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Frontier Communications

Frontier Communications review: fraud and cheating 51

J
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7:24 am EST
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Frontier Communications is a pure rip off company, with their own self serving concerns in mind. Their end users or customers are merely pawns to them, whom they rape on a regular basis. They are a capitalist money scrounging parasite that preys on rural citizens as a result of their monopolistic strangle holds resulting from the FCC not allowing fair market competitiveness. The Federal and State Governments do what about it? Well nothing of course….no wonder this country is in such dire straits.

Frontier does not promote fair market competitiveness as a result of union strangle holds in geographical areas. Unions – there another topic of discussion! THE END RESULT OF THIS IS EVER INCREASING PRICES. The same services from other communications competitors (not allowed in these geographical areas) are 35 – 50% lower in costs. Talk about a monopoly – wow! Talk about a consumer rip off – wow, and Federal and state agencies standing by letting it all happen. The good ol' boy policy.

The quality of service and mean time response to repairs from Frontier is deplorable and an embarrassment. It would be one thing if costs were a gradual creep. Even the fast rise of gasoline costs late in 2008 seemed like a deal compared to Frontiers pricing structure. I was told (prior me canceling DSL) that my high speed internet connection would be 3MB. I was lucky to get 256K on a good weather day. Their service should be called CPSL as opposed to DSL (Carrier Pigeon Service link). Then they have the gawl to increase prices on this poor performance? All because they can get away with it.

I have made numerous attempts at getting another DSL provider. But ALL other ISP companies tell me they can not provide service to my area due to Frontier having total control in these geographical areas. What ever happened to the FCC ruling of geographical diversity of communications carries? I think that was is all BS!

I have now decided to forego internet service in my home. I would rather do without, then feed Carpathians.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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John Hillard
US
May 05, 2018 4:35 pm EDT

All Frontier offers for Internet service are bald faced lies *************
They are ALL LIES! The practice that they use is called "bait and switch" marketing, and that is where they offer up nice juicy deals for service, like $25 for 2 years... or maybe (like in my case) it was $49.00 for service. Only thing is, when you get the first bill, the bill ends up (again in my case) being more than 3 times what the ad was offering. $163.00, and the damn thing had not even been installed not to mention ever even been used.
Cancelling was impossible too! Even after initially discussing the Frontier Internet service deal in the offer I had, the Frontier telephone sales lady swore to me on that call that there were "no tricks and I would expect the price I was given, plus a few tax dollars".

WHY DO THEY DO THIS OBVIOUS FRAUD, INSPITE OF BEING LIABLE IN A LAW SUIT?
If Frontier or any of the other Internet companies, and ths includes both TV and phone services facing litagation for bait and switch sale lures, they will probably loose every time. ATT&T was on of them. The only thing is that if the judge hands down say a 10 mllionn judgement, that ends up being the cost of doing business with them and they merely write that off. An so on the other hand, even though a multi-million dollar judgement sounds like it might get these companies to stop...they don't.

HERE's WHY: If any one of these large comm. corps get a $5 million or even a $10 million dollar hit in court, the've already made perhaps as much as $150 to $200 million in sales using this scam technique. It ain't no big deal to them and it is all in those quarterly numbers the show Wall Street.

Most of the customers, once they realize that they've been burned in this fraud, they just pay it off and move on.
THE REASON: Because the customer all too well knows that if they don't pay up (even after contacting the lifeless complaints dept. there and getting no where) they are in danger of having their credit ruined once the outragious billing is sent to collections and that would be fter the customers fruitless attempts to resolve the issue with them.

That is how it works with these valueless [censored]. Even some of Frontiers employees have made public complaints about the lies and the fraudulent training that is touted by Frontier as "that's your job buddy".
Anytime you want Internet or TV service etc. when you call the sales person ask them to give you THE REAL COST for monthly service, and some actually will.

This is my second complaint as I just got a junk ad stuffed in my fence from Frontier for 2 years service for only $25.00. The [censored] nerve of these [censored]. Polly want a cracker, or lead me with a carrot you over educated criminals!

John Hillard

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angryant
US
Jun 03, 2018 12:39 pm EDT

i told the salesmen that i could not pay a 75 install fee that that was a deal killer for me he said he could wave that fee but got bill not waved and nothing could be done no record of it

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Wesley Chapel FL
US
Jul 25, 2018 8:47 am EDT

Frontier charged my 83 year old father over $200 for 7 days service. There was not a contract and when you ask for a manager they give you to another customer service rep who is NOT a manager and will not give their name. We are currently in the process of filing an elder fraud claim with the state of Florida, as they will not respond to our written requests for an explanation. I will never use Frontier again and intend to tell everyone that will listen about what appears to be fraudulent and usury charges imposed by this company on it's elderly customers.

