Forest River
Reviews and Complaints

I have had numerus issues with this 2017 Class C Forest River 3051 from day one. It took the dealer 1 and 1/2 years to finally get all these issues I had with this RV done. Now the biggest problem is the Slide. The RV is a 31ft with one slide as long as the Living room and bedroom area. A week ago I wanted to clean the inside of the RV so I pulled it in front of the house and pushed the button for the slide to go out. Well...one end of the slide went out and the other end stayed in. It was cock eyed and would not go back. I had to call a tech to manually get the slide back in so that I could take it to the RV service shop. They had it for a day and called me to tell me it needed to be re-programed. Before I left the RV service shop I tired the slide and it seem to be working great. I brought it home and parked it for a couple of days. Then I needed to get it ready for a 5 week trip we planned. So I went to the place where we stored the RV and put the auto jacks on which they all came down into place. I need to do this before I could get the slider to go out. The slider went out great. So today 9/08/19 I decide I will re-arrange the storage before our trip. In this case I would need to pull the slider back in to get to all the storage cabinets. When I pushed the button the slider did the same thing it did before I took it in the first time. One side came in and the other side did not. The slider came back in cock eyed. The last time this issue cost me around $1000.00 which our warranty did not re-unburst me for any cost. They said they do not cover for re-programming anything on the RV. ( Just note Warrentech is one of the worst warranty companies there is)

I have a 2016 Catalina Legacy, that had the whole floor from the fireplace to the bedroom. The trailer has had maintenence as per mfg. schedule. I was told at Giant Recreation world that roof leaks are not covered under any warranty, while i understand this for an older trailer, should a 3 year old trailer need a new roof and if so how could they neglet to tell me at the last maintenance that it will need replacing plus this is more than a few months of leaking.

Im looking for anyone that is starting a class action lawsuit against forest river this is why I'm very disappointed and so are thousands of other RV owners I bought a 2017 brand new 356qb heritage Glen wildwood by forest river I've had nothing but problems with this unit since day one I took the RV to camping world to have numerous things fixed and repaired they fixed a few things after 2 months of having the RV when I finally went to pick up the Rv I got it to the RV park where I'm living in Florida and the first time it rained all my slide out windows were still leaking my awning was still coming out of the exterior wall they didn't fix that issues they did replace the A/C unit mind you this camper was only 8 months old at the time hardly used I called camping world back and told them my floor in the kitchen is still caving in and now my slide out in master bedroom is leaking what is going on ? But now that it's my home in an RV park I was told I voided out my warranty all together so nothing else would be repaired under warranty not even the extended warranty so in other words you can live in the camper not even part time while your house is being built or for work purposes I called forest river as well told them what was going on which is a manufactures defects and they told me the same thing they were not going to fix anything because I have the RV at a resort living in it I voided out my warranty or what was left of it and the extended as well so all the repairs are your deal and at my cost not theirs can you belive this ? I can't I asked the guy at forest river to send me something in writing that says that you can't live in your RV well that was 3 months ago I still haven't received anything I've looked in all my paper work that I got when I purchased my 41, 000 RV and I don't see anything that says that you void out your warranty if you live in your RV so now what ? Well now I have to replace the whole kitchen floor before the tanks fall out then replace my slide out because it's rotten and many other things so it's going to be about 7, 000 plus labor who has that kind of money and why should I be paying all this for a RV that's only 2years old this shouldn't be happening but that's why forest river has thousands of dis satisfied customers and were stuck paying payments on a crappy product that we can't sell or trade in untill all the things that are falling apart are fixed I'll never get my money out of this new unit never I'm better off defaulting on the loan and ruining my credit this camper should be destroyed I can't even get my insurance co to fix the issues because it's all manufacture defects from the factory so I'm screwed like hundreds of other people that own forest river rvs so please some one let me know if there is a class action lawsuit because if there is I'm in all the way thanks pat yarian .

