Ford
Reviews and Complaints

I still can't believe you refuse to take responsibility for your faulty doors that you are clearly aware of and is your problem. My 2013 Ford Edge is 6 years old and has had door problems since it was a year old. It was supposedly fixed by you twice and now you want me to pay you $500 to fix your problem. You claim no safety issues and so you don't have to take responsibility. Well yes there are safety issues when I can't lock my doors overnight and there is car theft. I don't think you will take responsibility for my stolen car. Yes there are safety issues as a female out at night in a parking lot or driving and I can't lock my doors. Or when I'm in the car with my young child and oops sorry can't provide my child safety because oops sorry my car won't lock. This was our first US car after years of Foreign brands . Well guess what you didn't satisfy on customer service alone not to mention many stupid problems we encountered. I would not recommed Ford to anyone.

I purchased a used 2017 Ford Escape SE from Watertown Ford in Massachusetts on 5/10/18. Vin #1FMCU9GD1HUA86255. Odometer 16, 917. Certified preowned. They told me the car was NOT in any collisions and provided me a clear AutoCheck history report. The next day while trying to hook my trailer up to the hitch they installed and wired for me, I realized the brake lights did not work. I found they had grounded the red brake wire and repaired the problem. It was during this repair I realized the car was in at least one major rear end collision. Due to their poor quality workmanship on the repairs it was easy to spot the replacement and repair of the bumper, rear corner panels and entire rear door hatch and trim. Not a minor repair! The evidence of new paint, mis-matched bolt heads, missing door parts, stripped and missing screws, missing and used plastic trim push pins was easy to spot. I also have reason to believe the right front fender has had some damage for some of the same reasons as above since the passenger door rubs with the fender when opening. Since Watertown Ford received this vehicle new and used it in their rental fleet, they know they made these repairs. I have talked to my salesman Fabrizio Navarro who said he knew nothing and referred me to his boss Al. I have talked to Al two times without any success. At first denying everything and at one point saying only "Ya they replaced the bumper and painted it". He also stated "With all rental cars we have to fix them up before we sell them". I kept asking Al to come clean and tell me exactly what they did for repairs. He only kept dodging the question. I have suggested he take the car back and give me a brand new Escape SE without the hitch. His response was no. Since I can not determine all the damages to the car I have decided to stop driving the car and seek legal action.

Hi. I love my Flex. I wish it wasn't falling apart and it's 4 years old. The trim panels are falling off behind the back seats windows on the exterior. The rubber door trim is looking rusted and discolored. It's supposed to be white. I apparently have a tiny oil leak in the engine which was detected at the dealership at my last maintainance appt. that will be under warrenty but makes me nervous since the car is so young. I only have 36, 000 miles on it and I baby it. I am so disappointed with the way it seems to be falling apart and I still am paying 376.00/mo. I would recommend not using that cheap white rubber in the doors as it looks awful. The black panels are just stuck on with sticky tape and they keep falling off. I was hoping to have this car for a decade but at this rate don't think it will make it.

My 2017 f150 has the auto shut off feature. This is probably the most frustrating auto feature I have ever encountered. It must be turned off after every restart. This is opposite of how it should function. A customer should have the ability to not use this feature and turn it on if they want it. It should not be auto on.
My bmw allows me to choose how I operate.

Also dealer says there is no program available to change it

I purchased a used explorer in Late June of last year with approx 25000 miles on it. The A-pillar molding flew off in traffic last week and I just found out, these parts are not covered under warranty. This is an obvious defect that ford needs to replace and repair at no cost to the consumer.
1FM5K8F83DGB39186
VIN
Cost of the repair $397
This is a known issue. Thousands of people have complained. What needs to take place to get this on the recall list?

