Ford
Reviews and Complaints

My 2016 explorer display screen goes blank at random times for no reason, will be blank for sometimes long periods of times, or then again comes back on within the day. I have taken it to the local ford dealer, where they replaced some module entirely, then I took it back when it continued to do the same thing, and they told me it need a software update, which they apparently did. One week later, it is doing the same thing again! I am still under warranty, but very concerned about what will happen when warranty is up (this august 2018) will I be paying every time I have to take it in for this problem, which has been occurring since the purchase of the car? Seems like from researching, this has been a common problem with that particular year explorer. Please tell me what ford is going to do for me regarding this issue?

I haven't been the best with making my payments on time but I do the best I can given my circumstances. In the process of moving in with my fiancé to a new home that she bought, starting a new and better job than I've had before, and finally building up some savings so I can pay off my DWI classes from 2012. Yes, I've been financially crippled for the past 6 years. Getting this vehicle at first was great. After the first year, I went thru a very hard divorce where I lost everything. I had nowhere to live and no job, which also meant I couldn't make my car payments. I struggled and eventually Ford repossessed the vehicle. My family was able to help me out and I got the vehicle back and found a decent job to get by for the time being. About 1.5 years down the road, I came into more hardships and vehicle was repossessed again. I called the company, brought the account back to current, and also was able to rewrite my contract to have lower payments. Things were looking good. Fast forward to now. I finally moved out of my old place and in with my fiancé where I can begin to save money and catch up on everything else I owe. My old house was in horrid shape due to water damage unforeseen until we pulled up the carpet. So I've been funneling money into that for repairs and to help my parents with the costs since they rented it to me. I started a new job that's bi-weekly pay and it's taking a little bit to reset everything to get it on the correct bill pay schedule. I knew I was overdue for 2 car payments, so last night after I got home from work, I made the two payments totaling $520. I did this thru Moneygram since it would be quick and direct with little to no wait time. I made the payment at 11:55pm and my vehicle was repossessed at 12:10am. After calling Ford Redemption department to inquire about my vehicle, they said they don't have the records from the tow company yet and it takes 24-48 hours to get before they can make a decision on what they want to do. I only owe one payment for this current month. My normal payment is $258.85 and I only owe $248 this month. Worst part is they won't even connect me to the Redemption department to speak to them. I'm assuming they're doing that so I will incur the fees from towing? And that's if they decide to let me have my car back. I know we all have hard times and this is the 3rd time but it's not for my lack of trying. Am I just trying too hard for nothing?

I bought a 2011 Ford Explorer for my wife I wanted a car that was safe for her and my children and grandchildren she started having trouble with the steering warning light came on we bought the car with a hundred 34000 miles on it and now has $153, 000 Ford motor company values their dollar over your safety they won't replace the steering defect in our vehicle because we are over there extension mileage well forward I got news for you I will never buy another one of your POS as long as I live

Wife and I leased a 2017 Explorer XLT back in December 2017. Since then we have had nothing but issues with a smell of exhaust when accelerating at city and highway speeds. Sawgrass Ford in Sunrise, FL replaced the lift gate seals and reprogrammed the a.c. but to no avail. This smell is very strong and is giving us headaches. I am a disabled USAF Gulf War Veteran and I will be making an appointment with my doctor to test for carbon monoxide. Please contact me as soon as possible to discuss your course of action to this matter.

Hello,

Let me start by saying your sales team was great, made the car buying part of this easy...maybe too easy in that I made a quick decision to buy without researching what complaints there were about this vehicle. I am a home health nurse and traded my Honda accord in to your dealership as I needed something with more room to store my work supplies while still maintaining decent gas mileage.

I have never been more disappointed in a new car. I was so pleased with the service during the purchase. But this car is not what it is claimed to be. They claim 20-29 mpg, which Is why I purchased this to stay within a reasonable gas mileage. I am not even getting 16 mpg! The car blows warm air all the time, unless the AC is on. The air also blows a faint motor/gas smell. My rear window squeaks when you roll it down. I can not afford to be filling up twice a week, especially after the amount of money I pay a month for the lease payment. Then today, my steering wheel locked and wont move up/down front/back!

Sadly, I feel I should have listened to my husband and stayed away from a Ford. I hope you can steer my a direction in which this can be addressed. I already have an appointment with a Ford dealership (who happens to be a good friend of ours), but I'm not feeling too confident at this point.