We purchased an Arctic Wolf 315TBH8 fifth wheel from Big Daddy's in Kentucky in July, 2017. We are having problems with the slide outs. When these were built Forest River used chip board for the floors of the slide outs. They did not cover the the wood on the bottom of the slides. Every time it rains the wood gets wet and swells up. When we put the slide in it tears out chucks of the bottom side of the slide. We asked Big Daddy about the problem and was told that Forest River is not addressing the problem at this time. They know there is a problem. So the way we have this figured is later after a while the floors will need to be replaced in the slides due to poor workmanship and cheap material. Be careful when buying Forest River Products.

Forest Rive Sabre quality and service is terrible!

Bought 2019 Sabre 2 months ago from Poulsbo RV in Mount Vernon WA. Even bought the extended warranty for road side assistance. Brand new 5th wheel and the fireplace didn't work and heat vents closed when heater started the first time we tried them.

We foolishly thought we could travel out of the service area with our RV TRAVEL trailer with a two month old fifth wheel but guess what--NOT! Now the Haier refrigerator won't work. Seven days later we STILL do not have a working refrigerator. We have tried working with Poulsbo RV without success (you aren't in our service area). We are still waiting for Sabrina, Forest River Customer Service, to call us back even though we call every day and are promised she will call back. Sabrina, you may want to consider a new line of work--Customer Service is NOT your strong point!

I tried sending in a complaint to "Contact Us" at Forest Service. The response from Donald Burgess, "You have contacted the wrong division of Forest River. We are XLR Sabre." Huh? So when I texted him back if he had forwarded on to the correct Sabre complaint department he stated, " Sorry I went on to other calls and claims. I have never transferred information to another division. I have always given the correct information." Uhhh, but you didn't help me-you left me hanging!

And this isn't all. We couldn't get the batteries to charge or hold a charge. The batteries are only two months old so we studpidly thought it must be something more serious. After two days trying to get help we were told they would send someone out but we would have to pay for labor and parts. We would be reimbursed IF our warranty covered it. The nearest guy is 3.5 hours away and the travel charge is $800 not counting the parts and labor! Guess what--it was the batteries!

I cannot wait to see what happens when the warranty is no longer valid!
I STRONGLY recommend do NOT buy Forest River. Shame on you Forest River for putting out poor quality workmanship.

I purchased a 2017 Heritage Glen 282RK in August of 2016. In June I was getting ready for a trip and started filling the water tank when I heard a loud pop that shook the trailer. Investigating what happened I noticed the plastic undercarriage sheeting bulging downward. I had to cut out a huge section to find the water tank had fallen onto the front axle and the only thing holding the tank in was the gas line running to the back of the unit. The tank was half full so I had to use a car jack to push it up high enough to empty the tank. After the tank was empty I cut out more of the sheeting to take a look at the whole area where the tank was supposed to be secured. The metal angle used to cage the tank between the frame rails was only bolted on the right side and the bracket on the left side had slid forward enough to come out of the frame rail and drop. This was never bolted to the frame on the left. The front angle cross brace had actually bent. I had to buy steel angle and cut and bolt the front part in place while in the rear I used "C" clamps to keep that in place. I need to get this fixed permenately but I feel I shouldn't have to pay for the shoddy work done by the FB factory. This also caused pinched wires which stopped the slideout from going out. I know this isn't some $250, 000. motor home but I still spent a lot of money on this TT and I expect a lot better quality control that this.

June 27, 2019

The 2017 Wildwood X-Lite is mostly functional, but I have had a few serious issues:

1. On the first day I had the unit, the door lock malfunctioned and I was locked out at around 6 pm.. I had to call a locksmith because my keys were inside the unit. The door lock became locked on its own. The next week, the dealership traded another part for the cost of the locksmith.

2. The roof seams were not adequately sealed and the dealer (Dreamchasers in Burlington, WA), apparently did not check the before I drove the unit off the lot, so some water ran into the front cargo hold.

3. The GFI plug in the bathroom shorted out and started smoking and melted, leaving it unusable.

4. The drain to the bathtub had a leak that I was unaware of for quite awhile until I decided I could smell something odd. There was mold under the bathtub so I had to pay a repair person to fix that. More about his findings below.

