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Fox Rent A Car

Fox Rent A Car review: Fraudulent charge

M
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11:33 am EDT
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Rented a vehicle from Fox Rent A Car at Denver Airport.

I'll bypass the dreadful pick-up service and quality of vehicle provide, except to say they were abysmal.

I was visiting my daughter who was having a post cancer reconstruction surgery. The vehicle was barely used during the week I had it.

Upon returning the vehicle, I was presented an "accident report form". I asked what this was for. "Dog hair". Some hair on a rear chair was pointed at.

Given that no dog entered the vehicle during the period I had it, presumably this was already present. I had completed the "known damage" slip upon collection but didn't think to check interior, lesson learned!

I have been charged $250. This is scandalous, as it had nothing to do with me and what I was shown as "dog hair" could have easily been attended in 5 mins with a vacuum. But obviously, cleaning is not the agenda, creating opportunity for fraudulent claims is the goal.

I should add that I only discovered the $250 charge was for this having had to call to find out. There was no reference to it on the receipt provided.

RA # DEN-892494

Desired outcome: Full refund

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