FreshCo
Reviews and Complaints

on July 16, 2019 at around 5pm. At the cash out, my son was holding his cookie, bought from the Dollar store next door. The cashier asked for the receipt for the cookies and said I have to show them or they have to charge me for it "even the FreshCo doesn't have that product in store". Anyway the receipt was shown to supervisor, she said I'm ok, but I have to leave the store. My question is that why? This is how you talk with customer or because of colour or race? If that is the case, no problem, there are money other stores that the respect the customer.

I'll never go to FreshCo again and will inform my friends and family about this and I might keep posting in the media about my experience at the store, , , If I wasn't satisfied with your complaint management.

I shopped at fresco for many years. And in the last year the store I do shop at has went to [censored]. I drop between $150-200 each time I go. But after today that will no longer be the case..EVERY time I shop I end up with some expired garbage they just leave sitting on the shelf. Today was butter ball turkey breast that I bought last week. But it expired in may ffs. This is not the first time.its the 5th. I thought before that it may have bin over looked. Or that it perhaps was my fault for not checking to see if the FRESH food I was buying from fresco was good..but this time I'm convinced that the problem is with fresco. Selling garbage to customers just to get rid of it. I'm no longer wasting my money with you guys. Cause that's exactly what it is..a waste..if I need to toss out muti items from every trip.y you guys can keep your garbage food and I will go somewhere that has a little more respect for customer health and safety, and the money they choose to spend.

In case anyone is looking to spend their hard earned money here. I am suggesting you to do otherwise. Normally I am happy leaving freshco. Today not so much. I had the WORST customer service I have ever received at this location. Apparently it is a problem if you make a suggestion to the cashier, without this person(s) having extremely aggressive and rude behaviour towards you.There was a huge hold up in the line. Customers were bagging groceries where you are also supposed to pay. The cashier should have politely asked them to move to the end of the conveyer. We were all piled on top of each other. Not only did she hold up about 6 people with full carts, She didn't even give us the time of day. She continued to ring people through when no one could even reach the debit machine. I made my suggestion and the only rude response I got was a "pardon" and some mumbling. The best part is all you see is her coworkers staring as she treated us like complete [censored]. You think anyone would step in who could have handled the situation better? Nope. She then continued to man handle the products I was buying like an absolute barbarian. She pushed the products and more or less threw them. She then smashed the divide like an animal and threw my receipt down the conveyer belt. I honestly should have made her pay for it or left the groceries there. She is clearly not a people person. I was livid. Considering I am a reasonable person, who didn't want to make a scene, I continued on and left. As a customer we are aloud to make a suggestion/complaint whatever it may be. I'm sorry but if you can't work customer service without an attitude, you should get out of customer service all together. I am absolutely appalled. I will not be returning to freshco.

I went to buy some grocery at Freshco at Bramalea City Centre, Brampton. At the check out just behind me a dark girl appeared and claimed she's in the line and that I stood before her. I explained to her I stood there as I thought it's a blank spot, and then let her stand ahead. But instead of being grateful, she started at me saying all bad things till I had to call the cops. There was a sales associate named Ryan, standing there, all he could do is ask us to leave, instead of helping me get rid of the girl, since I called the cops in harassment. At the end when I started yelling at her because she was constantly blabbering, she started yelling back but drifting away towards the exit door. At that time, the sales associate Ryan, started yelling at me saying shut up, get out, take your grocery and don't come her again, instead of addressing her about making all that fuss out of nothing. At this location the Freshco seems a place of bullies and crooks, since I witnessed some other mishaps at the same store, and also there are quite many negative reviews about the staff, since the manager doesn't listen to customers' complaints, rather supports his staff when they're rude to the customers, no matter what the reason is. That alone is self explanatory for the standard of the staff. There are better respectful stores around, this one wasn't worth my time or dignity.

I won’t advise other people to deal with the company www.freshcoathoustonheights.com. I called them and hired three painters, but these jerks promised to come on Tuesday, but they didn’t come and no one called me in order to warn. I was shocked with such attitude and services, so I decided to cancel their services and get money back. These jerks didn’t reply to my phone calls now. Please, help me to solve the problem. As well as share your views about them.

We bought the product for 50% off. We got home and noticed an odd taste from the wafers. We looked at the expiration date and it
said : fabrication date - 02/05/2012 and exp. date - 01/11/2013 (it's 4 months expired) we bought it on may 8th, 2013). We don't have a phone at the moment, our email is [protected]@gmail.com