On May 9th, 2018 at 5:30 pm. My 2017 Ford F-150 truck broke down on my way home from work. I called Ford Roadside Assistance went through a the automated garbage. Received a text message! And waited to receive a call which never came after an hour. So I called the dealership where I purchased the truck. Unfortunately, they were not open! So I called the Ford Roadside Assistance number again! Jumped through all the hoops again. Was provided a text message and again no call! So I googled the closet dealership. Which was Charper and talked to the receptionist. Where I was asked if I purchased the vehicle there! What difference does that make? I'm covered by the 36, 000 mile manufacturer warranty plus I have an extended warranty of 100, 000 miles! I told the employee at Charper that Ford's roadside assistance program isn't working! She connected me to AAA for Christ sakes! In which I'm not a member of. So I continued to call the roadside assistance number. On the sixth time my call was actually answered! What a joke! Two hours is ridiculous and absurd. They informed me my truck would be picked up and delivered to Charper Ford in Belle Vernon PA. I said no! I want my vehicle to be delivered to Smail Ford in Greensburg where I purchased the vehicle. So I was transferred to another roadside assistance representative. Finally was told a tow truck was on the way. Then I was called by a Mike from a tow truck company. Said he was just getting ready to drop off a vehicle at another location. Two and a half hours pass! Now it's five minutes until 10:00 pm. Still no help! At 10:30 I called the tow truck driver and received his juvenile voice mail message. After hearing that crap an waiting for almost three hours. I had enough! Cancelled the tow, locked up my vehicle and my wife took me home. On our way home I received a call from the tow truck driver. He said he's on his way to pick up the truck. I said too late we're on our way home! I told him to cancel the tow. He pleaded with me not to cancel! I said no I'll take care of it tomorrow. He said he could have it at Charper Ford in less than an hour. Now I'm really peeved! I said the truck is to go to Smail Ford in Greensburg! He said he'd take it where ever I wanted him to. I said no thanks! Your voicemail is ridiculous along with the absurd wait. Just cancel the tow! Like I trust an irresponsible juvenile delinquent to be responsible to haul my $50, 000.00 plus vehicle anywhere! So I got up early this morning to call off work because I can't walk to work. Called Smail Ford to get my truck towed! Their driver picked up my vehicle around eleven am. I called and talked to the receptionist at Smail Ford to have the manager call me to get an actual Ford rep to call to gripe about the lack of Roadside Assistance. This crap from Charper of not wanting to help me because I didn't buy my truck there. Plus being without any transportation. Along without being able to to go to work! What do I do about work tomorrow? Miss another day! Lose more money? How do you think I make these car payments? I don't have vacation time or paid off time!

First, I know things happen! But a new vehicle with 6, 600 miles isn't right. Next, the service I received wasn't worth any stars! Finally, what ultimately concerns me is what happens when I break down a hundred or a thousand miles from the dealership in which I bought this truck. I don't feel very confident here!

I saw a price for a Ford Flex SE advertised on the internet. I made an appointment to go check it out. When I got to the dealers, they told me the car was 'lost". The dealer had planned to have it brought from one of their other lots and supposedly, it could not be found. I went ahead and test drove a more expensive version of it (SEL). I asked them for the bottom price on it. My son and I had searched the internet and knew there were some specials being offered from Ford in the month of May, so when they asked me what kind of price I was wanting, I quoted the price with the discounts. The salesman came back to the desk with the manager, who informed me that the specials were according to a persons home zip code. Evidently I didn't qualify as there were no discounts except if I used a bank for financing. I was also told that they could locate me a blue SE like had been "lost." (suppositly, it had been sold to another dealer). Then they pulled the ad up on the internet from the one that was "lost" and wouldn't you know it, it was higher than the price my son and I had seen earlier (this was about an hour later after arriving). I had driven an hour to get there and was at the dealer for 2.5 hours and then my 1 hour drive back home. What a waste of my time and money! This was at Don Williams Ford in Wilmington, OH. Are special offers given according to zip codes? If they are, then that is discriminatory to people who live in rural areas and have to drive an hour to a dealer. My FLEX was totaled in an accident and I give it credit for myself and passagers coming out with no injuries. I so wanted another FLEX, but this incidence has left a bitter taste in my mouth, figuratively speaking.