5. In addition, there is an opening under the bathtub that apparently goes straight to the ground. I discovered this when my channel-locks fell through to the ground. There is a cloth-like floor with a hole in it to allow hoses to go to the water system, which is where the channel-locks fell through.

6. A few weeks ago, I began smelling something foul. There was a rat's nest under the tub with 5 dead baby mice. I cleaned all of that out, put a new type of flooring in, sealed the edges and am hoping this keeps rodents out. There should be a screen of some type to prevent rodents from accessing the area.

The dealership tried to sell me an extended warranty and luckily, I said no. I have heard horror stories about them. It turns out that was the right decision because I tried to use the original warranty 6 months after I bought the trailer, and Dreamchasers sent someone to look at these issues, but charged me $190, but did not fix anything. They told me the GFI plug, the door lock, and the seals were not covered under warranty. I had to call a repair person to fix a few of these things, and I fixed the rest.

If I had known of the safety violations concerning the manufacturing plants, I would not have bought this brand.

Our travel trailer (RV GX121918) started leaking sewage from underneath the belly shroud while camping in 2017. Waste water was leaking along with disgusting insulation onto the roadway. I had it repaired at a dealer who deals with Forest River units and they said that the pipe running from the front kitchen to the gray water tank had been cut too short and had obviously been forced into place. Understandibly the junction failed resulting in the leak. I have spoken with a couple of reprentatives from the company but they refuse to deal with this issue. All we get is "we will not cover this". The company does not stand behind it's workmanship and obviously does not care about it's customers once the unit has been sold. (P.S.: we bought it new) The latest message from the company re-iterates their decision. It was dated June of 2019; a mere 2 years of asking them to fix what was their mistake. Both the dealership and we have made several attempts to get this issue resolved; no success. They apparently do not care.

I have a 2013 RPOD #4X4TRPT11D200339 purchased new. I read all the complaints but we have to say we have had a ball with this little travel trailer. In 6 years we have had the wheel bearing disintegrate 3 years in a row. The RPOD currently sits at All RV Needs in Medford Oregon since May 3rd this year. They identified a defect in axle and tried to communicate with Forest River (which they are a dealer for) but couldn't get a resolution. Finally they contacted the maker of the axel and they said it would be a delay in supplying and shipping one. It is June 15th and still no axel. Can you assist in defraying the cost, the dealer says it cost $1000 plus installation.
Hope for a positive response.

snider.[protected]@gmail.com

Had fifthwheel 2 days before started breaking down, first no controls for jacks, lights then bin filled with water and limped it back to Ron Hoovers Repair shop in LaMarque Texas on Nov 5 2018 and got it back April 22 in worse shape! Floors bowing and walls from water damage, bin retains water and called their Forest River card company as used for downpayment and my other fifthwheel as a trade in and they say I have to keep paying? Thought a credit card was on hold for payments until item or fifthwheel is made good or replaced or refunded?

6/7/2019
Forest River
55470 County Road 1
Elkhart, IN 46514

Dear sir:

I purchased in October 2017 a special ordered XLR boost I covered it up immediately because of time of year I opened it May 2018 Used it twice and covered it back up in October 2018 I had problems with the fuel cell switch and had it replaced I have noticed wrinkles in roof from day one and told salesman . I have had trk campers, trailers and a bounder motor home with rubber roofs. never have i seen a wrinkles. Some where during august or September I noticed the panel cracked by slide When I brought back fuel cell switch in October I asked if parts where in and they said they would call me when a bay was opened. I did not here from them so I covered it in end of October 2018. April of 2019 I stopped in and asked when to bring it in They said May 20, 2019 Which is a Monday. I uncovered it Wednesday or Thursday. I noticed at that time that the front air conditioner had some green stuff coming out of it. It did rain on the weekend. I went in to remove bedding before taking it in and that is when I noticed wet spot . This unit has only been exposed for five months. It has been covered more than it has been exposed. I have talked to Donald Burgess. He stated that it is in the buyers agreement that it needs to be inspected every 90 days. No I wasn't aware of it. Hell I didn't remove the stickers until May 2018. If someone would of told me of it. I would have had it there every 90 days. Salesman or even on walk through when it came in. I have never bought new until this unit. People have mentioned to me not to buy forest river. I toked the leap. I will not buy another I will also voice my opinion of your service after the fact This was my retirement gift . I am one dissatisfied veteran. Shame on yous!

