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This web site is scam. I honestly completed work for one of the projects on their website and received $150 to my account balance on freelancer.com. But I couldn't withdraw the funds - they just cancelled withdrawal request. I contacted their support and they said that my customer issued chargeback and that's why they cannot give me my money. BUT MY WORK WAS ALREADY SENT TO THEIR CUSTOMER and he is using it FOR FREE NOW. I then started to work on another project for $200. I received payment for that project. But again failed to withdraw it. This time they said that they cannot process my withdrawal because my "customer has issues with his account". After I asked how issues with my customer's account relate to this if he already transferred payment to my account I did not receive any clear explanation. Their support is horrible. They always refer you to another department, team, etc. Why me as a customer should care about their company's internal structure? Why I cannot just receive clear explanation. So, the result is - they stole $300 from my account. I do not recommend work on freelancer.com under any circumstances. Avoid this scammers.
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Yes, I think freelancer is turning into scams, I'm also suffering from the same issue, when I requested withdrawal my account was limited, firstly this was not a legal requirement, I have to trust them because my money have my money, even after submitting the documents as they have requested they now say that this is not according to our standard. I'm just curious about these paid replying machines from, are they bots or just paid ###, they don't reply on there support ticket that urgently that they reply here. I recommend not to deposit any money on freelancer account unless you don't need it because this once you press withdraw button your account will be limited.
Totally agree with him, the same happened to me too.
Please give some idea how to get the money back from freelancer.com
Hello magfl1985,
This is Will from Freelancer.com and I am here to help you by reviewing on what happened to your account. Please send an email at willc@freelancer.com along with your username so I could check on your account.
I look forward to your email.
Sincerely,
Will
Helloo willc@freelancer.com,
Do you have any Clearification, ? I have been Stole Again and again, By Reverse Payment Issues on freelancer. and seeking for the money since long time no one is giving me answer satisfactory, Always they come with same reply, i am totally frusted now, because, on freelancer.com designer get job done, provide all the source file to the client, and after that, your money which you recived from client is gone, if this happened was to me 1 time, i compromise on it, but its happened to me 4 6 times, and you are always come up with same reply, i am Quit now, As a Being a Senior Designer on Freelancer i will going to quit providing Services to the Freelancer.com, they are just conern with their commission on projects, and not providing any kind of compensate to the freelancer, you money will gone forever, Sorry but truth is truth you can find 1000 of compalin sice 2008 but you have no any policies for that, on freelancer its been like providing free service