FreeTaxUSA
Reviews and Complaints

I've been using FreeTaxUSA since 2016 and have always appreciated their underpriced services. However, I recently ran into a frustrating situation when the preferred lender for the developer building my next house demanded my W2s for 2018 and 2017. While I was able to resolve the issue with my 2018 returns, I found myself struggling to locate my 2017 returns despite trying various solutions from both FreeTaxUSA's site and Google.

I even tried looking for headings on their site that were supposed to be there but weren't, and found other headings that didn't provide the promised results. To make matters worse, my attempts to contact their "customer service" only led me back to their site to figure it out on my own. Their "it's not me, it's you" attitude was really arrogant and frustrating. I wasted valuable time today that I didn't have to spare, and it's disappointing to know that if I ever need them again, they won't be there for me.

Despite this negative experience, I still plan on using FreeTaxUSA next year with the hope that I won't run into another uncharted situation. It's true that I don't get the customer service I need from them, but since their services are free, I'm paying less for that nonexistent customer service than I would at Walmart. And while I'm not a fan of Walmart, I still find myself shopping there on occasion. I hope FreeTaxUSA appreciates the comparison, even if it's not a flattering one.

Overall, I would caution others to beware of FreeTaxUSA's lack of customer service, but I also acknowledge that their services are free and underpriced. If you're willing to navigate their site on your own and don't need any assistance, then FreeTaxUSA might be a good option for you.

I just had an experience with FreeTaxUSA that I have to share. I was hesitant to use them because of some negative reviews I had read, but I am so glad I did. Some people were complaining about the speed of their refund, but that has nothing to do with FreeTaxUSA. Once you file your taxes, it's up to the IRS to process them. So don't blame FreeTaxUSA if your refund is taking longer than you expected.

Anyway, I had put off doing my taxes for over two years, and suddenly everyone was on my case to get them done. I had some issues with my 2014 and 2015 returns that I just couldn't figure out. I tried everything I could think of, but I couldn't get the software to work for me. So I reached out to FreeTaxUSA for help.

I was a little impatient and asked the same question twice within a few minutes, but the support team was incredibly patient and helpful. They gave me clear, concise instructions that I could understand, and they did it twice for each of my questions. I was in a hurry to get my taxes done, and I expected answers right away. And that's exactly what I got. I was so impressed with their customer service that I will always use FreeTaxUSA from now on.

I've been using them for years, and I've never had a single complaint. They make it easy to file your taxes, and their support team is amazing. I highly recommend them to anyone who needs to file their taxes. Thanks, FreeTaxUSA!

I've been using freetaxusa for three years now and I've even told five of my friends to use it too. It's been great until this year when I filed my returns on the last day. I thought I was filing both my federal and state returns, but it turns out only my federal return was e-filed. I paid $12.95 for my state return, but it didn't get filed. I was so worried that I would get penalized for filing my state return late. I sent them an email asking why my returns didn't get filed together and why there wasn't an alert button to let me know that I was only filing my federal return. I was really upset and let them know that I wasn't blaming them for me filing on the last day, but for taking my money and not alerting me. Customer service emailed me back within an hour, but they didn't explain anything. They just said that hopefully the IRS would accept my federal return before the deadline so that I could e-file my state return. I can't believe that's all they said. No explanation at all. I'm really disappointed and won't be using them again.

FreeTaxUSA is a great website for filing your taxes. It's super easy to use and you can even file more complicated returns that include stock sales. The explanations can be a bit confusing at times, but if you take a moment to think about it, you'll probably figure it out on your own. For example, I found a tax credit that wasn't explicitly pointed out to me, but it was easy to enter once I found it.

I've been using FreeTaxUSA for three years now and I've never had any issues with the calculations or received any inquiries from the IRS. It's a reliable service that I trust.

The state return does cost an extra $12.95, but I didn't mind paying it since it was so easy to complete. I was able to finish the state return in just five minutes. Overall, it took me about an hour to do both returns, which is much faster than if I had done them myself. My advice is to have all your paperwork and forms organized and ready to go before you start.

I've recommended FreeTaxUSA to my friends and family and will continue to do so. It's a great service that I trust and rely on every year. Just remember that FreeTaxUSA, Turbo Tax, and other tax services have no control over when you receive your refund. That's up to the IRS to process and transmit.

I gotta say, Free Tax USA is a real lifesaver. I tried Turbo Tax and Tax Act before, but they were both trying to get me to upgrade to their "premium" product, which costs over $57. That's just not right, especially since I make less than $33,000 per year. But Free Tax USA didn't try to pull any of that nonsense on me.