Sincerely,
Harold

I took delivery of a 2018 Forrest river RV on 05/23/2017. The model is a "Salem". In 2017 I reported to the "dealer" that the A/C wasn't Cooling my RV. I was told that it sounded to them "dealer" That it seemed to be ok. I was told that I should wait to see if I had any more problems and that they would take care of them all at one time. I spoke with the salesman and the service dept. My RV is at a permanent campsite and was delivered and set up by the dealer. Today 05/29/2019 I was told by the dealers service dept that my Warranty expired 6 days ago on 05/23/2019. This RV is my 3rd new Forrest River RV. The other Forrest River owners in the campground are surprised that I'm having problems getting the help that I need.
Earl Anderson
[protected]
A/C serial # is=70724535
Dealer=Scenic R.V.=[protected]

I would appreciate any help you can give me with this problem.
Respectfully,
Earl Anderson

I bought this 5 wheel fromJeff couchs rv national in Ohio. It has been in for repairs seen i bought. I was told that it would be fixed and now 2months later having trouble with Forest River datanding behind there product. The sealant around the cabinets and old and coming off and the bunk room bed would not lock in place and the outside kitchen door is not even and will not lock in place the sofa was so bad with the workmanship. you pay alot of money for a company not to stand by there product.

Here is the latest update. We received the sofa and outside kitchen door. The sofa did not have any of the electric features as the original (heat/massage/light up cup holders). I am currently in direct communication with the vendor/manufacturer of the sofa to see how they want to resolve as I was told by Forest River this would have all the same features as the one we are replacing. I will keep you posted!

The compartment door is replaced and we are waiting for the decals to arrive

The sealant around the cabinet doors looks better but honestly, still not perfect. They really made a mess from the factory and did not want to pay us to replace them. They also didn't give us adequate time for proper repair but not being the selling dealer, we did the best we could with the time FR was willing to give us. If you're still not satisfied, you will have to take it back to the selling dealer. Hope that all makes sense!

I will be in touch! The unit is usable if you guys need to take it until we get the sofa issue resolved.

We purchased a Rockwood camper in September 2016, brand new, took notice 2 1/2 years later, the trim around the slideout is hanging loose and cracked around the entire slideout. We called Camping world, where we purchased it from to find out nothi ng is covered under warranty. Considering we'll be paying on this for 13 more years, I'd think there would be a little better coverage on problems considering what the camper cost. We only have it 2 1/2 years and take care of it.Is there anything you can do to correct this problem?

we purchased a 2019 Forest River Saber 5th wheel in May of 2018. The poor workmanship was disappointing but we could deal with it. What we can't deal with is the latches on our French door fridge snapping while traveling to AZ, the freezer doors slid open pulling the fridge over; we have no idea of how to latch the doors for travel now. My oven overheats by 150 degrees; the thermostat for air/furnace switches to Celsius whenever it feels like it.
We would like to have a Forest River representive to come to our current winter home. We will be traveling home April 12th, 2019 to SD. Which means our problem with the fridge must be addressed ASAP. We purchased the camper from A C Nelson in Omaha, N.D. I contacted them in Oct & Dec about the latches. No response.