In May of 2017 I purchased a used 2008 Ford Escape Hybrid. Four days after purchasing the vehicle, I noticed that the ABS light and check break system/regen break system disabled popped on. I got the break system evaluated and was told that it didn't appear to be any break issues and that I would have to take the car to the dealer to get it further evaluated. In March 2018, I paid close to $1000 to get break work done on my car. All codes were gone and I was so happy. Today, as I attempted to stop at a light, the car skid and minutes later the ABS light came on. I am devastated! I am a pre-school teacher and a single mom and I don't have extra money to repay for repairs. During my investigation, I noticed so many complaints about the Ford Escape Hybrid and I am appalled that there hasn't been a recall about this problem. It doesn't make Ford look good at all and it makes people want to choose another car manufacturer! I am hoping this post reach someone who has concerns about the safety of their customers.

Thank You
Magretta Nelson

I bought this vehicle in March of 2005. Current miles 135000. Recently discovered a loud noise coming from the passenger side rear wheel well. Upon investigating, it was discovered that the shock absorber was separated at the top and floating due to severe corrosion. Upon having a professional inspection from the local body shop, I was informed that it is irreparable due to the severe corrosion and there was nothing to reattach the shock to the vehicle. He also stated that this was a common problem with Ford Escapes in that year. Upon researching on- line I discovered hundreds of complaints regarding the same issue. And that Ford has done nothing to resolve the issue. How can this be? This Escape has been a well maintained vehicle since I have owned it and I am extremely disappointed in the amount of deterioration that is on it.
I purchase new vehicles about every 10-15 years and have never seen this amount of decay on any other vehicles that my wife or I have owned.
Based on the amount of complaints similar to mine, I would like to know if Ford intends to stand by their product.

On the evening of April 30, 2017 my rear window (on the lift gate) opened by itself and when walking around the car at night I walked right into the edge of the open window. The height of the window hit me in my right eye causing me to fall to the ground. The next morning I went to the emergency room which sent me to a specialist where I was diagnosed as having my eye muscles torn from my pupil. After receiving surgery several months later I was told I would never be able to see straight again and always need to wear glasses with prisms to be able to drive or even walk without seeing double.
Since that time the rear window has opened by itself 3 or 4 times but thankfully not at night where it's impossible to see. This vehicle defect not only costed me thousands in medical bills but left me without seeing straight again.
I'm not sure if this will fall on deaf ears or not but wanted to let someone know of this incident in hopes no one else must endure the pain and suffering I had to deal with.

Regards,
Frederick Cantelmo
114 Riverwood Drive
Fort Mill, SC 29715

6/1/2018

Coggin ford did me wrong! Go in with broken left window go out with broken right window?

I brought my 2008 expedition into coggin ford in jacksonville to repair the drives side window, regulator and motor for 712.46$ monday5/21/2018, gamble, service advisor, calls me on tuesday 5/22/18 and informs me ford order the left hand parts, but they received the right hand side parts instead. On may 23rd, and may 24th gamble tells me the same the left side ordered but received the right, on may 25th gamble calls and said they received the correct parts and door will be fix today friday 5/25th. I go to ford on saturday may 26th pay the cashier 712.46$ for the left window repair. The truck is brought to the service area. The truck was running I open the drive door, I did not move the truck, I tested left window, it worked great, then pressed the button for the right, there was a terrible winding noise and then the right window dropped. This was witnessed by pat the servce advisor and the shuttle person. Pat tries to put the window up but falls on him. I do not move the the truck, told pat I was leaving it, he indicated that they would make it right? I returned on memorial day, may 28th, I am informed by matt, service manager, ford has a new estimate for the right door at 712.46$. I explained to matt on friday as indicated in the service report from the mechanic left window repaired, right window ok, with in one night at ford the right window does not work? According to matt these thing happen and the window motor go over night? Matt said they would not be retsponsible but they would take 20% off! On tuesday may 29th I speak to gamble again, he holds the same position as matt the service manager, "things just happen"I request to speak to the general manager. On wednesday5/30 I finally speak to richard johnson, he said the same thing, the door motors break over night on there own! He said he would investigate and get back to me! Now friday, 12 days coggin ford had my truck, mr johnson says ford is not responsible, and things happen and the right side window broke on its own! He offered 30% off the repairs, why offer anything if your not responsible!

