I had what is wqorth a decent bit of BTC in my Freewallet account for years, I never got inactivity charges. And I used them since ~2011 when I mined monero and they handled everything fine.
Now when I try to login to my account I get this: "You are unable to access Freewallet.org
Login attempt failed
You are attempting to log in using an IP address of a restricted region. Please note that Freewallet does not provide its service in this region."
NO WARNINGS
I wrote support in a mad dash, and they told me basically "Sorry we arent servicing your region right now" No way to access the Crypto I had on that account. I even tried a VPN - it did not work.
What EVENTUALLY Worked was a Browser saved link for free wallet, I was spamming every Freewallet webpagelink I could find, and MAGICALLY one of them let me put in that PIN and I gained access to my account.
I Immediately got the address of my Brave Wallet and moved it all over there, wish i could have done it on the lightning network, but the free wasnt too bad.
If you live in the Northeast of the USA CHECK YOUR ACCOUNT!
The complaint has been investigated and resolved to the customer's satisfaction.