Cheryl Neustel

Bough the camper three days ago brand new. Pulled it out this morning to start to load it to go camping. Opened the slide and the whole camper is full of water from the slide that was not sealing off. I asked the service department before I left the lot if the slide was supposed to be that far out and he said yes. Took it to the dealer this morning and they said they would call me in a hour. Five hours later with no phone call I called them and they said the factory left off the seal. So not only do I have a brand new camper that's broke I had to tell my kids we where not going. I am highly pissed

Purchased the RV in late Oct . picked it up on a Saturday pulled it home and parked it. Went out 3 days later on a Tuesday to show it to a friend and it was flooded. Took it 1 1/2 hrs to the repair shop they found a hole in the roof the size of a pencil. I'm sure they just caulked it as not sure what else could be done. Sold our house and moved into the camper on Sunday 12/09/2018 as we are now having to live in the camper. On Tuesday 12/11/18 the water heater went out. We spoke to the dealer FunTown in Cleburne Tx. the trouble shooter said it sounds like the mother board went out on it. said he would call back Friday 12/14/18 . Didn't get a call back until Saturday 12/15/18. said they would see if they had the part in stock . Called the manager on Saturday and he said he would forward the info to the parts manager to see if it is in stock. It's now Tuesday 12/18/18 and still haven't heard anything. They also can't tell me they can take out 2 screws and replace mother board in 1 day. They don't seem to care that we have no hot water .