I bring my truck to coggin ford to repair the left drives window a fter 712.46$ and 12 days I going home with a broken right window, I guess this is how mr johnson the general manager does business and builds customers!. I am extremely unhappy in the way I was treated, I bought the truck used from coggin honda 30 days before I wish I never did business with coggin!

Neal a ferro
2008 expedition
Vin1fmfu17528la63337
Coggin customer number 3291367
Coggin work number 393427
Telephone number [protected],
Coggin ford
9650 atlantic blvd
Jacksonville florida [protected]

Good day.

I write to you in total shock and disgust at the lack of customer service I have experienced.

I have always only purchased Volkswagen in the past but having researched the Fiesta 1.0 Ecoboost (and being in the market for a car last year) I was completely enthralled by it and bought one.
My vehicle was not purchased brand new and in the first week I noticed a strange noise whenever I applied the brakes. There was also an issue where the right rear window would intermittently not wind up. I took my 2015 Fiesta 1.0 Ecoboost Trend to CMH Umhlanga. They said that the brake discs needed skimming and that I should monitor the frequency of non-operation of the window. I agreed for the dealer to carry out the repair.
A few days later the noise re-appeared and on contacting the dealer, I was told that it will go away but it worsened. Frustrated, I went back to the dealer and insisted that they have a look. This time they said the brake pads were non original, hence the noise. My concerns here are: did the discs need to be skimmed in the first place as this was not done free of charge and how did an official workshop of a major motor supplier not have pick up the anomaly with the pads upon initial inspection? Getting this resolved was yet again at the loss of my personal time and money as I had to take time off work each time that I had to run back and forth.

In January of last year I took the vehicle through to the same dealer for the annual service. I was met by a gentleman who spoke to me in a very unprofessional manner, using words like "Bra" and "Ekse".
Shocked, but wanting to get my car sorted out, I proceeded to book the car in with him. I explained that the issue with the window was still there and he assured me (in slang) that he would have it sorted out. There was also a problem with the Sync system which I asked him to check and, to my total disbelief, he asked me what is a Sync. I had to educate a Ford staff member about a Ford product!
I left there totally bewildered and even more uncertain if I ever should have moved away from Volkswagen. That afternoon I was transported back to the dealer only to find that the window was in exactly the same condition. When I questioned the service advisor he said that it was working fine when he tested it and that he would send someone out to me to check on the fault in a few days as it was already late in the day. A few days later some guy came to have a look, tried some device and said that this was not the issue and another part needed to be ordered. More than a month later, I called the dealer to find out what the progress was. This time I was told that they had confused me with another customer. They had replaced the part on his vehicle and the status of mine was that, according to their records, the window functionality was being monitored by the customer. They promised that they would order me a replacement part immediately and contact me as soon as it arrived.
A few weeks later, I was contacted by Bevan to say that the part is still on order. When it got to a month again, I called Bevan and he said that there was some sort of issue with part and it was on re-call but assured me that he would immediately place an order for the part….If there was a recall, why did they need a call from me to order the correct part.

About three weeks ago, they called me and arranged to collect my vehicle in order to conduct the repair. Granted, on that day, my vehicle was quite dirty but they brought it back in the same condition saying that they didn't want to delay me by washing the car so they returned it as soon as they were done. Really?
When I got home that evening I got home only to discover that there was something preventing the right rear door from opening(the door that they had worked on).
Frustrated and disappointed as I had to again take time off to get Ford to do their job properly, I returned to the dealer the next day. This time I went directly to the dealer principal and explained all of the above to him. After a while the vehicle was ready and they said it was some clip that was jamming the door which they had not sorted out but that it was fine. I tried the door and it worked fine, but then the left rear window started doing the same thing that the right window was doing. They assured me that they would order a new part and call me as soon as they have it.

I requested an explanation from the dealer principal, which they have not provided me with, and I am still waiting for them to install the part. All I got was an apology that was more like an attempt to get rid of me. It seems that even though I escalated all of this to the dealer, I was forgotten the moment I walked out the door. I seriously doubt that I will ever buy a Ford or advise anybody to do so based on the pathetic after sales support that Ford provides.

I forwarded this message to Ford South Africa customer care on the 31st of May 2018 and have still not received a response

Dear Sir/Madam

On May 13 I visited Viva Ford 5550 North Desert Blvd., El Paso, TX
[protected], interested in purchasing a car. I spoke with a salesman, Normando Bustamonte. I gave him my budget ($20, 000), said I hoped to find a vehicle with enough power to pull 3, 500lbs and would preferably like a V6 engine.