I bought this vehicle July 20, 2017. from Fernelius in Rose City, MI Approximately 3 weeks I contacted them because the frame cracked behind the rear drivers side tire. I also purchased the extended warranty. They told me I had to complain to Ford Motor..
This morning I called and got the run around with Red. employee ID# 2175507. What do I have to do to get this taken care of.. I am ready to contact a lawyer.. Or for someone to make this right.. This is the first ford I have purchased, , but I know now I will go back to GMC and Chevrolet, As i have never had to deal with this kind of service.

I own four Ford vehicles, two purchased from COGGIN Ford of Jacksonville Fl. Our 2015 Mustang phone sync stopped working. I was charged 306.00 dollars for a update downloaded off the PTS website. Do all ford's stop sync after only 3 years, same phone. This is a total ripoff by a service department to a very loyal Ford customer. A technician spent only a few minutes downloading software. I want to know why the sync stopped working after only 3 years?, does this happen to all Fords? Should you tell customers about this before a purchase?
Customer #fd1161084
invoice 391925

It's going on 2 years since we received Safety Recall Notice 16S26 / NHTSA Recall 16V-384 for our 2010 Ford Edge (VIN: 2FMDK3Gc2ABB32072). We have been to our local Ford dealer several times and get the same story every time... No parts available. We'll call you when the parts are in. We bet parts are available for these airbags being replaced under an insurance claim where Ford is paid for the parts. It looks like Ford is slow walking these recall repairs hoping customers will move on to another vehicle. An investigation buy our local news provider, WESH2 shows that GM and Honda dealers in the area have been servicing their recalls and in fact have prioritized older vehicles and those vehicles in locations with high heat and humidity (Florida for example!). Why can't Ford do the same?

Now we have received the letter from Ford telling me not to let anybody sit in the front passenger seat. To us it reads like Ford is doing the CYA thing and pushing liability for injuries to front row passengers back on the owner. This is especially hard for my wife who frequently must transport her disabled mother.

We have driven nothing but Ford vehicles for the last 20 years. We've owned multiple Escapes, F150s and our Edge. Unless our Ford Edge is repaired soon we will move on to another vehicle but it will not be a Ford.

Sincerely
Mr. Kerry McKinnon
10 Westrock Ln.
Palm Coast, FL 32164

I bought a car March 21st from your ford dealership in Poteau Okla. Sales agent Tesla Brewer At the same time my husband was trying to also. of course in different names well he drove the one he was gonna get for over a month mind you. we was trying to trade my car on it. They made my payment late because of there stupidity.They supposely couldnt get it funded. While this was going on this truck was not funded and so the deal wasnt done on my car either but they had numbers on it and had it on the lot for sale. Someone had been driving it also.Long story short on this issue they got the truck back and we got my mazda back. Ok different issue i got mine funded and done. Well they tried everything they could to get husband funded and ran his credit check idk about 10 times.so they decided to run it in my name knowing i already got a car so i wasnt gonna get approved for another one. come on really. Without my knowledge they ran mine too for this truck many many times to the point it has hurt my credit. I am still recieving things of denial. This really upsets me. I just think you people need to know how your sales people are at that car lot. They lie to get people in cars. and they have ruined my credit. I didnt say they could run my name for my husbands vechile. I am looking into sueing them because this is wrong. They were wrong. Thank you Kathy Jones

Purchased a new 2016 expedition for the wife because we heard of the good quality
vehicles produced by ford. Recently and of course just after the warranty expired
started having trouble with the sync 3 system.
Touchscreen would lock up or have slow delay response with buttons.
Nav not working, drop GPS. Hard to change radio stations, backup cam staying on and all kind of crazy stuff. Took in to dealer and paid $150 to get sync updated which is suppose to do automatically via wifi. Problem is still there after update, money wasted and dealer said if that didn't work it would be the Apim module which would cost me $800 or more. Not very pleasant driving with this not working.
I didn't buy the extended warranty but think its crazy to spend $800 on a basically new vehicle. Your help would be greatly appreciated.
thanks
Scott