Jeff, I find your handling of this chain of events to be unsatisfactory as this delay in repairing my RV is a result of miscommunications and a lack of customer service.
• On July 26, 2018 you were forwarded an email from Andy Woods of Lazydays in Tampa outlining the problems that we were having with our unit. Our Georgetown XL was sold to us in defective order due to the plumbing system not installed to industry code, NFPA 1192. This incorrect installation caused multiple clogs which resulted in having to uninstall the valves in order to remove debris stuck in the discharge pipe. Some of these obstructions were "shop rags" and wooden pieces from cutting holes in the floor of the motor home in order to connect the plumbing fixture(s) to the tank(s). These wooden pieces and paper shop rags were deposited in the tanks by the installer at the factory.
• On August 8 we were able to discuss these issues, along with other problems, over the phone and at this time I decided that our best location to resolve these important issues would be at the factory as this would be considered a warranty issue. We revised our travel schedule to allow enough time, 30 days, to complete the work. The appointment was scheduled for September 25 and at the time we were to deliver the unit to the factory.
• On September 21, 2018, I contacted you to find out if we were to wait in Elkhart while repairs were made. It was during this phone call that you informed me that we should not wait and when I asked if there was anything we needed to do to prepare for this job you informed me that all items in the compartments along with our personal valuables should be removed from the RV.
• On Sunday, September 23, 2018 I sent an email where I stated that logistically this would not be satisfactory to us as we would need to rent a U-Haul to transport these items back to our NJ office and the additional travel time of 10 hours along with the additional costs for lodging and rental would cause a terrible inconvenience. It was in this email that I referenced the offer made to us during our stay in San Diego to have our RV picked up for service when the discharge valve was clogged for the 3rd time. This email was not responded to and as a result we started making our way back to NJ.
• On Thursday, September 27, 2018 we had a phone conversation concerning the missed appointment. I informed you that I had previously sent an email outlining our decision not to deliver the unit. You told me that you would contact someone in your organization on Monday, October 1, 2018 to get approval for transporting the unit to the factory.
• On Monday, October 1, 2018 when I called your office to confirm pickup arrangements had been made and you informed me that you had not yet arranged for pickup and at this time I stressed the importance of having repairs made and the unit returned to us was important. I explained that we have prearranged travel plans that in some cases cannot be changed or cancelled.
• On Wednesday, October 3, 2018, you informed me that the transport company had been contacted and that they would be in contact with us to arrange for pick up.
• On Friday, October 5, 2018, I sent an email stating that we had not been contacted by the transport company but within the hour following the email another was sent stating that we had just been contacted and that they would pick up our unit on Saturday, October 6, 2018. The unit was picked up as promised and we received confirmation on Sunday, October 7, 2018 that our RV was delivered safely to its destination.
• On October 8, 2018, I emailed you to let you know that we received confirmation that the transport was complete and to let you know that I included a list of the items to be looked at and repaired. After not receiving a response and/or update from you on the progress of repairs to our motor home I decided to make contact with the Service Manager, Byran Knight.
• On October 16, 2018 I emailed Byran Knight for an update. His response was sent to you and then you forwarded his message to me. It was your email and the attached response from Byran that stated the RV had not reached the factory until October 16th but instead was at the transport company's lot since October, 7, 2018.
• On October 17, 2018, I contacted a representative of the transport company to inquire as to where our RV was delivered and was told based on the manifest that the RV was to be delivered to their location. We trusted that our unit would be delivered to you safely and would be housed at the factory and not some depot.
• On October 22, 2018, I once again stated that our travel plans were for "on or around November 1". In this communication I inquired as to whether or not we could have a representative of Mobileye install a safety feature on the RV that was in your possession.
• On October 24, 2018 I requested a price to repair or replace the ladder that was damaged in our parking lot while awaiting pick up by the transport company. To this day I have not received a reply. We also contacted the dealership, Lazydays in Tampa, to get a price quote to submit to the insurance company but they required for us to bring the RV to them as supposedly the factory makes many changes to the type of ladder used on the Georgetown XL 369 in the same year of manufacture.
• On October 26, 2018, I sent an email to you confirming the installation by Steve Wegner from Mobileye and we told by Steve that it looked to him as though the RV was ready to go. In this email I once again requested the information for repairing the ladder and the status of the other repairs being completed by the service department. You responded that "the inside is done on your coach" and at the same time stated that "there are some imperfections in the paint" that was noticed during the repair. You stated that it would be sent to the paint facility next week.
• On October 31, 2018, I requested an update on the expected delivery date of the coach. Again I stressed the importance of having our coach delivered by no later than Sunday, November 4, 2018, as we had prior commitments in Beaufort, SC. You replied that the service manager said the repairs were completed and "it is at paint right now. Let me see if I can get an update from there for you."
• On October 31, 2018, I received a phone call from you at 4:57 pm EST and you explained that the paint facility was unable to do the paint on our RV and if we wanted to have in completed we probably would not have the RV back by Sunday, November 4, 2018. You stated that the paint blemishes were a result of adhesive used in the repair process that stripped off the paint. You also stated that we could at some time in the future either return the coach to the factory to repair this issue or take to a paint shop somewhere else to have it repaired/repainted. I told you not to worry about that now as I absolutely needed the coach back by the coming weekend. You agreed.
• On Novermber 1, 2018, I inquired about having the oil change as with the travel from NJ to IN and then back to us, the odometer was probably in excess of 15, 000. You informed me at the time that you do not do oil changes at your facility and if we wanted it you would have to send the RV to the local Ford dealership to have the oil changed there. You also stated that if we decided to do this "that might not allow me to get the coach to you by Sunday." I responded that I understood and thus we declined on having that service done in IN.
• On November 2, 2018, I sent an email at 3:06 pm EST (2:00 pm CST) requesting any information either from you or the transport company concerning pick up and/or delivery of our RV. I also stated that if you were not responsible for this then could you provide me with the individual who would be. You replied to my email stating "Let me see if Service is still here. They are the ones who handle transport." At 5:07 pm EST (4:00 pm CST) I sent another email stating, "Jeff, I need an update." As of Saturday, November 03, 2018, I have not heard back from you or any other representative of your company concerning the status of the delivery arrangements for our RV.
•

As a result of this mishandling and miscommunication of this whole ordeal, I decided no matter what excuses you come up with this time that I would never entertain the thought of purchasing an RV from Forest River, any of their subsidiaries nor from any of the Lazydays dealerships as the reason that the unit was sent back to you was because of poor workmanship on the installers part at the factory and the very poor service and inspection provided at the dealership.
In review of all of these different issues concerning a failure to communicate expectations, a failure to follow up with company personnel to ensure timely delivery and the delay in performing the repairs that for the most part are a result of negligence on your companies part, I will be elevating this problem to the attention of upper management at both Lazydays and Forest River.