I was surprised to see him bring around a brand new Ford Escape S for me to test drive and he assured me that he could work with me on my budget. Of course, I liked the car. Back in the showroom, he said he wanted to correct a mistake. The car was not a V6, but after questioning, again assured me that it would pull 3, 500lbs. I should have suspected something right then, as well as when some of my questions were not answered clearly. I purchased the car, cash.

I finally had time 2 weeks later to take my car to a garage to install a hitch for the trailer of my dreams, but they refused to, as they said it would be unsafe. I specifically brought a new car to pull a trailer.

I brought my car back to the dealer and asked them to fix this problem. Normando's and his manager's solution was to put me in a car that would be $14, 000 more than my budget. I was so disappointed at the thought of my dream retirement, traveling the country pulling my trailer, vanishing - I almost let them pressure me into this solution.

They apologized for the "misrepresentation" and offered to give me a free tank of gas and a car wash.

I want nothing done now. But I do want you to know that this dealer is willing to put a customer into a dangerous situation in order to sell a car.

Thank you for reading this.

Michele Rasch

My mileage is about 163,000 roughly, over the last 2 weeks I have been experiencing issues with my dashboard and headlights flickering as I drive at night. And the car idles down and while driving it feels like it might cut off which is scary for me. I got the throttle body cleaned, the air filters checked. I got it checked for codes, and there where no codes or warning lights. I am a single parent with no support system. To make matters worse is that I am a delivery driver which is my only source of income. I am upset because this is the second ford freestyle I have had to purchased in the last 4 years I am $16, 000 in the whole for these two vehicles and they both have electrical issues. The other was a 2006 ford freestyle sel. I don't have the money to deal with another factory issue. I only take my car to licensed repair shops. Took it to a ford dealership and he said that he feels like its an electric issue but it would be expensive to diagnose and fix... I already know what that means, which is that I will have to buy a whole mother truck and deal with car notes again for the 3rd time. Ford makes these cars that keep going bad and should fix it if it was not caused by the driver. How can both my car at different years have the same problems? I need help because if I loose my car, I loose all my income omg help please...

The front logo is only 5 years old and the attached photo shows how the paint or decal has peeled off. The discoloration looks like the vehicle is much more than only 5 years old. The Ford emblem should be made to last longer as it represents the company.

I am writing as the owner's brother-in-law who also happens to be a stock holder. Lets get this item replaced at no cost. Thank you in advance for your assistance. Christopher

Just wrote a page full of my complaint only to to have it all lost. So to make a long story short the Gm at the dealership said he will not honor the " other guys" promises meaning the GM that t bought my truck from. And "I need to go out separate ways". The other GM new good customer service this new GM does not I went back to this dealer after buying my wife's new 2017 Escape titanium because of good customer service I bought a2016 f 150 lariat but will never go back. I'm letting everyone know on social media and any other way possible not to buy from this dealership the GM Derrick should be fired He's chasing way customers Very poor customer service Dealership in Shelby NC. Classic ford

Dear Concerned,

On Saturday, May 26th, 2018, my wife & I came very close to what could have been a serious accident while traveling from Venice, Florida to Cape Coral, Florida on I-75, driving our 2014 Ford Explorer.

We had stopped earlier for gas and as I left the station I noticed a slight grinding noise that seemed to be coming from the steering column. Since we were close to home, I decided to continue and get it checked out by the Ford dealership. After just a few miles I started noticing that moving the steering wheel was taking more effort. At this time I thought the power steering unit was going bad. About this time I was in the middle lane between another car & a semi. I moved the wheel just slightly & our car swerved, very nearly hitting the semi trailer. I put on the emergency flashers & drove very slowly for a couple of miles in the right lane to our exit & to our home nearby. By the time I got home I was going about 10 mph & was having much difficulty steering the car. Monday morning, I had the Explorer towed to the Sam Galloway Ford Dealership (Fort Myers). We found that the problem was a failure of the rack & pinion system that controls steering.