I had purchased 2 autos for Frontier for in Anacortes a little over a year ago, one brand new the other 2 years old ( f150 ) . the f150 was a Canadian truck, I was not told this. the issue is the spedo comes up in kilometers every time I get in the truck, its a little thing but it drives me crazy after spending that kind of money on a pickup. I have gone round about many times about this, treated like i did not know what the i was talking about, finally they kept the truck over night and saw what i was telling them about all along. I was told their is nothing they can do about it. wow do I feel screwed over after 2 trade in cars and one pick up, buying 2 autos with in a week of each other one would think they would like my business, but I guess not ... I will never go back there ! also i will tell anyone that ask how i fell bent over from Frontier ford. I have mailed them i think 3 times with no reply to try and fix this or make me happy. the last week i have told them to take me off their mailing list an e mail list. I'm done with them... if you can't tell Dean Elliott

My 2104 Lincoln MKZ has a broken connecting rod in the engine and a hole in the engine block. The Lincoln has been sitting at Poynter's Ford in Seymour In. since April 18th waiting for Ford to process the warranty so repairs can get done. The Car has 57, 000 and the Power Train warranty is good for 6 years or 70, 000. What is the HOLD UP. I can even get a Loaner vehicle. Max Bedwell

My 2011 Ford Explorer was towed into Tommie Vaughn Ford dealership in Houston, Tx on March 26, 2018 for a check engine light and to replace a driver's side handle that was falling off. It was stalling at red lights. I was assigned to Randy Marek. It was 3 days before my car was even examined. In the meantime, I was informed that a loaner car wasn't available due to a "20 person waitlist". After it was put on the computer, they found sludge in the camshaft. I had to prove oil change receipts, to which I promptly replied. My car has extended powertrain warranty so I wasn't concerned. On April 3, Randy emailed that I would probably need a new engine and would have to go through the process with Ford. At this point, my car had been there almost 2 weeks without any transportation for me. April 12 I finally was approved for a rental. I was told verbally by Randy on April 26 that Ford has stopped production on my engine and he wasn't sure when they would resume production and it could be months. May 1 I spoke with Randy and he said that an engine "appeared" at the dealership today and that they would begin installation. May 4 I received an email that my battery had a bad cell and they quoted a price of $175.66. Since I replaced the battery less than a year ago, I offered to bring a new one to the dealership to trade out at which point Randy replied, "Please hurry, I would like to leave no later than 4:00." This was a Friday. Shortly thereafter, the mechanic was able to start the car with the "bad cell", which they were claiming wouldn't allow the car to run. I arrived at the dealership to retrieve my car shortly after 4pm and Randy was gone. My car had been there 39 days. Upon examination, the driver's side window had a large horizontal crack which no one seemed to notice? Also, the engine cover was missing as well as a pushpin under the hood. I'm not mechanically inclined, but these are very obvious negligent "mistakes" that anyone could notice. KC, Randy's desk partner, was called over and said that "Maybe since it was a Friday, they rushed to get it done". That comment is reprehensible. I never stated that I needed my car in a hurry. I DID need it done correctly without damage or missing parts, and with due diligence. KC assured me that a replacement part for my window would be ordered. He also recommended I get my battery checked ASAP. I had AutoZone check the battery immediately and it was found to be at 100%. I feel as though I was pressured to purchase a battery from the dealership when one wasn't needed! Also, my automatic lock doesn't trigger with my remote on the driver's side. I feel like my entire experience at Tommie Vaughn Ford was one huge fiasco and I'm left with a huge mistrust of this dealership and Ford Motor Company in general. I will be selling this vehicle ASAP and NEVER again purchasing a Ford vehicle. I have attached photos of the damages when I picked up the car. I am worried that there are other things not obvious to the eye that may come up later. So, in review:

1 - driver's side window - mechanics broke
2 - driver's side door handle - not put in properly
3 - push pin - mechanics left off
4 - engine cover - mechanics left off