Last year, I used the free edition of Turbo Tax, even though I made more money than I did this year. But Free Tax USA worked like a charm. I had close to $10,000 in dividend income and I'm also an author with royalties (less than $1,000), but the software handled it all correctly.

I live in Nevada, so I didn't have to file a state income tax return. But if you do, Free Tax USA only charges about $15 for it. And if you want to upgrade to their deluxe version, it's only $7. That includes a limited audit assist feature, unlimited amendments, and priority customer support.

The best part is that the federal filing is completely free. They make their money on the state return, but it's still a great deal. And the software is updated every year and tested by the IRS and each state before it's approved for use. Millions of people have used it since 2001.

Free Tax USA can handle most major tax issues, like self-employment income, rental real estate, capital gains transactions, and the various types of K-1 related income sources. It even handles uncommon tax situations too. But there are a few things it doesn't handle, like foreign employment income, non-resident alien returns, and donations of high value property over $5,000.

Overall, I highly recommend Free Tax USA. It may not have all the bells and whistles of its competitors, but it gets the job done and it's easy to use. Plus, it won't try to nickel and dime you like some other tax software out there.

Charged twice for State return

Accepted on 2/18/2024

[protected] UT 84605 US

Rejected on 1/28/2024.

[protected] UT 84606 US

Charged 14.99 twice

Please credit rejected return on 1/28/2024.

Thanks

Michael S Joslin

I paid $14.99 to file my state tax return. I was notified the efile was rejected. I logged back in to find my return was erased. I had to start all over. Then asked to pay $14.99 again after redoing my state return. I saw the $14.99 charge posted to my bank account.

There is no way to call about the charge. The phone number has a recorded message stating it does not respond to calls about fees. You must contact support by email. I did that and still in limbo. This is your basis runaround.

I need my state tax return before it disappears again.

I completed my federal and state tax returns for 2022. My federal was free. I had just a W2, simple form. I paid $14.99 for my state tax. That seemed to go okay.

In about April. I realized I should have filed HOH with one dependent. I requested help with this multiple times. Finally, after a month or so, I paid $22.98 for help filing the 1040X.

As of today, 06/19/2023, I've never heard from them. They don't answer my attempts to contact them. Actually, I found 2 phone numbers for their customer service and they were disconnected.

I would greatly appreciate any help i can get. This is so frustrating. I need to get the 1040X filed ASAP.

Thanks!

This company is a complete joke. I wouldn't recommend their software to anyone. I spent hours and hours preparing my federal and state tax returns, only to be met with disappointment when it came time to pay. My card was declined and when I checked with my bank, they confirmed that there was no attempt from the merchant to charge my card. This means that the error was on the merchant's end, which is FreeTaxUSA.

I tried four more credit cards from different banks on two different machines, but none of them worked. I was at my wit's end and decided to contact their support team. I was shocked and angry when I received their response. They basically told me that they couldn't determine why my credit card wouldn't authorize and that if I wanted to file my tax return, I would need to find another service to do so. Can you believe that? Instead of helping me, they were blaming me for the problem.

I don't understand why they couldn't bypass the payment requirement for me and let me file my tax return. Instead, they suggested that I spend all that time again using another software. That's ridiculous. I wasted so much time on their software and now they're telling me to find another one? It's like they don't care about their customers at all.

Overall, I would say that FreeTaxUSA is a terrible company. They don't care about their customers and their software is unreliable. I would recommend that you find another service to file your tax return. Don't waste your time with FreeTaxUSA.

I gotta say, I was pretty disappointed with my experience on FreeTaxUSA. I mean, come on, tax day is a pretty big deal and the site was down for a whopping 6 hours! The first error message I saw said they were doing scheduled system maintenance on tax day. Seriously? Who does that?

But then, when I checked back later, I saw a new message that said they were having technical difficulties due to heavy traffic. Okay, that's a little more understandable, but still frustrating. The message did say they were working on a fix, so I decided to wait it out.

Six hours later, I still couldn't access my account. I sent an email to customer service and finally got a response. The email basically said that they were experiencing heavy traffic and it might take a while to login, but once I did, I should be able to continue working on my tax return. They also mentioned that if I submitted my tax return late, I might have to pay a small late fee if I owed taxes.

Honestly, I'm not sure if I trust this company to be around for next year's taxes. If they can't handle the traffic on tax day, what makes me think they'll be able to handle it next year? I would definitely recommend backing up your records just in case.