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Cloudy Alva
US
Dec 19, 2018 5:52 pm EST

This has been going on for a year now, I thought it was resolved but turns out it is still not! I am beyond frustrated, back on [protected] someone was going to come and connect service, well it was cancelled a few days before that, now I have a connection and a disconnection all on the same day. Come January 2018 I receive a bill for $138.00 after I called numerous times to Frontier and explained to them what happened they would all tell me its been taken care of, few months later I get a letter from the collection agency I explained to them what happened they closed the file, and sent it back to Frontier, they sent me a letter confirming it was closed.
A few days ago a sales person came to my door wanting us to switch service, I said okay fine gave him my information, and now it turns out there is still a pending charge for the $138.00. I was online with Frontier today with 3 different reps the final person I spoke with was Tomas he told me I needed to get in touch with the Credit Protection Association it was sent to collection? Which I did but they have nothing to do with this anymore they said, call Frontier back they have to clear it. This is beyond ridiculous! I don't normally comment on any business, but they are no good. I will no longer get Frontier for my internet, even though Spectrum is pretty slow with the internet I refuse to do any business with these criminals!

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lelemymy
US
Feb 19, 2019 5:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

They are horrible and the customer service sucks. They are frauds and even the managers and supervisors suck! I regret even giving them fours years of my money!

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Sherry A Lunsford
US
Mar 12, 2019 4:48 pm EDT

Frontier has the worst customer service. They don't have a clue what they are doing. They say they record the conversation, but when you call them back they say they don't record the conversation. Recently I called them because my service on the internet was less than a 1 gb, they came out three times. the last time they came out they changed a corroded box that had been in use for over 20 years. They then in turned charged me 89$ to upgrade their outdated equipment. I told them if they were gonna charge me a service call just disconnect my service. They replied " if it is our equipment we will replace it at no charge to you. I will be reposting this everyday to warn potential customers

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Drjochimsen
US
Apr 05, 2019 11:54 am EDT

I've never seen such a screwed up company. After being over charged and I over paid for over a year, I had had enough and disconnected phone service. Frontier said they would provide internet service but that is shut off also. They offered sweet deal to come back and was going to refund my over charges. Technician got here and nothing was as I was told. Frontier LIES, LIES and then LIES some more. Hey Charles, CEO of Frontier, Your company is messed up! If you had any Morals or Character you would clean up and clean house over your companies fraudulent practices. I've had it. Get out of my life you self serving thieves and Liars. Gary from Swaledale, Iowa

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stugguls
US
Jul 23, 2019 9:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I live in a rural area, no cell phone voice reception, texts work ok and I rely on my land line. I'm mid 70's and might actually need the phone for an emergency, hope not? Anyway, been having problems with the land line dropping calls and not working at all. It has been an occasional problem out here for years, but when Verizon owned the lines service was exceptional, tech out in a day. Frontiers service is worse than horrible! I have been without a reliable phone for over a month and half, frontier has issued 4 tickets, and not one person has showed to correct the issue, no texts, no I'm sorry cant be there today etc. Ive never seen anything close to the way this bogus co operates. I also see I am not the only one dissatisfied with this outfit. As a group we should sue the pants of these idiots, but might have to wait in line? I am looking into the possibility now. As an old fart that might need 911 at some time, might also need a phone that works.

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Rick 3mb
Washburn,TN, US
Mar 07, 2022 4:02 pm EST
Replying to comment of stugguls

I too am in my mid 70's and unless my Frontier line is working I have no way to contact the world. Today I had to ride to the top of the mountain on my 4 wheeler in a rain storm to get a single bar to call Frontier and ask why my service was out again. Again I was told that my auto pay had been rejected and service suspended. No call, no email no warning just suspended. I had plenty of money in the bank and I use the same account to pay my ongoing monthly services of every company. No problem with anyone but Frontier. This is the fourth time in 1 year, same issue. Called and agent demanded payment or no service, I used same account my auto pay is on with no problem. They charged me $10 additional because I called them instead of doing it by internet. I explained to them that they cut off my internet that is why I called them. They have a monopoly here in NE Tennessee. There is Fiber 2 homes away but I am not allowed to use them. Any suggestions? PS pay a fortune for 3mb downloads.

  1. Frontier Communications Contacts

  2. Frontier Communications phone numbers
    +1 (877) 339-5161
    +1 (877) 339-5161
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    Residential Customers
    +1 (855) 593-7404
    +1 (855) 593-7404
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  3. Frontier Communications emails
  4. Frontier Communications address
    18700 33rd Ave. W, Ste D, Lynnwood, Washington, 98037, United States
  5. Frontier Communications social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
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