I thought it very unusual for a rack & pinion to completely fail at a mileage of only 42, 400 miles, so I went on line to determine if other owners of 2014 Explorers had experienced anything similar. What I found was very disturbing. I read through dozens of testimonies of people that had the same thing happen. It also seems that the average mileage for this failure is @ 42, 000 miles. My Explorer had 42, 400 miles (right on schedule)

This has me very upset & as a lifelong Ford fan (this is my third Explorer), I am extremely disappointed that absolutely no information was forthcoming. Folks, this is as dangerous as a situation can get & it is well known that Ford Motors is very much aware but has somehow come to the decision not to make owners aware or to issue a recall even though there have been accidents as a result of this failure. My wife & I could have easily been killed because we had no inkling about this impending failure. This is unacceptable!

Another problem is this, after repairs were made at a cost of $2, 600, I ask if an improved rack & pinion was installed, the answer was that the same original parts were installed. I made a comment that based on that I would expect another failure of the rack & pinion at somewhere around 80, 000 miles. The only reply I got was (well, do you want to fix the car or trade it in?) My wife now refuses to drive the car because "It could happen again"

I am writing this for a couple reasons. First, I know there have been accidents due to this failure but as far as I know there have been no fatalities. This is temporary. If Ford motors continues to keep people (in the dark), it's only a matter of time until there will be fatalities as a result of your decision. Secondly, my expectation is that I be reimbursed for the cost of this replacement.

I fully expect that Ford Motors begin to own this situation. For now this letter is for your eyes only but I am beginning to compile reports from the many 2014 Explorer owners & to record any testimonies to this problem & any accidents associated with this equipment failure. I expect a favorable response within 30 days.

I am a 72 year old retired man with way too much time on my hands. I would like this to be resolved iambically but after nearly killing myself & my wife, I am prepared to take this cause on as a temporary full time job. You have no way of knowing me but if I have to go to work at this, I will be relentless in my efforts to document & share my work product to protect other clueless 2014 Explorer owners as well as alerting any consumer advocates & law firms that will listen.

As I said before, I am 72 years old & a lifetime (Ford Man). Please, please make the decision to acknowledge this problem before the first fatality happens. I will look forward to your response.

JR Litton

P.O. Box 150635

Cape Coral, Fl 33915

Phone [protected]

When i bought my certified used car from a ford dealer in grapevine texas i asked for all paperwork about car i also asked why a trunk release was installed by previous owner but that was not true when i took it in for service at said dealership i asked for all paperwork on car and thats when i noticed that steering wheel was replaced i bought car with 68000 miles so i asked why they replaced the steering wheel but they refused to tell me why. Well now i know why the ignition module is a part that fails on all 2008 to 2011 focus and button that dealer said was instaled by previous owner was not for trunk release it was 5 dollar fix to start car so owner didn't have to pay 500 or more dollars for a part that should have been at the least had a TSB OR RECALLED. I have been a loyal ford owner all my life but seeing how ford motor company cares not 1 bit about its customers and only about making money when ford has known about this failure from the start and did nothing to help your customers and dealership that lied and covered up the fact that this vehicle had problems with ignition module i don't believe i will be buying any more of your products. Ford needs to fix this part at your cost not mine.

Thank You
DAVID PUTTER

This an email exchange I had with the sales manager at the dealership listed in the subject; I wanted to make Ford aware of the issue so that they may correct any service issues for the longevity of its brand:

Hi Tom,

I am in the process of deleting all communications with various dealers; as you may be aware I was shopping around with so many dealerships to obtain the best price and make an excellent purchase (for me).

Up until last night, I had planned on making the purchase at your dealership as I was working with your new sales associate, Jacob. He had been very excellent overall and his communication and patience with me was unparalleled. I had multiple deals I was considering, however your dealership was still the lowest out the door price as of last night. I wanted to let you know that your sales consultant "Tim Robertson" ruined the deal and any future deals I will or may have had with your dealership. He was curt, unyielding and actually scolded me for "wasting his time" since he was apparently aware that I was shopping around. As far as I'm concerned, I'll shop around as much as i would like until I'm certain I am getting the best deal. I am aware that another dealership that I had previously visited during the day had contacted your dealership to let them know I was shopping around. They even told me they were going to call ahead, which I didn't care if they did or not.

Not only did your dealership lose a sale (not that anyone cares based on Tim's comments directly toward me that I should go buy the car if I could get it for the price I had mentioned), but Ford company itself lost a customer.