Overall, I was pretty disappointed with FreeTaxUSA. The site downtime was a major inconvenience and the customer service response was lackluster. I'll probably be looking for a different tax filing service next year.

I've been using FreeTaxUSA to file my federal taxes since 2008 and for both federal and state taxes since 2009. I gotta say, it's been a pretty smooth ride up until the 2013 tax year. Before that, I was absolutely in love with how practical and easy it was to file a simple return. But then, in 2013, I filed my taxes on February 8th and received confirmation from FreeTaxUSA that the IRS had accepted my return. They even gave me a confirmation number to prove it.

However, when I later requested a transcript of my 2013 taxes from the IRS to use for my child's student financial aid, I was shocked to find out that they had no record of my return. I submitted two requests, but the IRS kept telling me that they had never received my return.

I reached out to FreeTaxUSA through their website, hoping for some help. They did respond in a timely manner, but unfortunately, their response wasn't very helpful. They told me not to mail my tax return to the IRS because it would be rejected as a duplicate. They also gave me some instructions on how to print a copy of my return. But honestly, that didn't really solve my problem.

As I'm writing this, I'm currently on hold with the IRS Accounts department (***040). I'm hoping that an IRS agent will be able to help me sort out this mess.

Overall, I still think that FreeTaxUSA is a great option for filing taxes, as long as you don't need any support. So just be aware of that.

So, I gotta tell you about my experience with FreeTaxUSA. I was pretty happy with how easy it was to create my return. I mean, I'm not a tax expert or anything, but I was able to figure it out pretty quickly. But then, I made a big mistake. I forgot my password. I know, I know, it's totally my fault. But still, it was a pain.

Fast forward a few months, and I'm trying to get prequalified to buy a house. And guess what? I need my 2010 return. And I can't get it because I forgot my password. So, I try to use the forgotten password link. I get an email from FreeTaxUSA with my username. I enter my username and my SSN. And then, I get an error message saying they don't match. What the heck? I know it's my SSN and my username. I double check everything, but it still doesn't work.

So, I contact customer service. And let me tell you, they were not helpful at all. They kept telling me I must have the wrong username. But I know I don't. They gave it to me in the email! I went back and forth with them a few times, but they just kept saying the same thing. So, I gave up and ordered a copy of my return from the IRS. It's going to take forever to get it, and now I'm not going to be able to get prequalified in time.

Honestly, I think I should have just used a more reputable tax service like HRBlock or TurboTax. I guess you really do get what you pay for.

So, I did my taxes on May 1st, and I had to file as married filing separately. I had to send my tax returns by mail, but my husband used FreeTaxUSA too and he was able to file electronically. He already got his refund, but I didn't. I sent my paperwork to the IRS in Fresno on May 3rd, but when I checked my refund status, it was always unavailable. I went back to FreeTaxUSA's website and saw that the mailing address for the federal tax returns was now a Utah address for the IRS, which was not what was on my original paperwork. I still have the pdf to prove it. When I messaged FreeTaxUSA, they told me that the Utah address was always listed and that they didn't know where I got the Fresno address from. That's a lie! They also told me to mail out my tax documents again to the new address! This is the worst customer service ever, especially in a time when people are struggling because of COVID. I will never file with FreeTaxUSA again! It's frustrating because my husband had no issues, but I did. I hope they fix their mistakes and improve their customer service.

I gotta say, I tried using FreeTaxUSA to file my taxes for both 2014 and 2015, and boy was that a mistake. I thought I was doing everything right, but in June of 2015, I got a letter from the IRS saying that my taxes were all wrong. Apparently, the taxable social security was calculated incorrectly, and I had to pay an extra $2,000 plus a $90 penalty. And that's not all - since state taxes are figured from federal tax information, my state taxes were also wrong, and I ended up owing another $900 plus a $19 penalty to the state.

I was pretty upset about all this, but I figured it was just a fluke. However, when I had my 2015 taxes checked, I found out that they were also wrong for the same reason - the taxable social security was miscalculated. This time, I owed even more - over $2,000 to the feds and slightly over $1,000 to the state. I had to pay H&R Block to file an amended form to both the feds and the state, and I had to pay penalties to both as well. All in all, this mistake ended up costing me almost $7,000 in back taxes, penalties, and fees to H&R Block.

Now, I don't want to tell anyone what to do, but if you're on social security, I would strongly advise against using FreeTaxUSA. And to make matters worse, the site is supposed to be 100% guaranteed, but there's no way to reach them - no phone, no email, nothing. So how am I supposed to get their guarantee? It's all a bit fishy if you ask me.

