.

Service dept installed ac evaporator without orifice tube I had to take it to another shop and pay them to fix what dumb dumb ford
Couldnt. They wont even accept the idea that they made a mistake. This dealers customer service sucks from the service manager
To the sales manager to the owner they dont even return phone calls. I contacted ford what a waste of time that was. Stay away from this dealer! I'll be selling my 2 fords soon.

I would not recommend anyone to purchase a vehicle from galarza. I purchased a car and the same day I drove it off the lot we had to bring it back the transmission was messed up, they gave of the run around and we asked for our money back but they refuse to give it back, i'm stuck with the car now. The contract they gave me was bogus so is the warranty paper. Every one that i know purchased a vehicle from galarza has complained about their care breaking down on more than one occasion. So please don't make the same mistake. Before going the galarza I was not approved for a loan from any other dealers that should have told me something was wrong with the dealers. If i wasn't approved there how come they were approving my credit at galarza, because it a phonie company everything about them is wrong .

This dealership cannot be trusted at all times. They will lure you and screw you! My 2017 expedition engine blew up with 62, 000 miles on it. I took it to ford of upland for repair. After paying almost $6, 000 for replacing the engine, 10 miles driving off the service lot, my engine had a leak, something was was not installed correctly. After a month, I took the expedition back for a smoke coming out of my vents, the service manager jason forsythe informed me that they refused to work on my car. What a rip-off!

Due to a vehicle defect we had to purchase a sway bar..shock & strut assembly..stabilizer bar control link..a new tire, , and alignment. Our vehicles tire blew out due to this defect and no one at Ford will take responsibility. If we had been on a highway we certainly would have been killed and this would be a major lawsuit. Our total expense came in at $1277.54. Ford has stated they have no record of this vehicle having that problem but have had this particular problem with other Ford products. We want reumbursed for the amount this problem cost us. We have the parts, pictures, and info from people who saw this accident. Please respond !

I had the same experience with this dealership! Stay away from Upland Ford they are the most dishonest service company!

2017 Ford Escape, Cracked crossmember due to very bad weld, Ford declined to fix it because we
were 4, 000 miles over our 36, 000 mile warrenty. Cost me out of pocket $639. I told ford this was a saftey issue, but all they would say is sorry you over your warrenty. Check out the photos

They cannot take it for free, unless the mineral rights were sold before you bought the property. Go back to original deed and see what it says.

If the deed includes mineral rights you are entitled to compensation.

I have a 2002 E-350 van. well the #3 plug just blew out. come to find out this is normal! no recall?

I am disgusted with ford as while. My 2005 ford escape limited has over $3, 000.00 in damage do to catalytic converter fault and coil packs which then in returned according to the garage fried my PCM which caught fire. Ford customer service was no help and will not give a response to why they won't help fix me in the cost when they know they have a problem with there PCMS and coil packs. I have spent 80, 000.00 dollars on ford vehicles in the past 15 years and will never by another Ford vehicle, volvo jaguar or any other piece of ### they produce. Customer service is horrible. The only reason they didn't need bailed out is because they don't recall parts that should be and stick to the consumer. Henry Ford is turning in his grave.

Your new engine now has a 3 yr/100, ooo mile warranty.You asked for Ford to address this problem and they did.Way to go Ford!

Contours are really nice cars when taken care of properly.

You should never buy a car without having it checked first by a mechanic YOU trust. That mechanic is the only one you should go to for anything.

In the seven years I had my 98 Contour, the only problem I had with it was my mom knocking the mirror off when she was driving too close to a fence.

Your car is obviously not well taken care of. Contours generally don't shake until you've reached about 104 to 115 mph. I have friends with Contours who agree.

It's not a POS car. You have POS seller/mechanic.