Thank you for your time, Lynne Christensen:
[protected]@yahoo.com
[protected]

Some serious problem with my car
In first year itself my gear belt stop working since it was a manufacturing defect
There is a leakage in my tyre since it had 4 punctures but then why leakage now the company is asking me to buy a new tyre
Now its only been two years my boot latch is not working
Before ecosports I was using hyundai verna wch never gave me such issues regarding defects in motor or parts
Now I seriously feel dat I have taken a wrong decision of buying ford ecosports
I m seriously regreting I bought this car
Please resolve my tyre and trunk latch issue in warranty its been only 2 years and im
Facing seriously major issues

They say it was a manufactor defect, they sealled 3 times where theybthink the problem is. Last night, it rained a water is still coming in through the same area. Im afraid that all the electrical wiring will get damaged, maybe even a fire. At this point I buy a new vehicle to have not go through this and Im frusturated to have to deal with this. I will have to take in today for the forth time. They even take about 1 week to even figure something out, it is very inconvenient.

I have a 2017 Ford Edge with 10, 000 miles and the check engine light came on. Called the dealership made an appt for a week out. Stopped by another ford dealership on way home in Waverly Ohio (as the one I scheduled with and bought it at was 40 minutes away)to see if they could run a computer check so that I would know whether it was safe to continue to drive it and they refused to run the check. Wanted to schedule a week out. How am I suppose to know if it is safe to drive? This is my only vehicle and I paid 30, 000 for a vehicle that may have something wrong with it that I shouldn't drive.
Same poor service at a dealership in Ashland Kentucky regarding 2008 Fusion. Took it in told them that the sway was so bad you couldn't drive, said nothing was wrong with it. Had to rent a vehicle to drive my son back to Navy base because it wasn't drivable. I put two new tires on it prior to going to dealership.Ended up googling and my husband found the problem when we returned, was a common problem during snowy conditions and had it aligned fixed the problem. Upon further inspection it was easy to see that the rear wheel was tilting in.
This Edge will probably be the last Ford I buy. Very poor customer service.

On May 2 2018. I took my truck in for its regular service to Bannister Ford in Dawson creek B.C. My appointment was for 9:00am. Early because I work afternoon shift. Also I travel 100 km to get to the dealership as I live in Chetwynd B.C. My service was an oil change and 45 point inspection. A two service. My service that day was 5 hours. I did not get my truck back until after 2 pm. I asked the shop foreman why it took so long. He apologized and said he wasn't sure. If this was the first or even second time. I wouldn't [censored] too much but this was the third time. And I was an hour and a half late getting back to work. I lost $105 in wages because of this. Plus wasted a lot of time. The foreman did apologize and said he'd give me a free oil change on my DAUGHTERS escape. I'm just getting tired of losing wages and time because of these appointments. Thanks for reading my rant. Kevin Duriaux. Mailing address box 2383 Chetwynd B.C.
Email [protected]@eastlink.ca
Home# [protected]
Cell# [protected]

I found the F 150 Platinum truck I wanted on the internet at The Ford Store in Morgan Hill CA. I had dealt with them in 2015 thru the Car Pro network and it was very pleasant. I told them I wanted their best internet CASH price. This started in late March 2018. We went back and forth sometimes they would take a week to respond. I have bought many Fords and cars and never had an experience like that. Finally, we came to an agreement on a cash out the door price with trade in for about $58, 500.00. I said I would give them my credit card to put down a $1, 000.00 deposit to hold the truck but they said they do not take credit cards ( even though I did the same thing in 2015 with them ) but they said that would be okay since I was a repeat customer and had a great credit rating. They said they would send me the paperwork to save me an extra trip ( over 100 miles each way ) since they were adding a bed liner. Now, I don't know if its because I'm a senior citizen, but the pricing was not what we agreed upon and their attitude was take it or leave it. The truck was suppose to be ready today. If it is now Ford's Policy I will never buy a Ford again. I hope this takes the attachment about the pricing. Thak you.