Anyway, I just wanted to share my experience with FreeTaxUSA so that others can avoid making the same mistake I did. Take it from me - sometimes it's worth it to pay a little extra for a professional to do your taxes.

I filed my 2019 taxes using Free Tax USA on / about 1/5. They did not efile due to them being filed late; however, they charged me $14.99 to efile NYS 2019 taxes even though I had to mail them in. I should not have been charged a e-filing fee if I was unable to use the service to file.

File taxes on site that said freetaxUSA . Finish it, then told to submit to file after paying with credit card. Then it tell me can't e-file because something was wrong with their e-filing system. Took my money out of my account without e-filing my taxes. I want my $35.93 return to my account.

I rushed to file my taxes before the deadline. I got that my E-File was rejected. This means my taxes are now late plus I have to pay a REAL CPA to fix any issues. I am requesting a FULL refund of the $14.99 that was charged for services they did not complete. Also good luck with customer service.

I have filed with freetaxusa for three consecutive years, including 2018. I now need to do an amendment but am being told I have not filed with them. I've reached out to them sending numerous emails as well as verification of my name, address, SSN, and birthdate. There is no number to call, and emails are just repeating themselves. Still can't login or see previous years return.

I filed my 2020 tax return with FREE TAX USA in February . I received notification that both the Federal and State returns were accepted. However, on March 15th, I received a letter from the IRS stating that they have NO record of my tax return being filed! To make matters worse, I am on disability and am a single parent. I will not be receiving my stimulus money due to this! HELP ME PLEASE!

I tried to efile my taxes on freetaxusa for 2018 and the system failed to do so kicked back a error.I couple days later I am on mu online bank and notice they never credited my twenty dollar charge back.It was a total waste of time and mailing my taxes is not the answer for me. I need a refund for what didnt work and that is your software system. I sent an email and it was never responded to about the charge.

FREETAXUSA>>This site came up as a site that would allow me to Efile my amended return since the new IRS guidelines allow them to be Efiled. I walked through the process and PAID only to be told to mail my return. THIS IS FRAUD! THE 1040X IS AVAILABLE FOR FREE ON IRS. THIS IS FALSE ADVERTISING AND THEY SHOULD BE PENALIZED BY THE IRS. THEY ARE DECEIVING AND STEALING MONEY FROM TAXPAYERS! They also make it nearly impossible to contact them. I WANT MY $14.99 REFUNDED!

Greetings! I hope this message finds you well! I followed the link from Google to the freetaxusa website stating that I could file my 2018 taxes online even now. After hours of entering information, I paid the fee for the state taxes and the website told me that I could not file online and that I would have to print and mail my taxes. This is not what I need and not what I was told. I would like a refund of the amount paid for the state taxes. Thank you. Sincerely

I had filed my federal tax return with FreeTaxUSA/ Hawk and I had given them my correct routing number as well as the correct account number. My federal return acceptance letter returns to me with the wrong routing number, correct account number. My check was not deposited into the correct account due to FreeTaxUSA giving Tax products group.com the wrong routing number to deposit into. Please address this issue thank you! The wrong routing number is ***, the correct routing number is ***. I

WHEN I FILE THE ANNUAL TAX RETURN ONLINE, I ESTIMATE FIGURES AND THEN REVIEW BEFORE SUBMITTING. THIS COMPANY NOT ONLY CHARGED MORE THAN THEY INDICATED THEY WOULD, THEY SUBMITTED MY 1040SR BEFORE I COULD REVIEW IT AND ENTER ACTUAL FIGURES FROM MY RECORDS. THIS POTENTIALLY CREATES AN OBVIOUS ISSUE WITH THE IRS AND THEY NEED TO REDO THE TAXES AND EXPLIAN THE SITUATION TO THE IRS. THEIR SOFTWARE IS ALSO NOT NEARLY AS GOOD AS TURBOTAX OR H&R BLOCK AND THIS LED TO ADDITIONAL INACCURACIES. THANKS FOR YOUR USUAL EXCELLENT ASSISTANCE!

I was told time after time that I would have direct deposit of my tax return. They said I had to pay 15 dollars to get direct deposit, I go e them my information to my bank and they take my money, send receipt and tell me I have to go print out PDF files and fill them out and send them in to recurve my tax return. So they lied about what they were gonna do and I cannot get a hold of anyone via phone or email. They stole the last 20.00 I had in my account during this pandemic. Lies and theft is what this website does to people. Unfair