My father has been a Ford man his entire life, always praising the brand and he has always been proud to buy American. At my age now and upon reflection, my previous experience with Ford was only a negative experience on a used car I bought when I was in High School/College. Being that was 20 years ago, I decided to give Ford a chance once more based on my father's belief and the fact that Ford did not take the buy-out money the other dealerships took during that last downturn- I found that admirable and a show of great stability.

Anyway, back to the issue at hand. I'm pretty sure the views of this sales consultant, who claimed to be the finance manager last night, are not to be construed as the views of Ford Motor Company (and hopefully not this dealership). My father was extremely agitated when I told him about what happened and I wasn't going to write anything about it if it weren't for my father asking me to do so.

At the conclusion of the verbal lashing I received, Mr. Robertson proceeded to ask me he (Jacob) had my contact information, to which I replied, "yes, but I don't have his card". Mr. Robertson reached to his left, picked up a business card, threw it in my direction and said, "he doesn't have one he's new, here's mine".

After he stormed away from Jacob's desk, Jacob walked over and apologized because he clearly saw behavior unbecoming of someone supposed to be professional when handling any customer. I have said more than enough, but I have decided since I have taken this much time and effort to write this email, I might as well send it up the chain higher than your dealership so that I can shed light on this to Ford Motor Company.

Sincerely,

************** (my name removed for this forum)

I bought a vehicle from Hawk ford oak lawn Il on 95th St. it lasted me 24 hours before the four-wheel-drive activated I took it back they would not fix it then I went outside and spent another $16, 000 on another truck which I had to sell two of my cars to buy the truck I am a single dad and needed a reliable vehicle so I purchased one vehicle thinking it would be fine and it did not last for 24 hours then I bought a 2010 F1 50 finally when it was time to have underneath the hood checked for service noticed the anti-freeze was full of mud so they brought the vehicle back gave me a rental car and flushed it out at no charge then shortly after that the air conditioning went out on that and they had my vehicle from April 1 to May 5 of 2017 before they realize that they had my vehicle and fixed it to change the AC condenser also bought the car it had overspray over the vehicle the salesman insisted it was in the paint also needed to replace the brakes Which they told me were installed wrong on the vehicle ! relatively fast ! Now I am having an anti-freeze leak from the radiator and they tell me that the water pump also is leaking which I am mechanically inclined and know that the radiator was just leaking and now wanted to do the water pump the water pump ! Water pump was covered in the radiator was not I purchased the warranty that the salesman told me would be the best and obviously is not getting covered so now once again I drop my vehicle off on May 4 or fifth and I still do not have my vehicle back this has been the worst experience of my life purchasing a ford I have owned over 10 Ford Mustangs and I have never felt so taken Advantage of by a company to lose my truck two times in service for over 60 days and I have to make a $435 payment on the truck that I did not use and had to pay people to move stuff for me when I needed my truck I am honestly thinking about contacting a lawyer but I just don't know what to do anymore I am so frustrated I want to stop making payments on my truck what's next to break since everything has went wrong I didn't do these people not go over a vehicle before they take it in and I am honestly thinking about contacting a lawyer but I just don't know what to do anymore I am so frustrated I want to stop making payments on my truck what's next to break since everything has went wrong on it do these people not go over a vehicle before they take it in a trade in

I have a 2013 Escape that had a bad radio, it cost me over 100.00 for ford to look at it and another 400.00 to have it changed
Ford has known for years that the radios were a problem and yet did nothing about, except charge their customers for fixing something that should have been taken care years age.
Look at the complaints that have been logged on the internet and you can see why I'm not very pleased with Ford as a company. I' be been a ford man all my life but I find it hard to think about buying another. I have a F150 2016 truck that I like and I hope it stays that way!

Best regards,

Roger Dumas

I have a question for the Ford Motor Companies "Bad Engineering" dept. My wife and I purchased a 2017 Ford Escape, brand new, 6 months ago. We noticed that the brake light plastic cover was fogging over making it hard to see the brake light. After checking with our dealer, Mac Haik Ford, Georgetown, Texas, I was informed that this normal. Normal? Sounds more like a safety concern to me. I was also told that water leaking into the brake light unit was also "normal." I can't imagine allowing water to collect inside an electrical item as Important as a brake light and is very strange and very wrong! If it's fogging up now what will it look like a year from now or even two years. Stand up Ford Motor Company and admit you made a mistake and replace this brake light unit! It's a safety issue and you know it. Joel Atkeisson, Leander, Texas